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Northbrook Behavioral Health Hospital

425 Woodbury - Turnersville Rd Blackwood, NJ 08012
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Northbrook Behavioral Health NJ 8012

About Northbrook Behavioral Health Hospital

When you choose Northbrook Behavioral Health Hospital for treatment, you’ll get unparalleled care. The acclaimed psychologists, psychiatrists and therapists at this center have years of experience treating substance abuse and co-occurring disorders. They are known to effectively treat high-acuity cases through robust treatment plans and comprehensive discharge planning and support.

You might also enjoy the adjunctive therapies offered on an inpatient basis to those needing assistance with overcoming addiction. The adjunctive therapies at this hospital are unequal to virtually any other hospital in the state and nationally. The adjunctive therapies you can expect to enroll in include music therapy, art therapy, recreational therapy and spirituality therapy.

Specialists in their respective fields oversee these therapies, so you can count on the treatment effectively helping treat addiction the way it is supposed to. In addition, you will be given a designated social worker who will help you devise aftercare planning and assist with follow up appointments to ensure you remain substance free.

So, if you’re interested in inpatient treatment at this hospital, consider speaking with your insurer. Since the Joint Commission accredits the hospital, it accepts most major health insurance plans, so you shouldn’t have an issue getting your treatment approved. However, if you do encounter problems consider out of network benefits or payment plans with the hospital if it’s permitted.

Similar Rehab Centers

Latest Reviews

Guillermo Avellan Jr.
3 weeks ago on Google
5
Excellent Hospital to be in and much better than the Barnabas Health Behavioral Health Center in Toms River, New Jersey, I was previously hospitalized here at this Psychiatric Hospital from July/20th/2025 until August/5th/2025 because I was referred to this Psychiatric Hospital by the Psychiatric Screener Ruben at Capital Health in Trenton, New Jersey also because I was in a very bad Psychiatric Emergency because after I got released from Mercer County Jail they dropped me off out in the middle of nowhere off the streets in Trenton with NO money, NO medications, and NO cell phone because they Don’t allow cell phones at Mercer County Jail also because the New Jersey State Police was holding on to my cell phone as evidence right after the New Jersey State Police extradited me to New Jersey all the way from Texas because I had a Warrant for my Arrest in New Jersey also because I had to take care of my charges in New Jersey also because I needed NorthBrook’s help to help me and my mother both to help me with traveling back home to Texas and with getting me all of the medications that I really needed as I still live in Texas today also because Dr. Campo is a very very nice Psychiatrist also because Mr. B is a very very nice Social Worker also because the staff in the 1 North Unit were very very nice and helpful to me also because this is a very very great excellent psychiatric hospital to be in also because this psychiatric hospital helps you with finding you very good housing options and or temporarily housing options if needed also because this is seriously really one of the Best Psychiatric Hospital’s in New Jersey that I’ve ever been to but until August/5th/2025 I got discharged because this Psychiatric Hospital referred me to Jefferson Health in Turnersville, New Jersey on August/5th/2025 because I had Mersa in my left leg! Excellent Hospital Care and very very great excellent psychiatric hospital to be in!
Response from the owner2 weeks ago
Hello Guillermo,

We appreciate you for reaching out on regarding your positive experience at Northbrook Behavioral Health Hospital. Thank you for your 5-star review! Our staff always aims to provide the best possible care for our patients and it is great that you were able to experience this.

Thank you again for your kind feedback. We wish you all the best!

Sincerely,
Northbrook Quality and Patient Advocacy Department
Roger Conover
1 month ago on Google
5
My former partner has been dealing with mental health issues and alcohol addiction for a long time. When he was admitted to Northbrook about three months ago, we were concerned due to the reviews, however as we learned more about the treatment program and the process, we were able to relax. My interactions were limited to his social worker and the security team when we set up visits. His social worker, Alex, was very helpful and understanding and answered our questions. She always responded in a timely manner and made us aware of any issues/concerns. The security team was always professional and polite as they explained the rules and restrictions that were necessary for all visitors. While some of the policies and procedures seem excessive, we came to understand that they are doing everything to keep all the patients and staff safe. The patient did well in the two months he was in Northbrook and overall was quite satisfied with the treatment he received. He is now continuing his road to recovery and sobriety. His discharge paperwork was detailed and informative regarding the next steps in his treatment.
Response from the owner2 weeks ago
Hello Roger,

Thank you for reaching out on regarding your loved one's positive experience at Northbrook Behavioral Health Hospital. We appreciate your 5-star review! Our staff always aims to provide compassionate and informative care and it’s great to hear that you and your loved one were able to have that experience with our team.

