Heritage Oaks Hospital

4250 Auburn Boulevard Sacramento, CA 95841
InpatientOutpatient
Heritage Oaks Hospital CA 95841

About Heritage Oaks Hospital

Heritage Oaks Hospital in Sacramento, California serves teens, adults and seniors who have mental health challenges. They provide inpatient, partial hospitalization and outpatient care for a wide range of conditions including substance use disorder. They accept clients who have co-occurring psychiatric disorders and addiction.

Heritage Oaks is contracted with most insurance companies.

If you need inpatient care, you’ll get a structured environment and a custom treatment plan led by a psychiatrist. You might need a short stay of just a few days. Or you might require more intensive support. Either way, Heritage Oaks will provide you with the care you need.

They follow the 12-step disease model to treat addiction. Their inpatient program focuses on stabilizing your symptoms so you can step down to the next level of care.

I like that Heritage Oaks really focuses on continuity in their recovery process. They know that quality outpatient treatment will be what helps you be successful in your home and community spaces. They offer several outpatient programs for this reason to be able to offer you the level of care you need.

Latest Reviews

Stephen Welton
1 week ago on Google
1
This hospital actually did the opposite of treating me for being a danger to myself and others.
Response from the owner1 week ago
Hi, Stephen. Thanks for taking the time to share this review. Could you please visit http://www.heritageoakshospital.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
hanah lewis
2 weeks ago on Google
1
Trying to help someone there nobody knows what they are doing. Hardly any groups at all to help. Not getting anywhere everybody just runs around in a circle telling you different things and nobody calls you back
Response from the owner1 week ago
Hello, Hanah. We appreciate your feedback. We would like to get more details about this; please visit http://www.heritageoakshospital.com/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Zachaury D
3 weeks ago on Google
1
Worst Mental Facility I ve been too. All the nurses and staff there was horrible. Treated all of us like prisoners. We weren t even allowed outside and they fed us garbage. Sticking a bunch of teenagers with issues isn t a very good idea and it was a hell hole. They didn t even care and gave us booty juice any chance they got. By far the worst experience out of all the facilities I ve been too. DO NOT GO HERE IF YOU HAVE A CHOICE.
Response from the owner5 days ago
Hi, Zachaury. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. Again, thank you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Accepted Insurance

Heritage Oaks Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab provides intensive treatment for clients exiting detox, those in early recovery, and those at an elevated risk of relapse. Unlike outpatient drug rehab, clients receiving inpatient care reside at the facility for the duration of the program. The length of stay may range from two weeks to 18 months or more, depending on the client's needs and the program's design. Inpatient treatment typically involves extensive addiction education and recovery-focused life skills training.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) support a client's sustained sobriety as they exit detox or step down from an inpatient program. IOPs are also designed for clients who are at an elevated risk of relapse. Intensive outpatient treatment typically requires clients to engage in a minimum of nine hours of therapy per week, but clients may receive up to 20 therapeutic hours weekly. IOP treatment modalities often combine psychotherapy, recovery-focused life skills training, and medication assisted treatment (MAT).
12-step icon12-Step
Participants engaged in 12 step programs receive intensive peer coaching (sponsorship) and community support. Spiritual development as a means of achieving psychological and emotional healing and growth is the cornerstone of 12 step recovery, but religious affiliations are not required. Meetings are free, anonymous, and open to the public, though specialized formats are available, including groups for seniors, teens, and family members. Evening, night, and day meetings are conducted year-round in most communities.
heart-hands iconIntervention Services
When an individual is in denial about their substance use disorder, their loved ones may organize a drug intervention in California. This effort involves gently but assertively confronting the individual about their substance use and sharing how it has affected those who care about them. A professional interventionist may also attend this gathering. Their expertise with intervention services can prove helpful in guiding the conversation to a positive result.
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) is an intensive form of outpatient treatment where clients meet during the day and return home in the evening. PHP treatment doesn't require 24-hour care and often serves as an alternative to inpatient hospitalization or a step-down after a residential program. With PHP treatment, you can receive daily support for 6 to 8 hours which includes evidence-based therapies and medication management. The cost of PHP treatment typically varies but averages 90 days.
aftercare iconAftercare Support
Rehab aftercare programs offer clients in addiction recovery a robust continuum of care after clients have completed active treatment. These services address recovery as a life-long process and are designed to evolve with clients' changing needs. Clients may partner with their case managers and/or addiction recovery team to identify the rehab aftercare services that are right for them. They may receive career counseling, housing assistance, peer coaching, 12 step program induction, among many other services.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (916) 489-3336
Building icon

4250 Auburn Boulevard
Sacramento CA, 95841

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Anna Spooner

Reviews of Heritage Oaks Hospital

2.1/5 (223 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (223 reviews)
Stephen Welton
1 week ago
1

This hospital actually did the opposite of treating me for being a danger to myself and others.

