Avenue 360 Health and Wellness – Heights - Houston, TX

About Avenue 360 Health and Wellness – Heights

Avenue 360 Health and Wellness – Heights, located in Houston, Texas is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, relapse prevention, and 12-step therapy.

Specialty rehab programs at Avenue 360 Health and Wellness – Heights include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at Avenue 360 Health and Wellness – Heights will find the private transportation allows for discreet and convenient travel to appointments and the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers.

Avenue 360 Health and Wellness – Heights has received accreditations from The Joint Commission.

Latest Reviews

Stephanie Leyba

3 weeks ago on Google

I was seen by Dr Pitts and a nurse named Isabel ( I think that was her name ) anyways they were both very compassionate and very friendly. I went to this clinic because I was having fever and a shortness of breath and finding a clinic that is affordable is very difficult , I was approved at a very low cost and even had my lab work done. I have a follow up appointment in about two weeks. I m very thankful for this place. And I recommend it to anyone who is looking for a local low cost clinic to go to.

Erica West

1 month ago on Google

This wellness center has been a true light in my life in the past two months. I initially scheduled an appointment because they took my Texas Healthy Women's coverage through Medicaid for a well-woman exam. The clinic is extremely clean and the waiting room is spacious. The staff were nothing but kind and courteous. I was seen in under 10 minutes from finishing my new patient paperwork. The NP, Ms. Rojas, was easy to talk to, explained her process and listened my concerns. She addressed my concerns with a full blood panel and even though my Medicaid coverage wouldn't cover what we would need to do for further visits, she helped me get covered through their financial assistance program. I have also seen Dr. Pearce (GYN) who is amazing and funny. She walked me through the different birth control options and worked with Ms. Rojas to make sure what I chose would coincide with the medications and other health issues that were being addressed. Even the security guard on the entry level is a sweetheart. I will be returning here for all of my health needs!

Ronnie Perdalos

2 months ago on Google

Today was the WORST freaking visit here at this clinic and I ve been coming here for a while. I wasted 50.00 dollars to be treated as if my visit meant nothing. Dr. Randolph Is the freaking worst. VERY VERY VERY rude , judgmental and cold hearted. I had to call to make sure my well women s exam was not with here and it WAS. I CANCELLED that appointment so quickly. The front staff is phenomenal and the doctor I see on a regular is the BEST. But Dr. Randolph never ever again. I will say it is partly my fault for not doing my research on her. Due to having positive experiences here. But I will not make that mistake again. I paid 50 dollars to learn a lesson. Is how I will look at. Lesson learned

Gallery

The facilities at Avenue 360 Health and Wellness - Heights in Houston, TX 1

The facilities at Avenue 360 Health and Wellness - Heights in Houston, TX 2

The facilities at Avenue 360 Health and Wellness - Heights in Houston, TX 3

The facilities at Avenue 360 Health and Wellness - Heights in Houston, TX 4

The facilities at Avenue 360 Health and Wellness - Heights in Houston, TX 5

Location

Accepted Insurance

Avenue 360 Health and Wellness – Heights works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Aetna

Ambetter

Amerigroup

Blue Cross Blue Shield

Cigna

UnitedHealth Group

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).

Inpatient

Inpatient rehab programs are geared toward clients in early recovery. They also provide intensive support for clients in crisis and those at an increased relapse risk. Clients receive housing and meals while in inpatient care, allowing them to focus solely on their recovery. Most programs prioritize addiction counseling but may draw on various psychotherapeutic modalities, including CBT, DBT, RBT, trauma therapy, and motivational interviewing. Life skills training and holistic therapies are also common in inpatient care.

Intensive Outpatient

Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.

Aftercare Support

Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

12-Step

12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.

Intervention Services

A drug intervention in Texas may be necessary if your loved one is in denial about a substance use disorder. You can partner with intervention services to plan and execute an effective intervention that educates your loved one about addiction and encourages them to get the treatment they need. Many rehab centers offer intervention specialists who can facilitate the intervention and help with a seamless transition to inpatient rehab for treatment.

Medically Assisted Detox

Ridding the body of harmful, addictive substances, also known as detoxification, is usually the first phase of recovery. Those going through medically assisted detox can be administered medications by a team of medical professionals who are on-site 24/7 to provide different types of therapies that help mitigate withdrawal symptoms.

Treatments

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

In Texas, dual-diagnosis addiction treatment programs can treat individuals with co-occurring mental health and substance abuse challenges. Usually offered on an inpatient or outpatient rehab basis, clinicians provide individual and group therapy, medication-assisted treatment, cognitive behavioral therapy, or dialectical behavioral therapy, and skills training to address both disorders and equip you with the skills to maintain your recovery.

Programs

Teen Program

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Program For Men

Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.

Program For Women

Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

HIV/AIDS Program

HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

The goal of cognitive behavioral therapy (CBT) in Texas is to change thought patterns, which leads to changes in behavior. Specific techniques during CBT can include self talk, SMART goals, journaling, and positive activities.

Peer support is an important aspect of group therapy sessions for drug and alcohol addiction. As you and your peers share stories and encourage each other, it fosters a sense of community and belonging that helps you process your feelings and reduces the sense of isolation that is associated with addiction.

