Southwest General Health Center

18697 Bagley Road Cleveland, OH 44130
InpatientOutpatient

About Southwest General Health Center

Southwest General Health Center, located in Cleveland, Ohio is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, relapse prevention, and intervention services.

Specialty rehab programs at Southwest General Health Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at Southwest General Health Center will find the WiFi lets you stay connected with support networks and manage personal affairs during treatment and the private rooms that give personal space for reflection and undisturbed rest during treatment.

Southwest General Health Center has received accreditations from The Joint Commission.

Latest Reviews

Mandi
3 weeks ago on Google
1
You re just a number here. No one cares about you.
Response from the owner1 week ago
Your feedback is important to us as we aim to provide the best possible care, and we d like to learn more. Please contact our Patient Relations Department at 440-816-8954.
Tamara Taylor
3 weeks ago on Google
1
This place violet your patient rights and has no disregard to privacy they talk about your condition loud in the hallway hippa violation by the way most of the staff is rude some pretty nice but it doesn't make up for the rude ones
Response from the owner3 days ago
Thank you for sharing your concerns. We take all comments seriously as we strive to provide exceptional care, and we d appreciate the opportunity to speak with you to learn more. Please contact our Patient Relations Department at 440-816-8954.
Rebecca Steinke
1 month ago on Google
1
Apparently no one's ever told southwest that balance billing Medicaid patients is illegal. I'm not sure what happened in their billing department the second half of this year but I'm getting bills every other day that I have absolutely no financial responsibility for. I don't have hours to spend on the phone arguing with them every week either, but if I don't, they'll get sent to collections and negatively impact my credit. They just billed my insurance on 11/15/24 for a procedure I had on 10/23/23. They almost killed my grandmother, not paying attention to her ambulatory heart monitor while she was admitted...if my mother wasn't a doctor that knew what she was seeing my grandmother would be dead today. Their primary care docs are a joke, they don't want to diagnose or treat anything, just write refills until the cows come home and refer patients out to southwest's specialists who are either not taking new patients or are scheduling 6 to 8 months out. When a person is desperately trying to get healthy and willing to follow any suggestions and try any treatments offered, there ought to be at least a little bit of effort made on the part of physicians. The ONLY team worth anything at this hospital is the wound clinic. Absolutely incredible professionals, that belong in a world class facility because southwest does not deserve them.
Response from the owner3 days ago
Thank you for your feedback. Your comments are important to us, and we d like to learn more about your experience. Please reach out to our Patient Relations Department at 440-816-8954.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Accepted Insurance

Southwest General Health Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • private iconPrivate Setting
  • wifi iconWifi
  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (440) 816-8200
Building icon

18697 Bagley Road
Cleveland, OH 44130

Reviews of Southwest General Health Center

2.59/5 (242 reviews)
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Reviews

1

There is no treatment in this facility you period when inpatient you simply occupy space, sleep, watch TV in a common area, shower in filthy conditions with cold water, sleep on bed that I assume equal a prison cot and could go on and on. Please understand the nursing staff ... Read More

Reviewed on 10/10/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (241 reviews)
Marek Gorski
3 weeks ago
5

Mandi
3 weeks ago
1

You re just a number here. No one cares about you.

Response from the owner2 weeks ago
Your feedback is important to us as we aim to provide the best possible care, and we d like to learn more. Please contact our Patient Relations Department at 440-816-8954.
Tamara Taylor
3 weeks ago
1

This place violet your patient rights and has no disregard to privacy they talk about your condition loud in the hallway hippa violation by the way most of the staff is rude some pretty nice but it doesn't make up for the rude ones

Response from the owner3 weeks ago
Thank you for sharing your concerns. We take all comments seriously as we strive to provide exceptional care, and we d appreciate the opportunity to speak with you to learn more. Please contact our Patient Relations Department at 440-816-8954.
Rebecca Steinke
1 month ago
1

Apparently no one's ever told southwest that balance billing Medicaid patients is illegal. I'm not sure what happened in their billing department the second half of this year but I'm getting bills every other day that I have absolutely no financial responsibility for. I don't have hours to spend on the phone arguing with them every week either, but if I don't, they'll get sent to collections and negatively impact my credit. They just billed my insurance on 11/15/24 for a procedure I had on 10/23/23. They almost killed my grandmother, not paying attention to her ambulatory heart monitor while she was admitted...if my mother wasn't a doctor that knew what she was seeing my grandmother would be dead today. Their primary care docs are a joke, they don't want to diagnose or treat anything, just write refills until the cows come home and refer patients out to southwest's specialists who are either not taking new patients or are scheduling 6 to 8 months out. When a person is desperately trying to get healthy and willing to follow any suggestions and try any treatments offered, there ought to be at least a little bit of effort made on the part of physicians. The ONLY team worth anything at this hospital is the wound clinic. Absolutely incredible professionals, that belong in a world class facility because southwest does not deserve them.

Response from the owner3 weeks ago
Thank you for your feedback. Your comments are important to us, and we d like to learn more about your experience. Please reach out to our Patient Relations Department at 440-816-8954.
sour skittles
1 month ago
1

asked for water 3 times and it took them an hour to get me a glass. missed my vein for bloodwork then had to do it lower in my arm. told them my throat WASN'T hurting, and the doctor came in saying so your throat is hurting just absolutely perplexed to say the least.

Response from the owner3 weeks ago
Thank you for bringing this to our attention. We are committed to delivering the highest standard of care and would like to learn more about your experience. Please contact our Patient Relations Department at 440-816-8954.
Kaylee Vadini
1 month ago
5

Response from the owner1 month ago
Thank you for your review! We're grateful for the opportunity to provide care and are so pleased to see your positive feedback. Your support means a lot to us.
TS
1 month ago
1

If you have the choice, go anywhere else. Absolutely horrible care for having a baby. Staff rude. Doctors misdiagnosed. No communication. Did not support breast feeding. Forced formula on newborn. Lied about donor milk. If you can- birth ANYWHERE else

Response from the owner1 month ago
Thank you for sharing your feedback. We are dedicated to providing exceptional care and would appreciate the opportunity to better understand your experience. Please reach out to our Patient Relations Department at 440-816-8954 so we can address your concerns.
Revolution
1 month ago
1

I've been sitting in this ER for over 2 hours, passed out 3 times. No one has noticed. My husband went up to say something, all they said is they're trying their hardest. Bs, hardly anyone is here at 10 pm. Don't come here if you're near death, they will just ignore you.

Response from the owner1 month ago
Thank you for bringing this to our attention. We are committed to delivering the highest standard of care and would like to learn more about your experience. Please contact our Patient Relations Department at 440-816-8954.
Maria Tolliver
1 month ago
1

PLEASE ADD WHEELCHAIR ACCESSIBLE DOORS AND HANDICAP DOORS. What hospital doesn t have these????My grandmother could hardly get into the bathroom either because there was no button to press!

Response from the owner1 month ago
Thank you for your message. Your feedback is important to us, and we would like to learn more about your concerns. Please feel free to contact out Patient Relations Department at 440-816-8954 to discuss further. Thank you.
stringtrap -afton
1 month ago
5

Response from the owner1 month ago
We appreciate your review! Your input encourages our team to continue working toward excellence.
John S.
1 month ago
4

Could use improvement but pretty smoothly run. Much better than other hospitals at getting things processed.

Joseph M Herman
1 month ago
3

Staff is wonderful but offices keep closing and hours and auxiliary locations are cut way back so long wait times to register and have lab work done.

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