Response from the owner1 week ago
Hi, Stephen. Thanks for taking the time to share this review. Could you please visit http://www.heritageoakshospital.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
hanah lewis
2 weeks ago
1

Trying to help someone there nobody knows what they are doing. Hardly any groups at all to help. Not getting anywhere everybody just runs around in a circle telling you different things and nobody calls you back

Response from the owner2 weeks ago
Hello, Hanah. We appreciate your feedback. We would like to get more details about this; please visit http://www.heritageoakshospital.com/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Zachaury D
3 weeks ago
1

Worst Mental Facility I ve been too. All the nurses and staff there was horrible. Treated all of us like prisoners. We weren t even allowed outside and they fed us garbage. Sticking a bunch of teenagers with issues isn t a very good idea and it was a hell hole. They didn t even care and gave us booty juice any chance they got. By far the worst experience out of all the facilities I ve been too. DO NOT GO HERE IF YOU HAVE A CHOICE.

Response from the owner3 weeks ago
Hi, Zachaury. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. Again, thank you.
Mell Delatorre
4 weeks ago
1

Response from the owner4 weeks ago
Hello, Mell. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.heritageoakshospital.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Hadassah Dave's
4 weeks ago
1

Response from the owner4 weeks ago
Hello. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.heritageoakshospital.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Julia Canabe
4 weeks ago
1

would give 0 stars if i could

Response from the owner4 weeks ago
Hello, Julia. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.heritageoakshospital.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Gena Rich
1 month ago
1

DONT SEND YOUR LOVED ONES TO HERITAGE OAKS!!! Our family had the most awful experience with this hospital. They tried to hold my husband much longer than was necessary and were pushing drugs on him without even a full evaluation of what was necessary. He had people asking him why he was even there and our family tried to communicate to both Dr Hilty and the social worker Cynthia that he was not a danger to himself or anyone else and that the best place for him to recover from his stress was at home. I left multiple messages and NEVER received a call once from any dr and the social worker did not respond to our request until it was convenient for her. Dr Hilty said he could have been released Friday but since he was gone speaking somewhere and not answering his phone my husband had to stay 3 more nights until he was back. We ended up having to get a patient advocate involved and he was the only person who had our back. Michael met with my husband and was angry for us that he was there when he shouldn t be. This place is like a dirty jail that pushes drugs and wants peoples money. I swear they want to make people crazy so they stay here. I feel bad for patients that don t have a family to fight for them. BEWARE

Response from the owner1 month ago
Thank you for the review, Gena. We would like to work with you directly about your feedback. Could you please visit us at http://www.heritageoakshospital.com/contact-us/ to provide us with your contact information so we can reach out to you? Thank you.
private citizen
1 month ago
1

i cannot describe how awful his place isnever go here under any circumstanceavoid at all costs, no matter your conditionfind ANY other optionone star is farrrrrr too generousEDIT: I followed the link below & responded- after month, they have nade zero attempt to rectify the problems plural they are dirextly reaponsible fornot so much as an apology for being the sole reason for a suicide attempti cannot believe this facility is allowed to label itself a hospital. absolutely shameful

Response from the owner2 months ago
We appreciate your feedback. We would like to get more details about this; please visit http://www.heritageoakshospital.com/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
milo valentine
2 months ago
1

