Vantage Point Behavioral Health Hospital

4253 North Crossover Road Fayetteville, AR 72703
DetoxInpatientOutpatient
The facilities at Vantage Point Behavioral Health Hospital in Fayetteville, AR 1

About Vantage Point Behavioral Health Hospital

Vantage Point Behavioral Health Hospital is located in Fayetteville, AR, and provides mental health services for all ages and drug rehab services for adults through inpatient and outpatient care. This facility has a specialized program for seniors. Clients served here receive comprehensive care with many navigating treatment for a dual diagnosis or drug, alcohol, or chemical dependence.

Children have age-specific inpatient programs that focus on short-term stabilization and includes individual, group, and play therapies. Adults can access medical detox, inpatient treatment, and an intensive outpatient program (IOP).

Adult services include individual and group therapy, medication management, medical care, and family therapy. Clients also receive detailed discharge planning to help them transition from inpatient or IOP care to the next stage of their long-term recovery.

Latest Reviews

mika
2 days ago on Google
1
i was involuntarily admitted to Vantage Point at 12 years old by my school. out of the three mental hospitals i ve been to, this one is the absolute worst. my food aversions to meat were completely ignored and i was given a non-vegetarian dietary plan. the therapist i was given was a very old man that i didn t want any part of and that was ignored, too. female staff allowed another patient to bring in risqu clothing but didn t allow me to bring any of my home stuff in, causing my mother to buy all new stuff just for this one stay. the staff made me feel absolutely invisible and the only thing they cared about was their paycheck. this place is money hungry. if you do not have insurance, i do not recommend coming here.
Response from the owner21 hours ago
This feedback is troubling, but we are thankful that you ve taken the time to share it. Gathering additional details would help us gain more insight into these circumstances. If you are open to discussing this further, we kindly ask you to email us at Feedback@VantagePointNWA.com. Thank you.
C M
1 week ago on Google
1
I came out more damaged than when I came in.I went back in October and I'm just now having to courage to talk about it. From the time you check in (waited 8 hours for an assignment) to check out when they had a hard time finding my belongings it's obviously understaffed here. There's this big schedule of groups that they claim to provide and maybe have 2 or 3 of them a day actually take place. The food was so terrible, I couldn't eat and lost 6 pounds. Others were so hungry and begging me to not throw my food away. The staff seemed reluctant to give anymore food. One day we had the same thing for dinner that we had for breakfast.This is not the worst. The hipa violations are too insane here. Doctors will discuss your treatment plan with you in front of your roommate instead of an office or private area. My roommate was denied her high blood pressure medicine for 2 days and had to go to the ER. Another night one of the staff was attacked by a patient who bit part of his arm off. He wasn't even trained to do security. Some of the staff work 9 days straight for 12 hours and still need a second job. And with lack of staff and security, peeping toms are a real problem as the halls are coed and they won't let you close your door to shower.I still have nightmares to this day. When I left for emergency reasons they threatened me with a 72 hour hold and said I was leaving against doctors orders. I was already there 5 days and not by force. Dont go here, you will get sicker. I hope they higher more staff and compensate them better. Safety was always my biggest concern.
Response from the owner21 hours ago
We are grateful for your willingness to share this review with us. We value your feedback, and we are dedicated to understanding these circumstances more thoroughly. For an in-depth discussion, please contact us directly at Feedback@VantagePointNWA.com. Thank you.
Janine Marion
1 month ago on Google
1
In advantage point my son had an accident poop she came home telling me that when he had that accident the night shift set it in front of all the kids in the day room so don't bring your kids there if they have accidents.
Response from the owner21 hours ago
We thank you for providing this feedback, though it is concerning to read. Our goal is to deliver the highest standard of care, and we want to learn more about this review. Please reach out to us at Feedback@VantagePointNWA.com so that we can discuss this in greater detail.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.4 / 10

Location

Accepted Insurance

Vantage Point Behavioral Health Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs ensure that clients continue to receive robust and consistent therapeutic care without requiring them to reside at the treatment center. The frequency and intensity of treatment depend on clients' evolving needs, ranging from daily to weekly addiction counseling and recovery education. Outpatient programs often include peer coaching, life skills training, and individual, group, and family counseling. Outpatient levels of care include partial hospitalization (PHP), intensive outpatient (IOP), sober living/halfway housing, and standard outpatient care.
inpatient iconInpatient
Clients undergoing treatment at an inpatient rehab receive extensive therapeutic support through daily addiction counseling and recovery-focused services. These often include addiction education and life skills training. Many inpatient facilities also offer evidence-based holistic therapies, such as massage, yoga, acupuncture, creative arts therapy, and experiential therapy. Inpatient care is typically best suited for clients who recently completed detox, are in early recovery, or at a heightened risk of relapse.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

If you participate in couples therapy, your therapist may use one or more methods to help you improve communication and resolve conflict. These techniques can include emotionally focused therapy, psychodynamic couple's therapy, and cognitive behavioral therapy.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Recreational therapy uses physical activity and hobbies to support alcohol and drug addiction recovery in Arkansas. They help improve your physical health and provide you with a sense of accomplishment, which is critical to overcoming addiction. These activities could include gardening, music, or sports. They help to promote relaxation and build a supportive community.

