Suburban Hospital - Behavioral Health Services Bethesda, MD

Suburban Hospital – Behavioral Health Services

6001 Montrose Bethesda, MD 20852

Detox

Inpatient

Outpatient

About Suburban Hospital – Behavioral Health Services

Suburban Hospital - Behavioral Health Services, located in Bethesda, Maryland, provides drug rehab services for young adults and adults. They offer inpatient treatment, a partial hospitalization program, an intensive outpatient program, outpatient treatment, and aftercare programs. Services are available in multiple languages.

The inpatient program features 16 beds for clients requiring stabilization. A case management team provides 24/7 supervision and introduces a customized treatment plan for the clients’ recovery.

Partial hospitalization is a highly structured program that meets five days a week for over six hours each day. Psychodynamic therapy, peer support, and medication management are provided. Lunch is included.

The intensive outpatient program meets three days a week for over six hours each day. This program is for those who are able to successfully receive treatment while meeting regularly, yet with enough flexibility to continue to engage in personal and professional responsibilities. Services can include education workshops, relapse prevention, and life skills development.

The outpatient program meets as an aftercare program where continued care is provided through groups and individual therapy.

Suburban Hospital offers care and support for all alumni. Referrals may be made to other centers or outside facilities.

Suburban Hospital is accredited by The Joint Commission.

They offer self pay and financing options. The center accepts Medicare (but not Medicare Advantage) and is in network with most major insurance carriers. Please verify your coverage and out of network benefits.

Facility Overview

228

Number of Available Beds

Latest Reviews

BL suburban wu

1 week ago on Google

I wish you: Merry Christmas and good luck in the New Year Why do I love this hospital so much? Because this hospital: has a higher percentage of kind doctors, nurses, and paramedics who actually help patients! please We all share the real experience together, we all firmly support the medical management department to dismiss bad employees! I often dream of doctors and nurses who care about me like family. Since I am alone in the United States, this is also my first hospital stay, and if it were not for your treatment, I would have died. Please trust me 4800 The service in the inpatient area and emergency room is excellent please ask the people in charge of this large hospital to insist on a questionnaire for every patient because you are one of the best in the area. If bad service equals good service, then it's not fair to good employees. From what I have experienced, most people are happy with the hospital service, but some staff will lie and abuse patients hahaha. To the doctors, nurses, and staff of the 4800 resident area. and to all the patients I know who are being treated in section 4800, have a great day!

David Kristensen

2 weeks ago on Google

My first visit, to the ER, was horrible. I waited in a chair in the hall for >6 hours. Tbf that seems more a reflection on the state of healthcare in the USA - many people wait to deal with things until they become emergencies? - but also on the choice of Suburban to overwork their staff?Anyway, every visit afterwards in the months following has been stupendous. My vascular surgeon was Andrew Schulick who I cannot recommend highly enough - his bedside manner, his careful attention to getting things done in a timely manner, making sure that I understand what is or is not covered by insurance, etc. I had in-person visits, one virtual one, a scan done elsewhere, and everything done at Suburban was great. Also I appreciated so much their staff reaching out to me to explain what needed to be done both pre- and post-op.I recommend going to one of the nearby urgent care facilities unless you just ABSOLUTELY need a full ER, but the vascular surgery dept. at least is worthy of no small amount of praise.

Anne Gagne

2 weeks ago on Google

Staff is so unhelpful here and just generally not kind. One woman was behind the desk, helping one patient. The other woman appeared to be chatting with the women in triage. There were 3 of us in line. The receptionist came back and instead of asking "who is next?", she picked the man to the right of me. Once I got my turn, I was directed to join my mother in the ER, but registration didn't tell me the ER room number. I walked passed the security guard and went to the door marked "Badge Required" and pushed. It wouldn't open. I walked up to security and inquired. He buzzed me in, although I thought he told me "you need to push harder". Later, I found out he did need to buzz me in. A message on the door or the security person paying attention to people entering that area would be helpful. I walked into the ER and went to the desk to find the right room number. Again, better signage would have helped me find the room, the person behind the desk had to help me find it, when I'm sure she had better things to do. I suggested better signage and she replied that their signage was fine. That's rude. My mother pressed the call button to let the nurse know she was ready to leave. 20 minutes later, staff happened by and said, oh, did you call to let them know you were ready to go. Yes, 20 minutes ago. He said we could leave. I wonder how long we would have waited had he not come by?! Then we followed the exit signs only to find a sign "broken door" at the actual exit. Seconds earlier, we had passed a staff member who could have pointed us in the correct direction, but didn't bother to. After asking which way we should exit, he pointed us in a different direction to exit. That door didn't have a sign at all saying "exit". In an emergency, that would be a big safety issue. There was a device that required a hand wave over it to open the door. Positioning that closer to the door would help significantly. Another disappointing customer service experience at Suburban.

