Atrium Health Union

600 Hospital Dr Monroe, NC 28112
DetoxInpatientOutpatient
Carolinas HealthCare System Union NC 28112

About Atrium Health Union

Carolinas HealthCare System Union offers outpatient and partial hospitalization program for those adults who are struggling with mental health and substance abuse issues. Services include medication management, DBT groups, individual and family counseling. Carolinas HealthCare System Union is located at Monroe, North Carolina.

Carolinas HealthCare System Union believes that people seeking for help for either mental health or substance abuse issues should feel empowered and supported. Their main approach is on providing care to individuals who are dealing with behavioral health issues.

Their outpatient program for adults include partial hospitalization, medication management, individual therapy, family and couples counseling, group sessions that include coping skills, anger management, dialectical behavioral therapy (DBT) skills, grief and loss.

Latest Reviews

Aminah s Lifestyle N Kids
1 week ago on Google
1
The Emergency Room is the worse. I wouldn t even give them one star this is the worse hospital ever. I am suffering with chest pains and I still haven t been seen. Everybody just playing around and sitting around. I would not recommend this hospital to nobody. They shouldn t get no stars or they need to be shut down or hire people that actually like doing their job or helping people because the staff here is not it. They need to regroup on this staff.
Nicole Burnett
1 month ago on Google
5
I can t say enough about the care my mom has gotten here ! She originally went to atrium west . Was there a couple days and transferred here to Monroe due to her kidney function. The communication and care here, is the absolute best ! She is on the 4th floor, Howard who is the floor supervisor ( I believe) made sure we understood everything, gave us his number if we needed anything ! The nurses, Nicole, Lily, Tera are so caring, kind and just amazing ! Every doctor , everyone here is just wonderful and so helpful! I m beyond happy with her care here. Thank you to all of the staff, nurses and Dr. s here, ya ll are the BEST!! Very very thankful
Edie Stadler
1 month ago on Google
5
A family member ended up here in the ER. The entire staff was so kind and understanding. From the moment we walked in, the security person was very nice to us, the next stop, the check-in person was nice. I cannot give enough praise to Dr. Kastner and RN Chelsea for the attention given to our loved one. They were very personable and knowledgeable and provided us with such good information. They made a very stressful situation more tolerable. They explained everything to us so we could care for our family member at home. Our patient has mentioned several times that everyone was so nice to him before we got there. Thank you for the work you are doing. You all made a great impression on our family.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.8 / 10

Location

Accepted Insurance

Atrium Health Union works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour icon24-Hour Clinical Care
Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 6480

Contact Information

Phone icon (980) 993-3100
Building icon

600 Hospital Dr
Monroe, NC 28112

Reviews of Atrium Health Union

2.9/5 (361 reviews)
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Reviews

4.5

Went there looking for a complete treatment plan including inpatient and outpatient. The service during the inpatient program was really good but my only complaint is that I would have preferred the program to be longer. And then after the outpatient program I would have lik ... Read More

Reviewed on 9/7/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (360 reviews)
Aminah s Lifestyle N Kids
1 week ago
1

The Emergency Room is the worse. I wouldn t even give them one star this is the worse hospital ever. I am suffering with chest pains and I still haven t been seen. Everybody just playing around and sitting around. I would not recommend this hospital to nobody. They shouldn t get no stars or they need to be shut down or hire people that actually like doing their job or helping people because the staff here is not it. They need to regroup on this staff.

Nicole Burnett
1 month ago
5

I can t say enough about the care my mom has gotten here ! She originally went to atrium west . Was there a couple days and transferred here to Monroe due to her kidney function. The communication and care here, is the absolute best ! She is on the 4th floor, Howard who is the floor supervisor ( I believe) made sure we understood everything, gave us his number if we needed anything ! The nurses, Nicole, Lily, Tera are so caring, kind and just amazing ! Every doctor , everyone here is just wonderful and so helpful! I m beyond happy with her care here. Thank you to all of the staff, nurses and Dr. s here, ya ll are the BEST!! Very very thankful

Edie Stadler
1 month ago
5

A family member ended up here in the ER. The entire staff was so kind and understanding. From the moment we walked in, the security person was very nice to us, the next stop, the check-in person was nice. I cannot give enough praise to Dr. Kastner and RN Chelsea for the attention given to our loved one. They were very personable and knowledgeable and provided us with such good information. They made a very stressful situation more tolerable. They explained everything to us so we could care for our family member at home. Our patient has mentioned several times that everyone was so nice to him before we got there. Thank you for the work you are doing. You all made a great impression on our family.

