Lincoln Trail Behavioral Health System

3909 South Wilson Road Radcliff, KY 40160
DetoxInpatientOutpatient
Lincoln Trail Behavioral Health System KY 40160

About Lincoln Trail Behavioral Health System

Lincoln Trail Behavioral Health System offers a host of programs of all kinds. They have inpatient and outpatient programs for mental health and substance abuse concerns. They also have military, veterans and first responder programs and programs for children and teens. This 140-bed hospital is in Radcliff, Kentucky.

You get wonderful amenities such as a gym, an art room, classrooms and comfortable areas to hang out. One of the best things about getting treatment at Lincoln Trail is that there’s a large team including therapists, drug counselors, teachers, and psychiatrists so you can get exactly the help you need for both addiction and mental health.

If you become a residential patient, you get nursing care around the clock. There’s also the option to get drug and alcohol treatment while living at home. Choose between partial hospitalization or intensive outpatient. Your choice depends on how many treatment hours a week you want.

Lincoln Trail Behavioral Health System accepts most commercial insurance plans and also Medicare, TRICARE and Medicaid providers. Still not sure? You can call to have a no cost, confidential assessment.

Facility Overview

Bed icon 140
Number of Available Beds
Calendar icon 90-180
Avg Length of Stay in Days

Latest Reviews

Grace Hephzibah
2 weeks ago on Google
1
**This institution needs investigated for child neglect**My child 14 year old child was recently discharged in worse condition than she went in. Looking for additional help now. She had a mental breakdown and was recently diagnosed with a UTI when admitted.Staff did not allow her to shower, had her wearing dirty clothes for 3 days. I brought her clothing in the same day she was admitted. Staff did not give her the clothing until after I talked to a nursing supervisor when I found out on day 3. Staff was telling her they had no clothes for her . Absolutely unacceptable to leave a child in dirty clothing for 3 days and not allowing them to shower. Especially when they have a UTI.My daughter had a panic attack pulling out of the parking lot just trauma dumping the entire experience.My daughter is definitely capable of stretching truth so I may have questioned these allegations against them if it had not been for the child neglect I know for sure happened with her not being allowed to shower and left in dirty clothing.She reported to me that a 16 y/o adolescent was sharing a room with a 10 year old. Which seems like an unnecessary risk to the younger child. .. the 16 y/o apparently tried to strangle herself with a blanket in front of the young girl who was screaming for help. Apparently it took several minutes for staff to respond. I cant imagine how scared that young child must have been.Another girl was apparently beaten badly by another child who had been escalating without any intervention from staff. Apparently screaming, breaking things and just being violent, staff did not intervene until after the assault on the other child. She said the girls episode went on for hours and the girl apparently tried to attack her but staff did intervene, locking my daughter and another child in a glass room for their safety.Apparently there was a child admitted with head lice. Staff apparently did nothing to treat the girl or comb the head lice out for TWO DAYS while other kids were mean to her and did not want to be near the girl.Also family visits were not being closely monitored. She said a teenage boy was sitting in his dads lap inappropriately, making jokes about feeling something poking him in his dads pants the dad was laughing about it and my daughter was extremely uncomfortable.She claimed she only saw a therapist for individual counseling once in 6 days and that was our family session. The family session went horrible and my daughter showed no signs of improvement. My daughters last call home she promised to rain hell down on our house even knowing all of this, plus bad reactions to meds, they discharged her anyway. Which after her panic attack and unloading is probably for the best. This place did not help.Also note that staff had nothing bad to say about my daughter and said she was pleasant and respectful.. however, she was given a review form to fill out while still inpatient and she was honest with them about what she saw wrong. She said staff became upset and told hwr when she fills out reviews she should not be so critical then she got into trouble for saying what she said.The only positive things I will say is thank you to Lisa - the nursing supervisor who made sure my child got her clean clothing.A huge thank you to the staff who stepped in to protect my daughter and the other child from being attacked. I realize that you put your own wellbeing/safety on the line in that situation. From the deepest part of my heart I am so grateful for you. May God bless you and protect you Courtney was her assigned therapist. I did feel she was kind and insightful. It would have likely been beneficial for my daughter to have daily therapy sessions with her. I do think if actually given the time with patients that therapist may actually be able to genuinely help some children process trauma.My daughter did also say, over all that the staff members were mostly kind. So Im not sure if the neglect is due to staffing issues but I would 10/10 not recommend and would never bring her back.
Response from the owner6 days ago
Hi, Grace. Thanks for taking the time to share this review. Could you please visit https://lincolnbehavioral.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
Summer McKenzie-Ritchie
2 weeks ago on Google
1
DO NOT GO HERE!!!!I honestly have mixed feelings about this. Lets start with the negative. First, whenever I got there, they were just so busy with work and left me be. The reason why I went there was because it was the closest place to me that would take me in and for SI and self-harm. They left me for so long, that I actually started self-harming. Anyways, they wouldn't let me take a shower for 4-5 days! Their excuse was that "They couldn't trust me". Most staff were rude to me, and they didn't care about me being autistic and having ADHD. They also separated me from the rest of the group for most of the time I was there, I think they did that because of my Autism and ADHD. They made me stay there for 3 whole weeks! Around my 2nd week there, I started hitting the walls. The reason why I was doing that was because of how long I was there for. That's all I'm going to say...Again, I do not recommend going here. If you want to go to a place that actually cares, go to Bourbon county community hospital.
Response from the owner6 days ago
Hi, Summer. Thanks for taking the time to share this review. Could you please visit http://www.lincolnbehavioral.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
Daneille Roberts
3 weeks ago on Google
5
It was a great experience I would go back if I could.
Response from the owner2 days ago
Hello, Daneille. So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.1 / 10

