Trustpoint Hospital

1009 N Thompson Ln Murfreesboro, TN 37129
InpatientOutpatient
Trustpoint Hospital TN 37129

About Trustpoint Hospital

Trustpoint Hospital is a behavioral health and addiction treatment center for adults and teens in Murfreesboro, Tennessee. They also have special programs for seniors and people with a dual diagnosis. If you need detox or high level inpatient treatment you can find it here as well as continuing outpatient care once you stabilize. If you’re experiencing opioid or alcohol dependency you might also be eligible for their medication assisted treatment (MAT) program. Some or all of your treatment costs might be covered by Medicare, TennCare, or private insurance.

Their campus is located on 17 serene acres. They have 101 beds in their facility and offer many different kinds of programs. This includes care for clients who have a wide range of psychological and physical symptoms. They can also provide comprehensive care for clients who have substance use disorders (SUD) and co-occurring mental health conditions.

When you’re in detox or you’re receiving inpatient treatment, you’re going to have a very high level of medical supervision and support. You might be given FDA approved medications to make the withdrawal process safer and more comfortable. At the same time, you’ll start to learn recovery skills that can help you deal with past traumas, unhealthy thought patterns, negative emotions, and harmful behaviors that could have contributed to your addiction.

Some of the services they offer here include medication management, individual and group therapy, and family-based support. They also provide psychoeducation to help you learn healthy life skills and ways to prevent a relapse.

One of the best things about their program is that the support doesn’t end once you’re discharged from inpatient care. You can continue with high level outpatient treatment and step down to less frequent and intensive therapy as you get stronger in your sobriety. You’ll never have to go it alone as you work toward your lifelong sobriety.

Latest Reviews

Misty Renee
1 week ago on Google
1
Do not send your child here, unfortunately I had to send one of my children to do in patient services at this hospital, NEVER AGAIN!! They don t communicate, took things from here that was approved with the nurse at checkin, gave me the wrong code, that they wrote on my paper work when doing the admissions. Crap hole, point blank!!
Response from the owner1 day ago
We truly appreciate your willingness to leave this review because feedback is very important to the work we do. That said, we are troubled by the circumstances described and would be grateful to have a more in-depth conversation. Please contact us directly by emailing Feedback@trustpointhospital.com. Thank you.
Zac Wolaver
1 week ago on Google
1
Incompetent staff and management.
Response from the owner4 days ago
This is very concerning to read, though we are grateful that you were willing to share. Receiving feedback is essential as we strive to consistently improve our services. If you would be willing to provide more information so that we can gain a full understanding of the circumstances, please reach out to Feedback@trustpointhospital.com.
Norma Cassidy
1 week ago on Google
3
Update to original review:Shortly after leaving this review my family members social worker reached out and was able to quickly provide the necessary documents. I appreciate the swiftness and I am glad we were able to resolve the issue.My family member did have a good experience at Trustpoint, and overall seems to be doing better. Again, thank you for rectifying the situation.Original review:I did not personally use this facility; however, my family member was treated inpatient for 11 days. When he was released, he informed his doctor and social worker that he needed a doctor s note to return to work. For whatever reason, they refused to give him a physical doctor s note, and insisted on faxing one instead.His job has yet to receive anything clearing him to go back to work. Moreover, someone from this facility called him yesterday about a bill for over $4,000. I think it s kind of ridiculous that someone is calling to collect such funds, but isn t willing to help someone return to work so they can pay this outrageous bill. Furthermore, we will be requesting an itemized statement listing all charges and what was covered by insurance and what he is responsible for.Lastly, I am my family members biggest advocate. I called to try to get more information about getting his short-term disability paperwork filled out completely. Two pages were left out, which has caused a major delay in payment. I called and left a message with HR and his social worker and have not heard anything back. This facility is sorely lacking with communication and doesn t really seem to care about patients after they leave.
Response from the owner4 days ago
Thank you for taking the time to offer a review of our treatment center. We sincerely appreciate all feedback.
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.8 / 10

