Pasadena Villa Psychiatric Residential Treatment Centers Smoky Mountain Lodge

3889 Wonderland Lane Sevierville, TN 37862
InpatientOutpatient
Pasadena Villa - Smoky Mountain Lodge TN 37862

About Pasadena Villa Psychiatric Residential Treatment Centers Smoky Mountain Lodge

Pasadena Villa - Smoky Mountain Lodge is a residential treatment center for adults over 18. It’s located in the Smoky Mountains in Sevierville, Tennessee. The facility emphasizes treating psychiatric conditions and treats substance use as a co-occurring disorder.

The facility is accredited through the Joint Commission and is also PsychArmor Certified as a Veteran Ready Healthcare Organization. They also work with autistic adults. They’re in-network with many major health insurers.

The Lodge offers residential treatment, a partial hospitalization program (PHP), and an intensive outpatient program (IOP). The residential treatment program is an inpatient program with staff available 24/7. The staff uses the Social Integration Model of treatment. This consists of putting patients in constant real life situations so they can intervene quickly when necessary.

You’ll have an opportunity to volunteer or even have employment while getting treatment. The primary therapy is group therapy, but you’ll also have individual therapy. They offer many other different types of therapy, too, such as traditional cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), and acceptance and commitment therapy (ACT). You’ll also participate in experiential and family therapy. There’s an animal assisted therapy program as well.

There’s an emphasis on fresh, high quality, nutritious food because nutrition has a direct impact on health and wellbeing. Meals are also used as a time to build community.

The PHP is also a structured intensive treatment program, but you can live at home or in their onsite housing which is gender specific. You’ll have therapy and treatment seven days a week, but you’ll have more space to deal with personal responsibilities. After finishing the PHP, you can transition to the IOP which offers even more independence but still offers a level of support.

Former clients called the views “stunning” and mentioned that the facility was beautiful and clean and the food was amazing. Several clients cited the “amazing” staff and “wonderful” therapists.

Latest Reviews

ClassicGalactic
1 week ago on Google
5
This place is great, and really helped me out when I was going through a dark time in my life. Would absolutely recommend it to anyone who needs residential care
Response from the owner1 day ago
We are thrilled to hear that you have had a positive experience at Smoky Mountain Lodge! Thank you for sharing your experience. Each of our employees strives to provide the best care possible, and we are honored to be a part of your recovery journey. We are here for you!
Ry James
1 week ago on Google
5
This place saved my life twice. It's an amazing facility. Gorgeous, in the mountains peaceful quiet safe, excellent excellent staff, food is amazing. Even has meal replacement options of pizza or grilled sandwich if u don't like what's on the menu. They special cater to vegans as well. Groups are very informative helpful. Groups are optional too which is really nice. No pressure it's all about YOUR treatment. Therapy twice a week. I was 2 days away from killing myself before I got treatment and after only 3 weeks I felt pretty decent and was mostly ready to face the real world. I wish my insurance would've let me stay longer. Made very good bonds everyone was really nice. I recommend this place to anyone suffering with mental illness and/or substance use. Get help! It CAN get better. Much love. Thank u so much Pasadena Villa!
Response from the owner4 days ago
Hi Ryan. Thank you so much for sharing this incredible feedback about your time with us. Our team at Pasadena Villa SML aims to provide as many tools and resources as possible to everyone that participates in our program, and we are delighted to know you have so many amazing takeaways. We will always be here for you, and we are so proud of the work you have put in during your recovery journey.
Kyle M
1 month ago on Google
3
Initial first review: there was executive leadership drama when I first got there first 2 weeks. Then, nursing took a nose dive in med pass. People not getting their meds on time. Keep it about medical and efficiency. My Eating Disorder crept up as soon as I got back to TX. The diagnosis of EPS is something that I m going to address soon. As you know, I am not happy. I will also address the insomnia.I do wanna shout out Christopher Daly. Great guy miss going on the wellness walks with him and talks.
Response from the owner2 weeks ago
Hi Kyle. We are glad you had a great experience with Chris and the wellness walks. Pasadena Villa is proud to have helped so many progress in their recovery journey and we truly value all feedback. If you d like to speak with our CEO, Brenda Keller, regarding your feedback, you can contact her at 865-366-5820.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.9 / 10

