Medical City Behavioral Health McKinney

4500 Medical Center Drive
Mckinney, TX 75069

About Medical City Behavioral Health McKinney

Medical City Behavioral Health McKinney, located in Mckinney, Texas is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization and intensive outpatient.

Specialty rehab programs at Medical City Behavioral Health McKinney include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at Medical City Behavioral Health McKinney will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers. For recreation, patients can unwind in the rec room after a lengthy day of therapy.

Latest Reviews

Peggy Wheeler

1 month ago on Google

Can't understand people answering the phone because of foreign dialect. They ruined my friend's chance of returning to Enterhealth because she was held there against her will, and now she doesn't trust anyone. I had been making progress with her as a sponsor, and now, mostblikwly her family will disown her and she will be left alone at the heights of her addiction. They literally wrecked my friends chances for survival.

Response from the owner1 week ago

We are sorry to hear of this experience in our Medical City Behavioral Health McKinney and would like to look into this further. Please call 972-540-4885 so that we can get further information to address the situation.

Misty Dillard

1 month ago on Google

They will not answer the phones on the behavioral unit . I do not like their behavioral part . Sent me to a place in Frisco worst experience I ever had !

Response from the owner1 week ago

I am so sorry to hear that you had trouble reaching us and will share this feedback with our staff so we may work to improve. If there is anything else you need, please don't hesitate to contact us at 972-540-4885.

Jeannette Ross

3 months ago on Google

My son was admitted here and I'm a living witness I prayed to God the reviews was not true because my son truly needed the help which he got. I'm so happy my child was here most importantly from the doctors,the treatment plan manager,nurses and the whole staff was AMAZING!!!! any questions(phone calls) I had was always answered by the staff with so much respect towards me and family. The facility was very clean which was a great environment and a plus for my child. With his discharge plan we was still giving extra help and alot of great resourses my child came out looking great and I know we got aways to go with his treatment plan God got him and so does his village but with patience and greatness from a facility that did a awesome job and truly is concerned about there patients it truly means alot from a concerned mother.... MEDICAL CITY BEHAVIORAL HEALTH MCKINNEY I want to say thank you and we appreciate you all.

Response from the owner3 months ago

Jeannette, Patient satisfaction is important to us at Medical City Behavioral Health McKinney, so we will make every effort to address any concerns. If you would like to speak directly with someone about your son's experience, please call our Patient Experience Director at: 972-540-4885.

Gallery

Medical Center of McKinney - Behavioral Health TX 75069

Location

Accepted Insurance

Medical City Behavioral Health McKinney works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Aetna

Blue Cross Blue Shield

Cigna

Humana

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).

Inpatient Rehab

Intensive Outpatient

Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.

Partial Hospitalization Program

Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

24-Hour Clinical Care

24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

Medically Assisted Detox

Ridding the body of harmful, addictive substances, also known as detoxification, is usually the first phase of recovery. Those going through medically assisted detox can be administered medications by a team of medical professionals who are on-site 24/7 to provide different types of therapies that help mitigate withdrawal symptoms.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Together with an experienced trauma therapist, you work on healing emotional wounds from traumatic experiences within a trauma therapy environment. Your therapist will help you process the experience of the trauma, which promotes emotional healing and improves your overall mental health.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Addiction recovery treatment in Texas will offer recreational therapy in a holistic approach to treatment. Therapy incorporates enjoyable activities that support your physical and mental health, such as team sports, creative arts, or individual sports. This activity gives you an emotional outlet, reduces your stress, and improves your mood, each of which promotes long term sobriety.

Amenities

Recreation Room
Residential Setting

Contact Information

(972) 547-8888

Website

4500 Medical Center Drive
Mckinney, TX 75069

Get Help Now - 800-985-8516

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Reviews of Medical City Behavioral Health McKinney

1.5/5 (32 reviews)

Google Reviews

1.5 (32 reviews)