Thank you again for your kind feedback. We wish you all the best!

Sincerely,
Northbrook Quality and Patient Advocacy Department
Fumie Toeda
1 month ago on Google
5
My son had to transfer to this place involuntarily yesterday. I was so anxious until my son called me from this facility last night and this morning because of reviews on the site. He had experienced two other facilities within the last two years. So far, my son is so positive about this place which is different from other facilities. I learned from reviews 1. make an appointment before visit 2.don't bring personal belongings without request from this facility or from my son. 3. don't expect to reach a nurse, social worker or doctor spontaneously. If they need to talk, they will contact me, I will see.
Response from the owner2 weeks ago
Hello Fumie,

Thank you for reaching out on your loved one's experience so far at Northbrook Behavioral Health Hospital. We appreciate your 5-star review. Our team is dedicated to delivering compassionate and quality care and it’s wonderful to hear that your loved one is experiencing this.
Thank you again for your thoughtful feedback. We wish you all the best!

Sincerely,
Northbrook Quality and Patient Advocacy Department
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.9 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient rehabs enable clients to receive a full continuum of care while continuing to live at home. They're often ideal for clients who are stepping down from inpatient care but some clients may prefer to transition into outpatient treatment immediately after completing detox. Many outpatient facilities also offer ambulatory medical detox for low-risk clients. Outpatient treatment generally includes psychotherapy and life skills training. Clients in opioid and/or alcohol recovery may also receive medication assisted treatment (MAT).

inpatient iconInpatient

Clients often enter inpatient rehab following detox, but they may also enroll during early recovery or at an increased risk of relapse. Inpatient rehabs provide housing, meals, and intensive clinical supervision, allowing clients to focus exclusively on their recovery in a highly structured and supportive environment. Clients typically receive multiple individual, group, and/or family therapy sessions weekly. Many programs also offer extensive addiction education and recovery-focused life skills training. Integrative inpatient rehabs provide holistic therapies as well.

sober-living iconSober Living Homes

A sober living home in New Jersey is for individuals who are recovering from alcohol and drug addiction issues. This type of halfway house residence is focused on helping individuals learn and apply the tools of recovery. The setting provides fellowship, support, and structure to prevent relapse. The homes are typically designed for either men or women, but some may offer space for women with their children.

24-hour icon24-Hour Clinical Care

24-hour clinical care in New Jersey provides a setting where you can withdraw from alcohol or drugs under close monitoring of experienced medical staff. These trained professionals can intervene at any time if needed. They can prescribe medications to reduce cravings and physical discomfort. Mental health professionals are also available to address any emotional and psychological challenges you experience as you begin your recovery journey.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational interviewing helps clients find their motivation to change. It can be an effective method to work with clients who are angry or hostile or feel insecure about their ability to make changes in their lives. It is often used during addiction treatment or to manage physical health conditions.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Amenities

  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Dr. Amit P. Kurani, MD

Director of Psychiatry

Dr. Raghuraj S.Tomar, MD

Director of Medical Services

Stacy Shubach, MS, BS

Director of Admissions

Jordan Keoppel, LCSW

Director of Social Services

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

425 Woodbury - Turnersville Rd
Blackwood, NJ 08012

Fact checked and written by:
Jason Collins
Edited by:
Courtney Myers, MS

Rehab in Cities Near Blackwood

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Reviews of Northbrook Behavioral Health Hospital

1.97/5 (167 reviews)
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Reviews

1

released my sister while in a fully manic state, no real plan for after she left; NO IOC program even after they were judge's orders. I do not believe they care or are even diagnosing patients correctly. They are letting patients back out into communities fully manic and ref ... Read More

Reviewed on 3/6/2023
1

They released my wife in horrible condition nobody give me a call she coming out she wandering the streets for two days before I found her in very bad mental condition

Reviewed on 7/15/2019
1

This is a horrible place. My sister was sent there for help for anxiety issues. She has severe Rheumatoid Arthritis issues. She walked into the hospital in December fine - she left a month later in a wheelchair because they never gave her any of her RA medicine. No care for ... Read More

Reviewed on 7/11/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Cost Gard Dominick N Cirotti Elliot Cirotti
2 weeks ago
5

Response from the owner
Hello,

We appreciate you taking the time to provide a review regarding your positive experience at Northbrook Behavioral Health Hospital. Our team is dedicated to delivering the highest quality care for our patients. Thank you for your 5-star review and we wish you all the best!

