New Beginnings Behavioral Health

New Beginnings would not have information pertaining to outstanding debts thats have been turned over to collections. If your file /account has been turned over to collections you would have to follow-up directly with the collections company, as indicated in any correspondence you would have received.

Vincent thank you for taking the time to share your concerns. I am deeply sorry to hear about your experience during your, and this feedback has been taken very seriously. Firstly, I would like to address the issue of the facility's condition and security. We are committed to providing a safe and secure environment for all our residents and visitors. When anyone enters our facility, they are required to sign-in, as they would at any medical facility. This sheet is left in an accessible area, as family members and visitors with different physical abilities are entitled convenient access. Additionally, all computing systems used for protected health information are nowhere located where any visitor would have sight or access. We pride ourselves in the safety and security of this program and we will continue to review our security protocols to ensure the highest standards are met. The availability of medical staff is also a priority for us, that is why we have our doctor onsite weekly to meet the needs of our clients. Many individuals are unfamiliar with the staffing requirements of an adolescent RTC as compared to an inpatient hospital or an adult substance abuse program. If a resident requires 24-hour nursing and round the clock medical care, they are not appropriate for the residential level of care and should remain at an in-patient hospital, psychiatric unit. As a residential treatment center, we have a qualified team of healthcare and mental health professionals who meet with our clients daily and weekly-this is the standard of care for an RTC. Weekly, we review our staffing schedules to ensure that a care is always available when needed. Vincent, we understand your concerns about online therapy, however it is impossible for one to conceptualize its effectiveness or impact when one has never engaged in treatment services from New Beginnings. While we are constantly evaluating our therapeutic approaches to ensure the best practice for our residents, online therapy is only one facet of treatment provided. New Beginnings provides group therapy 2-4 times per day, and weekly psychiatry, and psychosocial rehabilitation 2-4 times per day by our in-person team of therapists, psychiatrists, interns, and mental health paraprofessionals. I am particularly concerned about your claim of assault against your child involving a staff. Such behavior is unacceptable and goes against our core values. We can use this opportunity to point out and remind that within our treatment program staff have a responsibility to all children to ensure the safety of the milieu. This is particularly important when considering the histories of behavioral dysregulation and mental health instability in the residents in the program. Staff are required to act when there is an identified threat to safety, regardless of how big or small the threat is perceived. Safety is paramount. With this said, we ve conducted a thorough investigation and would love to share the results with you. Communication is key in any organization, and I regret that you had difficulties in this area. I will personally work with our director to improve our communication practices and ensure that our team is responsive and supportive to all families. Your report to the health department and the House of Representatives underscores the seriousness of your concerns, and we welcome any external review that can help us improve our services. Organizational transparency is an underpinning of transformation. I would appreciate the opportunity to discuss your experience further and address your concerns directly. Please feel free to contact me at 801-282-6953. Our goal is to provide a safe, supportive, and therapeutic environment, and your feedback is invaluable in helping us achieve this. Thank you again for bringing these issues to our attention. We are committed to making the necessary improvements to better serve our residents and their families.