New Life of Community Health Services

3103 Hulmeville Road
Suite 102
Bensalem, PA 19020

About New Life of Community Health Services

New Life of Community Health Services, located in Bensalem, Pennsylvania is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at New Life of Community Health Services include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

Latest Reviews

Rebecca McCarthy
1 year ago on Google
1
Don t waste your time, gas, or energy coming here. The office staff acts like they have somewhere better to be. The office looks run down and needs repair. I was assigned a therapist named Khastuna. When she called me to do the take questions, I thought we were good to go. Our first session the following week, she began by saying if you continue to come here .. then continued and asked all the same questions she asked me on the phone the previous week, wasting half our session time. Oh, plus she didn t come out to retrieve me from the sitting area till 1115 (our appt is 11). We end the session and make the appointment for the following week, over the phone, same day and time. I received the phone call the following week at again about 1115am. During this session, I was interrupted frequently by a lawn lower going by her window. She also asked me a question, in which I answer, and then she asked me the same question again, that happened 3x during the call with different questions about what we were talking about. When ending the call, she called me Amanda. (Not my name) we scheduled the next session for the following week, same day and time. So, now, I sat and waited for my phone call for our 11am session.. at 1126am I called the office, and was told she would call me back in 5 mins, at 1140am my husband called me and said he received a missed call from my therapist.. I asked what time what was. He stated it was 1115am. So that was prior to me calling the office looking for her.. so I waited. A call came through from the office number at 1158am, just as our session would have ended. This therapist left me a voicemail saying that she had called me .. no explaining what happened or taking responsibility for what she did. How do you call the emergency contact and not the patient ? I called the office during our scheduled time and you didn t call back until the session was over? I didn t answer her. She left me a voicemail saying if I want to continue therapy to call her. Sounds like this was all deliberate honestly. I just called the office and cancelled my appointment with the doctor and will be seeking someone more professional and concerned with my well-being. She made this out to sound like it s my fault and that s gaslighting my friends. For someone who really needs help, this is very discouraging. Oh and also for the record, the Office open till 6 but the receptionist leaves before 4pm,
Orlo Ferris
1 year ago on Google
1
Lol I was just reading the reviews, and I couldn't believe they were that bad. I just called to try and schedule a appointment for the 1st time. Lol you guys weren't exaggeration, the Russian lady on the phone was VERY rude, when I asked for a appointment. She must've not understood me, and hung up on me. I call back, and I'm sent straight to voice email. I feel so violated. Crazy
Mike
2 years ago on Google
1
Don't waste your time going there. Waited 2 months for an appointment. They called to confirm apt. Got therethen they tell me I don't have appointment. Were very rude. Go anywhere else but here

Location

Accepted Insurance

New Life of Community Health Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (215) 638-8600
Building icon

3103 Hulmeville Road
Suite 102
Bensalem, PA 19020

Reviews of New Life of Community Health Services

3/5 (21 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
9
4
1
3
1
2
1
1
9

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Rebecca McCarthy
1 year ago
1

Don t waste your time, gas, or energy coming here. The office staff acts like they have somewhere better to be. The office looks run down and needs repair. I was assigned a therapist named Khastuna. When she called me to do the take questions, I thought we were good to go. Our first session the following week, she began by saying if you continue to come here .. then continued and asked all the same questions she asked me on the phone the previous week, wasting half our session time. Oh, plus she didn t come out to retrieve me from the sitting area till 1115 (our appt is 11). We end the session and make the appointment for the following week, over the phone, same day and time. I received the phone call the following week at again about 1115am. During this session, I was interrupted frequently by a lawn lower going by her window. She also asked me a question, in which I answer, and then she asked me the same question again, that happened 3x during the call with different questions about what we were talking about. When ending the call, she called me Amanda. (Not my name) we scheduled the next session for the following week, same day and time. So, now, I sat and waited for my phone call for our 11am session.. at 1126am I called the office, and was told she would call me back in 5 mins, at 1140am my husband called me and said he received a missed call from my therapist.. I asked what time what was. He stated it was 1115am. So that was prior to me calling the office looking for her.. so I waited. A call came through from the office number at 1158am, just as our session would have ended. This therapist left me a voicemail saying that she had called me .. no explaining what happened or taking responsibility for what she did. How do you call the emergency contact and not the patient ? I called the office during our scheduled time and you didn t call back until the session was over? I didn t answer her. She left me a voicemail saying if I want to continue therapy to call her. Sounds like this was all deliberate honestly. I just called the office and cancelled my appointment with the doctor and will be seeking someone more professional and concerned with my well-being. She made this out to sound like it s my fault and that s gaslighting my friends. For someone who really needs help, this is very discouraging. Oh and also for the record, the Office open till 6 but the receptionist leaves before 4pm,

