Trustpoint Hospital

1009 N Thompson Ln
Murfreesboro, TN 37129

Trustpoint Hospital TN 37129

About Trustpoint Hospital

Trustpoint Hospital is a behavioral health and addiction treatment center for adults and teens in Murfreesboro, Tennessee. They also have special programs for seniors and people with a dual diagnosis. If you need detox or high level inpatient treatment you can find it here as well as continuing outpatient care once you stabilize. If you’re experiencing opioid or alcohol dependency you might also be eligible for their medication assisted treatment (MAT) program. Some or all of your treatment costs might be covered by Medicare, TennCare, or private insurance.

Their campus is located on 17 serene acres. They have 101 beds in their facility and offer many different kinds of programs. This includes care for clients who have a wide range of psychological and physical symptoms. They can also provide comprehensive care for clients who have substance use disorders (SUD) and co-occurring mental health conditions.

When you’re in detox or you’re receiving inpatient treatment, you’re going to have a very high level of medical supervision and support. You might be given FDA approved medications to make the withdrawal process safer and more comfortable. At the same time, you’ll start to learn recovery skills that can help you deal with past traumas, unhealthy thought patterns, negative emotions, and harmful behaviors that could have contributed to your addiction.

Some of the services they offer here include medication management, individual and group therapy, and family-based support. They also provide psychoeducation to help you learn healthy life skills and ways to prevent a relapse.

One of the best things about their program is that the support doesn’t end once you’re discharged from inpatient care. You can continue with high level outpatient treatment and step down to less frequent and intensive therapy as you get stronger in your sobriety. You’ll never have to go it alone as you work toward your lifelong sobriety.

Latest Reviews

Empress Star
4 weeks ago on Google
1
HORRIBLE NON EXISTANT COMMUNICATION!!!Have been trying for over several months to get necessary follow-up information for social security for a loved one who was hospitalized there, but to no avail. Due to a poorly run hospital admin, you have cost us time, money and multiple delays not being able to get simple information. This is a piss-poor run hospital when you can't even obtain follow-up info from medical records or the treating physician. When I call, I have spoke with some of the rudest people ever who care nothing about getting you to the correct person or department. They just transfer you into oblivion just to get you off the phone. As many messages as I have left, to date, I have never received a return call.Please don't respond with your automatic message saying "we appreciate your feedback and we are concerned yada yada yda", when you don't mean a word of it. Researching where to put a complaint into. For a hospital, you should be ashamed. Makes no damned sense! Yes, that's right, NO DAMNED SENSE!
Response from the owner3 weeks ago
We truly appreciate your willingness to leave this review because feedback is very important to the work we do. That said, we are troubled by the circumstances described and would be grateful to have a more in-depth conversation. Please contact us directly by emailing Feedback@trustpointhospital.com. Thank you.
sheila whitaker
1 month ago on Google
1
You should be ashamed of yourselves!!!!! My daughter is considering a lawyer!!!! You are the worst hospital I ve heard of in my life. You forced her to not bathe , not change her clothes!!! She was there 4 days!!!! Omg!!! Your food is terrible. She doesn t now want go to get help. She is traumatized!!!! Shame!! You are horrible!!!! This isn t the half of it. There s a lot more!!! If I have my way and her, we will get you shutdown !
Response from the owner3 weeks ago
This is very concerning to read, though we are grateful that you were willing to share. Receiving feedback is essential as we strive to consistently improve our services. If you would be willing to provide more information so that we can gain a full understanding of the circumstances, please reach out to Feedback@trustpointhospital.com.
Josh Campbell
1 month ago on Google
1
My son was taken to Trustpoint on 10/18/24 and is still currently being held there, against his will, using TN code 6404/Certificate of Need and not only will no one at the facility give him or us any real, significant, answers on anything, but now we're hearing they've lost his belongings so he doesn't even have any clothes to change into. His nutritional needs aren't being met, and he feels unsafe there. Some staff have told him how horrible it is there and that they plan to quit asap due to the awful conditions. Trustpoint is a bad joke. Never go there or allow a family member to be placed there. I only gave a one star rating because it's not possible to give less. May ever person we've talked to there one day be treated the way they've treated us and have the lives they so richly deserve.
Response from the owner3 weeks ago
We re grateful that you were willing to share this feedback, though it is troubling to read. We strive to provide the highest quality of care in a way that meets each person s unique needs. For us to gain a better understanding of the circumstances, we ask that you please reach out to us directly by emailing feedback@trustpointhospital.com. Thank you.

