Pillars – Fillmore Center

6918 Windsor Avenue
Berwyn, IL 60402

Pillars - Fillmore Center IL 60402

About Pillars – Fillmore Center

Pillars–Fillmore Center is an outpatient mental and behavioral health care facility in Berwyn, Illinois. They offer programs for adolescents and adults. Treatment includes crisis intervention, intensive outpatient programs (IOP), general outpatient programs (OP), and aftercare programming.

Pillars-Fillmore Center offers targeted treatment programs that deliver specialized care for certain demographics. They provide dedicated services for young adults, seniors, pregnant and postpartum women, bilingual clients, and persons with co-occurring addiction and mental illness.

The intensive outpatient program (IOP) ensures high-level supervision and support for clients in early recovery, those stepping down from inpatient care, and those at an elevated risk of relapse. Clients receive medical and mental health assessments and personalized care planning. They also engage in intensive, CBT-based individual, group, and family counseling and robust, age-specific life-skills training. Topics include coping, self-care, wellness, emotional regulation, disease and medication management, and relapse prevention.

The general outpatient program (OP) and aftercare services ensure a complete continuum of care aligned with clients’ evolving needs. These services may include step-down support, 12-Step program facilitation, and referrals for medical, mental health, and social service programs.

Pillars–Fillmore Center is state licensed and accredited by CARF. They are a 501(c)(3) nonprofit organization and accept private insurance, Medicaid, sliding-scale payment schedules, and self-pay. Financial aid and low-cost and no-cost services are available.

Latest Reviews

Pamela Kizior
7 months ago on Google
5
My experience has been mixed. Was this agency as adolescent from 2005 - 2009 and came back to agency in 2015. It took awhile and lot hurt from previous clinicians to find the one I currently have now. It also took awhile for him to earn my trust.August will be 3 three years with my current therapist and couldn t give him enough praise. Brendan is the therapist best I ve worked.
Response from the owner6 months ago
Pamela, thank you so much for taking the time to share your experience with Pillars Community Health. We appreciate your continued trust and support over the years. We're glad to hear that despite some initial challenges, we were able to connect you to Brendan, who has made a positive impact on your journey. It's genuinely heartening to know that he has earned your trust and that you've found his care exceptional. At PCH, we are committed to providing personalized and effective therapy services, and we're thrilled that Brendan has been able to offer you the support you need. Your feedback means a lot to us, and we're grateful for the opportunity to be a part of your healing journey. If there's anything else we can do to support you further, please don't hesitate to let us know.
mujer guerrera
7 months ago on Google
1
Response from the owner6 months ago
Mujer, we're sorry to see that you've rated your experience with us as one star. We strive to provide the best service possible to all our patients and clients, and we would greatly appreciate any feedback you could provide to help us improve. Please feel free to reach out to us directly to discuss your experience further. If there's anything specific we can assist you with, call 708-PILLARS (708-745-5277) and ask to speak with a Vice President of Behavioral Health. Your satisfaction is important to us, and we're here to address any concerns. Thank you for your time. We hope to have the opportunity to better serve you in the future.
Melinda Garcia
1 year ago on Google
1

Location

Accepted Insurance

Our Policy: Pillars – Fillmore Center works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (708) 745-5277
Building icon

6918 Windsor Avenue
Berwyn, IL 60402

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Reviews of Pillars – Fillmore Center

2.5/5 (15 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.5 (15 reviews)
Ryan Carr
6 months ago
2

The job coordinator Kenyetta actually was watching my tweets and called me on the phone about it and started yelling at me . She also incorrectly used some Mexican lady's profile in my application. Hire qualified people!!

Response from the owner5 months ago
Your health is important to us. We take your concerns seriously and would like to address them promptly. Please call 708-745-5277 and ask to speak to our AVP of Behavioral Health Access so we can review your situation and explore the best possible options moving forward. Your well-being is our priority.
Pamela Kizior
7 months ago
5

My experience has been mixed. Was this agency as adolescent from 2005 - 2009 and came back to agency in 2015. It took awhile and lot hurt from previous clinicians to find the one I currently have now. It also took awhile for him to earn my trust.August will be 3 three years with my current therapist and couldn t give him enough praise. Brendan is the therapist best I ve worked.

