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Monarch Behavioral Health Outpatient Office – Raleigh

319 Chapanoke Rd, Suite 119 Raleigh, NC 27603
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The facilities at Monarch on Navaho in Raleigh, NC 1

About Monarch Behavioral Health Outpatient Office – Raleigh

Monarch on Navaho–Raleigh, located in Raleigh, North Carolina, offers outpatient behavioral health treatment. If appropriate, they can also provide a referral to an alcohol and drug rehab program. They accept walk-ins from new clients and offer employment support and case management services.

Monarch Behavioral Health Outpatient Office – Raleigh in Raleigh, North Carolina, offers several levels of behavioral health services tailored to meet your needs. They are a statewide provider for people with mental illness, substance use disorders, and intellectual and developmental disabilities. They were established in 1958 as a trauma informed company using innovative strategies to help people in North Carolina. They are accredited by The Joint Commission to provide outpatient, telehealth and crisis services, among others.

Outpatient programs provide you with an experienced team of mental health professionals who help you take the first step in substance abuse and mental health treatment. This begins with an initial assessment that helps form your outpatient program. After your initial evaluation, you leave with an appointment for your next service or a referral to a proper level of care in the community. Their telehealth services also connect you with a therapist or mental health provider that can be accessed from the comfort of your home. They also offer open access, which is a service that includes walk in or call in care for virtual options.

They operate under the premise that relationships are a priority and understand that the best service is provided when you have a positive relationship with the facility you work with and your therapist. This extends also to your family involvement. Mental health challenges and substance use disorders can cause disruptions within the family unit. Addressing those relationships can also help support your long-term sobriety and treatment of co-occurring mental health conditions.

They are a nonprofit organization that accepts donations that help to provide funding and care for people in the community. They partner with major insurance providers in North Carolina along with Medicaid and Medicare. They will help verify your insurance coverage before beginning treatment.

Similar Rehab Centers

Latest Reviews

Nadia Stephan
1 month ago on Google
5
We're new to Monarch. It's a BIG system which always carries + & -! Fortunately, we followed my son's neuropsychiatry provider Cameron Reave's so immediately we were at least positive that he'd be in the best care on that front, the most important one! And for any of you that have neurodivergent children or adults, you will not find someone better and more complete as well as patient than him. He's been with my sons since he was five and he's now 10 and a half. We would see nobody else. The system at Monarch was pretty impressive. They are very good about ensuring you are prepared for your appointment. All of the intake information is done in a orderly and efficient manner. Everyone on the staff was extremely kind and friendly. As well as knowledgeable And Timely. For a large system I was actually impressed at how personal they do treat each patient. In the time they take. At every level. It's great to have a portal to sign into and access information as needed. They make sure that equipped with your prescriptions and your next appointment is already scheduled Etc and all of your information is correct, transferred over & housed in one place. The added reminders are extremely helpful & appreciated as well. I'm very happy with our experience and staying with a provider we trust. If they got him they have to have other amazing providers as well. I give them five stars and I would recommend them thus far. And I'm kind of a hard critic when it comes to my son!
Response from the owner3 weeks ago
Wow, Nadia — thank you for such a thoughtful and detailed review! 🌟 We’re so glad you and your son feel cared for by Cameron and the Monarch team. Hearing about your positive experience with both the provider and the process truly warms our hearts. If you’d ever like to share more of your family’s journey with us, please reach out at PR@MonarchNC.org — your story could help inspire hope for so many others!
Veronica Exum
1 month ago on Google
5
The staff was very friendly and proficient.
Response from the owner3 weeks ago
Hi, Veronica. Thank you for leaving a review! We appreciate that you took the time to do so and we hope you will refer your family and friends to use Monarch's services in the future.
Melody Clore
1 month ago on Google
5
Since my last review ive began trauma therapy via monarch, and I couldnt be happier. I feel engaged, connected and like she wants to help me. We've just begun, but I am still one of Dr. Latz' patients for psych. Love monarch, they let me know im never alone.
Response from the owner3 weeks ago
Hello, Melody! Thank you for the five-star review about our services and the feedback about the care that you receive through our Monarch Behavioral Health Outpatient Office - Raleigh. We were pleased to see this! We will make sure to pass along your review to our staff, including Dr. Latz. They are at the heart of the compassionate care we provide.

We'd love the opportunity to speak with you further if you'd be willing to share more about your success. If so, please reach out to us at PR@MonarchNC.org.

