New Start Clinics – Richland

925 Stevens Dr Richland, WA 99352
InpatientOutpatient
New Start Clinics - Richland WA 99352

About New Start Clinics – Richland

Medication-Assisted Treatment involves the use of medications, in combination with counseling and behavioral therapies, to provide a “whole-patient” approach to the treatment of substance use disorders. When used with a strict follow-up program, studies have shown this model of care carries a success rate of over 40% compared to the national rate of 2%. This is a unique program designed for individual patients.

Latest Reviews

Kaila Boone
7 months ago on Google
5
So thankful for you guys and the care you offer. God knows this journey is far from easy, but it's worth it. And you guys make it as easy as possible.
Ashley Garcia
2 years ago on Google
5
Best place around. Can t thank them enough. They literally saved my life!!!
Jennifer hendricks
3 years ago on Google
5
Switched here from ideal options 2 weeks ago. They treat you like a person, an you don t have to wait 2 hours when you have a apt. An you see a real person, not a different person on screen every apt.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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10 / 10

Location

Accepted Insurance

New Start Clinics – Richland works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff

Eric Haeger

Medical Director

Hugh Thomas, MSN

Director

Contact Information

Phone icon (509) 316-2438
Building icon

925 Stevens Dr
Richland, WA 99352

Reviews of New Start Clinics – Richland

5/5 (30 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Kaila Boone
7 months ago
5

So thankful for you guys and the care you offer. God knows this journey is far from easy, but it's worth it. And you guys make it as easy as possible.

Laura Cobine
9 months ago
5

Ashley Garcia
2 years ago
5

Best place around. Can t thank them enough. They literally saved my life!!!

Jennifer hendricks
3 years ago
5

Switched here from ideal options 2 weeks ago. They treat you like a person, an you don t have to wait 2 hours when you have a apt. An you see a real person, not a different person on screen every apt.

Joshua Goodman
3 years ago
5

Some of the best doctors and people you could ask for.One of the best things about New Start is you get to know your doctors and they get to know you. And they care about you and what's going on in your life. Unlike that other big clinic in town. If your trying to choose between New Start clinic and Ideal Options. It's hands down New Start! You won't regret it!

Anthony Akers (It's not you, it's me)
3 years ago
5

I've been to a handful of Suboxone clinics and the staff at New Start are far above and beyond then the others. They aren't judgmental and genuinely care about their patients. When it was time for our baby to come, all of the staff pitched in on gifts for the baby. On top of treatment, they referred my fiance and I to a community care provider that has helped with buying maternity clothes, helped me pay my reissue fee for my driver's license and are willing to help pay our deposit when we find a place to move into. They have helped so much with our recovery, I honestly don't think I could have done it without them. Thank you New Start, you have helped given a new start to my families life!

Pam Patterson
3 years ago
5

Love these guys! The staff and the Doctors are the best. Very friendly and you can talk to them about anything. They don t judge me at all for whatever is going on. They give me great advice and I really appreciate that. Wouldn t want to go anywhere else for what I need.

Brittany Louthan
3 years ago
5

They are very excellent and very sportive and we get our meds their. They are a wonderful program Me and my husband recommend this program for anyone that is needing the help. They are awesome and very nice and respectful.

Steven Brown
3 years ago
5

Devin Miles
3 years ago
5

Katie Williamson
3 years ago
5

I absolutely love this drs office. The ladies at the front desk and the pharmacy are so amazing. My dr is the coolest and I can tell him anything. I love that I can get my rx filled and ready for me there after my app with them. I have never been to a better clinic and I hope to stay with them for a long time. 10 stars.

Derek Schultz
3 years ago
5

Today I met with Liz over telemed and she was amazing. I've been going to New Start for a few years and this is the first time I met her but she was so awesome I had to leave a review. I went to ideal options in the past but the whole team at New Start blows them out of the water. I also have to give a shout out to Hugh, Lori, and Brooke who have also been amazing the whole time I've been there. I should have done a review prior to now but better late than never lol thank you guys so much for being so good at what you do it is appreciated.

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