Aurora Santa Rosa Hospital

1287 Fulton Road
Santa Rosa, CA 95401

Aurora Santa Rosa Hospital CA 95401

About Aurora Santa Rosa Hospital

Santa Rosa Behavioral Healthcare Hospital (SRBHH), located in Santa Rosa, California, is part of the Northern California Behavioral Health System. They specialize in care for adolescents and adults living with a co-occurring diagnosis or substance use disorder.

You’ll find both inpatient and outpatient care programs, both of which utilize the expertise of trained physicians, social services clinicians, and activities therapists. There are also flexible treatment options including a partial hospitalization program, an intensive outpatient program, and telehealth services.

Adult and adolescent inpatient programs incorporate 24/7 monitoring and stabilization along with therapy services. You’ll work with your team to determine an appropriate individualized treatment plan designed to meet your recovery objectives.

There’s also a special track for seniors, aged 62 and above. Here, they’ll help you age with grace and dignity by addressing any of your psychological concerns. They have inpatient and outpatient, but even if you’re not staying overnight, they’ll give you lunch, snacks, and free transportation to your appointments.

Through the outpatient programs, you’ll be supported through treatment modalities including dialectical behavior therapy, cognitive behavioral therapy, and eye movement desensitization and reprocessing.

Latest Reviews

evil !!
4 weeks ago on Google
1
This was the absolute worst experience of my life, this place should be shut down for good and all licenses revoked. Horrible treatment.
Response from the owner3 weeks ago
Thank you for taking the time to leave a review. We take feedback seriously and would like learn more about your experience. Due to HIPPA regulations, we cannot discuss this matter on this forum. Please consider leaving us feedback via our patient experience survey here: https://norcalbehavioral.com/inpatient-experience-survey-santa-rosa/ or reaching out to our Patient Ambassador at 707-800-7760 or via email at asr.qualityservices@aurorabehavioral.com so that we can learn more details about this and address them internally.
Kairea
1 month ago on Google
1
Absolutely horrible. Just terrible overall I hated it
Response from the owner3 weeks ago
We re truly sorry to hear about your experience. We strive for excellence in caring for our patients, and your feedback is invaluable. We re committed to making improvements, and we appreciate you sharing your thoughts with us. You can go to https://norcalbehavioral.com/inpatient-experience-survey-santa-rosa to complete a Patient Experience Survey, and you are invited to contact the hospital and ask for the Patient Ambassador at 707-800-7700. Thank you for helping us grow and do better.
savannah Johnson
1 month ago on Google
1
My child is currently there. They do not keep me informed or updated on my child. They say he can come home in 3 days then in 3 days they say 3 more. I call and they never tell him. I have no clue as to what is going on with my child.
Response from the owner3 weeks ago
Thank you for your feedback. Because of patient confidentiality and privacy regulations, we are not able to comment about patients within this platform. But someone from our clinical care team will be following up by reaching out to you. We also encourage you to contact the hospital at 707-800-7700, option #5, and ask to speak with our Patient Ombudsman.

Location

Accepted Insurance

Aurora Santa Rosa Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Amenities

  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (877) 717-0085
Building icon

1287 Fulton Road
Santa Rosa, CA 95401

Fact checked and written by:
Nadia El-Yaouti, M.Ed.
Edited by:
Peter Lee, PhD

Reviews of Aurora Santa Rosa Hospital

2.2/5 (176 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
38
4
11
3
8
2
10
1
119

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.2 (176 reviews)
evil !!
4 weeks ago
1

This was the absolute worst experience of my life, this place should be shut down for good and all licenses revoked. Horrible treatment.

Response from the owner4 weeks ago
Thank you for taking the time to leave a review. We take feedback seriously and would like learn more about your experience. Due to HIPPA regulations, we cannot discuss this matter on this forum. Please consider leaving us feedback via our patient experience survey here: https://norcalbehavioral.com/inpatient-experience-survey-santa-rosa/ or reaching out to our Patient Ambassador at 707-800-7760 or via email at asr.qualityservices@aurorabehavioral.com so that we can learn more details about this and address them internally.
Kairea
1 month ago
1

Absolutely horrible. Just terrible overall I hated it

Response from the owner1 month ago
We re truly sorry to hear about your experience. We strive for excellence in caring for our patients, and your feedback is invaluable. We re committed to making improvements, and we appreciate you sharing your thoughts with us. You can go to https://norcalbehavioral.com/inpatient-experience-survey-santa-rosa to complete a Patient Experience Survey, and you are invited to contact the hospital and ask for the Patient Ambassador at 707-800-7700. Thank you for helping us grow and do better.
savannah Johnson
1 month ago
1

My child is currently there. They do not keep me informed or updated on my child. They say he can come home in 3 days then in 3 days they say 3 more. I call and they never tell him. I have no clue as to what is going on with my child.