1 month ago

Response from the owner1 month ago

Jared Hunter Shirey

3 months ago

This place attached to medical center of McKinney must get paid for having people in the beds because they will abduct anyone they can from the emergency room as long as they can get them to sign this paper. If you have loved ones in medical center of McKinney and they are not fully aware do not leave them alone! Even if their Doctor is recommending they be released to home if they can get them to sign this paper they can take them and get paid, it's the only explanation for the way the people at this facility act. They are protecting, an apparently lucrative, revenue stream. I've done everything I could but they have taken my fiance who is confused from a seizure she had 3 weeks before, neurologist, Dr Scott Fielder, said she needed to recover on these new seizure meds before having a psychological evaluation or otherwise it would not be accurate. However because they convinced her to sign that paper another doctor is able to take her out of the hospital while I was not there, even though they promised they would call me before anything changed I had no idea when I showed up to the hospital to find my fiance's room completely empty... They had no sympathy either, this woman is the love of my life and has not been more than 2 mi from me in 3 years, and they can just act like they know best no consequences at all? Keep an eye on your loved ones...

We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Behavioral Health McKinney, so we will make every effort to address any concerns. These comments have been shared with our Patient Experience Director. If you would like to speak with someone about your experience, please call 972-540-4885.

Response from the owner4 months ago

M B

5 months ago

Worst experience in a behavioral health facility. The staff is extremely rude they do not care about the patients whatsoever they treat you like you re a criminal and they don t properly follow schedules as the classes were very poorly put together my group never got to learn anything because the lady got an attitude with the patients all because they were asking questions and on top of that the psychiatrist lied on my chart saying I was suicidal and depressed which WAS WRONG!!!!!! Never in my life have I ever been suicidal and lying on my chart about that is absolutely NOT okay. I never got talked to as an actual person they talked down to me they just are there for a paycheck. I can recommend any other place for mental health over this place. I basically had to shut my mouth and deal with the abuse so I could get released and go somewhere else to get help and from people that ACTUALLY CARE ABOUT THEIR PATIENTS AND HELPING THEM! Despite the bad experience there was only 2 staff members I can t remember their names but they were amazing and always on top of everything and made me actually feel seen.

Response from the owner5 months ago

Hi Michelle, Our Medical City Behavioral Health McKinney truly values your feedback, and we are sorry to hear about this experience. Please contact us directly at 972-547-4885 so that we may work to make the situation better. Thank you.

Tia Machae

Tom Morehart

Kayla Johnson

6 months ago

Horrible place they lie on people diagnosis and do underhanded work for people with money

Response from the owner6 months ago

We are sorry to hear of this experience in our Medical City Behavioral Health McKinney and would like to look into this further. Please call our patient experience director, Stephanie, at 972-547-8000 so that we can get further information to address the situation.

Mariella Corral

8 months ago

This place needs to be shut down. They segregate a large majority of Black and Brown people to the 2nd tier level and have a majority of White patients on the 1st tier level. Patients of all races and backgrounds on the 1st tier are constantly threatened by majority White staff members to be put in the 2nd tier if they "misbehave". There is no real therapy provided in any of the tiers, it is a poorly run daycare. I was there on protective custody for abuse.They are negligent, unprofessional, severely lack interpersonal communication skills, and heavily overprescribe medicine dangerously. I do not have epilepsy but they gave me anti-seizure meds that gave me my first seizure ever under their "care". There was blood in my urine because of the medication I was not supposed to be on at all.I was even billed for nicotine patch treatments, which I never received. I don't even smoke, I was born with severe asthma! So why is that on my bill? They refused to let me use the inhaler my family brought from home, prescribed by my doctor Joan Linn. It was torture dealing with severe breathing problems for the 10 days I was here until i needed an emergency nebulizer treatment on the last night of my stay and it was just under $1000 for that single nebulizer dose alone. I needed my prescribed Symbicort inhaler, it is the ONLY mediciation i have.My after-care doctors explained that Dr. Puri's inappropriate treatment caused damage to my respiratory and nervous system. He prescribed 4 new medications that cause liver damage to be taken concurrently throughout my treatment that caused me to have severe breathing problems/asthma attacks, feelings of hopelessness and suicide when i had not experienced suicidal thoughts before his care, worsened anxiety and insomnia, muscle spasms and facial twitching, liver pain, digestion problems, blurred vision, slurred speeh, and a seizure under his care.I also have diagnosed plantar fasciitis and heel spurs in my both feet and cannot be barefoot for very long. I need gel heel cups in my daily footwear. They didnt let me wear any slip on shoes or sandals, so i had to put sanitary menstrual pads on the bottom of my feet under my socks everyday for 10 days. Never got shoes and my feet hurt very much.I befriended a fellow Latina patient who uses a wheelchair. She trusted me and would ask me to push her chair to get around sometimes to and from the cafeteria. We would speak to each other in Spanish/Spanglish often, shared smiles, and generally supported each other. When the staff didnt let me push her one day without any explanation, she began to get upset and they actually caused her to physically panic and have a mental breakdown. They gave her an injection, wheeled her aggressivley to another room, and she came back a few minutes later as a foggy-drugged up shell of a person and slept without eating for over 24 hours. This is not okay.Dr. Puri dismissed all of my serious symptoms and refilled the same medication dosages after I was discharged along with a new prescription for long term risperdal injections, which is a fairly new, expensive, and experimental antipsychotic drug (which my insurance did not cover at all) that my after-care doctors immediately took me off because it was detrimental and causing adversive effects to both my mental and physical health.I was mistreated and left with physical and emotional damage under their "care". There are good places and doctors out there but Medical City McKinney and Dr. Puri is not one of them. Please seek care elsewhere.I tried to speak with managment every month after I was discharged with no response. A year later, they shortly opened my case to investigate my complaints just to send me a poorly-worded letter with inaccurate and omitted information justifying their poor quality services as valid, letting me know they closed my case.This is NOT a place for healing or safety.I have asthma, do not smoke, and have never used a nicotine patch. I included a photo showing the Nicotine patches I was billed. I can post more photos upon request.