Location

Accepted Insurance

Lincoln Trail Behavioral Health System works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab is designed primarily for clients exiting detox, those in early recovery, and those in crisis situations that may increase their risk of relapse. Clients reside at the inpatient treatment center for the length of the program, which may range from two weeks to more than 18 months, depending on the program design. Inpatient treatment typically includes 24-hour clinical care and extensive addiction counseling and recovery education using CBT, DBT, RBT, motivational interviewing or other psychotherapeutic approaches.
intensive-outpatient iconIntensive Outpatient
Lincoln Trail Behavioral Health System IOP's are for Adults seeking treatment for alcohol & substance abuse/dual diagnosis. The treatment modalities used include Living in Balance, The Matrix Model, TCU Mapping-Enhanced Counseling, Dialectical Behavioral Therapy (DBT) and Seeking Safety. These treatment modalities are also supplemented with the 12-Step based daily meditation readings.
aftercare iconAftercare Support
Rehab aftercare programs ensure clients' access to continuing care after the completion of intensive inpatient treatment. Outpatient care is often considered a component of drug rehab aftercare, but most clients continue to receive support services after being discharged from formal treatment. Service portfolios are customized to clients' unique and evolving needs and are often designed in collaboration with clients' case managers and care teams. Peer coaching, career counseling, relapse prevention, and 12 step program induction are standard.
12-step icon12-Step
Living in Balance helps patients to discover areas of life they have neglected through addiction and gives them the resources to live a sober life. In addition to Living in Balance, patients attend Alcoholics Anonymous (AA) while in treatment. They receive a copy of the Big Book and begin to work the 12 steps. 12 step education is provided in groups and individually patients work on each step.
heart-hands iconIntervention Services
Collaborative treatment planning with the Psychiatrist, Case Coordinator, Social Worker and the Nurse helps each patient develop specific goals and determines interventions with the greatest likelihood of success. These interventions are symptom and solution focused. Interventions include the provision of a safe and therapeutic environment, daily physician supervision, nursing and monitoring, and care and intensive programming.
partial-hospitalization iconPartial Hospitalization Program
Often beneficial for individuals who don't require 24-hour supervision, a partial hospitalization program (PHP) can be an alternative to inpatient rehab or a transitional option. PHP treatment typically involves 6 to 8 hours of treatment per day, up to 5 days a week for an average of 90 days. PHP treatment often includes relapse prevention strategies, medication management, and other behavioral therapy interventions. While the cost of a partial hospitalization program can vary, it is often covered by insurance.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
medically-assisted-detox iconMedically Assisted Detox
The Adult Chemical Dependency Inpatient Program at Lincoln Trail Behavioral Health System is highly structured for adults over the age of 18 with a need for supervised detoxification or for a recovery program. The philosophy of the Adult Chemical Dependency Program centers on the Living in Balance Model, that focuses on relapse prevention and provides numerous opportunities for improvement with daily living skills through extensive group sessions.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Kentucky often starts with detox, then includes inpatient or outpatient treatment, and continues with aftercare support. Specific methods used during each of these phases varies, but often include individual and group counseling, medication, and recreational therapies.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Lincoln Trail Behavioral Health System's Mission Wellness Program is designated as a Patriot Support Center of Excellence. It is available to active duty military, reservists, National Guard and veterans experiencing mental health, substance abuse and dual diagnosis issues, particularly those related to combat and stress. They provide a structured integrated approach to healing by utilizing evidence-based treatment modalities led by a multi-disciplinary treatment team of mental health professionals.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Several techniques are key to motivational interviewing in Kentucky. Your therapist will use open ended questions, affirm your strengths, reflect your responses back to you, and summarize your responses. This allows you to identify any discrepancies in your current situation and your future goals, which can motivate you to make changes.

