Hill Country Counseling

1433 Fairfield Dr
Austin, TX 78758

Hill Country Counseling TX 78758

About Hill Country Counseling

Hill County Counseling is located in Austin, Texas, and provides dedicated programs to adults, families, and seniors suffering from mental health conditions. This counseling center offers an outpatient program and aftercare support to its clients.

Hill County outpatient program is offered at an intensive outpatient program (IOP) intensity level meaning that treatment sessions occur one to three times a week. More specifically, the client will attend one individual therapy session in addition to two group therapy sessions throughout the week. Milieu therapy, which utilizes a supportive structured environment to help reshape behavioral issues, is the primary modality used at this facility. Lastly, this facility offers remote individual therapy sessions and provides transportation as well as lunch at no cost to the client.

Aftercare services are provided as an extension of the programs offered at these facilities. Clients are provided with several resources that include program referrals and educational material.

Hill County Counseling accepts a variety of insurance plans which include Amerigroup, Blue Cross Blue Shield, Humana, Physician’s Health Choice, United Healthcare, and ​Cigna – select therapists. Furthermore, other major insurance providers include Kaiser Permanente, Bright Health, Wellmark, HCSC, and TRICARE. It is advised that those with out-of-network benefits should contact their employer to discuss their coverage.

Latest Reviews

Brandi Karstedt
5 months ago on Google
5
This place saved my life. Went there in 2011. I'm 36 now and once awhile I wonder what if I didn't, would I still be here. My doctor at the time was Betty F. Cannot remember her last name, but she was really the best. She opened my eyes and taught me I wasn't crazy and there wasn't really anything wrong with me. Said my "parents" got lazy with me because it was just more convenient for them if I was ignorant. They weren't really my parents, but merely caregivers. They didn't want to be my parents and it showed. Took one phone call on the speaker with Betty and my dad (without him knowing) she wanted me to hear it myself what he and my stepmom would say about me. Scapegoat in families is a real unfortunate problem when it comes to mental health and disabilities. Betty F. knew how to gain my trust and she knew how to pull me out the nightmare I was living. I will forever be extremely thankful for the life skills I learned in the groups. Almost 13 years later I looked this place up just hoping they're still in business. If I ever make a million dollars, I will definitely invest in them. The classes that teach you life skills and how to interact with others is beneficial in ways you don't learn in school. Mental health is essential. I'm hoh and it still taught me so much. Coping skills will be your life jacket and learning to be your own best friend will be the most challenging and rewarding experience. Retrain your thoughts, redirect your thoughts. Took years, but the "bad" thoughts gets better. They tone down and eventually fade. Always practice redirecting thoughts, triggers come and go. But doesn't hit as bad. Rely on the coping skills to get through every bad day. Because your best days will come and you'll know life can be good. You have to focus on what you can do and stay busy on positive things. Anyway, I just wanted to say I am so very grateful for this place and opportunities they give people to live a better life and have a great future. They did for me.
John
11 months ago on Google
5
Amy Williams DeLeon
1 year ago on Google
1
Terrible customer service and attitude of Nettie who is answering the phones. I was referred through my employee assistance program on 12/22/22 and emailed through their website on 12/23/22. I was supposed to get a response within 24-48 hours. Didn't hear a thing, so I called on 12/29/22. Nettie said they were full and there was a several weeks waiting list. Then she hung up on me. I called back to give her some constructive criticism and she started arguing with me. So rude. I doubt the counselors are any better. I told her she should not be in this business if that's the way she treats cold calls. I informed my employee assistance program to never refer someone to them again.
Response from the owner1 week ago
Hi Amy. My name is Michele Henning. I am the Program Manager at Hill Country Counseling. I was sorry to hear about your experience with our company when you tried to make an appointment. I understand that it can be difficult when trying to find a provider for therapy services. However, I wanted to apologize for any misunderstanding or miscommunication you had with our office manager Nettie. Nettie is one of the sweetest and most understanding employees we have, which was why I was surprised about the treatment you received. I assure you that it was a misunderstanding and I hope that you can forgive her and our company as we always strive to give the best customer service possible. I understand that you were seeking counseling services and I hope that you find a provider who can meet your needs. If there is anything that I can do to assist you further, please let me know.

Location

Accepted Insurance

Hill Country Counseling works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Contact Information