Location

Accepted Insurance

Trustpoint Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs enable clients to receive care without leaving their home, workplace, and community. Clients typically receive intensive addiction counseling, including individual, group, and family therapy. Many programs promote clients' long-term sobriety through recovery-focused life skills training and ancillary services, such as peer coaching. Medication assisted treatment (MAT), including medication induction and maintenance, are common in outpatient care. Most facilities offer multiple levels of care to accommodate clients' evolving needs, including intensive outpatient (IOP) and standard outpatient programming.
inpatient iconInpatient
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.
12-step icon12-Step
When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.
sober-living iconSober Living Homes
A sober living home in Tennessee, also known as a halfway house, refers to a group residence for men or women who are recovering from addiction. These are usually privately owned homes or houses owned by a nonprofit or business. Most are located in quiet residential areas. Residents have their own rooms or share a room with one roommate, and they share common areas. Each resident pays rent and helps with household maintenance.
heart-hands iconIntervention Services
The goal of a drug intervention in Tennessee is to encourage a person with a substance use disorder to enter treatment. The process also educates family members about addiction, enabling behaviors, and treatment options. The involvement of intervention services can help with this education and provide guidance for the intervention itself and follow-up care. The professional interventionist will work with the entire family to encourage the best outcomes possible from the intervention.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour icon24-Hour Clinical Care
Safe detox requires 24-hour clinical care in Tennessee. This is due to the health risks that are involved during withdrawal. As the brain reacts to the absence of the drug, severe symptoms can occur, depending on the type of drug used. For instance, alcohol and benzodiazepine withdrawal may result in seizures. Fortunately, supervised care in a clinical setting can provide the necessary treatment to avoid health risks and allow you to complete detox safely.

Treatments

At TrustPoint Hospital, a treatment center for substance abuse, they understand the issues that accompanies the presence of medical conditions and co-occurring substance abuse. They also understand the complications that can be elicited by such co-occurring conditions.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
postpartum-program thumbnail image
Postpartum Program
The postpartum period is a sensitive time, especially for women in addiction recovery. Rehabs with specialized programs for new mothers will offer compassionate, personalized care to meet each client's needs as they transition from pregnancy to this season of life. Care teams may include obstetricians, pediatricians, and social workers working collaboratively to give women, children, and families a healthy future.

Clinical Services

Typical cognitive behavioral therapy in Tennessee involves recognizing negative thinking and learning techniques to change that thinking and create new, positive behaviors. Strategies may include SMART goals, journaling, and situation exposure.

Counseling in Tennessee that takes a dialectical behavior therapy approach can last from six to 12 months. During that time, you'll develop skills in the areas of distress tolerance, mindfulness, emotional regulation, and interpersonal effectiveness.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

If you participate in motivational interviewing in Tennessee, your therapist will focus on four key strategies: open questions, affirmation, reflections, and summarizing. Rather than confront or warn you to change, the clinician will allow you to explore your own motivations and decide what changes you may need to make in your life.

Trauma therapy is a safe place to work through the lingering effects of traumatic events in your life. Your therapist will help you understand the physical and emotional responses that can develop after witnessing or experiencing a traumatic event. You then work toward developing healthier coping mechanisms to reduce your symptoms.