The Willows Program at Lincoln Trail Behavioral Health System provides a treatment team approach focused on acknowledging the impact of past trauma and unresolved emotional concerns while assisting the young woman in building safe and functional patterns for coping. The Willows Program is equipped to treat youth who have been victims of trauma, including sexual abuse an dissociated sexually reactive behaviors. The program utilizes Evidence-based practices sensitive to age, gender and trauma history. The Willows Program consists of a Trauma-Informed milieu structure which provides expressive therapy modules, exercises in accountability and empathy development, psycho-education, relapse prevention, identification of behavior cycles, development of grounding skills for emotional safety, and assisting patients with creating safe family and social supports.

As you begin couples therapy in Kentucky, you'll outline the goals for therapy. Your therapist will then arrange to meet with you in weekly joint sessions and, in some cases, individual sessions. You'll receive homework assignments to practice each week between sessions that will help you reach your goals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. Lincoln Trail Behavioral Health System recognizes the importance of family involvement and support in the treatment process, therefore the program emphasizes family participation through therapy.

Life skills equip you to obtain and maintain employment, establish healthy relationships, develop a healthy daily routine, manage your finances, and practice self care. Because these are an important part of successful recovery, life skills training should be an integral part of your rehab in Kentucky.

Amenities

  • weight iconGym
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Leslie Flechler

Chief Executive Officer

Dwight Robinson

Chief Financial Officer

Kyle Fortune

Chief Nursing Officer

Stephen Hill

Director Of Admissions

Charlotte Davis

Director Of Human Resources

Kara Hawkins

Director Of Clinical Services

Leslie Davis

Director of Business Development

Dr. M. Wasim Sajid

Medical Director

Nikki Owenbey

Executive Assistant

Accreditations

LegitScript has reviewed Lincoln Trail Behavioral Health System as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (270) 351-9444
Building icon

3909 South Wilson Road
Radcliff, KY 40160

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Anna Spooner

Reviews of Lincoln Trail Behavioral Health System

3.08/5 (101 reviews)
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5
37
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Reviews

1

Came here expecting to finally get to recover but I came out really disappointed. I really expected to receive comprehensive therapy but just received individual therapy one in a moon. Besides some good therapists, the rest of the staff is really lazy.