Response from the owner8 months ago

Mariella, please know we take concerns like this very seriously. While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. We've shared this feedback with our patient advocate department, and they would like to speak with you personally. At your convenience, please contact them at (972)540-4885.

Janie Jones

9 months ago

I came in voluntarily for help and if only I had known. This place is dangerous. They do not help. The amount of trauma I now have from this place is enough for me to never ever visit a place like this again and that is sad. Alot of other people have the same story about this place. This place should be shut down immediately honestly. They will lie on your notes to keep you there longer. I saw patients who were high risk for suicide with no insurance leave in less days than me who was low risk doing everything right but because I have private insurance they kept me there to 6 1/2 days, the max is 7. Forget about trying to sleep unless you want to be drugged up. Techs will walk by and open and close your door all night. They violate HIPPA by talking right outside your room about other patients status. They violate your privacy by telling their tech friends if you reported them, then treat you bad. They won't call your psychatrist even though you ask multiple times. It is in your patient rights to be able to call or even change your psychatrist. They told me no to both. I saw my psychatrist one time. She didn't show up the next three days she was suppose to delaying my release. They said she would release me when she saw me but again she never came and her nurse practioner finally released me. Voluntary does not mean voluntary at all. Once you are there you are held until they decide they want to release you. Please, if you want to find help for your loved one go to another facility. There is a reason they have 1.5 stars. Most of the nurses, techs, doctors do not care. The amount of breakdowns I had here was awful, I felt like a child who was just a nuisance when in reality I am 30 years old and just needed some help.

Response from the owner9 months ago

We are sorry to hear of this experience in our Medical City Behavioral Health McKinney and would like to look into this further. Please call (972)540-4885 so that we can get further information to address the situation.

Tyler LVT

I stayed here for about 4 days, this place saved my life. I learned important coping skills and got on some good medication. The nurses and MHT s were fabulous.

Thank you for your review of Medical City Behavioral Health McKinney! We take pride in serving the community and appreciate you taking the time to write such a kind review. We will be sure to pass it along to our staff.

Marian Schulze

10 months ago

Please take your loved one anywhere else. I have personal experience with two other behavioral health facilities in the area. We didn't have a choice and were forced here. It caused so much more harm and trauma. As visitors, we felt like we were visiting a prison and my child was treated like a criminal. It doesn't have to be that way. The doctor was especially patronizing, condescending and dismissive. I will be reporting him and the hospital to the state board. The damage that was done to my child will take months to undo. I could provide so many examples but will save those for my official complaint. I ll leave you with one. A prescription for another patient was put in my child s discharge papers. It included his name, age and address.Additionally, please note all the 1 star reviews that were responded to by the hospital promising to address the issues. And yet, today 12.11.2023, nothing has changed.

Overall Experience

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Date Submitted

Last 6 months
Last 12 months
Last 2 years
2+ years