Volunteer Behavioral Health – Plateau Mental Health Center

1200 South Willow Avenue
Cookeville, TN 38506

About Volunteer Behavioral Health – Plateau Mental Health Center

Volunteer Behavioral Health ā€“ Plateau Mental Health Center is an outpatient treatment facility in Cookeville, Tennessee. They provide an intensive outpatient program and outpatient therapy. These services are offered for substance abuse, mental health care, and psychiatric care. Medically managed crisis detox is also available at this facility.

The Choices Womenā€™s Program is a women specific intensive outpatient program. It focuses on developing life skills to prevent relapse. This program meets three days per week for three hours per day. After completing the IOP you can attend aftercare meetings to stay on track with your recovery.

The medically managed crisis detox program is for you if youā€™re experiencing a mental health crisis and are in need of detox from alcohol and drugs. Connecting My Recovery is another program that is for you if youā€™re experiencing substance misuse and chronic medical conditions. This program uses technology to help manage and monitor chronic conditions. Youā€™ll see that health education is a big part of this program.

Former clients called Volunteer Behavioral Health helpful and amazing. Other clients mentioned there are long wait times to get admitted and it wasnā€™t the best experience.

Latest Reviews

Robert Crooker
4 weeks ago on Google
1
Continues to be the worst pharmacy in cookeville. Called in my meds at one, hit the stand at 2:30 which I thought was PLENTY of time. NOPE!!! What a joke this place is. Fill your meds elsewhere even if it ll cost more money. Ridiculous .
Brittany Corum
1 month ago on Google
1
Would give 0 if it was an option.
Shenanirnans
1 month ago on Google
1
I wanted to give a higher rating but honestly, I don't feel like it's deserved anymore. I went to them for help a couple years ago when I ran out of options. At first, it was great. I had no insurance and they treated me very well. But as soon as I got insurance, everything went into the toilet. Less friendly staff, less than 20 minutes with a counselor, and no warnings when my doctors were not going to be available on the day of my appointments. More than once, I was turned away because they weren't there and when I spend more time in my car than in the office, this hurts. Waiting a month for a 15-20 minute talk about the COUNSELOR'S life when I'd just lost my mother was the last straw. I will not be back and I don't suggest anyone go to this facility. The ONLY person who cared about me and my mental health was the person prescribing my medicines. Shameful.

Location

Accepted Insurance

Volunteer Behavioral Health – Plateau Mental Health Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. Services include individual, couples, family and group therapy. Outpatient treatment services address mental health conditions, addiction and co-occurring disorders. These services are available at each location throughout VBHCS.
inpatient iconInpatient
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs provide a structured, evidence-based treatment services for individuals with addiction or co-occurring mental illness and addiction. The program meets at least three hours per day a minimum of three days per week. Services are offered in a group format. On-going support and aftercare are vital components to continuing recovery and are available as part of the Intensive Outpatient Programs.
aftercare iconAftercare Support
Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.
12-step icon12-Step
When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.
sober-living iconSober Living Homes
A sober living home in Tennessee, also known as a halfway house, refers to a group residence for men or women who are recovering from addiction. These are usually privately owned homes or houses owned by a nonprofit or business. Most are located in quiet residential areas. Residents have their own rooms or share a room with one roommate, and they share common areas. Each resident pays rent and helps with household maintenance.
heart-hands iconIntervention Services
The goal of a drug intervention in Tennessee is to encourage a person with a substance use disorder to enter treatment. The process also educates family members about addiction, enabling behaviors, and treatment options. The involvement of intervention services can help with this education and provide guidance for the intervention itself and follow-up care. The professional interventionist will work with the entire family to encourage the best outcomes possible from the intervention.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Counseling in Tennessee that takes a dialectical behavior therapy approach can last from six to 12 months. During that time, you'll develop skills in the areas of distress tolerance, mindfulness, emotional regulation, and interpersonal effectiveness.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

If you participate in motivational interviewing in Tennessee, your therapist will focus on four key strategies: open questions, affirmation, reflections, and summarizing. Rather than confront or warn you to change, the clinician will allow you to explore your own motivations and decide what changes you may need to make in your life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (931) 432-4123
Building icon

1200 South Willow Avenue
Cookeville, TN 38506

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Reviews of Volunteer Behavioral Health – Plateau Mental Health Center

2.94/5 (31 reviews)
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Reviews

5

Being in this place was very nice, they are all very respectful, I truly change my life, in this place they save many life including the measure. If you are looking for professional help don't hesitate to visit this place, here you will find the help you need.

Reviewed on 1/8/2019
5

they helped me with my addiction and helped with the prolonged mental problems of anxiety and depression that came during and after the drug use,

Reviewed on 3/14/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (29 reviews)
Robert Crooker
4 weeks ago
1

Continues to be the worst pharmacy in cookeville. Called in my meds at one, hit the stand at 2:30 which I thought was PLENTY of time. NOPE!!! What a joke this place is. Fill your meds elsewhere even if it ll cost more money. Ridiculous .

Brittany Corum
1 month ago
1

Would give 0 if it was an option.

Shenanirnans
1 month ago
1

I wanted to give a higher rating but honestly, I don't feel like it's deserved anymore. I went to them for help a couple years ago when I ran out of options. At first, it was great. I had no insurance and they treated me very well. But as soon as I got insurance, everything went into the toilet. Less friendly staff, less than 20 minutes with a counselor, and no warnings when my doctors were not going to be available on the day of my appointments. More than once, I was turned away because they weren't there and when I spend more time in my car than in the office, this hurts. Waiting a month for a 15-20 minute talk about the COUNSELOR'S life when I'd just lost my mother was the last straw. I will not be back and I don't suggest anyone go to this facility. The ONLY person who cared about me and my mental health was the person prescribing my medicines. Shameful.

Eunice Gribble
1 month ago
5

They are on target for your needs. They are well with fixing the problem ar hand. Ive been a patient since 2009. I tried to end my life and i am so glad that I'm still here. Because I would have missed out on my gea

Stephanie Fagan
2 months ago
5

I love this place they have been helping me for years

Jamie Beaty
2 months ago
1

Would give none if I could.

Tony Gunn
2 months ago
5

I went in for a 7 day detox and it was GREAT! They were very helpful. They helped me with every thing I could have hoped for. The whole thing was pleasant and painless. I went from 140lbs to 155 in that 7 days. They fed me good and the staff were wonderful.

Amanda Key
2 months ago
1

My comment was taken off this place is taking me off Valium cause of one pain pill I took for a toothache.i been on benzos for 19 years

cathy beasley
2 months ago
4

Everyone there was very kind and helpful. I hate having to leave again but due to my insurance I have to. The only problem I've had there was my case manager quit leaving me without one and the one that was helping me was great also however she was only Part time and I could never reach her and Noone knew what days she worked so I really didn't have a case worker no longer. But everyone is friendly there and I would go back if I could.

Ridge Harris
3 months ago
1

Anastazia Sendek
4 months ago
1

You will be better off on your own. I went in and was promised Fmla paperwork so I could return back to my life after visiting. I was told only after leaving the facility they cannot fill the paperwork out. I was not treated with care after leaving. I was lied to multiple times through out the process. I will likely never seek help for my mental health again after the horrible experience I had. The doctors were mostly unhelpful. I am worst off than before I went in. 10/10 do not recommend. Take a drive and find literally anywhere else to go.

Shelly Copeland
7 months ago
1

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