Response from the owner1 month ago
Thank you for your feedback. Because of patient confidentiality and privacy regulations, we are not able to comment about patients within this platform. But someone from our clinical care team will be following up by reaching out to you. We also encourage you to contact the hospital at 707-800-7700, option #5, and ask to speak with our Patient Ombudsman.
Kevin OC Vang
1 month ago
4

Was here back in April(2024), got placed on a 5150. Lowkey a safe haven if you hate your home life. They say try not to come back but then give me a good time over there . 9/10 would attempt again, just to be there.Comparing everything from my personal life to this place, it was effing heaven. No responsibilities, no school, no homework, no chores, free food, free showers, free clothes, free soap, free shampoo, free lotion. What more could you ask for?!! This place is like a haven. Hell I wished the world babied me like they did for me there. Just follow the golden rule, treat others the way you want to be treated and you shall be rewarded accordingly.This got a 4/5 because they treat you very well. Sure it gives you hope but when you feel all better they release you back into the open world of suffering.This place won t fix you but it will definitely hold the burden of responsibility for a while. If you need a break from life, put yourself under 5150. Mental health is a serious issue and give yourself the break you deserve and admit yourself there(if you have insurance).

Response from the owner1 month ago
Kevin, thanks for sharing your feedback with us. We strive to provide a safe and supportive environment. We would like to invite you to take our patient experience survey so that we can learn more about things we did well and things we can improve on: https://norcalbehavioral.com/inpatient-experience-survey-santa-rosa/
Jay R
1 month ago
1

They served "apple pie" that was just cold unpeeled apple slices covered in what looked like gelatin (it also jiggled when you touched it), the gelatin and apple slices were then placed between two uncooked pieces of mystery crust. it's very hard to focus on your mental health when the food they give you is okay at best and sometimes just disrespectful, that in itself will make someone want to go AWOL, even homeless people get better food than this.

Response from the owner1 month ago
Jay, we re truly sorry to hear about your experience. We take feedback seriously and strive for quality. Your comments will help us improve our offerings. Please reach out to our Patient Ambassador at 707-800-7760 or via email at asr.qualityservices@aurorabehavioral.com so that we can learn more details about this and address them internally.
SSgt B
1 month ago
1

Staff is useless. I expect nothing less from a state that could careless about their homeless vets and civilians with mental health issues. They allowed my mother to leave the facility without contacting us. I m just now hearing from another family member she hasn t been there in 7days. Not once did this facility contact myself or my sister to keep us updated on what s going on. Using the excuse of HIPPA when we re on the list of people that are allowed to have her medical records disclosed. Rude and unprofessional. Nobody seems to be doing their jobs either for a 24hr facility. Can t get ahold of anyone with some sort of information. Trash!

Response from the owner1 month ago
Thank you for taking the time to leave feedback about this experience. Your concerns are important to us, and we take them seriously. We are committed to improving our communication and support for families. Thank you for bringing this to our attention. Due to HIPPA regulations we cannot discuss this on this forum. Please reach out to our Patient Ambassador at 707-800-7760 or via email at asr.qualityservices@aurorabehavioral.com so that we can learn more details about this and address them internally.
Cristina Zavala
1 month ago
5

This place helped me so much. I was very hesitant at first when saw the reviews but I had quite the opposite experience. When I requested to speak to a psychiatrist the Dr made time and talked to me and took his time to explain what was going on and how I could recover. He gave me hope. Staff was friendly and attentive.