Response from the owner1 week ago

Hi Anne Gagne, this is concerning to hear and sorry that we did not meet your expectations. We encourage you to reach out to our Patient Relations department by calling 410-955-2273 so we can learn more and address your concerns.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

7.9 / 10

Gallery

Suburban Hospital - Behavioral Health Services MD 20814

The facilities at Suburban Hospital - Behavioral Health Services in Bethesda, MD 1

The facilities at Suburban Hospital - Behavioral Health Services in Bethesda, MD 2

The facilities at Suburban Hospital - Behavioral Health Services in Bethesda, MD 3

Location

Accepted Insurance

Suburban Hospital – Behavioral Health Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Aetna

Cigna

Blue Cross Blue Shield

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient

Clients who are exiting detox or intensive inpatient treatment often enroll in outpatient rehab programs to ensure a robust continuity of care. Outpatient programs allow clients to remain in or return to their homes and workplaces while continuing to receive treatment, which typically includes addiction counseling and recovery-focused life skills training. Clients in opioid and/or alcohol recovery may also receive medication assisted treatment (MAT), including medication induction and maintenance, at an outpatient facility.

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Aftercare Support

Clients receiving support in a rehab aftercare program typically partner with their case manager and care team to identify and access the services that best align with their recovery needs and goals. Rehab aftercare services are designed to evolve with clients' changing needs to promote their long-term sobriety. Care modalities are highly customized and may include a range of medical, mental health, and social service resources, including peer coaching, career counseling, and 12 step program induction.

12-Step

12 step programs provide accessible peer coaching for participants at all stages of their recovery journey. Meetings are peer-led, anonymous, free, and available multiple times per day in most communities. Participants also receive one-on-one mentoring by a self-selected sponsor. 12 step recovery is based on spiritual principles, which enable participants to understand their disease, accept responsibility for their choices, and relinquish control over that which is unchangeable. Religious affiliation isn't required and specialized formats are available.

Partial Hospitalization Program

Commonly known as "day treatment," a partial hospitalization program (PHP) is a short-term intensive rehab option designed to provide treatment during the day and you're able to return home at night. PHP treatment offers structured programming, including individual and group therapy, typically meeting 3-5 days a week for 6-8 hours per day. PHP duration averages around 90 days, with some programs offering amenities like transportation and meals.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Once a person has become addicted to a substance, drug rehab in Maryland is often necessary to overcome that addiction. These programs provide the tools individuals need to manage the physical, mental, and emotional issues involved and begin a successful recovery journey.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive behavioral therapy in Maryland emphasizes your current life rather than what has happened in the past. Your therapist will help you develop methods to deal with current and future challenges so you can cope in healthy ways that don't involve substances.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

Residential Setting

Staff & Accreditations

Staff

Kevin W. Sowers, M.S.N., R.N., F.A.A.N.

Corporate Vice Chairman

jennifer Nickoles, M.S.

President

Renee Blanding, M.D.

VP, Medical Affairs

Susan Stevens

VP, Human Resources

Lisa Filbert, R.N., M.S., N.H.A.

Executive Director, Organizational Excellence

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(301) 896-3100

Website

6001 Montrose
Rd, Rockville, MD 20852

Get Help Now - 443-376-8434

Who Answers?

Fact checked and written by:

Peter Lee, PhD

Edited by:

Kerry Nenn, BSW

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Reviews of Suburban Hospital – Behavioral Health Services

2.9/5 (455 reviews)

179

208

Google Reviews

2.9 (455 reviews)

1 week ago

2 weeks ago

Response from the owner2 weeks ago

Reem Ibrahim

My sister was recently rushed by the ambulance to the trauma department couple days ago. We had an extremely disappointing experience at Suburban Hospital ER. The level of service was shockingly poor, and the behavior of the nurses and staff was downright rude and dismissive. Instead of showing compassion and professionalism, they seemed uninterested in addressing patient needs or concerns.I understand that emergency rooms can be busy, but that doesn t excuse the lack of empathy and basic courtesy from the staff.I was met with eye rolls and condescending remarks. This kind of treatment is unacceptable, especially in a healthcare setting where people come seeking help during vulnerable times.I would not recommend this ER to anyone unless there are significant improvements in both their processes and their attitude toward patients. A little kindness and professionalism go a long way sadly, neither were present here.