Location

Accepted Insurance

Pasadena Villa Psychiatric Residential Treatment Centers Smoky Mountain Lodge works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
aftercare iconAftercare Support
Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.
24-hour icon24-Hour Clinical Care
Safe detox requires 24-hour clinical care in Tennessee. This is due to the health risks that are involved during withdrawal. As the brain reacts to the absence of the drug, severe symptoms can occur, depending on the type of drug used. For instance, alcohol and benzodiazepine withdrawal may result in seizures. Fortunately, supervised care in a clinical setting can provide the necessary treatment to avoid health risks and allow you to complete detox safely.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental Health Treatment Centers focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

A Therapeutic Group that educates residents on how to recognize ways in which their thoughts and feelings affect their behaviors. Participants also learn specific techniques and engage in role play activities to solidify their knowledge and practice of said techniques.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

A therapeutic group that addresses family relationships and promotes positive, healthy communication. Group discussions include family conflict and problem-solving, codependency, family roles, and healthy boundaries. Group members can identify and process feelings about family dysfunction and issues of grief and loss..

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Recreational therapy supports addiction recovery by giving you structured activities that promote physical and mental health. These help build a supportive network of your peers that promotes sobriety. Activities can include sports, creative arts, and outdoor adventures that help you reduce cravings, manage stress, and give you an emotional outlet.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • mountain iconMountain Views

Staff & Accreditations

Staff

Jim Patton

CEO

Maddison Park, MSW, LCSW

Director of Clinical Services

Brigette Sitarski, LPC

Director of Clinical Services

Kylie Kolassa, RN

Director of Nursing

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (866) 950-0565
Building icon

3889 Wonderland Lane
Sevierville TN, 37862

Fact checked and written by:
Susan Bertram, BA
Edited by:
Kerry Nenn, BSW

Reviews of Pasadena Villa Psychiatric Residential Treatment Centers Smoky Mountain Lodge

3.84/5 (228 reviews)
1
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
5
139
4
25
3
7
2
11
1
46

Reviews

1
Nothing like advertised

Very disappointed in this place. They do a great job selling you on it over the phone but it is nothing like the website says. Way too much free time and the family program is terrible.

Faith J.
Reviewed on 3/15/2024
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
1

I would not recommend this facility. We sent our son here after seeing what they advertised on the web-site and reading the qualifications of the physician's on staff there. Communication is horrible!! The only time they will talk with you is about payments and cost. The ... Read More

Reviewed on 9/12/2019
4.5

Read More

Reviewed on 6/17/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.9 (219 reviews)
Alex Kane
1 week ago
5

Response from the owner1 week ago
Thank you for your 5-star review!
ClassicGalactic
1 week ago
5

This place is great, and really helped me out when I was going through a dark time in my life. Would absolutely recommend it to anyone who needs residential care

Response from the owner1 week ago
We are thrilled to hear that you have had a positive experience at Smoky Mountain Lodge! Thank you for sharing your experience. Each of our employees strives to provide the best care possible, and we are honored to be a part of your recovery journey. We are here for you!
Ry James
1 week ago
5

This place saved my life twice. It's an amazing facility. Gorgeous, in the mountains peaceful quiet safe, excellent excellent staff, food is amazing. Even has meal replacement options of pizza or grilled sandwich if u don't like what's on the menu. They special cater to vegans as well. Groups are very informative helpful. Groups are optional too which is really nice. No pressure it's all about YOUR treatment. Therapy twice a week. I was 2 days away from killing myself before I got treatment and after only 3 weeks I felt pretty decent and was mostly ready to face the real world. I wish my insurance would've let me stay longer. Made very good bonds everyone was really nice. I recommend this place to anyone suffering with mental illness and/or substance use. Get help! It CAN get better. Much love. Thank u so much Pasadena Villa!

Response from the owner1 year ago
Hi Ryan. Thank you so much for sharing this incredible feedback about your time with us. Our team at Pasadena Villa SML aims to provide as many tools and resources as possible to everyone that participates in our program, and we are delighted to know you have so many amazing takeaways. We will always be here for you, and we are so proud of the work you have put in during your recovery journey.
Kyle M
1 month ago
3

Initial first review: there was executive leadership drama when I first got there first 2 weeks. Then, nursing took a nose dive in med pass. People not getting their meds on time. Keep it about medical and efficiency. My Eating Disorder crept up as soon as I got back to TX. The diagnosis of EPS is something that I m going to address soon. As you know, I am not happy. I will also address the insomnia.I do wanna shout out Christopher Daly. Great guy miss going on the wellness walks with him and talks.