I've been to other inpatient mental health facilities, and knowing your worth in a place like this will tear your soul apart. Everyone here experienced extreme dehumanization from staff members, and I personally had to de-escalate and solve problems for other patients because the nurses refused to do their jobs properly and would just degrade patients for being problematic. That, in particular, seems to be the idea here; make your patients feel worse than they did before, push them to the point of breakdown, demonize them for having said breakdown, and pump them full of medication.They never quiet down, either. At night, when all of the patients are trying to sleep, the nurses stay in the hallway and speak so loud, so constantly, that there is no chance for a peaceful rest. The first night I was here I could not sleep, and I was already doing poorly, as I was here, and the nurses were no help. They did nothing to soothe me. They talked amongst themselves and ignored me when I had a panic attack, curled up on the floor directly in front of them. I mean it when I say ignored to the fullest power of the word- not a single word was spoken to me. I had to stop myself from having my panic attack, snapping out of it because I felt embarrassed to be ignored by those who were employed to care for me.On another occasion, I had a panic attack, and I couldn't calm down. Apparently I'd been indisposed for 40 minutes, or so the nurses said. During this event I had nurses trying to regulate me, as I was in the lobby and they were nervous (lol) but I was so horrified I could not move, due to the circumstance of my doctor refusing to communicate with me about a possible discharge.I couldn't handle being here, and as I panicked, the nurses specifically disobeyed the notes I had filled out upon my admittance- I had written not to touch me when I'm feeling like this, and they wouldn't get their hands off me. Because I couldn't calm down, they eventually told me I was "wasting their time." Then, because I didn't want to take the medication they had proffered to calm me, one of the nurses told me I had no choice- that if I didn't take the medication willingly, they would use a syringe to inject it into me against my will. I wasn't being violent, to myself or anyone else, I was simply panicking. That's how they chose to handle it.Those were my most extreme negative circumstances, but bear in mind, nothing here was positive. Everyone is inept and undertrained, from nurses to presenting staff for group therapy. Speaking of therapy, if that's what you or your loved ones are looking for, good luck getting it here. This facility doesn't have therapists on staff who will sit down and talk with you, at least in my experience. I was here for nearly a week and never had anything resembling one on one therapy. I was only able to speak with my psychiatrist twice in intervals shorter than 10 minutes each time. The closest thing present is the group therapy, which is both pithy and required, even if you aren't getting anything out of it because the staff hosting is generally clueless. During the last session I attended, the 'professional' hosting the session implied babies couldn't have schizophrenia, and when I pointed out the discrepancies in his claim, he referred only to the possibility of "crack babies." He used that phrase.I was put here on an involuntary hold because it was deemed I needed intensive therapy to help me work through my suicidality. I didn't get anything resembling that here. They put me on a second involuntary hold, and I had to have a hearing, judge and all, to be released when I did. She ruled in my favor before my patient advocate even testified, that's how clear it was I shouldn't have been there, but staff here doesn't care. Once you don that hospital gown, you're less than human.As a final note, this place is also terrible at handling transgender patients. My birth name was everywhere and I was consistently misgendered by staff. They acted like it was a total hassle to take my name off my door when I requested it.

Response from the owner1 month ago
Hi, Milo. Thank you for taking the time to review us. Please visit http://www.heritageoakshospital.com/contact-us/ and provide your contact information at your convenience so we may discuss your review. We appreciate your time and hope to hear from you.
Jayy Curiel
2 months ago
2

I was in here for about 6 days, I didn't self admit I was brought here by a hospital against my will because I had a psychosis episode, I snapped out of it my 2nd day in there and I was in a pod with literally crazy people. The food they served was REALLY good and the staff was nice, but being locked up with crazy people screaming and yelling nonsense 24/7 suuuckked. When my social worker said I can finally be released I was so happy. I give this place a 2 out of 5 star honestly

Response from the owner2 months ago
Hello, Jayy. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.heritageoakshospital.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Christie Marie
2 months ago
5

Heritage has been a gift and a lifesaver for me. The clinicians, staff and NPs who assisted me were professional, incredibly kind, and extremely knowledgeable. The coping skills and education, combined with the right medication, allowed me to recover and have the support I needed to regain my mental and physical health. I would recommend the program highly and would return here without hesitation. I deeply grateful for the care I've received here.

Response from the owner2 months ago
Hi, Christie. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/HeritageOaksHospital. Thank you again for sharing your thoughtful comments with us.
Tabatha Rose
2 months ago
5

I had fun

Response from the owner2 months ago
We appreciate the five stars, Tabatha!
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