Hi Reem Ibrahim, this is concerning to hear and sorry that we did not meet your expectations. We encourage you to reach out to our Patient Relations department by calling 410-955-2273 so we can learn more and address your concerns.

Timmy

3 weeks ago

Brought my Mother to a scheduled Dr Appointment, we were told to come early. No rooms were an hour past our appointment with no work on when ! I see why this hospital is rated so low ! Slow and sorry !

Response from the owner3 weeks ago

We always strive to provide a positive experience and are sorry to hear that we did not meet your expectations. We would appreciate the opportunity to learn more and encourage you to reach out to our Patient Relations department by calling 410-955-2273.

Tayla Hereford

These people here clearly do not like there job it's sad

Hi Tayla Hereford, this is concerning to hear and sorry that we did not meet your expectations. We encourage you to reach out to our Patient Relations department by calling 410-955-2273 so we can learn more and address your concerns.

Katie Stout

4 weeks ago

The care and discharge planning were absolutely horrendous, and unsafe. The family will be filing other complaints as well.

Hi Katie Stout, this is concerning to hear and sorry that we did not meet your expectations. We encourage you to reach out to our Patient Relations department by calling 410-955-2273 so we can learn more and address your concerns.

Jose Gutierrez

Yolanda Manzanares

1 month ago

I was admitted to the hospital 10/24 to 10/29/24 the doctors and specially the nurses who worked during my stay were very friendly and attentive. I also would like to thank the clawing lady Maria for keeping the room clean. I really appreciate their assistance- I definitely recommend this hospital

Hi Yolanda Manzanares, thank you for sharing your experience with us.

Konstantinos Grigoriadis

Dear Patient Relations Team,I am writing to express my profound outrage and disbelief regarding the appallingly poor treatment my son, received at Suburban Hospital s pediatric emergency department on November 10, 2024. As a parent, I entrusted your facility to provide timely, professional, and compassionate care during a medical emergency. Instead, my son endured egregious negligence and substandard care that could have resulted in serious harm.My son was transported to your hospital by ambulance with a broken and dislocated wrist a situation requiring urgent, specialized attention. The following incidents represent an unacceptable failure in care:1. Improper Splinting: The splint was applied incorrectly, as confirmed by Kaiser Permanente orthopedics. This critical mistake not only exacerbated his pain but also delayed proper treatment.2. Neglect by the On-Call Orthopedic Physician: The on-call orthopedic specialist was neither present nor consulted in person. Instead, a vague and wholly inadequate instruction was relayed through an intermediary, suggesting we schedule a follow-up two days later. This decision disregarded the immediate and visible pain my son was experiencing.3. Discharge Leading to Fainting: After receiving morphine and being discharged, my son fainted outside the emergency department doors. He was pale and visibly unwell, prompting the attending physician to admit he had been released prematurely. Only then was he readmitted for further evaluation an acknowledgment of the hospital s negligence.The combination of incompetence, lack of urgency, and failure to provide basic care is deeply disturbing. It reflects systemic issues within your emergency department, including inadequate staffing, poor communication, and a shocking disregard for patient welfare.

Response from the owner1 month ago

Hi Konstantinos Grigoriadis, this is concerning to hear and sorry that we did not meet your expectations. We encourage you to reach out to our Patient Relations department by calling 410-955-2273 so we can learn more and address your concerns.

Thebest Mountari

Clean and professional health services

Hi Thebest Mountari, thank you for sharing your feedback with us.

K Ghy

I had a very disappointing experience at Suburban Hospital in Bethesda, MD, which is part of Johns Hopkins Medicine. I went in during the summer expecting quality care from a facility with such a reputable name, but I was met with neglect and a lack of attentiveness from the staff. My health concerns were not addressed adequately, leaving me feeling unsupported and frustrated.To make matters worse, the hospital has been billing both me and my insurance for services that were never provided. Despite numerous attempts to resolve these billing issues, the billing department has been unresponsive and unhelpful. It s incredibly frustrating to be charged for care I didn t receive, and the lack of accountability has only added to my dissatisfaction.Based on this experience, I can t recommend Suburban Hospital or Johns Hopkins Medicine. It s disheartening to see such a well-known institution fall so short in both patient care and billing transparency.

We are sorry to hear that we did not meet your expectations in your recent experience. If you could contact our Patient Relations department, we would appreciate the opportunity to learn more. You can do so by filling out this form: https://jhmsecure.johnshopkins.edu/the_johns_hopkins_hospital/services_amenities/form.html, or by calling 410-955-2273.

Overall Experience

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Date Submitted

Last 6 months
Last 12 months
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