Have a wonderful day!
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Rehab Score

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7.3 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Clients receiving treatment at an inpatient rehab facility are typically in early recovery or are at heightened risk of relapse. Clients in inpatient care remain at the facility for the duration of their program, enabling them to focus solely on their recovery. Inpatient treatment typically involves extensive psychotherapy, often including group and family counseling as well as one-on-one sessions. Recovery-focused life skills education is another common service. Many rehabs also offer evidence-based holistic therapies.

intensive-outpatient iconIntensive Outpatient

Intensive outpatient programs (IOP) evolve with clients' changing needs and are often well-suited for clients exiting inpatient rehab and those at an increased relapse risk. These programs typically involve between nine and 20 hours of treatment weekly, with the intensity and frequency of care decreasing as clients stabilize. Most intensive outpatient rehabs integrate a variety of treatment modalities to maintain a high level of individualized care. Services generally include counseling, recovery education, and medication assisted treatment (MAT).

12-step icon12-Step

12 step programs are based on a model of life-long recovery and are rooted in peer support and spiritual development. Regular attendance at 12 step meetings is the cornerstone of treatment, as is the selection of a peer sponsor to guide participants through the steps of recovery. These steps are based on non-denominational spiritual principles and are designed to foster self-awareness, forgiveness, acceptance, and accountability. Specialized programs are widely available, including programs for teens, seniors, and families.

sober-living iconSober Living Homes

A sober living home in North Carolina offers structure and support to help individuals maintain sobriety. The home is free from substances and offers 12-step programs, individual responsibilities, and mutual support with others in recovery. This setting can provide a lifeline as individuals strengthen recovery skills and prepare to reenter mainstream society. Most residents remain in a men's or women's sober living home for six months or more.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one’s body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.

Men and women enjoy a supportive environment within group therapy sessions for drug and alcohol addiction treatment. You can share your experiences and build connections with your peers while receiving encouragement from individuals who have faced similar challenges.

You usually develop a strong bond with your therapist during individual therapy sessions. This helps you explore the underlying causes of your substance use in a safe and nonjudgmental environment. Therapists help you develop effective coping strategies you can use in the community and improve your self awareness so you understand your addiction triggers.

If you're struggling with insecurity about your ability to make changes in your life, motivational interviewing in North Carolina could be a good solution. This type of therapy offers support and empowerment to help you explore your options and decide how to move forward with positive changes.

Trauma therapy helps you reclaim your life after experiencing or witnessing a traumatic event. Therapists help to process these memories, which promotes emotional healing and reduces anxiety in social situations. This improves your overall well being and increases your self confidence.

During couples therapy in North Carolina, a psychologist helps you and your partner resolve problems that are occurring in your relationship. This licensed therapist uses talk therapy to help you both work through challenges together. The process involves learning new skills to better handle conflict and life issues.

Family therapy sessions address the emotional toll that addiction has had on the family unit and individual members. Therapists work with families to develop better coping strategies, which in turn create a stable environment for their loved one's recovery process.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Peggy Terhune, Ph.D., MBA, OTR/L

President & Chief Executive Officer

Terri Bernhardt, SHRM

Executive Vice President & Chief Administrative Officer

Tammy Geis, CPA

Executive Vice President & Chief Financial Officer

Melissa Hall, DBA, MBA

Chief Operating Officer

Lyndril Leonard, M.A., LCMHC

Executive Vice President

Blake Martin, MHA

Chief Strategy Officer

Christy Shaver, MHA

Chief Operating Officer

John Latz, PhD

Medical Director

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

319 Chapanoke Rd
Suite 119
Raleigh, NC 27603

Rehab in Cities Near Raleigh

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Reviews of Monarch Behavioral Health Outpatient Office – Raleigh

4.3/5 (292 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

4.3 (292 reviews)
Nadia Stephan
1 month ago
5

We're new to Monarch. It's a BIG system which always carries + & -! Fortunately, we followed my son's neuropsychiatry provider Cameron Reave's so immediately we were at least positive that he'd be in the best care on that front, the most important one! And for any of you that have neurodivergent children or adults, you will not find someone better and more complete as well as patient than him. He's been with my sons since he was five and he's now 10 and a half. We would see nobody else. The system at Monarch was pretty impressive. They are very good about ensuring you are prepared for your appointment. All of the intake information is done in a orderly and efficient manner. Everyone on the staff was extremely kind and friendly. As well as knowledgeable And Timely. For a large system I was actually impressed at how personal they do treat each patient. In the time they take. At every level. It's great to have a portal to sign into and access information as needed. They make sure that equipped with your prescriptions and your next appointment is already scheduled Etc and all of your information is correct, transferred over & housed in one place. The added reminders are extremely helpful & appreciated as well. I'm very happy with our experience and staying with a provider we trust. If they got him they have to have other amazing providers as well. I give them five stars and I would recommend them thus far. And I'm kind of a hard critic when it comes to my son!

