Polara Health – Windsong Center

Prescott Valley, Arizona

3345 North Windsong Drive
Prescott Valley, AZ 86314

(928) 445-5211

About Polara Health – Windsong Center

Polara Health – Windsong Center is a rehab in Prescott Valley, Arizona. As part of the largest local nonprofit behavioral health providers in Yavapai County, they strive to make care accessible, affordable and efficient. You’ll benefit from ongoing support from seasoned professionals who can resonate with your situation.

They welcome adults battling addiction, severe mental illnesses and co-occurring disorders. You’ll benefit from inclusive services with personalized treatment plans in English and Spanish. They also have flexible payment options, including private insurance, Medicaid, Medicare and sliding scale fees based on eligibility.

You’ll work together with their dedicated team to define and accomplish your recovery goals. They’re there to support you every step of the way while encouraging personal empowerment and ownership. You can access outpatient programs that offer the convenience of living at home while attending treatment. That way you can focus on recovery while maintaining other essential responsibilities.

What stands out most to me is their outpatient programs take a comprehensive, whole-person approach. With a blend of proven and holistic treatments, you’ll benefit from an individualized treatment plan that addresses your overall wellness. You can participate in individual therapy, group counseling, education, support groups, case management and more. These practices help you gain essential coping and relapse prevention skills as you progress in recovery.

Another eye-catching feature is their vocational rehabilitation services. Struggling with addiction can take a toll on several life aspects, especially employment. Their program provides support and guidance to gain vital skills to succeed in the workforce. You’ll learn about professional communication, time management, resume and cover letter writing, computer skills and interviewing skills. I think it’s great how they give you the tools to explore your passions and rebuild your life after completing treatment.

Dollar icon Payment Options

  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • military iconMilitary insurance
  • medicaid iconMedicaid
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient Rehab

Inpatient rehab is designed primarily for persons in early recovery and those who are exiting detox programs. It's ideal for clients in crisis or at an elevated risk of relapse. Inpatient treatment centers provide housing and meals, allowing clients to focus on their recovery away from distractions and addiction triggers. Clients engage in intensive psychotherapy, and many inpatient programs feature recovery-focused life skills training and/or complementary therapies like meditation, creative arts therapy, and other holistic treatments.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

aftercare iconAftercare

Rehab aftercare programs support clients' successful reintegration into their home, workplace, and community. Drug rehab aftercare presumes that recovery requires life-long support. These programs typically offer a wide variety of services customized for the clients' unique and evolving needs. Clients may receive vocational training and career counseling, housing assistance, legal aid, peer coaching, and 12 step program induction, among other services. Clients' case managers often play a lead role in rehab aftercare planning.

24-hour icon24-Hour Clinical Care

The initial phase of recovery treatment typically includes 24-hour clinical care in Arizona. This constant supervision ensures a safe detox process, which helps the individual physically stabilize from substance use. Patients will receive medications to curb withdrawal symptoms and cravings, as well as other necessary medical treatment. This period typically lasts up to a week, then the individual will receive medical clearance to begin inpatient or outpatient rehab.

medically-assisted-detox iconMedically Assisted Detox

The safest way to remove addictive substances from your body is done under the care of licensed medical professionals. Known as medically assisted detox, this level of care is typically in an inpatient setting with a team of medical experts that may include doctors, nurses, and mental health clinicians. Medications like Suboxone, methadone, or Vivitrol may be administered to help alleviate withdrawal symptoms.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

children iconChildren program

elderly iconElderly program

hearing iconHearing impaired program

hiv iconHIV/AIDS program

lgbtq iconLGBTQ program

military-hat iconMilitary program

House check icon Settings & Amenities

  • car iconPrivate transportation
  • home-setting iconResidential setting
  • private-room iconPrivate rooms
  • building1 iconDay school

