Erlanger Behavioral Health Hospital

804 N Holtzclaw Avenue Chattanooga, TN 37404
Inpatient
Erlanger Behavioral Health Hospital TN 37404

About Erlanger Behavioral Health Hospital

Situated in Chattanooga, Tennessee, Erlanger Behavioral Health Hospital is a 94-bed treatment center that provides varied programs surrounding treating mental health issues, dual diagnosis, and outpatient counseling for those battling substance abuse.

The Erlanger Behavioral Health Hospital is primarily a mental health institution, but it offers dual diagnosis treatment and an intensive outpatient program (IOP) for individuals facing drug and alcohol addiction. These programs offer various therapies, including dialectical behavioral therapy and cognitive behavioral therapy.

Additionally, a few of the specialized services offered in the IOP and dual diagnosis programs include healthy living groups, psychoeducational counseling, prescription medication management and administration, family therapy, detox services, and experiential therapy.

The Erlanger Behavioral Health Hospital accepts most major insurances, including Evernorth Health Services, Kaiser Permanente, TRICARE, Compsych, BlueCross/ Blue Shield, Humana, and United Healthcare. This rehab center also accepts Carelink Healthcare Services, Aetna, Cigna, and many more.

However, to ensure your insurance is accepted and out-of-network coverage is offered, be sure to contact your provider or confirm with this hospital’s addiction treatment center. In addition, note that this rehab center carries CARF and JCAHO accreditation.

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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.4 / 10

Location

Accepted Insurance

Erlanger Behavioral Health Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (877) 314-6810
Building icon

804 N Holtzclaw Avenue
Chattanooga, TN 37404

Fact checked and written by:
Jason Collins
Edited by:
Quentin Blount

Reviews of Erlanger Behavioral Health Hospital

2.5/5 (103 reviews)
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Overall Experience
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Google Reviews

2.5 (103 reviews)
Niki Garcia
3 weeks ago
5

Lauren Clements
4 weeks ago
1

I have been admitted to a lot of psychiatric hospitals, and this was by far my worst stay.I am writing in regards to my stay in late October 2023 into November. I was admitted there (I lived in Nashville) after a near death suicide attempt.A few days after admission, I woke up at 4am and was vomiting nonstop for hours. I used the bathroom in the hallway to throw up so I wouldn t wake my roommate. After throwing up nonstop for an hour, I was told I could no longer use the bathroom to throw up in and was directed to the group room with a trashcan. I proceeded to throw up for another hour or so. Finally, a nurse gave me a shot of nausea medicine. This let me sleep. Around 8am, I was woken up and forced to get up even though I had been awake for several hours throwing up. I was extremely weak and sick. I explained this and was still forced to get up. I called my mom at phone time absolutely hysterical and when she called the nurse s station about it, a nurse accused me of lying. It was horrendous. I was traumatized from my suicide attempt and in such a sensitive spot. Do better, Erlanger. Psych patients are human beings too.

Response from the owner4 weeks ago
This is very troubling to read, as our goal is to provide the utmost in quality clinical care. In order for us to ensure that we are meeting all identified needs, we rely on feedback. If you would be willing to offer more details, we ask that you please contact us directly by emailing FeedBack@erlangerbh.com. Thank you.
Sharon Jackson
1 month ago
1

The children are not taken care of, they are made to degrade their fellow patients and this process is called Lemon Squeeze. They are locked out of their rooms from 6:30 ish to 9pm e eryday. My daughter was there from a Saturday to a Wednesday and in the process there were 9 fights in which an ambulance had to be called twice.

Response from the owner1 month ago
We greatly appreciate your feedback, as receiving feedback is incredibly important to the work we do. However, reading this was concerning, and we would be grateful to have an opportunity to gather more details so that we can best address your concerns. Please reach out to us directly at FeedBack@erlangerbh.com. We hope to speak with you soon. Thank you.
Jessica Ellis
1 month ago
1

Theses reviews are very alarming! I have a family member getting ready to be admitted here, so this brings me deep concerns. I wanted to leave a "review" just to let this facility know my family, and I see this, will be keep notes on how this stay goes, and is handled, and if our family member endures any mistreatment we will contact our lawyers.