James Paxton
1 month ago
5

My wife is in the CCU/ICU here in Monroe she was/is very sick but getting better. The staff in the CCU/ICU are amazing. Her nurses Christian, Olivia and Kerissa and others are simply the best. They are kind, knowledgeable and very professional. There were other nurses too, but i don't remember their names, as these are the ones we dealt with the most. This staff has from the very moment we rolled through the doors have been so respectful, to both their patient and me. THANK YOU!!! And GOD BLESS the CCU/ICU staff.

Ci.b.d
1 month ago
1

This is the official place of Hurry up and Wait! The amount of urgency the nurses have when it comes to the care if their patients can be compared to the speed of a sloth. If you're gonna take people here let it be people you don't care about. Disappointing service and care

Ada Linda Rolon
2 months ago
1

This is the WORSE hospital especially the Emergency Department my sis was there on September 6,7,8 and the 9th September 9, 2024 proved to be fatal to her we were told by a charge nurse on day shift that my sister had gotten up to go to the bathroom and fell in the bathroom however none of this was reported on her medical records for this visit to the Emergency Room. Basically my sister was finally admitted to the hospital some 8-9 hours after entering the ED however she was admitted to boarder (hallway) cause they said there were no bed they also stated on medical records that CPR was started on her 1 hour after she arrived at the ED which was 11:31 morning, however her husband was there and stated that was not true he said he would have never left my sister if he had known she was that bad sick. Anyway point is if she was intubated at 12:31 P.M. HOW DID SHE WALK ANYWHERE????? Today is 10/21/24 and we still don t have any answers but we will not give up!!!! PLEASE IF YOUR LOVED ONE ENTERS THIS HOSPITAL PLEASE DO NOT LEAVE THEM AT ANYTIME IN THIS PLACE .We feel that our sister died of negligence due to the fall in the bathroom and CPR had to be started she should have never been allowed to go to the bathroom alone they knew she was a fall risk that are so many wrongs that took place and not letting family know she had passed at 12:52 a.m. we were notified at 7 a.m. this is so wrong and the head nurse that talked with us were very RUDE!We are not through yet we need answers.

Jessica Davis
3 months ago
1

My dad was there about 2 months ago. They did all kinds of test on him including CT, MRI etc. they came back with he had pneumonia an he had messed a couple of his disc in his back up...they admitted him kept him for over a week. Just keeping him drugged...didnt do physical therapy nothing.the doctor was RUDE! He had no compassion for the patients! Fast forward to now we are in a different hospital come to find out my dad had a serious infection in his back had to have surgery...so everything they told us was a lie in Monroe!!!! I wouldnt take my sick dog there if it was the only place to take him!!!! The whole place is a joke!

Response from the owner3 months ago
Jessica Davis, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Elijah Jacob
3 months ago
1

TRASH!!!!!! Throw the entire staff away!!!!!

Response from the owner3 months ago
We strive to deliver the best care. If you will call us (704) 355-8363 to share more about your experience, we would love to know how we can improve. Thank you for taking the time to share your feedback.
J. Lambert
4 months ago
5

My review is only for nurse Penny. Yesterday she was very helpful and patient with me. I needed to explain my son's background on health with her. She is very knowledgeable and very compassionate. Thank you again, nurse Penny!

Sheila Carter
4 months ago
1

I went to the autrium health hospital in Monroe sc and I will never go there again I have migraine and I ask for water I was there about 4 hours they brought me water after I ask twice I ask to go to the bathroom they never came and took me so I ended up having to go on my own after4 hours of beingthere I ask to leave and then the doctor came in with an attitude I wil never go back there it was a terrible experience

Tonya Parker Howze
4 months ago
5

Tracey Nixon
4 months ago
1

Response from the owner4 months ago
We strive to deliver the best care. If you will call us (704) 355-8363 to share more about your experience, we would love to know how we can improve. Thank you for taking the time to share your feedback.
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