Family Support Services

2209 SW 7th Ave
Amarillo, TX 79106

About Family Support Services

Family Support Services is a behavioral health facility located in Amarillo, Texas that offers assistance to children, women, and men who are struggling with their mental health and substance abuse. This facility offers outpatient and aftercare services.

Outpatient treatment includes counseling with evidenced-based therapies like cognitive behavioral therapy. Clients are assessed and given an individualized treatment plan to follow. Trauma-informed yoga therapy is implemented into the program in addition to other programs. After completing the program, clients are moved on to aftercare.

Aftercare services provide resources to those who completed their program. Several resources include program referrals, peer support groups, and educational material.

Family support services accept Medicaid, self-pay options, and private insurance. Common major insurance providers who cover these types of costs include Kaiser Permanente, Bright Health, Wellmark, HCSC, and TRICARE. Additionally, Cigna, Humana, Beacon, Anthem, ComPsych, and Magellan Health cover these types of services as well. Those with out-of-network benefits are advised to contact their insurance provider to verify coverage.

Latest Reviews

inspirational photography
3 weeks ago on Google
5
They are good at what they do
Karen Fearing
3 weeks ago on Google
5
The presentation was very helpful and the conversation was enjoyable
Jennifer
1 month ago on Google
1
Barbara was nice. The clinical director Kathy Tortoreo was not held accountable for not answering 3 phone calls or calling back, even after I left a message about my concerns about how policies are enforced. Its dissapppinting that the agency has well written policies, that were likley put in by board members and yet the policies were not held accountable to be applied. Lisa Tidwell wasnt concerned about following the policies. When I tried to talk to Lisa about a video that was shown to my child, during a visit,she replied she didnt see what was on the video, even though she was supposed to supervise the visit. My issue about the video was a sanitary/inappropriate/policy concern but when I reached out to get information, I was disregarded.

Location

Accepted Insurance

Family Support Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Contact Information

Phone icon (806) 342-2500
Building icon

2209 SW 7th Ave
Amarillo, TX 79106

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Miakayla Leaverson, BS

Reviews of Family Support Services

4.3/5 (117 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

4.3 (117 reviews)
inspirational photography
3 weeks ago
5

They are good at what they do

Karen Fearing
3 weeks ago
5

The presentation was very helpful and the conversation was enjoyable

Jennifer
1 month ago
1

Barbara was nice. The clinical director Kathy Tortoreo was not held accountable for not answering 3 phone calls or calling back, even after I left a message about my concerns about how policies are enforced. Its dissapppinting that the agency has well written policies, that were likley put in by board members and yet the policies were not held accountable to be applied. Lisa Tidwell wasnt concerned about following the policies. When I tried to talk to Lisa about a video that was shown to my child, during a visit,she replied she didnt see what was on the video, even though she was supposed to supervise the visit. My issue about the video was a sanitary/inappropriate/policy concern but when I reached out to get information, I was disregarded.

Dennis Baca
1 month ago
3

Victor Lopez
2 months ago
5

It took awhile to get ahold of someone but the people are nice and it's a fast process once you get your appointment

Viri Carmona
5 months ago
5

Excellent place warm and friendly staff

MeganThings
6 months ago
5

Love Kathy!

Marcus Baldwin
8 months ago
1

These people do not make decisions based in logic or science. They do not observe well, or at all. They seem nice until you have a problem, then they have too much pride to actually listen. I hope better people take over this facility soon. Not sure I'd trust them with much, save for taking money, they're efficient at that. Still stands true 2/28/24. These people should not be in charge of anything. This whole organization is a sham. Please create a better support system for families. Anyone.

Dianna Burton
8 months ago
5

M Armstrong
9 months ago
1

I like quite a few of them there Kathy, Michelle and Adam but some not so much. The ones I mentioned stand above the others and go out of the way to help those in need . There is one that is not helpful at all, matter of fact refused to even allow me to print tax paperwork off of my phone! And told me that as long as I continued to live in a house that was supposed to have been paid off with the money for my personal belongings. She basically expected for me to live in the street!

Danny Rodriguez
9 months ago
4

Well I like the building and can finally get some therapy

Kelli Dowd
9 months ago
3

I'm surprised my counselor hasn't returned my two calls In over a week

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