While engaged in couples therapy in Tennessee, you'll learn how to trust, communicate, forgive, and manage emotions. Developing these skills can be beneficial at any time during the relationship, but they are particularly crucial when facing life challenges.

eye-movement iconEye Movement Desensitization And Reprocessing

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills training teaches you how to cope with challenging situations in non destructive ways. This crucial piece of drug rehab in Tennessee gives you tools for decision making, relationship building, and self care.

Many individuals who are experiencing addiction are extremely malnourished. This is due to negative patterns that develop during active addiction. Nutrition therapy helps break these negative patterns and teaches you to develop healthy ones that will help you sustain sobriety long term.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

LegitScript has reviewed Trustpoint Hospital as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Tennessee
License Number: 184

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 528362

Contact Information

Phone icon (615) 716-1824
Building icon

1009 N Thompson Ln
Murfreesboro, TN 37129

Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Reviews of Trustpoint Hospital

2.99/5 (362 reviews)
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Reviews

1

I recently lost my wife of 30 years a few months ago , & have suffered vicious anxiety & depression resulting from that . To say I've been having a hard time would be humorously understating why I needed help . I finally reached out for some & just spent from Sept 3rd to Sep ... Read More

Reviewed on 9/12/2019
1

We took my father to this facility and it was the worst decision I could make for his health, when we arrived to visit he could hardly talk because he was so sedated, he was so drugged that he couldn't walk, that's why I had to look for another place where truly cared about ... Read More

Reviewed on 1/8/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Empress Star
4 weeks ago
1

HORRIBLE NON EXISTANT COMMUNICATION!!!Have been trying for over several months to get necessary follow-up information for social security for a loved one who was hospitalized there, but to no avail. Due to a poorly run hospital admin, you have cost us time, money and multiple delays not being able to get simple information. This is a piss-poor run hospital when you can't even obtain follow-up info from medical records or the treating physician. When I call, I have spoke with some of the rudest people ever who care nothing about getting you to the correct person or department. They just transfer you into oblivion just to get you off the phone. As many messages as I have left, to date, I have never received a return call.Please don't respond with your automatic message saying "we appreciate your feedback and we are concerned yada yada yda", when you don't mean a word of it. Researching where to put a complaint into. For a hospital, you should be ashamed. Makes no damned sense! Yes, that's right, NO DAMNED SENSE!

Response from the owner3 weeks ago
We truly appreciate your willingness to leave this review because feedback is very important to the work we do. That said, we are troubled by the circumstances described and would be grateful to have a more in-depth conversation. Please contact us directly by emailing Feedback@trustpointhospital.com. Thank you.
sheila whitaker
1 month ago
1

You should be ashamed of yourselves!!!!! My daughter is considering a lawyer!!!! You are the worst hospital I ve heard of in my life. You forced her to not bathe , not change her clothes!!! She was there 4 days!!!! Omg!!! Your food is terrible. She doesn t now want go to get help. She is traumatized!!!! Shame!! You are horrible!!!! This isn t the half of it. There s a lot more!!! If I have my way and her, we will get you shutdown !

Response from the owner4 weeks ago
This is very concerning to read, though we are grateful that you were willing to share. Receiving feedback is essential as we strive to consistently improve our services. If you would be willing to provide more information so that we can gain a full understanding of the circumstances, please reach out to Feedback@trustpointhospital.com.
Josh Campbell
1 month ago
1

My son was taken to Trustpoint on 10/18/24 and is still currently being held there, against his will, using TN code 6404/Certificate of Need and not only will no one at the facility give him or us any real, significant, answers on anything, but now we're hearing they've lost his belongings so he doesn't even have any clothes to change into. His nutritional needs aren't being met, and he feels unsafe there. Some staff have told him how horrible it is there and that they plan to quit asap due to the awful conditions. Trustpoint is a bad joke. Never go there or allow a family member to be placed there. I only gave a one star rating because it's not possible to give less. May ever person we've talked to there one day be treated the way they've treated us and have the lives they so richly deserve.