Shield icon Insurance

Our Policy: Polara Health – Windsong Center works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

desert iconMotivational Interviewing

The goal of motivational interviewing in Arizona is to enhance your confidence in your ability to make changes in your life. It encourages you to commit to change and plan for the process of making those changes that will allow you to reach your goals.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

couples-therapy iconCouples Therapy

Residents of Arizona who are experiencing relationship problems may benefit from couples therapy. This form of psychotherapy helps couples express their feelings, resolve conflicts, and increase intimacy and affection.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Check icon Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 287373

Phone icon Contact

Phone icon (928) 445-5211
Building icon

3345 North Windsong Drive
Prescott Valley, AZ 86314

Call Now - Help is Available
Get Help Now - 602-428-2921
Question iconSponsored
Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Courtney Myers, MS

Reviews

1.96 (23 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (22)
Accomodations & Amenities
0
Meals & Nutrition
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Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
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Cleanliness
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Value for Cost
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Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

In this place they don't care about anyone, they only attend to patients when they feel like it. The people who need more help don't get it. I really hate the time I waste in this place, the staff is really incompetent.

Reviewed on 2/19/2019
Overall Experience
Date Submitted

Google Rating

Venetia Prezioso
1 month ago
1

Staff has no clue what s going on half the time. They don t communicate with each other or check back on you as a patient. If you can actually get to one of the doctors it s fine, but the majority do not live here and to meet with them becomes nearly impossible when dealing with the front of the facility. Would not recommend to anybody, let alone someone dealing with their mental health.

Jennifer Dyer
2 months ago
1

WORST EXPERIENCE EVER!!!If you value your loved ones' mental health, please pick a different office.My father was a patient of Dr. Frost. She is incompetent, dismissive, impatient, and over medicating patients.The 2 prescriptions she wrote for my father gave him serotonin syndrome and sent him to the ER. They never once checked in on him, and when I tried talking to the nurse at the office about how manic and delusional he was (hallucinating everything), I got the run around.The last "office" visit he had the Dr. got aggressive, and my dad got frustrated. She told him, "I don't have to deal with this," from a computer monitor while she was in her home.If I could have left a negative star rating, I would have!!!!!

Craig Pitcock
2 months ago
1

Absolutely horrible from the healing center to the Windsong office stay away at all cost if you value your well being. So many reasons to avoid polara health services from being assaulted in the healing center to being lied to by the director and the therapist.

PRIVATE
2 months ago
1

Ended up making the stupid mistake and started to see a so called doctor with the EXCUSE OF A MEDICAL OFF. Staff doesn't seem to enjoy being disturbed during their just sitting behind their desk reading a book. The N.P.needs to go back to medical school. THEY SAY ONE THING TO YOU THEN TURN AROUND AND DO SOMETHING COMPLETELY DIFFERENT. The Female Nurse Practitioner doesn't smile and act like she hates being at her job and tells you lies. THIS IS THE KIND OF PLACE THAT USES EXCUSES INSTEAD OF COMPASSION. PLEASE TRY OTHER PRIVIDORS BEFORE EVEN THINKING ABOUT THIS CRAPPY PLACE, YOU WON'T BE SORRY FOR DOING SO.THEY ARE ATERRIBLE EXCUSE OF A MEDICAL FACILITY.

Michelle Gibson
4 months ago
5

I've been in residence of Arizona for 28 years within those 28 years I have been going to palera health it has been amazing I love my social worker my psychiatrist and other groups that they have to offer I would never choose another place in order to get my mental health needs or emotional help anywhere else thank you palera health for helping me and getting me back on track with where my mind needs to be and I will continue going to you guys until I move out of Arizona

Response from the owner4 months ago
Thank you for placing your trust in us and for allowing us to be a part of your journey. Please know that our doors are always open, and we will continue to walk the path with you.
Kayla
4 months ago
1

If you had half a brain you d know not to go to this flippin place.i was stable and they ripped the mat right under my feet and im worse than ever.