Response from the owner1 month ago
Cristina, we really appreciate you taking the time to leave us this review. We d love to know what made your experience great. Please consider leaving us feedback by filling out our patient experience survey here: https://norcalbehavioral.com/inpatient-experience-survey-santa-rosa/
Silvia Cuevas Lopez
1 month ago
1

This is the worst experience I ve ever had! When I got there I waited 5 hours to get into my unit. In those 5 hours others came and went within 20 mins of being there. They would not let me call my family to let them know where I was until I got into my unit. After 5 hours I had a break down and cried, nurses came into the room I was in. Then I have a blonde lady named Erin who works in Administration, yell at me telling no we aren t doing this and got 2 male nurse to force me out. I cried and yell no because my wrist were already messed up bad due to the handcuffs officers put me in. They would NOT listen to me ! If it wasn t for the nurse Anthony letting me hold his hand it would have gone a different way. After walking me to unit 600 they left me there. No tour of where things were, no towel, clothes, tooth brushes or anything. They DO NOT listen! I was off my medication for 4 days because they wouldn t listen to me when I said I can only take it at night. Being at this facility made me 100x worst! I ve been in a 5150 before so I know how you should be treated. This place did not care about us and it makes me so upset knowing this place is still taking people in when they treat them terribly! Is so difficult to see a doctor, so they have you stay way longer then your 3 day hold. I left this place traumatized! If I could give it 0 stars I would give it -5!

Response from the owner1 month ago
Silvia, I m truly sorry to hear about your experience. Your feedback is invaluable, and we take these matters seriously. We strive to provide compassionate care and are committed to improving our services for everyone. Due to HIPPA regulations we cannot discuss this on this forum. Please reach out to our Patient Ambassador at 707-800-7760 or via email at asr.qualityservices@aurorabehavioral.com so that we can learn more details about this and address them internally.
haley marie
2 months ago
1

if i could give zero stars i would. please don t ever take you re child to this place or anyone you love. this place is horrible and so under staffed. my stay here was absolutely terrible. food is horrible. schedule is horrible. everything about this place is horrible! it s literally a prison!! a lot of the staff judge and aren t nice. some say they don t have time to talk because they have to watch the other patients due to understaffing issues. you re either stuck in you re room or forced to be in the tiny day room for hours at a time. you hardly ever get to have outside time. this place makes you feel beyond lonely! these staff here do NOT care about they re patients. i left here with way more issues than i had before i went in. this is not the place to be. it s traumatizing. i don t even understand how they can serve the food that they do. it s fake and absolutely disgusting! staff also likes to lie to parents about their kids. they lied to my mom multiple times when she called to talk to me, they told her that i was sleeping when i wasn t or that i didn t want to talk to her which was not true, i needed my mom the most during this time! these people are heartless. i hope this place gets shut down.

Response from the owner2 months ago
Hi Haley, we are truly sorry to hear about your negative experience with us. Feedback is invaluable in helping us improve our services. Thank you for sharing your concerns with us. Please reach out to our Patient Ambassador at 707-800-7760 or via email at asr.qualityservices@aurorabehavioral.com so that we can learn more details and address them internally.
RDV GLOBO
2 months ago
1

insurance leeches.

Response from the owner2 months ago
Thank you for taking the time to leave this review. We'd like to learn more about what you mean by this review. Please reach out to our Patient Ambassador at 707-800-7760 or via email at asr.qualityservices@aurorabehavioral.com so that we can address this issue.
kyla
2 months ago
1

This place was traumatizing. Almost all staff are rude, cold, and unkind. It s dirty, rooms never got cleaned the whole week I was there. Moldy showers, and stuff written on walls. They kept us locked in our rooms for up to hour at a time for no reason.Foods good. Clothes are good. But don't send your kid here. I left worse and with more horrible things i m forced to remember.This place WILL keep you majorly safe though.

Response from the owner2 months ago
Thank you for sharing this feedback with us. We want everyone to have a great experience with us. In order for us to thoroughly address your concerns, we ask that you reach out to our Patient Ambassador at 707-800-7760 or via email at asr.qualityservices@aurorabehavioral.com.
Alex Konkler
2 months ago
1

i came out with at least 2 more mental disorders than i went in with

Response from the owner2 months ago
Thank you for taking the time to leave us feedback. We would like to discuss with you in detail. Please reach out to our Patient Ambassador at 707-800-7760 or via email at asr.qualityservices@aurorabehavioral.com so that we address your concerns.
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Aurora Santa Rosa Hospital

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Vienna Psychological Group
Glendora, CA (626) 709-3494

Vienna Psychological Group

Vienna Psychological Group is dedicated to help those adult that may be stru... read more.
South Coast Counseling
Costa Mesa, CA (844) 330-0096

South Coast Counseling

South Coast Counseling provides chemical dependency treatment for dual diagn... read more.
Elevation Behavioral Health
Agoura Hills, CA (888) 643-7135

Elevation Behavioral Health

Elevation Behavioral Health understands how difficult it is to find addictio... read more.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?