Banner University Medical Center

Tucson, Arizona

2800 East Ajo Way
Tucson, AZ 85713

(520) 874-2000

About Banner University Medical Center

Banner University Medical Center, located in Tucson, Arizona, offers behavioral health care, mental health treatment, and dual diagnosis treatment services. If addiction is the primary diagnosis, a client may need to be referred to an alcohol or drug rehab center that provides addiction treatment services exclusively.

Banner University Medical Center accepts individuals from all walks of life and begins all treatment with an assessment and intake process. Their services are offered on an outpatient basis.

Outpatient Treatment
Clients can participate in the outpatient program through telehealth services or in-person sessions. Clients have access to integrated medical care services. This program provides a comprehensive, traditional, and holistic approach to mental health treatment. Individual therapy, group therapy, family therapy, and educational programs are offered.

Private Insurance
Banner University Medical Center accepts most insurance plans, including Banner Medicare, Medicaid, Anthem, Blue Cross Blue Shield, Amerigroup, ComPsych, Cigna, and United Healthcare. Out of network benefits may vary, so it is important to check coverage and benefits prior to starting treatment.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • medicare iconMedicare
  • military iconMilitary insurance
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

children iconChildren program

elderly iconElderly program

hearing iconHearing impaired program

young-adult iconYoung adult program

Shield icon Insurance

Our Policy: Banner University Medical Center works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

dialectical iconDialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

medical-detox iconExperiential Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

nicotine iconNicotine Replacement Therapy

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition Therapy

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Phone icon Contact

Phone icon (520) 874-2000
Building icon

2800 East Ajo Way
Tucson, AZ 85713

Call Now - Help is Available
Get Help Now - 520-428-0475
Question iconSponsored
Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

Reviews

2.4 (401 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (400)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

Staff ignored half my complaints and requests and never assessed me for what I was asking for. So understaffed, maybe that is why they looked burn out all the time. There was even one time where they prescribed the wrong meds. Other people's suffering is like a joke to them.

Reviewed on 2/18/2019
Overall Experience
Date Submitted

Google Rating

2.4 (400 reviews)
Anna Maria Diaz
1 month ago
1

I took my daughter to the ER, she had chest pain's for 2 day's and constant vomiting. We were triaged and were in the hallway with 4 other patients just waiting for an ER bed to be open. During the time instead of an EKG for a possible Heart Attack she was given and X-Ray, it's not the X-ray's dept's fault they were just following orders. Chest pains should have automatic EKG's done on patients, to Rule Out a Heart Attack or not. Blood work employees where Awesome and very professional and caring. My problem was that my daughter and other patients where not tended to as should be. We were constantly asking for help, patients that were in the hallway needed to be treated with respect especially during this time of sickness. My daughter needed to have her bed sheets changed after a few hours in the hallway, a gentleman was yelling out to go to the bathroom and needed help into the ER restroom but no one paid attention, I walked into the ER, no one was around, not one person, a worker finally came out of the room and I said, there is a patient that needs assistance to go to the bathroom .He went out and said do you need to go to the bathroom, he said yes, he tells the patient, can't you get up and he said NO I need a little help, the employee goes back in the ER and never came back. That poor man defacatedted and urinated all over himself and his sheets. He was there for hour's in that condition in the hallway. Look, if you can't tend to patients in your ER because of a shortage of employees and they have to be seen asap, tell them how long it TRULEY WILL BE!! So they can make the choice to leave and be seen at a more Reputable Hospital!! THE ER had NO Supervision in the Work Stations or Area, anyone could go in and out of room's, or anything else available,. UNREAL!! A STEPHEN KING HORROR BOOK! When more employees FINALLY started to browse around, Everyone was talking on their CELL PHONES DURING WORK HOUR'S. BANNER PAY'S YOU TO WORK NOT CHIT CHAT WITH YOUR HOMIES!! There were room's available for patients, they were just not using them, finally a nurse came out and I told her the situation for the patients in the hallway sitting in their Crap. She said we are short staffed so have at it . If you need sheets to change beds go ahead, if you need a throw up cup there on the WALL. I told them I don't get paid to take care of patients because I'm am not on payroll. The patients that were waiting to be seen because a doctor cannot be treated until you are actually in an ER room and not waiting hours in the hallway. I want to stress the hospital was not in divert, which means they are being overwhelmed with patients which was one of the questions I asked. No just short staffed and HEAD'S in their Cell Phones which should only be permitted on Break or lunch!! Do Your Damn Job, stop pretending you don't have time to ck on patients who need assistance to go to the bathroom and be the Hospital ER that Banner Hospital Represent's!! We finally left to North West Hospital on Houghton, my daughter was Triaged and was given the upmost care and treatment immediately and everyone was very kind and professionally!! The ER Facility was IMMACULATE and not FILTHY TO USE. My BIGGEST CONCERN, is for all those PATIENTS who DON'T or CAN'T SPEAK FOR THEMSELVES! I would say if you can drive to North West Hospital on Houghton, you will be TREATED WELL untill BANNER on AJO WAY decides to OVERHAUL THE CONDITION'S AND THE WAY PATIENTS ARE TREATED IN THE ER!! LOOK, I GET IT THAT YOU HAVE THIS REVIEW PAGE, BUT WHAT IS REALLY NEEDED IS AN OVERHAUL OF THIS ER FACILITY!! SOMEONE IN UPPER MANGEMENT REALLY NEED'S TO GO AND LOOK AT WHAT PROCEDURES ARE DONE REGARDING INCOMING PATIENTS, CELL PHONE USE DURING WORK HOUR'S AND ALSO PERIOTIC CHECK'S OF THE ER RESTROOM'S BY HOUSEKEEPING. HAVING A HOSPITAL FACILITY THAT HAS NO GOOD HYGIENE IS A BIG RED FLAG, ESPECIALLY WHEN YOU ARE NOT SURE WHAT PEOPLE ARE COMING IN FOR!! SAFETY IS A PRIORITY!