Amenities

  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 841

Contact Information

Phone icon (877) 512-0755
Building icon

4253 North Crossover Road
Fayetteville, AR 72703

Fact checked and written by:
Nadia El-Yaouti, M.Ed.
Edited by:
Anna Spooner

Reviews of Vantage Point Behavioral Health Hospital

2.4/5 (208 reviews)
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Reviews

2.5

I went in Vantage Point because I live in chronic, severe pain that has not been treated appropriately from pain management, which leaves me in a walker and wheelchair throughout the day. The pain is usually a 9 or 10 each day with periods between a 6 and 8 when sitting afte ... Read More

Reviewed on 9/11/2019
1

Was not impressed with the communication at all and her counselor had nothing to say, I was told one thing and another thing was done, nurse Lana was nice but Pam counselor was awful, I could not get any info from her

Reviewed on 7/30/2019
3

There were a lot of fights staff didn't have control over patients and dudnt make patients feel safe

Reviewed on 4/6/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (201 reviews)
mika
2 days ago
1

i was involuntarily admitted to Vantage Point at 12 years old by my school. out of the three mental hospitals i ve been to, this one is the absolute worst. my food aversions to meat were completely ignored and i was given a non-vegetarian dietary plan. the therapist i was given was a very old man that i didn t want any part of and that was ignored, too. female staff allowed another patient to bring in risqu� clothing but didn t allow me to bring any of my home stuff in, causing my mother to buy all new stuff just for this one stay. the staff made me feel absolutely invisible and the only thing they cared about was their paycheck. this place is money hungry. if you do not have insurance, i do not recommend coming here.

Response from the owner2 days ago
This feedback is troubling, but we are thankful that you ve taken the time to share it. Gathering additional details would help us gain more insight into these circumstances. If you are open to discussing this further, we kindly ask you to email us at Feedback@VantagePointNWA.com. Thank you.
C M
1 week ago
1

I came out more damaged than when I came in.I went back in October and I'm just now having to courage to talk about it. From the time you check in (waited 8 hours for an assignment) to check out when they had a hard time finding my belongings it's obviously understaffed here. There's this big schedule of groups that they claim to provide and maybe have 2 or 3 of them a day actually take place. The food was so terrible, I couldn't eat and lost 6 pounds. Others were so hungry and begging me to not throw my food away. The staff seemed reluctant to give anymore food. One day we had the same thing for dinner that we had for breakfast.This is not the worst. The hipa violations are too insane here. Doctors will discuss your treatment plan with you in front of your roommate instead of an office or private area. My roommate was denied her high blood pressure medicine for 2 days and had to go to the ER. Another night one of the staff was attacked by a patient who bit part of his arm off. He wasn't even trained to do security. Some of the staff work 9 days straight for 12 hours and still need a second job. And with lack of staff and security, peeping toms are a real problem as the halls are coed and they won't let you close your door to shower.I still have nightmares to this day. When I left for emergency reasons they threatened me with a 72 hour hold and said I was leaving against doctors orders. I was already there 5 days and not by force. Dont go here, you will get sicker. I hope they higher more staff and compensate them better. Safety was always my biggest concern.

Response from the owner1 week ago
We are grateful for your willingness to share this review with us. We value your feedback, and we are dedicated to understanding these circumstances more thoroughly. For an in-depth discussion, please contact us directly at Feedback@VantagePointNWA.com. Thank you.
Fairen
1 week ago
1

Janine Marion
1 month ago
1

In advantage point my son had an accident poop she came home telling me that when he had that accident the night shift set it in front of all the kids in the day room so don't bring your kids there if they have accidents.

Response from the owner1 month ago
We thank you for providing this feedback, though it is concerning to read. Our goal is to deliver the highest standard of care, and we want to learn more about this review. Please reach out to us at Feedback@VantagePointNWA.com so that we can discuss this in greater detail.
katie Davison
1 month ago
1

My sister was admitted into this hospital last year. No joke, she said that was the worst week of her life. I just got discharged from the other mental hospital near Vantage Point, Springwoods, and it actually helped. Go there, not here.