Location

Accepted Insurance

Trustpoint Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs enable clients to receive care without leaving their home, workplace, and community. Clients typically receive intensive addiction counseling, including individual, group, and family therapy. Many programs promote clients' long-term sobriety through recovery-focused life skills training and ancillary services, such as peer coaching. Medication assisted treatment (MAT), including medication induction and maintenance, are common in outpatient care. Most facilities offer multiple levels of care to accommodate clients' evolving needs, including intensive outpatient (IOP) and standard outpatient programming.
inpatient iconInpatient
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.
12-step icon12-Step
When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.
sober-living iconSober Living Homes
A sober living home in Tennessee, also known as a halfway house, refers to a group residence for men or women who are recovering from addiction. These are usually privately owned homes or houses owned by a nonprofit or business. Most are located in quiet residential areas. Residents have their own rooms or share a room with one roommate, and they share common areas. Each resident pays rent and helps with household maintenance.
heart-hands iconIntervention Services
The goal of a drug intervention in Tennessee is to encourage a person with a substance use disorder to enter treatment. The process also educates family members about addiction, enabling behaviors, and treatment options. The involvement of intervention services can help with this education and provide guidance for the intervention itself and follow-up care. The professional interventionist will work with the entire family to encourage the best outcomes possible from the intervention.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour icon24-Hour Clinical Care
Safe detox requires 24-hour clinical care in Tennessee. This is due to the health risks that are involved during withdrawal. As the brain reacts to the absence of the drug, severe symptoms can occur, depending on the type of drug used. For instance, alcohol and benzodiazepine withdrawal may result in seizures. Fortunately, supervised care in a clinical setting can provide the necessary treatment to avoid health risks and allow you to complete detox safely.

Treatments

At TrustPoint Hospital, a treatment center for substance abuse, they understand the issues that accompanies the presence of medical conditions and co-occurring substance abuse. They also understand the complications that can be elicited by such co-occurring conditions.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Typical cognitive behavioral therapy in Tennessee involves recognizing negative thinking and learning techniques to change that thinking and create new, positive behaviors. Strategies may include SMART goals, journaling, and situation exposure.

Counseling in Tennessee that takes a dialectical behavior therapy approach can last from six to 12 months. During that time, you'll develop skills in the areas of distress tolerance, mindfulness, emotional regulation, and interpersonal effectiveness.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

If you participate in motivational interviewing in Tennessee, your therapist will focus on four key strategies: open questions, affirmation, reflections, and summarizing. Rather than confront or warn you to change, the clinician will allow you to explore your own motivations and decide what changes you may need to make in your life.

Trauma therapy is a safe place to work through the lingering effects of traumatic events in your life. Your therapist will help you understand the physical and emotional responses that can develop after witnessing or experiencing a traumatic event. You then work toward developing healthier coping mechanisms to reduce your symptoms.

While engaged in couples therapy in Tennessee, you'll learn how to trust, communicate, forgive, and manage emotions. Developing these skills can be beneficial at any time during the relationship, but they are particularly crucial when facing life challenges.

eye-movement iconEye Movement Desensitization And Reprocessing

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills training teaches you how to cope with challenging situations in non destructive ways. This crucial piece of drug rehab in Tennessee gives you tools for decision making, relationship building, and self care.

Many individuals who are experiencing addiction are extremely malnourished. This is due to negative patterns that develop during active addiction. Nutrition therapy helps break these negative patterns and teaches you to develop healthy ones that will help you sustain sobriety long term.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Holly Russell, , MBA

CEO

Reneese Kincaid

COO

Clay Bowker

CFO

Stephanie Rezac, SN, CRRN, CWS

Chief Nursing Officer

Miranda Willis

Director of Intake

Brianna Motley

Director of Business Development

Carrie Lovett, SHRM-CP

Director of Human Resources

Ted Jones

Director of Facilities

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

LegitScript has reviewed Trustpoint Hospital as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Tennessee
License Number: 184

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 528362

Contact Information

Phone icon (615) 716-1824
Building icon

1009 N Thompson Ln
Murfreesboro, TN 37129

Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Reviews of Trustpoint Hospital

2.79/5 (391 reviews)
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Reviews

1

I recently lost my wife of 30 years a few months ago , & have suffered vicious anxiety & depression resulting from that . To say I've been having a hard time would be humorously understating why I needed help . I finally reached out for some & just spent from Sept 3rd to Sep ... Read More

Reviewed on 9/12/2019
1

We took my father to this facility and it was the worst decision I could make for his health, when we arrived to visit he could hardly talk because he was so sedated, he was so drugged that he couldn't walk, that's why I had to look for another place where truly cared about ... Read More

Reviewed on 1/8/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (389 reviews)
Lauren Clements
6 days ago
1

Misty Renee
1 week ago
1

Do not send your child here, unfortunately I had to send one of my children to do in patient services at this hospital, NEVER AGAIN!! They don t communicate, took things from here that was approved with the nurse at checkin, gave me the wrong code, that they wrote on my paper work when doing the admissions. Crap hole, point blank!!