Response from the owner3 weeks ago
Hi Kyle. We are glad you had a great experience with Chris and the wellness walks. Pasadena Villa is proud to have helped so many progress in their recovery journey and we truly value all feedback. If you d like to speak with our CEO, Brenda Keller, regarding your feedback, you can contact her at 865-366-5820.
Alex Silver
1 month ago
5

I immediately felt welcomed at Pasadena Villa from the time of my first phone call. My experience was phenomenal as I always felt heard and respected.

Response from the owner1 month ago
Hi Alex. We are so glad to hear that you have had a positive experience at Smoky Mountain Lodge! Thank you for sharing your feedback. Each of our employees strives to provide the best care possible, and we are honored to be a part of your recovery journey. We are here for you!
Diane Nolly
1 month ago
5

I must say this place is so amazing. I prayed for a week before calling Pasadena. I was really stressed and struggling day to day. I lost my husband 3 years ago, and been surviving with my head barely above water. I had come to a point in my life, I didn't want to leave the house. It was a struggling to be around people. The panic attacks were awful. God showed me mercy and lead me to Pasadena Villa. They took care of me and showed me amazing grace, love and care. I'm fortunate I'm on my back to life. I would pray to God to restore my joy and give me peace of mind. With his help and the guidance of Pasadena staff I'm now sleeping and my mind is clear and l have learned so much about mental health. Thank you to the staff. Especially Alexis, Jackie and Cody. I'm now entering Pasadena villa knoxville IOP. I used to be so ashamed that I struggled but have now embraced who I am and thankful. Looking forward to the next chapter in my life.Diana

Response from the owner1 month ago
Hi, Diane. Thank you for your positive review. It is great to hear that you had a great experience with our program. We are proud to be a part of your journey through this process and are here for you every step of the way!
Seth Huddleston
1 month ago
1

Psych techs TY, Kellen, Lily, Cody, David, Jordan, and Samuel are the greatest, most genuine, dedicated people in the mental health field I've ever come across and my experience here was greatly elevated specifically because their presence and kindness was so foundationally beneficial to everyone. They constantly receive the utmost praise and I'm afraid they aren't appreciated enough among higher-ups.Therapists Susan, Jessica, and Morgan are all incredible and Susan in particular is amazing at her job and my stay wouldn't have been beneficial at all if it weren't for her. Recreational therapists Matt and Haley are also incredible and their groups always nicely broke up the intense emotional work that was happening in therapy.The food is great and the scenery is amazing.All this being said, it is very unfortunate that one person is able to diminish the experience for myself and others so much that I feel the need to give a one-star review. Psych tech Shannon, throughout my two-month stay at the residential program, was consistently rude, demeaning, and ill-mannered. I heard (not exaggerating) dozens of complaints about her from clients and other staff throughout my stay. Not a single other staff member is anywhere as close as widely disapproved of, which makes her favorite excuse, "I'm just doing my job," very questionable.She has no regard for personal space, and whenever someone asks for her to possibly respect their physical boundaries, she states that she simply MUST be that close to scan the client with her device. No other psych tech ever gets that close, so I'm not sure why she says that. She also likes to fully enter clients rooms while they are sleeping and wake them up by yelling while standing at the foot of their bed. I am not exaggerating, and again, no other psych tech does this. She once woke us up an hour before breakfast began by yelling "Time for breakfast!" I'm not sure if after months of working there she doesn't know the schedule, but that was a very frustrating occurrence and when I politely asked her to not do that again she became immediately defensive and aggressively replied something along the lines of, "FINE, I guess you'll just have to wake yourself up," which was a very confusing response because that is exactly what I was requesting.She also LOVES to vape right in front of clients, which it seems to me like it would be common sense not to do that, but I suppose she thinks otherwise. Guess she's just doing her job? There are many other things I could list, but I fear the review would be taken less seriously if I were to be totally comprehensive, I've already written out so much. I know from an outside perspective someone might think "well, simply avoid her," but even that is not enough because as I attempted to do this, a story was fabricated about me threatening her physically, and anyone who knows me knows that I would never be capable of such a thing. I was constantly stressed that I would get into trouble for something I didn't do, one time all I did was simply walk past her and she immediately went to other staff and complained about me over seemingly nothing.The most unfortunate thing of all this is that anyone can see she doesn't belong in a healing environment after 15 minutes of conversation with her. She sticks out like a sore thumb as far as psych techs go, so I'm really not sure why she gets so many chances after so many complaints are filed against her. Nothing about her behavior has changed, and right before I left (mid November 2024) she made a derogatory comment about another client's weight.For me, having such a problematic staff member still not be appropriately talked to or handled is very disappointing and reflects very poorly on leadership. And for that reason, I simply cannot in good faith recommend this facility. I suggest any potential clients pretend this place does not exist and look into alternate locations.