Response from the owner1 month ago
We re grateful that you were willing to share this feedback, though it is troubling to read. We strive to provide the highest quality of care in a way that meets each person s unique needs. For us to gain a better understanding of the circumstances, we ask that you please reach out to us directly by emailing feedback@trustpointhospital.com. Thank you.
mark levasseur
1 month ago
5

My wife picked this rehab center for me. I suffered a rare cerebellar stroke. After a month of being in the hospital I was transferred here for a month they were absolutely amazing for the beginning of my recovery.

Response from the owner1 month ago
We re so appreciative of your feedback! Thank you! Our goal is to continue promoting healing and lasting wellness.
Jessica Herbert
1 month ago
1

Update #1 10/09/2024I emailed the email address provided below and have yet to receive a call, text, email, smoke signals; nothing.Original Post: 10/07/2024I wish I had known where I was placing my son before allowing him to go to that facility. My child was admitted for the same reason he was discharged. Like what type of mental health facility can t handle a child with anger issues. My child was discharged and we were given very little notice or time to pick him up. I was told that someone had to be there by 10:30 PM or he was going out to CPS. It was 7:18 PM. The first time they called, they said to pick him up in the morning, okay that s fine. About 30 minutes later, they call back and say that we have to come get him before 10 when I explained that I lived almost two hours away, they said 10:30 them called a few times to make sure we were still on our way. During the entire experience, my ex husband and I were greeted with hatefulness and looks of disgust. Then, while he was too much for them to handle, a supposed mental health facility that treats children, *I* was expected to remain safe on the drive home. The head supervisor wouldn t even look at me without scowling. It was very much a negative experience in which I have never experienced before. And myself having been in mental health facilities and placing my hope in the mental health system and world got incredibly bleaker.While my child was having what sounded like his angry outbursts, they gave him two shots of Benadryl (instead of his emergency meds given to them by EMTs). I picked him up and he was calm. He was calm on the way home and guess what?!! He even went that night to be re-evaluated so he could be admitted to another acute hospital for actual help that this hospital did not provide.Also, they had his name WRONG on the bag. And, they had conveniently forgotten some of his items, including a half months of medication.I do not and will not recommend this hospital to anyone.

Response from the owner1 month ago
We are troubled by the circumstances described here. We're committed to providing quality services within a safe and respectful environment, and we would appreciate having an opportunity to get additional details from you. If you are willing to share more information, please reach out to Feedback@trustpointhospital.com.
Melissa Huff
1 month ago
1

Not a top notch hospital. Not even mid!

Response from the owner1 month ago
Reading this is concerning, but we are thankful that you were willing to share. It is important to us that we consistently provide the utmost in clinically excellent care, and we would appreciate having an opportunity to discuss these circumstances in more detail. Please contact Feedback@trustpointhospital.com. Thank you.
Violet Frederick (That_stupid_gremlin)
1 month ago
1

My little sister is currently here and she isn t even in highschool yet. They re over here trying to put her on hard drugs that messed my own mother up when she was an adult. Shameful and disgusting. She doesn t need those she needs actual therapy. This place needs to be shut down I ve heard too many horror stories.

Response from the owner1 month ago
This is very concerning to read, though we are grateful that you were willing to share. Receiving feedback is essential as we strive to consistently improve our services. If you would be willing to provide more information so that we can gain a full understanding of the circumstances, please reach out to Feedback@trustpointhospital.com.
Robert Oliver
1 month ago
1