Response from the owner1 month ago
This is very troubling to read, as our goal is to provide the utmost in quality clinical care. In order for us to ensure that we are meeting all identified needs, we rely on feedback. If you would be willing to offer more details, we ask that you please contact us directly by emailing FeedBack@erlangerbh.com. Thank you.
Ethan Wi
2 months ago
1

I was treated well and received what I needed, but the lack of care the "techs" have for residents is concerning. They stand in the hall having loud conversations at night, laughing at every little thing, straight up ignoring residents while they play on their iPad or have a meaningless conversation with a coworker. If you ask them for something only a nurse can provide, they'll just say no, then go back to playing on the computer or iPad instead of finding someone who can help you. And they seem to have no patience, nor memory of their residents because during my stay, there was a guy in a wheelchair who was pretty deaf. They always acted surprised and agitated when he wouldn't respond to them speaking to him from behind in a normal voice. In short, great nurses, social workers and councilors. Truly awful "techs".

Response from the owner2 months ago
We are saddened to read this. Providing clinically excellent care in an environment that supports the healing process is important to us, and we ask that you please reach out to FeedBack@erlangerbh.com so that we can gather more information and best address your concerns. Thank you.
Trish Stroud
2 months ago
1

Day shift on cell phones and didn't like being bothered. All you do is sleep, eat, and watch tv. Plus stole my diamond ring.

Response from the owner2 months ago
We truly appreciate you taking time to provide this feedback. Our goal is to offer a safe and supportive environment where nothing less than exemplary clinical care is offered. That said, we would be very grateful to have an opportunity to discuss these concerns in further detail. Please reach out to FeedBack@erlangerbh.com at your earliest convenience. Thank you.
Joy Tanner
3 months ago
1

This has been the worst experience I have ever had. I was admitted when I was very clear I was not suicidal or even thing about self harm for three days, and the staff and state of the place was nothing short of illegal and disgusting. I then did the PHP program that was also an awful experience. I was kicked out of the program bc all the meds they put me on made it impossible to wake up. I voiced my concerns to deaf ears. Do not go here EVER! Go to Valley.

Response from the owner3 months ago
We truly appreciate you taking time to provide this feedback. Our goal is to offer a safe and supportive environment where nothing less than exemplary clinical care is offered. That said, we would be very grateful to have an opportunity to discuss these concerns in further detail. Please reach out to FeedBack@erlangerbh.com at your earliest convenience. Thank you.
Nikki Rue
3 months ago
5

Tanya Gibbs
4 months ago
4

Erlanger is great for kids with autism and mental health problems. They were kind and helpful! They gave me more information about my son and his behavior in one phone call than another inpatient treatment center did in a month! Most of the staff were professional and obviously cared about their clients. They get 4 stars because there were some communication challenges they need to work on. My son is healing.

Response from the owner4 months ago
Thank you for your feedback! Our goal is to provide the highest quality of care in the safest and most compassionate way possible.
Anna L McNeeley
4 months ago
1

My recent experience here was horrible. We did not have free access to ice water, there were flies around the trash can, and mold in the bathroom. The most dehumanizing part was that, as a woman, I have needs that men do not. If you are going to have women staying in your facility, please stock appropriate menstrual products, specifically various sizes of tampons. I didn t get my clothes for over 24 hours and when I expressed to them that I had started my cycle, the best they could do was give me a cheap tampon and clean but used underwear. Physical health is a huge component of mental health. Please do better.

Response from the owner4 months ago
Thank you for taking time to leave this review. We take all feedback very seriously and appreciate your willingness to share. We would be grateful to have an opportunity to discuss this at greater length and ask that you please contact FeedBack@erlangerbh.com so that we can gain a better understanding of and best address your concerns.
Brittany Brown (Squeakface)
4 months ago
1

This place asked me to bring all my boyfriends diabetes things as they didn t have them, I did and before he was discharged he asked them, countless times over and over up until he left the facility if they put his diabetes stuff in the bags, they all assured they did, it s now 11:30 pm and my boyfriend needs to give his insulin shots - but wait - none of his diabetes items are in any of these bags. I called around 5 times back to back until the call just forcibly ends itself, so I can t contact anybody to get his items. If we didn t get lucky with an almost empty vial we had at the house we could ve had a potential medical emergency due to their negligence. Do not go here if you have any health conditions that require frequent treatment, because it will be neglected horribly.

Response from the owner4 months ago
We greatly appreciate your feedback, as receiving feedback is incredibly important to the work we do. However, reading this was concerning, and we would be grateful to have an opportunity to gather more details so that we can best address your concerns. Please reach out to us directly at FeedBack@erlangerbh.com. We hope to speak with you soon. Thank you.
Shaun L. Wallen
5 months ago
5

Food was good. People who worked there was nice. A wonderful experience that helped me get back on track mentally :)

Response from the owner5 months ago
We re honored to be trusted by so many for wellness support and services. Thank you so much for leaving this encouraging feedback!
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