Helio Health

Syracuse, New York

847 James Street
Syracuse, NY 13203

(315) 492-1184

About Helio Health

The Willows Inpatient Rehabilitation is located in Syracuse, New York, and is a part of the Helio Health network. They provide alcohol and substance use disorder treatment, including inpatient withdrawal and stabilization services and rehabilitation for adults. The Willows is one of the few treatment facilities in New York that offer services to pregnant women as well as postpartum moms with infants up to three months.

Their inpatient detox program is New York State OASAS certified. They have 40 beds and offer 24/7 onsite medical staffing to help individuals experiencing mild to moderate withdrawal symptoms through individual and group counseling and medical management tailored to meet an individual’s unique recovery needs. They prioritize admission for pregnant women and those who’re at risk of losing their children due to substance abuse.

The inpatient rehabilitation program at The Willows provides short term intensive rehab services for people with alcohol and substance use disorder. Individuals receive education on substance abuse and individual and group counseling using a multidisciplinary approach treatment plan.

Many commercial insurances are accepted as well as New York Medicaid and Medicare. A sliding scale fee payment plan is offered for those without health insurance coverage. No one is turned away for an inability to pay.

Dollar icon Payment Options

  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • military iconMilitary insurance
  • medicaid iconMedicaid

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient rehabs offer an intermediate level of care for clients who do not require the kind of intensive supervision and support an inpatient program typically provides. Many clients transition into outpatient care immediately after exiting inpatient treatment. Others enter outpatient programs upon completing detox. Some facilities offer ambulatory medical detox for clients who do not require hospitalization. Most outpatient rehabs offer a combination of services, including addiction counseling, life skills training, and medication assisted treatment (MAT).

inpatient iconInpatient Rehab

Inpatient rehabs provide a space for clients to focus exclusively on their recovery while receiving intensive supervision and support. Inpatient treatment centers provide housing and food and most offer round-the-clock clinical care. Their primary treatment modalities typically consist of addiction counseling using various psychotherapeutic methods, including CBT, DBT, RBT, and motivational interviewing. Many rehabs also provide specialized services for clients with co-occurring addiction and mental illness. Recovery-focused life skills training and holistic therapies are other common services.

intensive-outpatient iconIntensive Outpatient

Clients who enroll in an intensive outpatient program (IOP) are typically either in early recovery or are experiencing a crisis that increases their relapse risk. These programs promote clients' sustained sobriety through robust support, including multiple, extended care sessions per week. Intensive outpatient treatment often encompasses an array of services, including psychotherapy, recovery education, and evidence-based holistic therapies, such as acupuncture and meditation. Many outpatient rehabs also offer medication assisted treatment (MAT).

aftercare iconAftercare

Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.

12-step icon12-Step

Participants in 12 step programs maintain access to community-based peer support, which is the programs' primary treatment modality. 12 step recovery combines personal growth with paper coaching. Participants regularly attend group meetings, which are free, anonymous, open to the public, and available multiple times per day in most communities. They are also mentored by self-selected sponsors who guide them through the steps of recovery. Age and gender specific and other specialized formats are common.

24-hour icon24-Hour Clinical Care

For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. The cost for detox is $683 per day.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

lgbtq iconLGBTQ program

military-hat iconMilitary program

bed iconTotal Beds

40

House check icon Settings & Amenities

  • private iconPrivate setting
  • spa2 iconYoga studio
  • weight iconGym
  • acupuncture iconAcupuncture room

Shield icon Insurance

Our Policy: Helio Health works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Aetna
Cigna
Excellus Health
MVP Health Care
Molina Healthcare
Blue Cross Blue Shield
Beacon Health
CDPHP
Fidelis Care
Indian Health Services (IHS)
Optum
WellCare

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

dialectical iconDialectical Behavior Therapy

During dialectical behavior therapy in New York, you and your therapist will look for triggers and patterns that are guiding your emotions. This involves keeping a diary of your emotions and situations and sharing this each week with the therapist. This information will determine what you work on in each session.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

desert iconMotivational Interviewing

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

couples-therapy iconCouples Therapy

You can participate in couples therapy to focus on a specific problem in your relationship or for general strengthening of the relationship. This therapy aims to help you improve communication, address conflict, and grow in affection for one another.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

recreational-therapy iconRecreational Therapy

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Check icon Accreditations

SAMHSA

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Phone icon Contact

Phone icon (315) 492-1184
Building icon

847 James Street
Syracuse, NY 13203

Call Now - Help is Available
Get Help Now - 716-351-4382
Question iconSponsored
Edited by:
Peter Lee, PhD