Patient was admitted September 1st. Watch and necklace were placed in a clear bag. 550.00 dollar ring was missing. Supposedly placed in bag with other belongings. No where to be found. No communication from any staff until I sent an email September 3rd. Patient was placed in seclusion September 3rd. Patient states he had to lay in feces because no one would take him to restroom. Given some towels to wipe off until he could take a shower. He remembers this clearly. Traumatized from this incident. No one ever answered phone at nursing station after multiple calls from myself daily. Missed 6 doses of biktarvy according to what I sent and counted .UpdateEmail Composed And Sent To Joint Commission. If Anyone Needs To Be Contacted, Facility Should Contact Us. Complaint Sent To BBB Regarding missing ring. STOLEN !!Also upon discharge Biktarvy was not sent with patient. I had to ask for medication.I don't know what all your facility did to him but your facility should be shut down. No one has reached out regarding anything that has been reported after leaving messages. I'm by no means done with this incident. Facility steals from patients and management is a JOKE ! With held life saving medication. I heard some of your staff in the background while speaking with patient on the phone.I will find out what you gave him while being treated. Pictures of swollen feet which he has never had. Pathetic treatment !!Still no return calls regarding thief of ring 10-5-24. Trazadone was not supposed to be given to patient with the meds he was already taking. Researched side effects. Patient bhad serious reaction. You do not mix celixa and amttriptyline with trazadone PERIOD. Non caring physician and incompetent . Spoke with Attorney and was referred to another Attorney. I'm not done with this incident at all.

Response from the owner1 month ago
We re grateful that you were willing to share this feedback, though it is troubling to read. We strive to provide the highest quality of care in a way that meets each person s unique needs. For us to gain a better understanding of the circumstances, we ask that you please reach out to us directly by emailing feedback@trustpointhospital.com. Thank you.
Waverly
1 month ago
1

People seeking help at this facility, especially those without insurance, may be sent to Saint Thomas Rutherford Hospital for medical clearance. This practice appears to be more about avoiding responsibility rather than providing necessary care, as communication with the hospital is often poor, leaving patients in limbo. The goal is to get you off TrustPoint Hospital property if you do not have insurance.There are several concerning issues at the facility:1. Lack of Specialized Care: The staff do not appear to be trained or specialized in handling psychiatric or clinical patients effectively, with a focus seeming to be more on financials than on patient care.2. Nursing Staff Competency: The majority of nurses employed have less than a year of experience, and many are sourced through the Shiftkey app, resulting in temporary staff with little loyalty or compassion for patients.3. Unit Mismanagement: Patients with depression are frequently placed on units with individuals experiencing psychosis or engaging in violent behavior, creating an unsafe and inappropriate environment for care.4. Limited Food Services: Patients arriving after 5 PM may not receive a proper meal, as the kitchen is closed. Only snacks are provided, which is insufficient for new admissions.5. Poor Aftercare: The outpatient program is severely lacking, with three different directors leaving within a single year, contributing to inconsistent and ineffective care after discharge.6. High Staff Turnover: The high turnover rate among staff raises further questions about the work environment and patient care quality.I strongly advise seeking care elsewhere if possible, due to the facility s current shortcomings in both inpatient and outpatient services.

Response from the owner1 month ago
We are troubled by the circumstances described here. We're committed to providing quality services within a safe and respectful environment, and we would appreciate having an opportunity to get additional details from you. If you are willing to share more information, please reach out to Feedback@trustpointhospital.com.
Jessie Coday
1 month ago
1