Response from the owner1 week ago
We truly appreciate your willingness to leave this review because feedback is very important to the work we do. That said, we are troubled by the circumstances described and would be grateful to have a more in-depth conversation. Please contact us directly by emailing Feedback@trustpointhospital.com. Thank you.
Zac Wolaver
1 week ago
1

Incompetent staff and management.

Response from the owner1 week ago
This is very concerning to read, though we are grateful that you were willing to share. Receiving feedback is essential as we strive to consistently improve our services. If you would be willing to provide more information so that we can gain a full understanding of the circumstances, please reach out to Feedback@trustpointhospital.com.
Norma Cassidy
1 week ago
3

Update to original review:Shortly after leaving this review my family members social worker reached out and was able to quickly provide the necessary documents. I appreciate the swiftness and I am glad we were able to resolve the issue.My family member did have a good experience at Trustpoint, and overall seems to be doing better. Again, thank you for rectifying the situation.Original review:I did not personally use this facility; however, my family member was treated inpatient for 11 days. When he was released, he informed his doctor and social worker that he needed a doctor s note to return to work. For whatever reason, they refused to give him a physical doctor s note, and insisted on faxing one instead.His job has yet to receive anything clearing him to go back to work. Moreover, someone from this facility called him yesterday about a bill for over $4,000. I think it s kind of ridiculous that someone is calling to collect such funds, but isn t willing to help someone return to work so they can pay this outrageous bill. Furthermore, we will be requesting an itemized statement listing all charges and what was covered by insurance and what he is responsible for.Lastly, I am my family members biggest advocate. I called to try to get more information about getting his short-term disability paperwork filled out completely. Two pages were left out, which has caused a major delay in payment. I called and left a message with HR and his social worker and have not heard anything back. This facility is sorely lacking with communication and doesn t really seem to care about patients after they leave.

Response from the owner1 week ago
Thank you for taking the time to offer a review of our treatment center. We sincerely appreciate all feedback.
Mikey Morgan
2 weeks ago
1

Heather Hall
2 weeks ago
1

They stole my shoes never returned them had the audacity to call me for a review here's your review One Star that all you get from me I don't recommend this place for nobody's family members because they treat you like crap at the hospital and I had to deal with it and don't recommend

Response from the owner2 weeks ago
We are troubled by the circumstances described here. We're committed to providing quality services within a safe and respectful environment, and we would appreciate having an opportunity to get additional details from you. If you are willing to share more information, please reach out to Feedback@trustpointhospital.com.
Robert Oliver
3 weeks ago
1

Patient was admitted September 1st. Watch and necklace were placed in a clear bag. 550.00 dollar ring was missing. Supposedly placed in bag with other belongings. No where to be found. No communication from any staff until I sent an email September 3rd. Patient was placed in seclusion September 3rd. Patient states he had to lay in feces because no one would take him to restroom. Given some towels to wipe off until he could take a shower. He remembers this clearly. Traumatized from this incident. No one ever answered phone at nursing station after multiple calls from myself daily. Missed 6 doses of biktarvy according to what I sent and counted .UpdateEmail Composed And Sent To Joint Commission. If Anyone Needs To Be Contacted, Facility Should Contact Us. Complaint Sent To BBB Regarding missing ring. STOLEN !!Also upon discharge Biktarvy was not sent with patient. I had to ask for medication.I don't know what all your facility did to him but your facility should be shut down. No one has reached out regarding anything that has been reported after leaving messages. I'm by no means done with this incident. Facility steals from patients and management is a JOKE ! With held life saving medication. I heard some of your staff in the background while speaking with patient on the phone.I will find out what you gave him while being treated. Pictures of swollen feet which he has never had. Pathetic treatment !!Still no return calls regarding thief of ring 10-5-24. Trazadone was not supposed to be given to patient with the meds he was already taking. Researched side effects. Patient bhad serious reaction. You do not mix celixa and amttriptyline with trazadone PERIOD. Non caring physician and incompetent . Spoke with Attorney and was referred to another Attorney. I'm not done with this incident at all.You all are not disturbed by this incident PERIOD ! No one ever reached out at all from management regarding thief and medication error. A class action lawsuit should be filled by all hurt by your facility.