Individual therapy offers you a confidential space to address the complexities of your drug or alcohol addiction. Your therapist guides these personalized sessions to help develop self awareness and manage stress. This promotes sustained sobriety and overall well being.

Therapy sessions that incorporate motivational interviewing focus on OARS: open questions, affirmation, reflections, and summarizing. This facilitates an exchange of information and an empowering of the client to decide for themselves what changes might need to be made in their lives.

Together with an experienced trauma therapist, you work on healing emotional wounds from traumatic experiences within a trauma therapy environment. Your therapist will help you process the experience of the trauma, which promotes emotional healing and improves your overall mental health.

Couples therapy helps couples learn to control emotions, trust each other, and communicate more effectively. It can be useful for short term intervention for a specific issue or for working on the relationship long term.

The purpose of family therapy is to create a supportive and understanding family dynamic within the family unit. Therapists help individual members to identify and change harmful behavior patterns and improve communication. This provides a stable foundation for the family and their loved one's recovery.

When used as recommended, nicotine replacement therapy in Texas provides enough nicotine to help you avoid severe cravings and withdrawal symptoms after quitting smoking. This increases comfort so you're less likely to relapse into your smoking habit.

Amenities

Private Transportation
Residential Setting
Private Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(713) 426-0027

Website

2150 W 18th St
Houston, TX 77008

Get Help Now - 800-985-8516

Who Answers?

Reviews of Avenue 360 Health and Wellness – Heights

3.7/5 (242 reviews)

141

Google Reviews

3.7 (242 reviews)

3 weeks ago

1 month ago

2 months ago

Tre Taylor

Very unprofessional just rude, they should fire everyone and start from scratch. The call center, front desk nurses all are trash

Guillermo

3 months ago

Professional and Human Attention Very Grateful I have already been taking care of my health for several years in this place Blessings

The Real KitKat Flores

Very unprofessional I ve been dealing with this since last yearDr. Randolph is very unprofessional. I had already read about her, but I decided to go in because it was my first time ever being pregnant. She literally was very rude. The rudest person I ve ever met in my life. She doesn t even let you finish your sentence she doesn t even let you talk. I came out of there crying feeling lost and overwhelmed . They say they will call me to talk about her and they never did not once has anybody called me to see what really happened . I ve been charged 1000 something for a bill that I ve been trying to fix And I ve been going back-and-forth. Lab Corp is charging me. I ve been giving $20 payments just to stay off my credit now they say that they re gonna talk to the main person from that office and they still haven t gotten back to me. They ve been back-and-forth back-and-forth I ve been calling and calling and calling they wouldn t answer . I ve talked to like 3-4 people already now I ve been communicating with some girl name Alicia but she says she s gonna go into meetings every time I try talking to her and then she ll call me back in 30 minutes. She hasn t called me. It s been what I already half a year already and still no reply. They re the only ones that can fix it even Lab Corp tells me that they re the ones thay can fix the payment and fix it Because Blue Cross won t cover that anymore they already hadIdk why they still have Randolph working there and doing these exams without ppls my consent and I m still here waiting waiting waiting waiting stillWaiting for Alicia to call me back

Pecana Brown

5 months ago

I'm Right You're Wrong

Whoever answers the phone is the most incompetent, laxed, and uninformed excuse for a human being that I've ever had the displeasure of speaking with.

Paulina Flores

6 months ago

The absolute worst clinic I have been. I was originally going to Avenue 360 pediatrics in memorial but since I turned 18 they could no longer take me and referred me to the heights location. My first time going in longest wait I waited nearly an hour to get seen and they were only 2-3 people in the lobby. I go in I tell him my concerns and dismisses them and says not my concern I only do routinely check ups after that he refers me to another specialty since he only does routinely check ups the clinic does not refer me to gyno. Once the appointment was done I need to do blood work and they forgot about me I had to go to the front desk 3 time to let them know that I was here for blood work after. I see him a month later comes in for 5 min tells me my test results. Does not check my heart , ears , throat nothing. I will not be going back

Sylvia Perez

Use them for regular doctor and obygn.

Beau Johnson

They have destroyed my life I don't know what to do social security said I would do e ve on my disability. I am part of the soar program and they help you get on your disability I was at first working with Mrs. Moshay but she quit in 2022 and then Erica picked up my case at the end of 2022 and I went in to see them at the beginning of 2023 and Mrs Lila and Erica both said they filed an appeal everything was good right. Well in May of 2023 I went in to get paperwork for housing to show that I had a representative helping me to get on my disability Erica went back to her office and Forged and Award letter while I was talking to Lila and so I left and time went on I never heard from them they were never in the office so I went to the disability office and they said no one ever filed an appeal. I called them and Erica said that's crazy but Beau we dropped your case in May. I said I have a letter we're I just saw you in May. What are they doing that they don't remember writing me a letter omg. A whole year of my life waste. I need help no one will listen I need a voice

Raul Amaya

7 months ago

Honestly, this clinic is a pain in the ass, they never answer your calls, they always leave you waiting on the line for hours and they never help you resolve anything, they are disastrous.

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Avenue 360 Health and Wellness – Heights