This will be a long review, but I want to be thorough because I wish I would have been warned before sending my loved one here.My father (age 63) had a stroke in July and was in West, Tn. He went to an inpatient rehab for nearly 7 weeks and was discharged to come live with my husband and I in middle Tennessee. We were going to help with his caregiving and getting him to/from outpatient therapy. At this point, we were hopeful that he would get back to a state of independent living and be able to return to his home.After living with us for four days, he unfortunately had another stroke. Thankfully it didn t affect him in any different areas. The hospital suggested he go to inpatient rehab for a couple of days just to practice with walking/transferring since he spent so much time in bed while hospitalized. I chose Trustpoint because it was the only local facility that offered the therapy we needed- we anticipated this being a short visit. It had questionable reviews for the mental health side, but the rehabilitation wing seemed reasonable from reviews.On my dad s first day there, he said he had a great therapy experience. He was walking with assistance, showering, and exactly where we expected him to be physically. However, the remainder of his time at Trustpoint turned into a nightmare. I would visit everyday, and on the second day I noticed my dad to be very lethargic. I mentioned to the staff that he seemed off. They ensured me he was dealing with pain and fatigue, and he just needed to rest. On day three, I visit and my dad is hardly speaking and unable to stay awake for a conversation. They had put a catheter in him, and he was unable to turn over in the bed. I expressed my concern in his rapid decline, and they ensured me that they were running labs to figure out what was going on.The following day, I visit again. At this point my dad is covered in sweat, his speech is unclear, his urine is dark brown, and he was refusing to eat/move which is very unlike him. He was always eager for therapy and his recovery. At this point, I m hounding the facility, speaking to every nurse, doctor and case manager. Again, I am ensured that they re doing everything they can.After this persisted for four days, I became enraged. I was told labs were lost. They told me they could give fluids but were struggling with getting a PICC line in his arm. They allowed him to lay there like this for four days. When I visited they swore they were doing everything they could, but nurses hardly tell me anything pertaining to his care.I insisted that he be transferred to the hospital for medical evaluation. After 15 minutes in the ER, we were told my dad was severely dehydrated, and that his sodium levels were dangerously low. He also had pneumonia, and a UTI. We found out not only did he have a UTI, but he had MRSA in his urine. If you re not familiar with this (we weren t) it is a dangerous bacteria that is often from unsanitary conditions in a healthcare setting, and can be deadly if left untreated. The hospital doctor said it was likely from a dirty catheter being inserted.I m heartbroken that we trusted this place. My dad went from being in a condition to live at home with his grandchildren and walking, to lying in a hospital bed unable to stay awake, and hallucinating. We are still unsure of how long he will be this medically ill. Once (and if) he is well, he will have to start his entire therapy journey over because he has been bedridden for more than two weeks at the hands of their negligence.As my father was being rolled out of the facility on a stretcher, his nurse commented and said well I will just say our therapy is alright, but I would never trust our medical care. Obviously, therapy is useless if you allow your patients to become this unwell.I tried to call the quality director and voice my concerns, but there has been no response.Please, choose anywhere else.

Response from the owner1 month ago
Reading this is concerning, but we are thankful that you were willing to share. It is important to us that we consistently provide the utmost in clinically excellent care, and we would appreciate having an opportunity to discuss these circumstances in more detail. Please contact Feedback@trustpointhospital.com. Thank you.
Kara Folken
1 month ago
5

I love this place and After college I plan to work here as a CNA. I have 3 years until then. My experience at this place was okay but I believe one day I can help this place get better in whatever way I can.

Response from the owner1 month ago
Thank you! We re so grateful for the chance to make a positive impact. Reading this really made our day.
Robin Thompson
1 month ago
1

My mother was admitted to TrustPoint Hospital as a geriatric patient in need of close med monitoring and adjustments. I selected TrustPoint and entrusted the medical team to care for her needs. The experience of the stay was devastating. My mother left in worse shape than when she arrived. She is now battling a serious UTI and pneumonia that all began under the care of the medical team. I specifically asked for a dementia diagnosis and was told verbally that she has Alzheimers in the Moderate to Severe stage. This was not placed in her medical records; therefore, the medicines that were prescribed by your medical team are not covered by Medicare. When I attempted to have the diagnosis added to her records, I was told no. Dr. Singh who made the diagnosis is out of the country and Dr. Putatanda who did see her for several days refuses to add it. I have a litany of stories and issues that should be addressed. The toxic climate, inept communication, and lack of professionalism by the staff became this daughter's nightmare.

Response from the owner1 month ago
We truly appreciate your willingness to leave this review because feedback is very important to the work we do. That said, we are troubled by the circumstances described and would be grateful to have a more in-depth conversation. Please contact us directly by emailing Feedback@trustpointhospital.com. Thank you.
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