Cross Creek Hospital

8402 Cross Park Dr
Austin, TX 78754

Cross Creek Hospital TX 78754

About Cross Creek Hospital

Cross Creek Hospital offers services for adolescents and adults struggling with co-occurring disorders. They’re located in Austin, Texas and are considered a highly accredited treatment facility. They provide inpatient care, partial hospitalization, and intensive outpatient therapy. Something that stands out to me about their program is that they treat the following mental health disorders: anxiety, depression, bipolar disorder, autism spectrum disorder, learning disorders, and conduct disorders.

For adults, if you’re in need of detox, you’ll have access to that. You’ll have 24-hour nursing and medication management as well as the opportunity to engage in individual and group therapy. They also provide inpatient services for adults who are struggling with different mental health and substance use issues. This would be more short term, rapid care and you would have access to therapists, case managers, and medical staff to ensure proper care. As a step down plan, you’ll transition to either their partial hospitalization program, or their intensive outpatient program depending on your need.

For adolescents who are 11-17, they have inpatient services available if you are struggling with mental health issues. You’ll engage in individual and group therapy as well as family therapy. As a step down plan, with either program, you’ll transition to either their partial hospitalization program or their intensive outpatient program, depending on what’s best for your needs. They also offer recreational activities to get the mind and body on the same page for the purpose of recovery. They also have free 24/7 assessments and referrals that allows for appropriate connection to services and immediate response to needs.

Latest Reviews

Jake Degtoff
3 weeks ago on Google
5
Lil'Jomon
3 weeks ago on Google
1
The place is understaffed and they are overworked. don't know how they pass inspection. techs are really nice and help you if you need anything. Doctors just give you medication and don't tell you about the side effects. needs new management .
Travis
4 weeks ago on Google
1
Rape-y vibes. Wouldn t wish this place on my worst enemy My wife got sent here from the hospital and they took her clothes and gave her a paper thin jumpsuit and did not give her a bra or her crutches. They say that a broken tailbone and not being able to feel one of your legs doesn t require crutches. She currently has diahrrea and is not able to properly shower. Multiple men have been able to see her naked. She is consistently yelled at and fights are allowed to play out until they just fizzle out on their own. People are constantly screaming etc, and she has not able to sleep since she arrived there 4 days ago. She can t understand her doctor through her thick Indian accent, and they are refusing to allow her to switch. I m not sure how this state-ran facility has become so good at getting away with stuff.

Location

Accepted Insurance

Cross Creek Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).
inpatient iconInpatient
Inpatient rehab programs are geared toward clients in early recovery. They also provide intensive support for clients in crisis and those at an increased relapse risk. Clients receive housing and meals while in inpatient care, allowing them to focus solely on their recovery. Most programs prioritize addiction counseling but may draw on various psychotherapeutic modalities, including CBT, DBT, RBT, trauma therapy, and motivational interviewing. Life skills training and holistic therapies are also common in inpatient care.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.
12-step icon12-Step
12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Couples therapy helps couples learn to control emotions, trust each other, and communicate more effectively. It can be useful for short term intervention for a specific issue or for working on the relationship long term.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Addiction recovery treatment in Texas will offer recreational therapy in a holistic approach to treatment. Therapy incorporates enjoyable activities that support your physical and mental health, such as team sports, creative arts, or individual sports. This activity gives you an emotional outlet, reduces your stress, and improves your mood, each of which promotes long term sobriety.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

When used as recommended, nicotine replacement therapy in Texas provides enough nicotine to help you avoid severe cravings and withdrawal symptoms after quitting smoking. This increases comfort so you're less likely to relapse into your smoking habit.

Amenities

  • basketball iconBasketball Court
  • recreation iconRecreation Room
  • weight iconGym
  • art iconArt Activities
  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • music2 iconMusic Room

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Texas

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 569952

Contact Information

Phone icon (512) 823-0570
Building icon

8402 Cross Park Dr
Austin, TX 78754

Fact checked and written by:
Geordyn Houston, LMSW
Edited by:
Peter Lee, PhD

Reviews of Cross Creek Hospital

2.3/5 (301 reviews)
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Reviews

5

We just started the recovery journey as parents for our daughter. So far we are impressed with the staff, and how smooth the admissions process went. It's wonderful to have such a nice facility right here in Austin, Texas. Highly reccomend

Reviewed on 2/13/2023
1

Hospital from hell.They only care about money and collecting it in advance of a diagnosis. Not one single thing on their “schedule” is followed, only handing out the sedatives and leaving patients in their clothes for days. Violence is ignored by staff & non-violent pati ... Read More

Reviewed on 10/19/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (299 reviews)
Jake Degtoff
3 weeks ago
5

Lil'Jomon
3 weeks ago
1

The place is understaffed and they are overworked. don't know how they pass inspection. techs are really nice and help you if you need anything. Doctors just give you medication and don't tell you about the side effects. needs new management .

Travis
4 weeks ago
1

Rape-y vibes. Wouldn t wish this place on my worst enemy My wife got sent here from the hospital and they took her clothes and gave her a paper thin jumpsuit and did not give her a bra or her crutches. They say that a broken tailbone and not being able to feel one of your legs doesn t require crutches. She currently has diahrrea and is not able to properly shower. Multiple men have been able to see her naked. She is consistently yelled at and fights are allowed to play out until they just fizzle out on their own. People are constantly screaming etc, and she has not able to sleep since she arrived there 4 days ago. She can t understand her doctor through her thick Indian accent, and they are refusing to allow her to switch. I m not sure how this state-ran facility has become so good at getting away with stuff.