Response from the owner4 months ago
We are sorry to hear about your experience. We work to provide quality services that support hope, help and healing. A member of our quality department will reach out to you.
Paige Rahe
5 months ago
1

WHEN IT COMES TO ANY GOOD LOCAL HEATH CARE THERE ZERO FKING PLACES AROUND THE TRI CITY THAT DONT JUST TRY TO DRUG ZOMBIE PPL AND MAKE AS MUCH AS MONEY AS THEY CAN WITH A ZERO FKS TO GIVE I WENT THERE AND AT ONE TIME WAS AMAZING THEN EACH NEW NAME COMES JUST A BIGGER MONEY GRUBBY SET OF PPL AND DOCTORSEVEN WHEN I WAS GOING HERE FOR SO MANY DIFFERENT SERVICES REQUIRED AND NOT I CAN TELL YOU 100% FOR SURE THERE BRAKING LAWS HERE

Response from the owner4 months ago
We are sorry to hear about your experience. We work to provide quality services that support hope, help and healing. A member of our quality department will reach out to you.
Paul Bamberg
6 months ago
5

Reluctant to try Polara Health due to the reviews, I tried another facility first. With a poor experience at that facility, I again consulted my primary care office and they said other patients had a good experience with Polara, so I booked some appointments.So far, everyone I've encountered there has been great, but especially my therapist, who is the reason I came here to do a review. Eileen, who is an intern, has been nothing short of amazing! I've seen about 8 or 10 therapists in my life, and she is on a whole different level. She is compassionate, professional, incredibly focused, intuitive, appears to be genuinely non-judgmental, and knows what to say, and when to say it. She has even given me effective advice on things to try for my chronic pain, that many primary care physicians, and pain specialists have been unable to help with. I would highly recommend her to anyone seeking a therapist.

Response from the owner5 months ago
Thank you for placing your trust in us and for allowing us to be a part of your journey. Please know that our doors are always open, and we will continue to walk the path with you.
Chris D
6 months ago
1

Your turnover rate is going our children more harm than good! My child has had 2 counselors leave without notice or goodbyes! Some children are there for abandonment issues and this is how you leave them. Shame on you!

Response from the owner5 months ago
We are sorry to hear about your experience. We work to provide quality services that support hope, help and healing. A member of our quality department will reach out to you.
Logan Chance
6 months ago
1

My kids have been going here for years. Our therapist is great but medication management and office staff is horrible. I would give 0/5 stars if possible. I have had to go into that facility in tears begging for help for someone to assist us after weeks of leaving messages, being transferred to multiple people and just being hung up on. My children have suffered because of the incompetence of this facility. To diagnose a child with something and then require the parents to call DAILY to get the prescriptions sent is vile. I asked to speak with a supervisor and I m told that we didn t call and no one documented they spoke to us. This is after I had called almost each day for a week asking for help and for my child s medication to be sent to a pharmacy that has it in stock. We were told again this week they sent our child s prescription- they HAVE NOT. If you care about your children - don t bring them here. They have too many patients, the staff does not give a damn about anyone and they will diagnose people with things and then inhibit your ability to treat it by not doing their job. I am a nurse, I have fostered children in this community for years and adopted children with high needs. I am deeply disappointed and disgusted that this is the type of resources available in our community for families like mine. Do better Polara.

Response from the owner5 months ago
We are sorry to hear about your experience. We work to provide quality services that support hope, help and healing. A member of our quality department will reach out to you.
maggie Saber
10 months ago
1

Horrible service they are so busy and no counselors or other providers can't even schedule you for an intake to get services and the help you need. The patient has to do everything themselves. They don't schedule anything or call to set up an appointment. You can't even meet face to face everything has to be on a screen very in personal. This place needs help to make things easier.

Response from the owner10 months ago
We are sorry to hear about your experience. We work to provide quality services that support hope, help and healing. A member of our quality department will reach out to you.
Sasha Olenpeva
1 year ago
5

My therapist Robert is absolutely amazing. I'm not sure why there's so many bad reviews. If you want to get better, have an understanding of your emotions, or triggers this is the place to go. My experience is Robert has been absolutely amazing. He genuinely loves his job and the people he works with he puts maximum effort. He is kind patient and understanding. I'm really glad that I took the lead and decided to get myself some help

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