Sincerely,
Northbrook Quality and Patient Advocacy Department
Guillermo Avellan Jr.
3 weeks ago
5

Excellent Hospital to be in and much better than the Barnabas Health Behavioral Health Center in Toms River, New Jersey, I was previously hospitalized here at this Psychiatric Hospital from July/20th/2025 until August/5th/2025 because I was referred to this Psychiatric Hospital by the Psychiatric Screener Ruben at Capital Health in Trenton, New Jersey also because I was in a very bad Psychiatric Emergency because after I got released from Mercer County Jail they dropped me off out in the middle of nowhere off the streets in Trenton with NO money, NO medications, and NO cell phone because they Don’t allow cell phones at Mercer County Jail also because the New Jersey State Police was holding on to my cell phone as evidence right after the New Jersey State Police extradited me to New Jersey all the way from Texas because I had a Warrant for my Arrest in New Jersey also because I had to take care of my charges in New Jersey also because I needed NorthBrook’s help to help me and my mother both to help me with traveling back home to Texas and with getting me all of the medications that I really needed as I still live in Texas today also because Dr. Campo is a very very nice Psychiatrist also because Mr. B is a very very nice Social Worker also because the staff in the 1 North Unit were very very nice and helpful to me also because this is a very very great excellent psychiatric hospital to be in also because this psychiatric hospital helps you with finding you very good housing options and or temporarily housing options if needed also because this is seriously really one of the Best Psychiatric Hospital’s in New Jersey that I’ve ever been to but until August/5th/2025 I got discharged because this Psychiatric Hospital referred me to Jefferson Health in Turnersville, New Jersey on August/5th/2025 because I had Mersa in my left leg! Excellent Hospital Care and very very great excellent psychiatric hospital to be in!

Response from the owner
Hello Guillermo,

We appreciate you for reaching out on regarding your positive experience at Northbrook Behavioral Health Hospital. Thank you for your 5-star review! Our staff always aims to provide the best possible care for our patients and it is great that you were able to experience this.

Thank you again for your kind feedback. We wish you all the best!

Sincerely,
Northbrook Quality and Patient Advocacy Department
Roger Conover
1 month ago
5

My former partner has been dealing with mental health issues and alcohol addiction for a long time. When he was admitted to Northbrook about three months ago, we were concerned due to the reviews, however as we learned more about the treatment program and the process, we were able to relax. My interactions were limited to his social worker and the security team when we set up visits. His social worker, Alex, was very helpful and understanding and answered our questions. She always responded in a timely manner and made us aware of any issues/concerns. The security team was always professional and polite as they explained the rules and restrictions that were necessary for all visitors. While some of the policies and procedures seem excessive, we came to understand that they are doing everything to keep all the patients and staff safe. The patient did well in the two months he was in Northbrook and overall was quite satisfied with the treatment he received. He is now continuing his road to recovery and sobriety. His discharge paperwork was detailed and informative regarding the next steps in his treatment.

Response from the owner
Hello Roger,

Thank you for reaching out on regarding your loved one's positive experience at Northbrook Behavioral Health Hospital. We appreciate your 5-star review! Our staff always aims to provide compassionate and informative care and it’s great to hear that you and your loved one were able to have that experience with our team.

Thank you again for your kind feedback. We wish you all the best!

Sincerely,
Northbrook Quality and Patient Advocacy Department
Fumie Toeda
1 month ago
5

My son had to transfer to this place involuntarily yesterday. I was so anxious until my son called me from this facility last night and this morning because of reviews on the site. He had experienced two other facilities within the last two years. So far, my son is so positive about this place which is different from other facilities. I learned from reviews 1. make an appointment before visit 2.don't bring personal belongings without request from this facility or from my son. 3. don't expect to reach a nurse, social worker or doctor spontaneously. If they need to talk, they will contact me, I will see.

Response from the owner
Hello Fumie,

Thank you for reaching out on your loved one's experience so far at Northbrook Behavioral Health Hospital. We appreciate your 5-star review. Our team is dedicated to delivering compassionate and quality care and it’s wonderful to hear that your loved one is experiencing this.
Thank you again for your thoughtful feedback. We wish you all the best!