Response from the owner1 month ago
Thank you for your feedback; it is invaluable to us. We aim to provide high-quality care, and we want to better understand what you ve described. If you are willing to share further details, please send an email to Feedback@VantagePointNWA.com. Thank you.
coolscreensTV gaming & more
1 month ago
1

Dint care about patients. Staff threatening with beatings. Had visible bruising

Response from the owner1 month ago
We appreciate you taking the time to share this feedback with us. Your review raises concerns, and having an opportunity to gather more information would be very helpful. Please get in touch with us directly at Feedback@VantagePointNWA.com so that we can have an in-depth conversation.
Adam Barnes
1 month ago
5

My biggest and most important takeaway is that my family member got the help they needed and became better after their stay here. They were admitted during a mental crisis and after a 12 day stay, their health improved dramatically and seems to be on the right track. Medication was given, monitored and adjusted during their stay.I was able to speak to my family member every day, and was in frequent contact with their therapist, Sam. She was very informative and assuring during our multiple lengthy conversations. My family member also has a very favorable opinion of the staff here and has conveyed no complaints during our many phone calls.

Response from the owner1 month ago
Thanks for taking a few moments out of your day to write this review! We continue to work hard to make a lasting difference in our community.
Melanie Poteat
1 month ago
1

Horrible experience with my 8 year old daughter. On her first day there the only phone call I got was about her discharge. I'm sorry what? There was no communication as to the treatment she would receive or a plan of care. Depression was not her issue but when a nurse called about changing medicines they said it was to help with depression- what? My daughter doesn't have depression. I asked daily to speak to a doctor (which by the way on the childrens units there are no doctors only nurse practitioners, which are fine but where are the doctors over those nurse practitioners? Are they reviewing the charts accurately as they should be). I never once received a call back or was ever able to speak to a provider yet everyday I got a call from the business office.So there is no proof that a doctor/provider actually sat down with my daughter and did a proper evaluation.Yet they called everyday about money and that shows you this places cares more about money than they do about your childs treatment plan.I applied for medicaid coverage and was told by the office that I probably wouldn't get approved being told I needed to make a payment and if I did get approved, I would get the money reimbursed and regretefully I felt forced to put down money- well that was a mistake. My daughter did get approved for medicaid and I have yet to see my reimbursement money from this place. They also had a brand new nurse who didn't know what she was doing discharge us, there was no information about what to do next other than see our play therapist. There was no psychiatrist referall or consult- a play therapist can not refill medicines so what did they expect us to do? Simply- Do not at any cost admit your child to this place. She received no care whatsoever, if you need behavioral health help with your child, take to Eustasis clinic in Rogers, they have a walk in clinic that did more for my child than an entire week inpatient with vantage point.

Response from the owner1 month ago
We are grateful for your willingness to share this review with us. We value your feedback, and we are dedicated to understanding these circumstances more thoroughly. For an in-depth discussion, please contact us directly at Feedback@VantagePointNWA.com. Thank you.
Russell Reeves
2 months ago
1

Don't have anything to do with this place. They have a nice flowery intro about how compassionate they are and how much they care. Make no mistake all they care about is $$$$$$$$$$$$$. I relapsed after years of sobriety and needed a safe place to detox and was told (after a second call 3 hrs later) that unless I had three grand I should just go to the ER....they didn't even ask if I could pay it off over a little time. This place isn't what they advertise, all they want is your money. After posting this review I see an attachment telling me my review concerns them and to contact them.....took right back to the web site and their was no place on it to express my concerns..like I said it's about $$$$$$ not you. Read the 5 star reviews....gotta be staff members

Response from the owner2 months ago
We thank you for providing this feedback, though it is concerning to read. Our goal is to deliver the highest standard of care, and we want to learn more about this review. Please reach out to us at Feedback@VantagePointNWA.com so that we can discuss this in greater detail.
Ed Vaughn
2 months ago
1

very depressing for the family and patients,patients dressed like they were brought in off the stree,nothing to make them smile

Response from the owner2 months ago
This feedback is troubling, but we are thankful that you ve taken the time to share it. Gathering additional details would help us gain more insight into these circumstances. If you are open to discussing this further, we kindly ask you to email us at Feedback@VantagePointNWA.com. Thank you.
Taylor King
2 months ago
1

Katie Michelle
2 months ago
1

I would give my full review, but instead I'm in contact with an attorney over this place and WILL be filing a law suit! DO NOT SEND YOUR CHILD HERE!!! They are horrible and they lie. There is zero communication. They do not help your child with their issues, they make them worse.

Response from the owner2 months ago
We are grateful for your willingness to share this review with us. We value your feedback, and we are dedicated to understanding these circumstances more thoroughly. For an in-depth discussion, please contact us directly at Feedback@VantagePointNWA.com. Thank you.
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