Orlo Ferris
1 year ago
1

Lol I was just reading the reviews, and I couldn't believe they were that bad. I just called to try and schedule a appointment for the 1st time. Lol you guys weren't exaggeration, the Russian lady on the phone was VERY rude, when I asked for a appointment. She must've not understood me, and hung up on me. I call back, and I'm sent straight to voice email. I feel so violated. Crazy

Mike
2 years ago
1

Don't waste your time going there. Waited 2 months for an appointment. They called to confirm apt. Got therethen they tell me I don't have appointment. Were very rude. Go anywhere else but here

Dee Douglas
2 years ago
2

They Need to start meeting with patients again. Body action's along with other things would help them know how their patients are Really doing. Phone appointment off and on. Not open to personal appointment's yet. Not good, Right now.

Tjm Mcgonagle
2 years ago
1

Very bad experience even to call the Bensalem location. Does not speak English and rude. Said they do not accept Blue Cross Insurance when their website says they do.

Allison S
3 years ago
5

Randall Pfleegor (Dirty White Boy)
3 years ago
4

Stephanie Buynovsky
3 years ago
3

Jude Gerstlauer
3 years ago
5

They know me

Josh
4 years ago
5

Two of the best therapists I've ever had (Lisa and Khatuna) work here. Dr. Jacobs is helpful with the medication and is open to making adjustments as needed with my antidepressants. Don't listen to the negative reviews try the facility out for yourself before assuming the worst.

tessa lobos
4 years ago
5

W/o using names...i was seeing councilor A for quite some time and made wonderful progress from the darkness I was in,I couldn't be more grateful along with Dr.jacobs kindness and understanding.Of course mistakes happen w appointments w time,the day,cancellations,emergencies etc...But the last incident was the last time with councilor A.I'M ONLY am available on WEDNESDAYS. As usual I walked in for my 10am appointment on a Wednesday and was greeted by councilor A (with quite a few ppl in the waiting room) with a loud,aggressive tone that I, who only is available on WEDNESDAYS for the past more than 3yrs lets say,and I quote from councilor A with her finger waving,"OH NO,YOU MISSED YOUR APPOINTMENT YESTERDAY,I DON'T HAVE TIME FOR YOU." Granted the computer was inoperable to make my next appointment so I was called,told the date and time wich was on a Wednesday.Like I said mistakes happen and I'm sure she thought she was making the appointment for a Wednesday but had placed it for tues.I had grown fond of councillor A BUT her attitude on how she handled the situation was embarrassing for me in the waiting area and didn't look good for her and her professionalism.Now I'm seeing councillor B. I'm happy so far with how are sessions have been going.I wish councillors A all the best,but maybe it's time for A to cut back a little.

Jessica Nusslein
4 years ago
1

Horrible... Psychiatrist really wanted to be argumentitive with me because I did not agree with his diagnosis. He is rude and feels he can label you after five minutes. Left and will not be going back. Seems like he is used to treating individuals with addiction issues, because he limits what he prescribes. Waste of my time and co-pay.

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for New Life of Community Health Services

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Get Help Today Phone icon 800-823-7153
Question iconWho Answers?