Response from the owner3 weeks ago
Hi Seth. We truly value feedback and are glad we could discuss your concerns over the past week. We appreciate the feedback and conversation and are pleased that we could have a positive outcome. If you have any other concerns, please feel free to reach out to our CEO, Brenda Keller, at 865-366-5820.
Heidi Carter
1 month ago
5

This place has been a life changer for me I've been going to therapy since I was 8 years old I am 37 now and in 30 days the therapist the psych text and all the peers have helped me peal many layers and has actually given me a hope for my future. For the first time in my life I am actually living life to live and not just survive and is all thanks to Pasadena Villa and Jordan who has a heart of gold and such a genuine love for the clients and my therapist Deanna who is a straight shooter when it comes to it but also a shoulder to cry on when you need it the most she is so trustworthy and I am forever thankful for her and who she is and the work that she's helped me inside myself and all of the other therapists and psych techs and staff made the stay here a lot easier and this place has been a godsend

Response from the owner1 month ago
Hi Heidi. Thank you for your genuine review. Our team is thrilled to learn that you have had a transformative experience in our program and are truly grateful that you chose Pasadena Villa to be part of your journey. Keep up the great work you are doing, and know we are here for you!
Shannon Lewis
1 month ago
4

My time at Pasadena Villa has been a great experience. I am particularly thankful for Lucinda, the techs, and my time learning and growing with the other clients. I haven't felt this balanced in years. They were also open to feedback when clients had concerns. The view is amazing, and the experience was great.

Response from the owner1 month ago
Hi Shannon. Thank you for sharing your experience at Smoky Mountain Lodge. Each of our employees strives to provide the best care possible, and we are honored to be a part of your recovery journey. We are here for you!
Nina Neiswender
1 month ago
4

Great facility

Response from the owner1 month ago
Hi, Nina. Thank you for your positive review. It is great to hear that you had a great experience with our program. We are proud to be a part of your journey through this process and are here for you every step of the way!
cryo syn
1 month ago
3

Hi its vickie here's a complete honest review about my experience after being here for 3 months. I rate it 3 out of 5 stars just due to personal experience that most likely noone else will encounter. First the positives. The staff there treated me really great I got along and liked all the techs. I had Susan as a therapist who was great and always knew she was honest with me. The rec therapists were great and very friendly. Jacky was an amazing help with any issue I had with disability or anything she helped me. The food here is amazing I don't see how anyone could hate the food here it actually got me to eat three meals a day. The rooms you live in are really nice too. There were a lot of different groups you could go too. Only suggestion would be to add more groups for stuff like ocd. Php here also was amazing morgan was a great therapist and Tony was an amazing help and great person and I liked the groups and outings we did.Negatives that you probably won't deal with but this has to be an honest review of my personal experience . A fight broke out and I had to restrain a patient don't feel like the techs there at time knew how to handle that situation.The cig policy: I understand why they have the rules of no trading or giving out cigarettes but my suggestion is to have the therapists of both clients both agree that it's ok.There was only one nurse that I didn't like and thought she had an attitude at times but the rest I liked. I do feel like nursing would benefit with more help which would benefit both staff and patients. One problem that took more time then it should have is being notified when and for what I'm being billed for when it comes to meds. My advice is a patient should be able to request to sign before any med you get charged for.Overall the staff does care the facility isn't perfect but it's also not terrible like some reviews make it out to be. Overall I didn't think the facility would help me before going in but I was wrong going here honestly was an amazing experience. I met so many amazing people here and friends I made here. It would be 4 stars if the fight didnt happen which is a very rare occurrence only happened once had to keep my review honest due to that experience.Despite the things I experienced I would still come back here and it's comforting to know i could always go back.

Response from the owner1 month ago
Hi Vickie. Our team is glad to hear that you had a great experience overall. As a national clinical center of excellence, Smoky Mountain Lodge is dedicated to providing the highest caliber of clinical excellence through care and compassion. We are also pleased that your experience gave you the insight and skills you needed and that you would come back. We value all feedback and believe that direct communication is best. If you would like to discuss any of your comments further with our CEO, Brenda Keller, you can contact her at 865-366-5820.
Jackson M
2 months ago
3

Response from the owner2 months ago
Hi Jackson. Pasadena Villa is proud to have helped so many progress in their recovery journey. If you d like to speak with our CEO, Brenda Keller, regarding your review, please contact her at 865-366-5820.
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