Phone icon (512) 491-8444
Building icon

1433 Fairfield Dr
Austin, TX 78758

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Miakayla Leaverson, BS

Reviews of Hill Country Counseling

4.1/5 (9 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
7
4
0
3
0
2
0
1
2

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

4.1 (9 reviews)
Brandi Karstedt
5 months ago
5

This place saved my life. Went there in 2011. I'm 36 now and once awhile I wonder what if I didn't, would I still be here. My doctor at the time was Betty F. Cannot remember her last name, but she was really the best. She opened my eyes and taught me I wasn't crazy and there wasn't really anything wrong with me. Said my "parents" got lazy with me because it was just more convenient for them if I was ignorant. They weren't really my parents, but merely caregivers. They didn't want to be my parents and it showed. Took one phone call on the speaker with Betty and my dad (without him knowing) she wanted me to hear it myself what he and my stepmom would say about me. Scapegoat in families is a real unfortunate problem when it comes to mental health and disabilities. Betty F. knew how to gain my trust and she knew how to pull me out the nightmare I was living. I will forever be extremely thankful for the life skills I learned in the groups. Almost 13 years later I looked this place up just hoping they're still in business. If I ever make a million dollars, I will definitely invest in them. The classes that teach you life skills and how to interact with others is beneficial in ways you don't learn in school. Mental health is essential. I'm hoh and it still taught me so much. Coping skills will be your life jacket and learning to be your own best friend will be the most challenging and rewarding experience. Retrain your thoughts, redirect your thoughts. Took years, but the "bad" thoughts gets better. They tone down and eventually fade. Always practice redirecting thoughts, triggers come and go. But doesn't hit as bad. Rely on the coping skills to get through every bad day. Because your best days will come and you'll know life can be good. You have to focus on what you can do and stay busy on positive things. Anyway, I just wanted to say I am so very grateful for this place and opportunities they give people to live a better life and have a great future. They did for me.

John
11 months ago
5

Amy Williams DeLeon
1 year ago
1

Terrible customer service and attitude of Nettie who is answering the phones. I was referred through my employee assistance program on 12/22/22 and emailed through their website on 12/23/22. I was supposed to get a response within 24-48 hours. Didn't hear a thing, so I called on 12/29/22. Nettie said they were full and there was a several weeks waiting list. Then she hung up on me. I called back to give her some constructive criticism and she started arguing with me. So rude. I doubt the counselors are any better. I told her she should not be in this business if that's the way she treats cold calls. I informed my employee assistance program to never refer someone to them again.

Response from the owner1 year ago
Hi Amy. My name is Michele Henning. I am the Program Manager at Hill Country Counseling. I was sorry to hear about your experience with our company when you tried to make an appointment. I understand that it can be difficult when trying to find a provider for therapy services. However, I wanted to apologize for any misunderstanding or miscommunication you had with our office manager Nettie. Nettie is one of the sweetest and most understanding employees we have, which was why I was surprised about the treatment you received. I assure you that it was a misunderstanding and I hope that you can forgive her and our company as we always strive to give the best customer service possible. I understand that you were seeking counseling services and I hope that you find a provider who can meet your needs. If there is anything that I can do to assist you further, please let me know.
Guido G-Man Zecckine III
2 years ago
5

I went to Hill Country Counseling three times a week for close to a year. I got excellent guidance and counseling there from Michelle, one of the counselors there. Michelle was very professional and didn't judge me. She went above and beyond her "job" there, and took me to a crisis unit across town when she thought it best for me. This place is one of the best facilities I've ever been to...ever, and I've been to quite a few, in a few different states.If you feel like you could use some help, or just someone to talk to, go here and get some help.Danny, the owner is a very nice guy, and has a great staff there under him. I can't say enough good things about Hill Country Counseling. Do yourself a solid and check them out. You won't be disappointed, I promise.G- Man approved. 10/10...now...GO!!!

Response from the owner1 year ago
Guido, thank you for your positive comments and feedback about your time with us. We truly care for our clients and try to do whatever it takes to help others.
Jr Fowler
2 years ago
5

Great place , awesome staff, highly recommended

Response from the owner2 years ago
Jr, thank you so much for the positive feedback. We try to make sure that everyone gets the kind of counseling they are seeking. We are always open to positive and negative feedback alike so that we can learn and grow. Thanks again!
Gavin Emberson
3 years ago
5

Good staff, very friendly

Response from the owner2 years ago
Gavin, thank you for the positive feedback. We aim to make our clients feel as if this is a place for them.
Tracy Escalona
7 years ago
5

I've been going for 3 years and I love it! The staff and owner are extremely helpful and knowledgeable and you get free lunch! Kate is awesome!

Response from the owner2 years ago
Tracy, thank you for the positive feedback and comments. We aim to make sure that our clients are getting the best care possible.
Toni Ratliff
8 years ago
5

Response from the owner2 years ago
Toni, thank you for the positive feedback. We aim to try and make our clients feel they are getting the services they are seeking.
Alice Narvaez
9 years ago
1

This place is a total joke. They will violate your HIPPA Law rights and give out any medical Mental Diagnosis and Medication Log to anyone who calls and states they are related. They did it to me and did not want to take responsibility or acknowledge their wrong doing. The owner is also a Joke! he has no integrity and will cover up his responsibility to the community. Please stay away from this place and the Human Services Dept. should investigate this place ASAP!

Response from the owner2 years ago
Alice, I know that you came here in 2015 and I apologize that you felt that your rights were violated. There is no excuse. I wanted to say that there is new management, the same owner, but a new supervisor who makes it her mission to respect everyone's needs and privacy especially. We try to stick to a new strict adherence. We value our clients because we are nothing with them. Thank you for your complete honesty and I wish you well.
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Hill Country Counseling

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

The Woodlands Recovery and Wellness
Spring, TX (713) 897-9989

The Woodlands Recovery and Wellness

The Woodlands Recovery and Wellness is a treatment facility located in Sprin... read more.
SOBA Texas Drug Rehab Detox and Addiction Recovery
San Antonio, TX (210) 529-8410

SOBA Texas Drug Rehab Detox and Addiction Recovery

SOBA Recovery Center is a beautiful ranch setting located outside San Antoni... read more.
West Oaks Hospital
Houston, TX (713) 995-0909

West Oaks Hospital

West Oaks Hospital is a fully accredited 144-bed acute care facility, also w... read more.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?