Sincerely,
Northbrook Quality and Patient Advocacy Department
Khristopher costa
1 month ago
3

Some staff really care, some staff really don't. That is everywhere. Food could be better. Doctors are on point.

Response from the owner
Hello Kristopher,

Thank you for your 3-star review. We appreciate any feedback from patients and their loved ones regarding their experience at our facility. If you would like to address any concerns, please reach out to our Quality and Patient Advocacy Department to address any further concerns. You can reach us by phone at 856-374-6881 or via email at concerns@northbrookbhh.com.

Sincerely,
Northbrook Quality and Patient Advocacy Department
C Palmer
1 month ago
1

At this point, I am unimpressed with Northbrook. My son was admitted last Tuesday. I had a conversation with his case worker last Thursday. Since then, I have left repeated text messages to his case worker requesting a meeting with his care team to be engaged in his care and discharge, and at that time he agreed to allow staff to speak with us. There has been no response from his caseworker. A situation occurred today where staff gave my son erroneous information which seems to have set him back. My husband has been trying to get in touch with staff since then and have left multiple messages. Once again no response. This is an untenable situation. We want our son to get the care he needs, and we have no assurance that is happening.

Response from the owner
Hello C Palmer,

Thank you for reaching out and making us aware of your experience at Northbrook BHH. We appreciate feedback from patients' loved ones as it allows us to cultivate a more positive experience for both patients and their loved ones. If you feel comfortable, please reach out to our Quality and Patient Advocacy Department to address any further concerns. You can reach us by phone at 856-374-6881 or via email at concerns@northbrookbhh.com. Thank you again your review.

Sincerely,
Northbrook Quality and Patient Advocacy Department
Jethrow Tyler
1 month ago
1

Terrible terrible terrible place. This is the worst place of al the places my daughter has attended. Sylvana, her social worker, will not respond to calls. When I finally reached her and confronted her about it, she responded she just spoke with me a few days ago. Yeah right. Try 2 weeks ago! Than she said she will only keep in touch with ONE parent. I've left her message after message with NO RESPONSE! They took her off her meds that was working and are only giving her 2 out of the 5. And they think its working. ZERO COMMUNICATION. They have not checked in with us to ask us how she's doing now compared to before. She promised me she would be in touch. LIAR!

Response from the owner

Hello Jethrow,

We appreciate you reaching out to make us aware of your experience with our hospital. We truly value all insight regarding our facility as it gives us the chance to address any concerns. If you would like, please reach out to our Quality and Patient Advocacy Department to address any further concerns. You can reach us by phone at 856-374-6881 or via email at concerns@northbrookbhh.com. Thank you again for reaching out.

Sincerely,
Northbrook Quality and Patient Advocacy Department
D L
2 months ago
1

Does this hospital not let patients contact their loved ones? I have been trying to get in touch with my son for days and I feel I am being given the run around.

Response from the owner
Hello,

Thank you for reaching out regarding your experience. We apologize that you feel you had a negative experience with our facility.  We prioritize the vital role of family and friend support in ensuring a smooth and successful transition back into the community. Achieving contact with your loved one can be done either through the nursing unit, social work team, or visitation line. Each unit is also equipped with phones, allowing our clients to stay connected with their loved ones throughout their stay. We would love to have the chance to hear further from you, as we take all feedback seriously to ensure we continue providing the highest quality of care. If you would like, please reach out to our Quality and Patient Advocacy Department to address any further concerns. You can reach us by phone at 856-374-6881 or via email at concerns@northbrookbhh.com. Thank you again for your review.

Sincerely,
Northbrook Quality and Patient Advocacy Department
Richard Hughes
3 months ago
2

It's a shame that no one has anything good to say about Northbrook. I had the pleasure of being there twice. I am in recovery and living a normal life. If anything it told me you can change your behavior, make better decisions, and live a better life. The staff is great but the patients take it out on them. When it's the team of phycologist, Case manager, Nurse practitioners, and Social workers who plan the diet and prescriptions for each individual and not use a cookie cutter based theory and just label people into categories. Please take a little more time before you over medicate people at first site. It's not a good theory or practice and you don't have to be a Doctor to see it. Everyone is different just listen and pay attention.

