Pathways EAP & RECOVERY+

33 Directors Row Jackson, TN 38305
Outpatient
Pathways Employee Assistance Program TN 38305

About Pathways EAP & RECOVERY+

Situated in the heart of Jackson, Tennessee is the Pathways Employee Assistant Program (EAP) and Recovery Program. While this organization serves staff members of West Tennessee Healthcare through the EAP program, they also have a substance use recovery program for residents in the region as well. There are also counseling services if you are facing a mental health challenge as well. Their recovery services are offered in an outpatient setting.

At Pathways, individuals of all backgrounds including children are served here. You won’t be denied care because of an inability to pay. They also accept Medicaid, Medicare and the Children’s Health Insurance Program (CHIP).

Offering both diagnostic and therapeutic care, the medical team here can help assess your circumstances and diagnose you with a substance use disorder or a dual diagnosis. Having this assessment will help you make the right choices on your path to recovery.

You can expect to be met with the latest evidence based therapies here at Pathways. Among these services are medication management and outpatient counseling services. You’ll work with experts who’ll help you identify and manage triggers that have impacted your health.

While Jackson is nestled along the woodlands of East Tennessee, you’re not out of the way of accessing quality healthcare services. The town itself is rather large allowing you to have access to different community resources that can help you when you need them.

These resources can include access to 12 step programs, referrals to more robust care like residential treatment and social services like health and housing support through the local government here.

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5.9 / 10

Location

Accepted Insurance

Pathways EAP & RECOVERY+ works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (731) 541-7605
Building icon

33 Directors Row
Jackson TN, 38305

Fact checked and written by:
Nadia El-Yaouti, M.Ed.
Edited by:
Courtney Myers, MS

Reviews of Pathways EAP & RECOVERY+

2.6/5 (17 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (17 reviews)
Julia Carter
2 months ago
5

Shaska Stackens
3 months ago
2

Matt Austin
11 months ago
5

Austin Holt
1 year ago
5

Very Prompt and Polite front staff. And very relaxed and comfortable intake process. Thank Ya'll for your services.

Donald Karpp
1 year ago
1

Their front desk person is never at the desk, but somewhere taking to someone about random stuff everytime I go there. The psychiatrists are incompetent. I had a zoom meeting with Steven Spring and I was in the zoom call, 30 minutes go by he is not in the meeting. I call and call 30 times until he answers the phone, then he says he forgot I had a meeting with him. Ryan Sarsfield I have been to him 15 times and he even admitted he doesn't know what he is doing with my medicine! Do NOT go to Pathways on 33 Directors Row in Jackson, TN! YOU WILL WASTE YOUR TIME!!!!!!

Response from the owner1 year ago
Sorry to hear about your experience, and we d love to make it right. Please contact us at 731.541.7605 or come by so we can better serve you.
SkullKing
1 year ago
1

Courtney Bolt
1 year ago
1

I was referred here to obtain one of my medications, and this place wasted my time and money across multiple appointments for a month before telling me they couldn t provide the medication I needed. Their staff is incompetent. They apparently do not care if they provide services, they just want to bill your insurance.I had to re-answer the same questions multiple times in multiple appointments until the fifth person I talked to finally told me that they don t even provide the medication in question at all. They billed my insurance for services that weren t provided, and ignored my repeated requests to speak to their office management regarding the charges. I d avoid this place if possible. It appears that they either don t care or don t have the competency to provide patient centered, effective, or compassionate care.

Lukas Barger
1 year ago
1

The woman who works behind the desk might be the rudest person I know. I ve tried to get in contact to find out important information and have literally received nothing. She completely ignored me when I was specifically asking for what I needed, continued to speak over me and transfer me to the phone of a Doctor who she knew was not there at the time. There are several reviews about her on this company, and Pathways chooses to ignore them, and there are several reviews on Pathways as a whole, which i encourage you NOT to ignore as i made the mistake of doing.

A S
2 years ago
1

Extremely Unprofessional. Won't go back. Very disappointed. We took the day off of work today to be there & paid for a babysitter to make this work. We showed up early. Was told they changed our appt time. Waited untill our 2nd appt time and noone ever showed up so we left.... 15 mins after our 2nd scheduled appt time they called to see where we were. Very un-organized and un-professional place.

Manella White
2 years ago
5

jaime Garland
3 years ago
3

The doctors are great but the people up front never answer there phone calls

Nicki Briley
3 years ago
1

Apparently their idea of an evaluation at jmgh is to get a patient to sign a statement saying they won't hurt themselves or anyone else so they can send them home.

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