Sahara Rodriguez
1 month ago
1

Words cannot even begin to describe the lack of professionalism at this facility. It should absolutely be shut down immediately. Both our Authorizations to Disclose Healthcare Information were lost. Thank goodness I had requested copies because they began accusing me of lying. In fact, they made copies of my copies. Document retention and recording policies are absolutely pitiful. After several requests to meet my family members' doctor and/or therapist, we were constantly denied and never met anyone. Calling a patient is impossible - no one ever picks ups the phone and it is impossible to reach patients to see how they are doing. I overheard several families mentioning that their family members were being overmedicated. Additionally, we were not contacted when he was transferred to a new facility and told "he's and adult he could've called you." If a patient is being transferred to a NEW FACILITY in a NEW CITY, we should have been contacted immediately. What was already an emotionally, physically and mentally exhausting experience for our entire family was exacerbated by a facility that is overmedicating, not taking care of patients, not communicating with families, not answering phone calls, losing patient paperwork, and a complete disregard for patients themselves. The negligence was appalling. DO NOT send your loved ones here.

Jeremy Smith
1 month ago
1

Staff was helpfull however getting home with greyhound bus they purchased for me failed to mention that I'm wheelchair bound first bus equipment for wheelchair access on bus malfunction 2nd bus no spot for wheelchair which ends up coming to next stop at midnight which makes getting a ride home from bus stop very difficult. Which makes it very hard to cope with mentally.

Response from the owner1 month ago
We're thankful that you took the time to review our treatment center, but we're troubled by the circumstances that led to it. Getting your feedback is important to us and the work we do, and we ask that you please contact FeedBack@CrossCreekHospital.com so that we can speak directly, gather more information, and best address your concerns. Thank you.
christina
1 month ago
3

I (21F) stayed here voluntarily back in early March for about 8 days.Good place, there s a routine for how the days go. there s a set schedule for what activities are each day but some activities don t follow through sometimes.-The Doctors that handle your meds are through a tablet which can suck.-the Nursing staff is okay they do their job.-the staff that watches over you and checks on you every 15 mins (depends on the person) are great but it all just depends on the staff person. some of them are strict or rude.- there s not a individual therapist here or counseling. it s all medication monitoring and some group activities ( at least for my stay there).what truly got me through my time there was being with others like me and not feeling as alone when it came to my mental problems because there s many others out there that are having a hard time too.we got to watch movies & youtube, read, draw, journal, and even had yoga time during activity time.shout out to the yoga teacher who also does the chakra healing bowls. that was my favorite part of the stay there.**remember your rights and read over them. you should get a folder with the papers when you arrive there**

Response from the owner1 month ago
Thank you for your willingness to write this review. We appreciate any and all feedback.
layla ali
1 month ago
1

This place is horrible. They don t give a shit to sick people. Nurses and therapists are horrible. They always ignore you and only stay in the office. Please don t send your loved one there you will regret.

Response from the owner1 month ago
Thank you for taking the time to leave this review, though it is concerning to read. The care we offer is designed to meet all identified needs and to be delivered in an environment that supports the healing process. We ask that you please reach out to us at FeedBack@CrossCreekHospital.com so that we can have an opportunity to gather more information and best address your concerns. Thank you so much.
Aryn Hatfield
1 month ago
5

Everyone was very kind to my child and was willing to help him. It was less like a prison than other places and even though it was extremely far from where I live it was worth the drive to know my child was safe and cared for by compassionate people. Be prepared to wait, but that s typical anywhere.

Response from the owner1 month ago
We're so happy you took the time to share your feedback! At Cross Creek Hospital, providing the best possible care has always been our top priority.
jay jones
1 month ago
1

My roommate was there recently. They didn't get some of their meds, and with some others the dosage was wrong.It seems the staff was too lazy to actually log them on admission.And then, once we got home, most of the stimulants were missing. So someone at least took the time to inventory the drugs.But only to steal them.

Rosemary Hodges
1 month ago
1

This hospital really makes me feel hopeless as a mom who has been a healthcare executive for 30 years. Trying to make the right healthcare decisions for my son, in a town that Im not familiar with the healthcare systems, was daunting. I failed my son by choosing Cross Creek Hospital. They were negligent across the continuum of care. From Admissions to Billing to Patient Care to Environment of Care and most importantly compassion . Cross creek failed in every aspect that we the community expect when our loved ones need care.

Response from the owner1 month ago
This is incredibly troubling to read, but we appreciate you sharing. It would be very helpful for us to have an opportunity to gather more information, and we ask that you please allow us to speak with you directly. You can reach us by emailing FeedBack@CrossCreekHospital.com. We hope to hear from you soon. Thank you.
Joshua Stephens
1 month ago
1

Just called to get admitted and the front desk lady hung up very immature/unreasonable/unprofessional and very misleading I hope what ever happens to me falls on they re hands

Rosie Thomas
2 months ago
2

I was a patient there a month or so ago. This is not psychiatric care it s a baby sittings service. # 1 the beds are awful. The staff will do a count to make sure you are there. Doors are locked where are you going. Ward placement is awful. I was placed on the ward with dementia and I am a very active senior. I cried to get to a unit where people talked to each other. Free time was spent watching tv or playing videos Our therapy consisted of nothing yoga basketball.When you see the psychiatrist at least it was private. Other met you in the hallway. Medicare was often late. I am diabetic blood sugar done after I had eaten which increases my dose of insulin. Where I was placed there was only people detoxing from alcohol or drugs most sent there by the court

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