Response from the owner
Hello Richard,
Thank you for reaching out regarding your experience at Northbrook. We appreciate your kind words related to our care. We do apologize that you feel that you had any negative experiences at our facility. We would love to have the chance to hear from you, as we take all feedback seriously to ensure we continue providing the highest quality of care. If you woud like, please reach out to our Quality and Patient Advocacy Department to address any further concerns. You can reach us by phone at 856-374-6881 or via email at concerns@northbrookbhh.com.
Sincerely,
Northbrook Quality and Patient Advocacy Department
Debbie Andrews
3 months ago
1

This "place" should be shut down its the worse place to ever be. My 30 year old child was involuntary placed there for a mental breakdown. They treated me like I was the enemy....they treat everyone like that. I did meet one nurse who was very sweet...but the rest of the place forget it. My child would not come to visit times for obvious reasons! she was psychotic....hello they act like she should be making sound decisions. So I begged everyday to just see her for 5 minutes I did not trust the place. Answer NO and they dont care I was breaking down not being able to just see my child and make sure she safe and being loved...WELL SHE WASNT I got a call from someone she going to the hospital! She was in kidney failure from no eating or drinking for how long idk . Her creatinine level was 6 should be 1 the Er doc said she need dialysis her urine was dark brown like coffee. It was the most awful time ever and I had to fight fight fight to not get her sent back there. Now its been months and she is no better but refuses help because they literally almost killed her . And now because of the experience they are because she will never trust mental health care again and is slowly dying and wasting away

Response from the owner
Hello Debbie,
Thank you for reaching out regarding your loved one's experience with us. We do apologize that you feel that you had a negative experience at our facility. We would like to discuss your concerns further, if you feel comfortable. We take all feedback seriously to ensure that we provide the best possible care for our patients and their loved ones. Please feel free reach out to our Quality and Patient Advocacy Department to address any further concerns by phone at 856-374-6881 or via email at concerns@northbrookbhh.com.
Sincerely,
Northbrook Quality and Patient Advocacy Department
Faumir Cabrera
4 months ago
1

It’s so sad that we try to make appointments week before, they ignored the calls, they don’t get back to you on time for scheduling, when you arrived there after 4 hours drive, risking in traffic: You can’t see the patient, and they make you wait an hour for receiving, including that the ride back home would be 4 more hours on the road, (raining- and over a Tesla) (“charging stations aren’t on the way”). They aren’t helpful. Paintents use the phone 24/7 you can’t communicate with your love ones because they are on the phone, as they act rude hanging up the phone on us. I know that patients have 30 min to a call, and she says: My loved one’s nurse: with a bad attitude, you can’t control the patients time on the phone. Really? I explained that I couldn’t talk to the patient since Sunday Jun 22, 2025. Couldn’t make the appointment, called they didn’t fix it, just gave me a chat box that never reply to me under the gap time they said they will. Honestly it’s a shame. I could give it a zero too.

Response from the owner
Hello Faumir,
Thank you for taking the time to share your experience with us. At Northbrook, we take all concerns from a client and their loved ones very seriously and we appreciate receiving feedback related to our facility. We aim to provide helpful and responsive care to individuals throughout their loved one's stay. We deeply apologize that you feel you did not experience this at our facility.
If you feel comfortable, you can reach out and contact our Quality and Patient Advocacy Department to address any further concerns. You can reach us by phone at 856-374-6881 or via email at concerns@northbrookbhh.com.
We appreciate your feedback and the opportunity to address your concerns.
Sincerely,
Northbrook Quality and Patient Advocacy Department
carmel obrien
4 months ago
1

This is the one of the worse hospitals for help. They don’t have certain medications. Other than my doctor… the other doctors couldn’t care less. Please do not send your loved ones there

Response from the owner
Hello Carmel,
Thank you for taking the time to share your experience with us. At Northbrook, we take all concerns from our clients very seriously as we aim to provide compassionate, and individualized based care throughout their stay. We apologize that you feel you did not experience this at Northbrook Behavioral Health Hospital.
If you would like, you are more than welcome to reach out and contact our Quality and Patient Advocacy Department to address any further concerns. You can reach us by phone at 856-374-6881 or via email at concerns@northbrookbhh.com.
We appreciate your feedback and the opportunity to address your concerns.
Sincerely,
Northbrook Quality and Patient Advocacy Department
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