Burrell Behavioral Health – Park Avenue

800 S. Park Avenue
Springfield, MO 65802

Burrell Behavioral Health - Behavioral Crisis Center MO 65802

About Burrell Behavioral Health – Park Avenue

Burrell Behavioral Health’s Behavioral Crisis Center is a walk-in crisis center that is open 24/7, every day of the year. It’s located in Springfield, Missouri. Their services for adults include walk-in crisis management, telehealth appointments, adult psychiatry care, and addiction recovery services. They also offer medication assisted treatment (MAT) to manage withdrawal and cravings caused by opioid addiction.

This location is home to their Adult Crisis Stabilization Unit, Rapid Access Unit, and social-setting detox. The stabilization and Rapid Access Unit offer immediate care to adults 18 and older who’re facing severe psychiatric or addiction concerns.

After admission, they perform eligibility and psychiatric assessments to determine the best course of action. If you meet their criteria, you’ll attend brief therapy, access peer support services, and receive observation for 23 hours.

Once you’re stabilized, you’ll be referred to another treatment center for follow up treatment that meets your needs.

Latest Reviews

Joshua Price
5 months ago on Google
5
Very nice people work there and they was able to help me out
John Phillips
5 months ago on Google
1
Had a friend who needed mental health help. He spoke with Sarah Watson she was completely uncaring and unhelpful.
Mary Jaskiewicz
1 year ago on Google
1
The night staff was completely disrespectful and beyond rude. The male working was instigating and antagonizing me during a very difficult time in my life. I reported the behavior by the staff and they are probably on the clock right now. I don't know how to stop this from happening to someone.c
Response from the owner3 weeks ago
Hi Mary. The team at Burrell is committed to providing high quality care to all clients. We take reviews like yours very seriously and are concerned as your experience is far outside our standards and protocols. We appreciate you sharing your experience and urge you to bring your concerns to client relations at 417-761-5033 or info@burrellcenter.com.

Location

Accepted Insurance

Burrell Behavioral Health – Park Avenue works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehabs provide a safe, supportive environment for clients to focus on their recovery secure from outside distractions, stressors, and triggers. Clients receive housing, meals, and intensive clinical supervision. They also engage in extensive addiction counseling, often including group and family therapy. Many programs prioritize recovery-focused life skills training to support clients' reintegration into their home, workplace, school, and community. Evidence-based holistic therapies, such as yoga, acupuncture, meditation, hypnotherapy, or animal therapy, may also be provided.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs offer continuing care for clients in the maintenance phase of recovery and are designed to evolve over time. Outpatient treatment is generally categorized as drug rehab aftercare, but many clients continue to receive services after being discharged from formal care. These services are customized to clients' unique recovery goals, but typically include medical, mental health, and social services. Clients' case manager and recovery team play a key role in developing the client's care plan.
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
partial-hospitalization iconPartial Hospitalization Program
Designed for individuals who don't require 24/7 monitoring, a partial hospitalization program (PHP) provides intensive-level treatment while allowing you to stay at home. PHP treatment typically requires a commitment of at least 20 hours of treatment per week for an average duration of 90 days. Services commonly offered in PHP include medication management and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Insurance coverage for PHP treatment may vary depending on your provider.
24-hour icon24-Hour Clinical Care
Due to the potential for severe withdrawal symptoms, it is important to detox in a facility with 24-hour clinical care in Missouri. Most people experience some form of withdrawal symptoms, and this setting offers medical professionals who are on site 24/7 to provide any necessary treatment. This supervision makes the detox process safer and less painful and improves the likelihood of a successful recovery.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Missouri usually involves several phases: detox, rehab, and aftercare. The rehab phase may include a combination of inpatient and outpatient treatments, as the individual moves through a continuum of care on their recovery journey.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Missouri

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (417) 893-7735
Building icon

800 S. Park Avenue
Springfield, MO 65802

Edited by:
Peter Lee, PhD

Reviews of Burrell Behavioral Health – Park Avenue

3.8/5 (23 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

3.8 (23 reviews)
Joshua Price
5 months ago
5

Very nice people work there and they was able to help me out

John Phillips
5 months ago
1

Had a friend who needed mental health help. He spoke with Sarah Watson she was completely uncaring and unhelpful.

Mary Jaskiewicz
1 year ago
1

The night staff was completely disrespectful and beyond rude. The male working was instigating and antagonizing me during a very difficult time in my life. I reported the behavior by the staff and they are probably on the clock right now. I don't know how to stop this from happening to someone.c

Response from the owner1 year ago
Hi Mary. The team at Burrell is committed to providing high quality care to all clients. We take reviews like yours very seriously and are concerned as your experience is far outside our standards and protocols. We appreciate you sharing your experience and urge you to bring your concerns to client relations at 417-761-5033 or info@burrellcenter.com.
Christopher McBee
1 year ago
5

legit help quality food awesome staff !

Response from the owner1 year ago
Hi Christopher. Thank you for taking the time to leave us feedback. We are pleased to hear to Burrell has been a good partner to you in your wellness journey!
Randy Renken
1 year ago
5

Great place. I was sick alchohol detoxing in the hospital and got transferred here. I only stayed a day for personal reasons but the staff was kind and helpful, they made sure everything was taken care of and I felt safe the entire time.

Rachel Cookinham
2 years ago
1

Don't trust these people. I had a close friend trying to get help. He called them and they basically told him that they can't help him and hung up.

Response from the owner2 years ago
Hi Rachel. Thank you for taking the time to leave us feedback. We take all feedback seriously and would like to get a better understanding of your experience and how we can improve. Please contact us directly at info@burrellcenter.com or call us at (417) 761-5033.
Kerri Glover
2 years ago
1

I've been going to Burrell for six years, i had no problems until my favorite therapist retired. they put me with a woman named Margret, i requested a different therapist and landed with bailey pile. everything was going fine, i liked the treatment options and the safety plans. The pandemic happened and now it is virtually impossible for patients that were at Burrell before the pandemic to even get an appointment. Yeah the pandemic caused everyone problems but now they throw aside the mentally ill who were affected by the pandemic the most? Seems like a backwards system to me. Hire more staff or something good god.

Response from the owner2 years ago
Hi Kerri. Thank you for taking the time to leave us feedback. We take all feedback seriously and would like to get a better understanding of your experience and how we can improve. Please contact us directly at info@burrellcenter.com or call us at (417) 761-5033.
Whitney Blocker
2 years ago
5

The staff here was all very kind and helpful. This is the only positive experience Ive had with Burrell. This place gets it right.

Response from the owner2 years ago
Hi Whitney. Thank you for taking the time to leave us feedback. We are pleased to hear to Burrell has been a good partner to you in your wellness journey!
Lance Lathrop
3 years ago
2

Very unprofessional phone etiquette by staff. Process toke way longer than it needed to. Chris was very thorough and helpful. Food was good. The make decisions who gets further help based on personality.

Response from the owner2 years ago
Hi Lance. Thank you for taking the time to leave us feedback. We take all feedback serioulsy and would like to get a better understanding of your experience and how we can improve. Please contact us directly at info@burrellcenter.com or call us at (417) 761-5033.
J. Nicole Stringer
4 years ago
5

The people who work here saved my life. I am so grateful for the foundation they provided for my recovery. If you have a loved one struggling with addiction they can help.

Anita
4 years ago
4

Stan Start
4 years ago
1

You should hear what they say when you're at the hospital filling meds. Some don't deserve a job

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