Response from the owner3 weeks ago
Reading this is concerning, but we are thankful that you were willing to share. It is important to us that we consistently provide the utmost in clinically excellent care, and we would appreciate having an opportunity to discuss these circumstances in more detail. Please contact Feedback@trustpointhospital.com. Thank you.
Pamela Potts
3 weeks ago
1

Horrible experience. Shady staff. Was admitted for Depression. Treatment by non Nurse staff is against the law. Should be removed from anyone s radar.I was physically abused, mentally abused. I left there worse than when I arrived on 9/24/2024. Someone tell me should If I consider taking legal action?I will say anytime the staff was asked for anything they would never follow through.I let a nurse know I was scared for my safety, it was not addressed.. I think the nurses are afraid of some of the staff. I would be after what I observed. Everyone lies and protects the bad staff, this includes the patient advocate as well as case Manager. I told them what happened to me in great detail. I was lied to, they said they would file a complaint with the state. The lied theyDid Not. I called the day after I left and they refused to talk to me. I was told to never call back. I have major PTSD over this. Not sure the best was to proceed??

Response from the owner3 weeks ago
We truly appreciate your willingness to leave this review because feedback is very important to the work we do. That said, we are troubled by the circumstances described and would be grateful to have a more in-depth conversation. Please contact us directly by emailing Feedback@trustpointhospital.com. Thank you.
Giuliani Askland
1 month ago
1

This place is awful. I wish to give it no stars at all!I was lied too and thought I was going to get therapy, instead I received a psych ward experience from hell (ADU is what I think it was called). I now have MORE trauma from the my experience being there. They lied about having a vegetarian option for food, and the food was AWFUL and EXTREMELY COLD. The "doctors" were indian, and the old indian woman one was AWFUL, i believed her name was Ursula. She GRABBED Me by the arm and THREATEN to sedate me while i was in a deep meditation of catholic prayer. I DID NOT SIGN UP FOR THAT KIND OF TREATMENT. They never explain what medication they are SHOVING down your throat. I got HORRIBLY SICK from the meds and from being there---messed up my sensitivity to my hands, and i'm a artist and need to work with me hands.There was urine and feces on the WALLS and FLOOR. There were very few nurses that cared about doing their job. Urine all over the public restroom toilet seats.This place was my worst nightmare and made things horribly worse in my life. When I got out, I seeked out REAL therapy, and it helped to an extent.Going to trustpoint just made everything WAY WORSE. I 'm divorcing my husband for this because a my sister's husband who is a dective/PI told her and my husband to put me in that place after renouncing false gods/worship of false gods; turning to Jesus Christ my savior.I PRAY TO GOD AND JESUS that this place get seriously investigated or even better, SHUT DOWN. I found out that I had a few connections that went to the same place, and they had a HORRIBLE experience as well.ALL I EVER WANTED was therapy and was put in a psych ward instead, which further messed up, ruined my marriage/relationships with friends and family and made my mental health worse to the point I cannot seek work in a 'normal' workplace. NO MEDICATION CAN FIX THAT.Vindicate me O Lord, for I have walked out of that wretched place. I have trusted in the Lord without wavering ever since my stay there in March 2023. Prove me, O Lord, and try me; test my convictions, my heart and mind. I stand on hollow ground victorious in your steadfast love for you sent me an angel from above to get me out of that Hell hole.A woman, the same day I arrived, was there to receive treatment for seizures---she was emitted into the same unit (ADU/PYSCH WARD) and she knew I didn't belong there either. There was another young woman barely 18 who was getting 'watched' and touched by an older man who was acting like a real creep; this creepy man walked in and out of that young ladies room and i was worried something could happen so I stood in---as a soldier of God and protected her and another young woman who had special needs. They took her clothes and I gave her what I had extra. I got my sweater stolen and the seizure lady gave me her cardigan because she knew someone stole my sweater.One lady didn't receive her close for a couple of days.They took blood work and never told me the results (highly suspicious of that---especially with what the medication they forced me to take.)

