Frontier Health – Watauga Behavioral Health Services

Johnson City, Tennessee

109 West Watauga Avenue
Johnson City, TN 37604

(423) 232-2600

About Frontier Health – Watauga Behavioral Health Services

Watauga Behavioral Health Services is associated with Frontier Health and is located in Johnson City, Tennessee. They have outpatient services for children, adolescents and adults. They offer mental health, substance abuse and co-occurring treatment. Insurance is accepted. Financial assistance, payment plans and self pay are other options.

They offer something called a Good Faith Estimate. This is for those who are uninsured. They provide you with an estimate of the costs of medical items and services known at the time. Costs can change while you are in treatment due to unexpected treatments but you can’t be charged an excessive amount above the Good Faith Estimate, usually around $400.

One thing that stands out to me is their mother-child connection program. This is an intensive outpatient program. In order to participate, you must be pregnant or have a dependent child and have co-occurring mental health and substance abuse disorder. You’ll receive therapy and follow up services, as well as case management.

Dollar icon Payment Options

  • shield-cross iconPrivate Insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • medicaid iconMedicaid

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient Rehab

Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

aftercare iconAftercare

Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.

12-step icon12-Step

When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.

24-hour icon24-Hour Clinical Care

Safe detox requires 24-hour clinical care in Tennessee. This is due to the health risks that are involved during withdrawal. As the brain reacts to the absence of the drug, severe symptoms can occur, depending on the type of drug used. For instance, alcohol and benzodiazepine withdrawal may result in seizures. Fortunately, supervised care in a clinical setting can provide the necessary treatment to avoid health risks and allow you to complete detox safely.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

young-adult iconYoung adult program

children iconChildren program

House check icon Settings & Amenities

  • home-setting iconResidential setting
  • private iconPrivate setting
  • recreation iconRecreation room

Shield icon Insurance

Our Policy: Frontier Health – Watauga Behavioral Health Services works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

check iconDual Diagnosis

Every individual who enters treatment receives an evaluation for both substance abuse and a co-occurring mental illness. Individuals who have both conditions, receive specialized goals that deal with and focus on putting both diagnosis into a recovery mode during treatment.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

medical-detox iconExperiential Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

life-skills iconLife Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Phone icon Contact

Phone icon (423) 232-2600
Building icon

109 West Watauga Avenue
Johnson City, TN 37604

Call Now - Help is Available
Get Help Now - 615-845-9603
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Fact checked and written by:
Jenise Alvarez
Edited by:
Terri Beth Miller, PhD

Reviews

2.08 (72 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (71)
Accomodations & Amenities
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Treatment Effectiveness
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Overall Experience
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Reviewer
Overall Experience
Date Submitted
Reviewer
1

It was so difficult for me to deal with the people that are supposed to help you and take care of you here. They never took seriously the medication I needed and gave poor advice on counseling. I really struggle with mental issues and all I needed was someone who cared and c ... Read More

Reviewed on 9/21/2018
Overall Experience
Date Submitted

Google Rating

2.1 (71 reviews)
Ashleigh
2 months ago
2

Good, mostly decent providers, bad enforcement of esa policy.As I understand, this place (main one that does it) (if only) has a liability policy where they literally can't sign forms involving esa information.The problem comes in, that instead of explaining this, I had a therapist outright say they couldn't sign my esa document because I didn't have an impairment/ disability. ( Uncomfortable signing it. ) I have four diagnoses that I'm treated for there. And she made me feel as though it should never be signed.Well I got it signed from my primary care provider, absolutely no questions asked. U tell me.

Hughes L
4 months ago
1

If you value yourself at all DO NOT repeat DO NOT seek HELP from this facility.. IT CAN ONLY HARM YOU..I did hard time here 20+ years because there was no other place to go, insurance and top providers are the reason.. THERE WERE A COUPLE REAL GOOD DRS there years ago, not now . Especially REBECCA WARD that almost killed me, I had to be hospitalized because of her!! SEEK OUT SOMEWHERE , SOME ONE ELSE PLEASE

Donnie Draco
7 months ago
1

do yourself a favor and find an actual mental health doctor. was refused a refill on my medication because I was considered a no show for calling to reschedule an appointment that fell on a holiday. I pretty much decided on my own what meds to be on. the doctor on the zoom call openly said she was going to a different place of employment after the month, and asked what meds I would like to try since she wouldn t be seeing me again. this place is a joke.

Christina Polk
8 months ago
1

I missed a couple of appointments and called to let them know except once. I also told them that I was having trouble with my insurance and wanted to put my services on hold. I get a letter from them today saying I have to go to 3 group therapy sessions for coping skills before I can get individual therapy so I called them and sure enough, they won't see me until I do the 3 group sessions even though I've been in communication with them. Incompetent office staff to say the least. Would not recommend.

Harry Polk
8 months ago
1

This place can pound sand. The office staff are completely incompetent.

NCP Momma
9 months ago
5

I whole heartedly can give Watauga Behavior Health 5 stars, I would give them more if I could! I see Jimmy as my case manager and he is absolutely wonderful! Everyone here is so nice and caring.

Addison Holton
11 months ago
1

Tori Skipper
1 year ago
1

If I could give 0 I would this place is a joke!

Keith Kaaos
1 year ago
1

Worst ever, proof that our country had absolutely zero interest in helping mental illness

Mika Poche-Ross
1 year ago
1

You guys have really dropped the ball on me as a patient so many times that it s honestly ridiculous at this point. Mostly medication issues, my psychiatrist up and quit. Even though I had given her my updated phone number, she did not enter it into the system. So, when she quit, I was not notified or put on anyone else s caseload, and when I ran out of medication and my pharmacy could not refill it, I contacted you guys only to find out that she had quit, and that there was nothing I could do but wait weeks for an in person appointment that I absolutely had to be in person for (previously, I ve been having zoom appointments due to living an hour away). I have epilepsy so I need these medication s to survive so my fianc� had to take off work to get me to this appointment because they demanded that it was in person. Only to get there and speak to someone over zoom on an iPad. And now I can t get my medication s because whoever was on the iPad did not do prior authorization. Ridiculous. Please do better. Your patients do not deserve this negligence.

Jared gross
1 year ago
4

Don t let the rating sway you away, the staff does the best that they can to help you become mentally healthy. They got me on my medication that has changed my life forever. I went to a psychiatric nurse and therapy there and they were wonderful. I highly recommend to anyone that s depressed or has high anxiety to see these folks.

Haley Dunn
1 year ago
1

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