Response from the owner1 month ago
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Linda Salcido
1 month ago
5

I would like to Thank the ICU doctor & nurses for the outstanding care they gave my Mom. My family appreciate the love and support you gave us during our difficult time. Thanks again, Cardenas Family

Response from the owner1 month ago
We love hearing that you enjoyed your Banner experience. Thank you for your positive review!
Kevin May
2 months ago
5

I had a little procedure at the Banner South Medical Center and all the staff that I dealt with took great care of me. The doctors and nurses couldn't have been nicer, compassionate, caring and professional. Hopefully I won't need to have another procedure, but if I do and they want to send me to the Banner South facility, I know that I'll be in good hands and won't have any reservations based on my experience! :)

Response from the owner2 months ago
Nothing makes us happier than hearing our staff is doing a great job. Thank you for the feedback.
denise habib
2 months ago
4

I appericated my doctor most of all I had dr Martin herring and of course it was intense after surgery I will recover with time and of course I do not like pain and I would have to say my surgery was a long time it was three hours laparoscopic surgery had my ovary cyst and tumor removed and of course I am working keep my lungs open and try not to catch a pneumonia I m at home I am. Taking it easy with Myself yes after surgery my pain does hurt and rest is also what I need as well I was in the patient intensive care unit it was insane I had so get up so early for surgeryI appericated my best friend Sarah being thereAnd mostly my dad was with me for two days after surgery and before surgeryI appericated my nurse in reference to my careBefore surgery the unknown was bothering me and of course I was very uspet before surgeryTwo days I came down with a fever sweating and coughing up blood as well before surgery I was uspet I didn t know whah to expect I was very loved had a lot of love others that are close to me it s my family and of course for a while now I will have prayer they will be praying for me I will always go to dr herring for my women s health

Response from the owner4 years ago
It's a pleasure to hear you had a wonderful experience! We will be sure to share your feedback with the rest of the care team.
Sarah Lee
2 months ago
1

The worst care from any healthcare organization I have ever received. There is NO communication between doctors nor do they know what they are doing leading to a procedure I ve had scheduled for months get cancelled the evening before. Even trying to get information about your conditions is a joke. Go literally ANYWHERE but any Banner location if you want to live.

Response from the owner2 months ago
Thank you for the feedback. We always strive to exceed expectations. Please fill out this secure form if you want to share additional information: https://www.bannerhealth.com/feedback.
Karissa Ramirez
2 months ago
1

This hospital is a prime example of profit over patients. As one of the many for profit hospitals within Southern Tucson, the quality of care and services provided here is by far among the worse. Although, the staff does the absolute best to work with the available resources and they really want to help people, this hospital does absolutely nothing to support their staff. First visit was a 9 hour wait before we were seen by an MD. The second visit, was just as long with a blood glucose of 331 and hypotension and still no action. I do not recommend seeking care at this facility unless you are having chest pain, stroke like symptoms, heart attack, blood loss, or trauma. Banner Medical Center you need to do better for your staff and patients.

Response from the owner2 months ago
We never like to hear that anyone is frustrated. We will look into this if you fill out this secure form: https://www.bannerhealth.com/feedback.
Linda F Piotrowski
2 months ago
5

I am a patient of the Rheumatology clinic. I am cared for by Bart Hunter, DC, MSN, FNP -C. He is a knowledgeable, compassionate provider. He listens well, explains things in a way I can understand, and always does thorough exams. He gives me practical instructions for improving my life with RA. He is friendly and my day always goes better after my check ups with him. He is a great asset to Banner University Rheumatology Clinic. I wouldn t think of going anywhere else for my care. This is the level of my confidence in him.

Response from the owner2 months ago
We love to hear positive feedback about our team members - they're the best!
Joe Dorgan
2 months ago
1

just from reading these reveiws .I wish I would have taken my friend somewhere else ,I feel they are going to make him feel worse .I am going to get him in the morning and take him somewhere else I am horrified with the complaints about this hospital .It always good to read reveiws before you go somewhere I had no idea it could be such a terrible place to get medical or mental help .I can only hope its not to late to save my friend before they do bad things to him

Response from the owner2 months ago
It is always a top priority at Banner to deliver a positive experience. If you would like to share more feedback, please complete this secure form (https://www.bannerhealth.com/feedback) so we can let the appropriate team know.
Michael Takerian
2 months ago
5

Dr Neal was excellent

Response from the owner2 months ago
It's always great to hear positive feedback. Thank you for sharing!
Julio Vanessa Segura
2 months ago
5

Response from the owner2 months ago
Thank you for the positive review!
SIL FIG
2 months ago
5

Banner family pharmacy is awesome and great staff

Response from the owner2 months ago
We love hearing that you enjoyed your Banner experience. Thank you for your positive review!
Kevin Ballesteros
2 months ago
1

This is a negligent Hospital if your undergoing an emergency go to another hospital, they prefer you dead then to provide timely medical attention. 12 hour wait times in the same waiting room, Ive been here accompanying a HBP patient for 6 hours and have not been attended.

Response from the owner2 months ago
Thank you for letting us know. Being on time and delivering quality care is important to us. If you would like to share further, please fill out this secure form: https://www.bannerhealth.com/feedback.
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