Reviewed on 3/1/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (100 reviews)
Grace Hephzibah
2 weeks ago
1

**This institution needs investigated for child neglect**My child 14 year old child was recently discharged in worse condition than she went in. Looking for additional help now. She had a mental breakdown and was recently diagnosed with a UTI when admitted.Staff did not allow her to shower, had her wearing dirty clothes for 3 days. I brought her clothing in the same day she was admitted. Staff did not give her the clothing until after I talked to a nursing supervisor when I found out on day 3. Staff was telling her they had no clothes for her . Absolutely unacceptable to leave a child in dirty clothing for 3 days and not allowing them to shower. Especially when they have a UTI.My daughter had a panic attack pulling out of the parking lot just trauma dumping the entire experience.My daughter is definitely capable of stretching truth so I may have questioned these allegations against them if it had not been for the child neglect I know for sure happened with her not being allowed to shower and left in dirty clothing.She reported to me that a 16 y/o adolescent was sharing a room with a 10 year old. Which seems like an unnecessary risk to the younger child. .. the 16 y/o apparently tried to strangle herself with a blanket in front of the young girl who was screaming for help. Apparently it took several minutes for staff to respond. I cant imagine how scared that young child must have been.Another girl was apparently beaten badly by another child who had been escalating without any intervention from staff. Apparently screaming, breaking things and just being violent, staff did not intervene until after the assault on the other child. She said the girls episode went on for hours and the girl apparently tried to attack her but staff did intervene, locking my daughter and another child in a glass room for their safety.Apparently there was a child admitted with head lice. Staff apparently did nothing to treat the girl or comb the head lice out for TWO DAYS while other kids were mean to her and did not want to be near the girl.Also family visits were not being closely monitored. She said a teenage boy was sitting in his dads lap inappropriately, making jokes about feeling something poking him in his dads pants the dad was laughing about it and my daughter was extremely uncomfortable.She claimed she only saw a therapist for individual counseling once in 6 days and that was our family session. The family session went horrible and my daughter showed no signs of improvement. My daughters last call home she promised to rain hell down on our house even knowing all of this, plus bad reactions to meds, they discharged her anyway. Which after her panic attack and unloading is probably for the best. This place did not help.Also note that staff had nothing bad to say about my daughter and said she was pleasant and respectful.. however, she was given a review form to fill out while still inpatient and she was honest with them about what she saw wrong. She said staff became upset and told hwr when she fills out reviews she should not be so critical then she got into trouble for saying what she said.The only positive things I will say is thank you to Lisa - the nursing supervisor who made sure my child got her clean clothing.A huge thank you to the staff who stepped in to protect my daughter and the other child from being attacked. I realize that you put your own wellbeing/safety on the line in that situation. From the deepest part of my heart I am so grateful for you. May God bless you and protect you Courtney was her assigned therapist. I did feel she was kind and insightful. It would have likely been beneficial for my daughter to have daily therapy sessions with her. I do think if actually given the time with patients that therapist may actually be able to genuinely help some children process trauma.My daughter did also say, over all that the staff members were mostly kind. So Im not sure if the neglect is due to staffing issues but I would 10/10 not recommend and would never bring her back.

Response from the owner2 weeks ago
Hi, Grace. Thanks for taking the time to share this review. Could you please visit https://lincolnbehavioral.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
Breyonca Hollowell
2 weeks ago
1

Response from the owner2 weeks ago
Hello, Breyonca. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.lincolnbehavioral.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Summer McKenzie-Ritchie
2 weeks ago
1

DO NOT GO HERE!!!!I honestly have mixed feelings about this. Lets start with the negative. First, whenever I got there, they were just so busy with work and left me be. The reason why I went there was because it was the closest place to me that would take me in and for SI and self-harm. They left me for so long, that I actually started self-harming. Anyways, they wouldn't let me take a shower for 4-5 days! Their excuse was that "They couldn't trust me". Most staff were rude to me, and they didn't care about me being autistic and having ADHD. They also separated me from the rest of the group for most of the time I was there, I think they did that because of my Autism and ADHD. They made me stay there for 3 whole weeks! Around my 2nd week there, I started hitting the walls. The reason why I was doing that was because of how long I was there for. That's all I'm going to say...Again, I do not recommend going here. If you want to go to a place that actually cares, go to Bourbon county community hospital.