Response from the owner
Wow, Nadia — thank you for such a thoughtful and detailed review! 🌟 We’re so glad you and your son feel cared for by Cameron and the Monarch team. Hearing about your positive experience with both the provider and the process truly warms our hearts. If you’d ever like to share more of your family’s journey with us, please reach out at PR@MonarchNC.org — your story could help inspire hope for so many others!
Veronica Exum
1 month ago
5

The staff was very friendly and proficient.

Response from the owner
Hi, Veronica. Thank you for leaving a review! We appreciate that you took the time to do so and we hope you will refer your family and friends to use Monarch's services in the future.
Melody Clore
1 month ago
5

Since my last review ive began trauma therapy via monarch, and I couldnt be happier. I feel engaged, connected and like she wants to help me. We've just begun, but I am still one of Dr. Latz' patients for psych. Love monarch, they let me know im never alone.

Response from the owner
Hello, Melody! Thank you for the five-star review about our services and the feedback about the care that you receive through our Monarch Behavioral Health Outpatient Office - Raleigh. We were pleased to see this! We will make sure to pass along your review to our staff, including Dr. Latz. They are at the heart of the compassionate care we provide.

We'd love the opportunity to speak with you further if you'd be willing to share more about your success. If so, please reach out to us at PR@MonarchNC.org.

Have a wonderful day!
Gary W
1 month ago
1

Response from the owner
Hi, Gary. Thank you for leaving us a review. We’re sorry and we’d appreciate the opportunity to correct the issue you reported. Please email complaints@monarchnc.org or call (800) 342-1598 to share your feedback.
Eric Voight
1 month ago
5

Monarch is a great mental health organization. I have experienced several mental health practitioners and services and Monarch is great… much better than most. The Director Dr. Smith is amazing as a practitioner and as a director and sets a great example for her staff to follow. From the top down, and everyone in between, Monarch has exceeded my expectations and helped me immensely.

Response from the owner
Thank you for sharing your thoughtful feedback. We’re grateful you’ve had a positive experience with our team and that Dr. Smith’s leadership has made a difference in your care. It’s encouraging to hear that our services have met your expectations and we’ll be sure to share your kind words with the staff. We'd love to hear more details about your experience with us. If you're open to sharing, please reach out to PR@MonarchNC.org - we'd love to hear from you!
AL Diior
1 month ago
5

Great atmosphere

Response from the owner
Hi, Al. Thanks for the review! Your feedback means a lot to us.
Picasso “Picasso”
1 month ago
5

Monarch was great service I advise fir anyone that's looking for mental health services this the one great people

Response from the owner
Hi, Picasso. Thank you for leaving a review! We appreciate that you took the time to do so and we hope you will refer your family and friends to use Monarch's services in the future.
Sue Siingh
1 month ago
1

Keep up the good work, I had given 4 stars in past and now I am changing the review...the front desk receptionists are kind, informed and great. Here is the reason for 1 star now... "This is second time your counselor gave me appointment and stood me up. I am a busy professional and this is very unethical and disheartening behavior. If she is not going to see me, why she keeps taking my appointments and I cancel my whole life and actually need the much needed grief counseling and, she has made a joke of the whole system. I am even scared of any retribution, if I tell her name...but if you check your system, you can see who that is. I am taking my business somewhere else. I can not believe licenced professionals will do so to other adult, professional and needing therapy patients. Heights of unprofessional and heartless conduct. Thanks. " That's what I have written to company and now it's at the review board. Think twice before you are also treated with same callousness, or maybe you are lucky like I was first time and had actually given 4 stars to this business. Take care and remember Mental Health is health. Thanks.

Response from the owner
Hi, Sue. We appreciate the review! Your feedback means a lot to us and we’ll be sure to share it with the corresponding team.
Delphyne Freeman
1 month ago
5

Very informative and professional. Helps out a lot with issues.

Response from the owner
Hi, Delphyne. We value your feedback and appreciate your taking the time to let us know about your experience. If you're willing to share more about your experience, please reach out to PR@MonarchNC.org.
Tammy
1 month ago
5

The staff was pleasant which made the initial visit easy.

Response from the owner
Hi, Tammy. Thank you for taking the time to share your thoughts. Five stars means a lot to us!
jah
2 months ago
5

Quick and simple

Response from the owner
Hi, Jah. Thank you for taking the time to share your thoughts. Five stars means a lot to us!
Ebony D.
2 months ago
5

It felt good to open up and be honest on your own but it was even better with the support and understanding from the staff and professionals there. They didn’t make me feel broken or damaged, but strong and confident to seek healing. Thank you

Response from the owner
Hi, Ebony. Thank you for leaving a review! We appreciate that you took the time to do so and we hope you will refer your family and friends to use Monarch's services in the future. We're super happy to hear you felt supported!
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