Response from the owner3 weeks ago
This is very concerning to read, though we are grateful that you were willing to share. Receiving feedback is essential as we strive to consistently improve our services. If you would be willing to provide more information so that we can gain a full understanding of the circumstances, please reach out to Feedback@trustpointhospital.com.
Evan Scandrett
1 month ago
2

In a time of personal crisis, overwhelmed by the pressures of post-graduation life and uncertainty, I sought help at TrustPoint Hospital. I was admitted to the Affective Disorders Unit, a decision made in a haze of adrenaline and vulnerability. The three-day policy was explained, but I misunderstood it. I believed leaving early would simply mean forfeiting my opportunity for immediate care, much like stepping out of line in an emergency room. Instead, I learned that leaving was not an option once admitted, which left me feeling trapped.The staff were kind and empathetic, consistently doing their best to support me within the limits of the system. They showed genuine care, even when the structure they worked within seemed to prioritize bureaucracy over individual needs. Promises of release in the morning were well-intentioned but often unfulfilled, creating cycles of false hope that only heightened my sense of uncertainty.Despite the challenges, I found moments of connection and humanity. I met extraordinary people both among the staff and fellow patients whose resilience and kindness brought light to an otherwise difficult experience. These relationships were a reminder of the strength that exists even in the darkest of times.While I appreciate the help I received, much of the experience felt stagnant and unclear. The system s rigidity turned what could have been a refuge into something that felt more like limbo. I hope for future changes that bring more clarity, flexibility, and compassion to mental health care, better aligning the system with the kindness of the people within it.

Robby B
1 month ago
1

I should share my entire story bc why not. Voluntary admission (Biggest regret of my life) Was sent into the gym and then led into a bathroom and was STRIP SEARCHED. There was like 2-3 people in there I don't remember much bc I blocked it out of my memory. Yeah, they strip search minors. After that, we returned to the "day room" which was like a prison with no windows and all we could do was color or play uno. They put me in these bad quality paper scrubs and I was SO COLD. Then I was led to my room and set up my bed. The night wasn't so bad until the morning. I wanted to leave. By the way, I was told I could leave. The nurses and staff declined my request, and I broke down. They put me in "seclusion" which is just a room with a table with straps to strap people down, thank god they didn't do that to me, and a security camera. The assistant, Chloe, was a jerk. They got this big syringe and I had no clue what was inside the nurse that gave it to me I was like "you look like ariana grande" and she just ignored me? The medicine was supposed to calm me down but I was so distraught that kt didn't work a bit. They made me leave the door open to use the restroom. Then I returned to the "day room" and slept in a chair. I woke up and got lunch which was a mid burger. At some point, they used sandwich bread for the burger, no joke. Then we would, of course, color and play uno in the prison room I mean "day room". The "therapy" was just MORE COLORING. The night of the second day, my face was IN PAIN from crying. I begged my parents to pick me up. Literally just coloring. There were just mundane days of doing the same thing over and over again. We had something called "quiet time" or whatever it was like 2 hours of being in your room. Honestly I liked this more because I could be away from the horrible staff!! They didn't treat us like teenagers they treated us like prisoners. I would see Chloe multiple times bringing in Donut Country donuts for the staff and making it obvious. And of course, they separated me and my friends. Near the end of my stay, they forced me to shower. The water pressure was terrible and it was like a faucet. I sat on the floor of the shower vulnerable and scared. Finally, on the last day I got to leave, and since then I've gotten PTSD episodes and frequent nightmares to this day. Do not send a loved one here, ever, under any means.

Response from the owner1 month ago
We re grateful that you were willing to share this feedback, though it is troubling to read. We strive to provide the highest quality of care in a way that meets each person s unique needs. For us to gain a better understanding of the circumstances, we ask that you please reach out to us directly by emailing feedback@trustpointhospital.com. Thank you.
Morganna Shea
1 month ago
1

My daughter came back more violated than when she went in. Just added to her trauma!!!!

Response from the owner1 month ago
We are troubled by the circumstances described here. We're committed to providing quality services within a safe and respectful environment, and we would appreciate having an opportunity to get additional details from you. If you are willing to share more information, please reach out to Feedback@trustpointhospital.com.
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