Response from the owner7 months ago
Pamela, thank you so much for taking the time to share your experience with Pillars Community Health. We appreciate your continued trust and support over the years. We're glad to hear that despite some initial challenges, we were able to connect you to Brendan, who has made a positive impact on your journey. It's genuinely heartening to know that he has earned your trust and that you've found his care exceptional. At PCH, we are committed to providing personalized and effective therapy services, and we're thrilled that Brendan has been able to offer you the support you need. Your feedback means a lot to us, and we're grateful for the opportunity to be a part of your healing journey. If there's anything else we can do to support you further, please don't hesitate to let us know.
mujer guerrera
7 months ago
1

Response from the owner7 months ago
Mujer, we're sorry to see that you've rated your experience with us as one star. We strive to provide the best service possible to all our patients and clients, and we would greatly appreciate any feedback you could provide to help us improve. Please feel free to reach out to us directly to discuss your experience further. If there's anything specific we can assist you with, call 708-PILLARS (708-745-5277) and ask to speak with a Vice President of Behavioral Health. Your satisfaction is important to us, and we're here to address any concerns. Thank you for your time. We hope to have the opportunity to better serve you in the future.
Melinda Garcia
1 year ago
1

Julie
2 years ago
1

I had a bad experience with two staff members. There is usually a behavioral health lady that talks to you after you complete a mental health assessment. I don t know her name but she is heavy set and has dark hair. Every time I speak to her she s very rude and unwelcoming to me. There was a time after I was suicidal where she came to speak to me and she got angry that I was not making direct eye contact with her. I had just gone through a very Traumatic experience and had social anxiety. You would think someone that works in mental health will understand that I m not in the mood to make direct eye. I was scared and ashamed to discuss my emotions. She got defensive and raised her voice saying LOOK AT ME! and I almost started crying. I am a non confrontational person. So I didn t say any anything for a long time. There were other instances where I would hear her say WHY DOESNT SHE LOOK AT ME?? However her behavior has made me wary of getting any more services from Pillars. There were times when I wanted to get more help but couldn t because i was scared to run into her. I still am a patient at this clinic and she is not the only staff member who has been rude to patients. But I really wish the board would realize that this clinic services vulnerable people. Many of us come from Poor backgrounds where no one else to go. If the staff is being hostile and unwelcoming to us, it makes us feel even more dehumanized. I would implore the staff to utilize better hospitality and common courtesy practices. Especially to people who are seeking help.

Response from the owner1 year ago
We're sorry to hear that this has been your experience. We are committed to providing high-quality, compassionate care to all our patients. We would like to follow up with you to gather more information so that we can address this immediately. Would you please send your contact information to: info@pchcares.org, and we will follow up with you.
Alma Rojas
2 years ago
1

So unprofessional,, I m still on waiting list and it s been 3months . I ve been calling and always an automated machine answers to leave message ,, don t get call backs Just a waste of 3months for my son to be on such waiting list

Response from the owner2 years ago
Hi Alma, thank you for taking the time to leave us a review. In order to respect your and your son's privacy, we would like to take this conversation offline. Someone will be contacting you shortly. Thank you.
Mariam Hussain
2 years ago
5

Response from the owner2 years ago
Hi Mariam, thank you for taking the time to leave us a review. We're glad to see you enjoyed your experience and we hope to see you again soon!
Elizabeth Herrera
4 years ago
1

My son has been on the waiting list for more then two months now and I keep calling the receptionist and everyone she has transferred me to goes directly to voicemail. Not to mention, I left voicemails and sent emails and no one has yet called me back or reached out. This is very unprofessional! I should be able to speak to someone regarding the status on the waiting list my son was put on!

Response from the owner4 years ago
Hi Elizabeth, thank you for taking the time to leave us a review. In order to protect you and your son s privacy, we will take this conversation offline. Someone will be contacting you shortly. Thank you.
La 26 En Aurora
5 years ago
1

Response from the owner5 years ago
Hi there, thank you for taking the time to leave us a review. We d like to learn more about your experience. Please call us at 708-745-5277 and ask to speak to the Vice President of your program so that we can directly address your feedback. Thank you.
Mia Bee
5 years ago
1

Therapists are phoney. Also liars.

Response from the owner5 years ago
Mia, thank you for taking the time to leave us a review. We assure you that all of our clinicians are credentialed professionals, and we take the well-being of our patients and clients very seriously. Please call us at 708-745-5277 and ask for the Vice President of your program so we can learn more about your experience and address your feedback directly. Thank you
NORMA ARELI ACEVEZ NAPOLES
5 years ago
5

Jacob Sam
6 years ago
5

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