Response from the owner2 weeks ago
Hi, Summer. Thanks for taking the time to share this review. Could you please visit http://www.lincolnbehavioral.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
Daneille Roberts
3 weeks ago
5

It was a great experience I would go back if I could.

Response from the owner3 weeks ago
Hello, Daneille. So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
Alexis McGregor
3 weeks ago
1

I stayed in this place about 10 years ago. I was on the willows unit and I was there for 110 days. I will say it did not help me. I was more traumatized years after leaving than I was when I entered the building. What you guys do there is a lot less helpful than you realize. I hope things have changed.

Response from the owner3 weeks ago
Hi, Alexis. Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.lincolnbehavioral.com/contact-us/. Thank you again.
Asa
3 weeks ago
5

I don t have one but my annoying stepbrother does and he hates it

Response from the owner3 weeks ago
Hi, Asa. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your stepbrother's concerns. So that we can better assist you, please provide us with your loved one's full name and location in our facility by visiting https://lincolnbehavioral.com/contact-us/. Again, thank you. We hope to hear from you soon.
Scratch Bennett
3 weeks ago
1

They let me to what ever I wanted and that isn t good and they only wanted money and they didn t really care

Response from the owner3 weeks ago
Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting http://www.lincolnbehavioral.com/contact-us/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
Skyler Ford
1 month ago
1

just terrible

Response from the owner1 month ago
Hello, Skyler. We appreciate your feedback. We would like to get more details about this; please visit http://www.lincolnbehavioral.com/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
David Kelly
1 month ago
5

Lucinda Duncan
1 month ago
2

I do not feel that there was any real therapy or treatment for my son. It seems more like a place for a kid to go chill for a week to watch TV and listen to a therapist talk with a group of kids but no one on one therapy to get to the problem.

Response from the owner1 month ago
Hi, Lucinda. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.lincolnbehavioral.com/contact-us/. We hope to hear from you soon.
Aaron Jeffrey
1 month ago
5

Chrystal T. Nelson, M.A.
1 month ago
3

No one listened to me about my son's vitamin B12 deficiency, so he stayed for over a week without this treatment that could have greatly benefited his condition and could've had him better on his way to healthiness. They were also incredibly hard to reach by phone! Sometimes it would ring forever and at other times I was transferred to every department in the facility without ever speaking to the nurses on my son's unit. They released my son from care although he still exhibits the SAME symptoms for which he was initially hospitalized! They did not involve my son's support system members in his care nor his discharge planning. They had him call me and put the phone on speaker so they could tell me he's being released, he needs to see the doctor I already had him scheduled to see, and come get him at 1 PM. They did not send the same medicine my son had as an inpatient, for him to continue as an outpatient. Then when I called, they said since my son had been discharged, they couldn't do anything to help. One good thing I can say is that they actually admitted my son as a patient when 2 other local facilities said he didn't meet criteria to receive treatment involuntarily, regardless of self harm and psychosis. So, it is a blessing Lincoln Trail actually admitted my son! Thank you all for that! Please work on better communication with patients' support system members, to help patients achieve the best chance at successful outcomes. Thank you.

Response from the owner1 month ago
Hi, Chrystal. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. However, due to federal patient privacy laws, we can only discuss care with a patient or their guardian; however, we encourage your son or his legal guardian to reach out to us directly by visiting https://lincolnbehavioral.com/contact-us/. Again, thank you.
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