Reviews

2.74 (28 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (27)
Accomodations & Amenities
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Meals & Nutrition
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Treatment Effectiveness
0
Admissions Process
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Staff & Friendliness
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Cleanliness
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Value for Cost
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Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

The doctors are no good. They do the minimum to help to your recovery process, and they don't care at all if you are comfortable or not. Individualized treatment is not really an option, because they think they know better, so they won't work to meet your needs. Don't come h ... Read More

Reviewed on 11/15/2018
Overall Experience
Date Submitted

Google Rating

2.8 (27 reviews)
Patrick Williams
3 months ago
1

They hire the absolute bottom

Susan Diamond
1 year ago
1

I don't go there but my son supposedly does.. so I have a question you may be able to answer me.. is there a charge to stay there

Destiny Currier
1 year ago
4

Vanessa Chavez
1 year ago
1

With all these reviews I'm afraid to go...What's the point of inpatient detox if you're not going to make the person comfortable?. Wouldn't that make us want to run and use ASAP?..With that being said it's no wonder people aren't remaining clean in Syracuse and why ppl can't make it THRU the detox process..It's very disheartening

Katin Rasmussen
1 year ago
1

Nightmare to work here and Id never suggest staying, Dangerous for staff and patients.

Response from the owner1 year ago
Thank you for reaching out and sharing your opinion. Helio Health is involved with many initiatives to support the workforce and we have made tremendous investments in our colleagues. Leadership and management care about the team and work daily to find additional avenues to support everyone. Helio Health cares about the patients we serve and are the top priority and management works diligently to support our employees. Our mission is to promote recovery from the effects of substance use and mental health disorders and other health issues. Our values are the people we serve come first, easy access to care, inclusivity, personal integrity and that Helio Health colleagues are our greatest asset. Helio Health works diligently to support our colleagues and provide a safe professional environment. If you would like to discuss this further, you can reach out to our Compliance or Human Resources Team directly.
Mason Stone
2 years ago
5

Michael Lavelle
2 years ago
5

So as a client I thought I would share my "unadulterated" thoughts on Helio Health. First of all, lets start with rehab in general. It's a horribly uncomfortable process that will eventually save your life. This being said, its pretty easy to have a negative view of any organization while you are 30 days or less from a drug or a drink. I have found Helio Health to have an abundance of resources for one to obtain sobriety and restart their life. In just the last 80 days I have been able to get my head screwed on straight, remain sober, fix broken relationships and obtain a pathway to success in every area of my life. Physically, mentally, spiritually the tools were there to obtain. It was up to me to accept that no "program" or rehab is going to be perfect and my life transformation was up to me. It was my job to use the assets given to my advantage and Helio Health had plenty to offer that were much different than my prior rehab experiences! Although staffing any business can be tough in these times, the counselors and nurses were super helpful and friendly. Hopefully with the intense need for recovery staff, businesses will start to pay them a bit more of what they deserve!

Response from the owner2 years ago
Thank you for your review. Helio Health values your feedback. We strive to provide quality care and access to services.
Kristina Morrison
2 years ago
1

Ariel Come
3 years ago
5

w00 w00
3 years ago
1

My daughter has tried their detox program several times. This last time was the worst and did not help. They have a one size fits all protocol which is ludicrous. Every person is different and requires individual treatment. The staff is over worked and under payed. The beds are horrible and food less than appetizing. People come to these state run facilities because they can not afford private care and are treated like cattle. Please do your research and look to out of state facilities that take NY Fideluis ins., they are out there. This is epidemic and NY is bottom of the barrel when it comes to helping these poor people. My family is not alone in this and it's torture. Do not send your loved one to Helio.

Response from the owner3 years ago
Thank you for your review. Helio Health values your feedback. We strive to provide quality care and access to services. Please contact marketing@helio.health or call our compliance hotline at 844-462-3035 to provide further information.
N Grady
3 years ago
1

Roger Alexander
3 years ago
2

The detox staff are great but if u are thinking about going impatient there don't go some of the staff lie on the patients from the floor staff to the higher up staff if they do kick u out the highter up tell lies to other programs so u can't get in to other programs

Response from the owner3 years ago
Thank you for your review. Helio Health values your feedback. We strive to provide quality care and access to services. Please contact marketing@helio.health or call our compliance hotline at 844-462-3035 to provide further information.
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