Pathways – Summar Office

238 Summar Drive
Jackson, TN 38301

West Tennessee Healthcare Pathways Jackson Summar Drive TN 38301

About Pathways – Summar Office

Pathways – Summar Office is a behavioral health facility in Jackson, Tennessee. They serve men and women affected by mental health conditions and substance use disorders. They also address co-occurring conditions. This is when someone is simultaneously dealing with both mental illness and addiction. Their treatment options include inpatient care and outpatient therapy. Their inpatient services involve medical detox, crisis stabilization and psychiatry.

Medical detox is typically the first step in substance use addiction recovery. It removes addiction-related toxins from your body in preparation for the main therapy. Medical detox in this facility takes place in their highly structured and therapeutic detox unit. The process involves assessment, individualized treatment planning and stabilization with 24/7 monitoring by trained professionals. Medication may be administered to ease the withdrawal process. This ensures your detox is safe and comfortable.

After detox you can continue your recovery with their outpatient services. They may also refer you to a community inpatient rehabilitation facility if necessary. Their outpatient services include individual and family counseling. This helps you address personal challenges, improve relationships and develop healthy coping strategies for lasting recovery. Intensive outpatient group sessions are also available for adolescents and adults. Emphasis is on life skills and relapse prevention.

The facility even offers medication assisted treatment. This technique is effective in addressing opioid and alcohol dependence. It uses FDA approved medications alongside counseling to support recovery. Buprenorphine-based medicines such as Vivitrol and methadone are typically used to ease withdrawal symptoms. This allows clients to undergo counseling and therapy. This comprehensive approach addresses the psychological and physical aspects of addiction.

Their outpatient services are quite extensive and include medication management for co-occurring patients. They also offer case management, individual placement or support and employment assistance. You’ll benefit from their peer support programs as well. Most of their services, especially the counseling aspect, offer telehealth options which enhance convenience. It’s also financially convenient that they accept Medicaid and Medicare. You may even get a discounted fee if you qualify. The facility is part of the West Tennessee Healthcare System.

Latest Reviews

Denise Thomas
4 weeks ago on Google
5
Logan Neace
3 months ago on Google
1
This hospital ruined my wife and got her to abandon our family for peace because she was feeling overwhelmed.
Response from the owner2 months ago
We appreciate your feedback and take your concerns very seriously. Please contact our Patient Relations team (731) 541-6184 if you would like to further discuss your experience.
Thelma Williams
6 months ago on Google
5
I was calling let them know I m be 10minutes late cause traffic but they at front text don t answer the phone when come in she was like you late but already had call told the lady but I m be seen today yess but the act like they too good to answer the phone just looking at it instead of answer it I m late because they be playing at the front task like it s ok it s not they seen you all the way back I say no to abuse from a worker so yes you don t do no it s not ok,you suppose to respond to your customers and clients
Response from the owner3 years ago
Thank you again for taking the time to let us know how we did. We hope you have a great day!

Location

Accepted Insurance

Pathways – Summar Office works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Children's Health Insurance Program (CHIP)

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
inpatient iconInpatient
intensive-outpatient iconIntensive Outpatient
24-hour icon24-Hour Clinical Care
medically-assisted-detox iconMedically Assisted Detox

Treatments

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (731) 541-8200
Building icon

238 Summar Drive
Jackson, TN 38301

Fact checked and written by:
Chika Uchendu
Edited by:
Kerry Nenn, BSW

Reviews of Pathways – Summar Office

2.58/5 (32 reviews)
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Reviews

5

The people working at West Tennessee Healthcare know exactly what they are doing, they are very experienced and have a lot of knowledge which they use to give every patient the treatment they deserve.

Reviewed on 1/8/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (31 reviews)
Denise Thomas
4 weeks ago
5

Logan Neace
3 months ago
1

This hospital ruined my wife and got her to abandon our family for peace because she was feeling overwhelmed.

Response from the owner3 months ago
We appreciate your feedback and take your concerns very seriously. Please contact our Patient Relations team (731) 541-6184 if you would like to further discuss your experience.
Thelma Williams
6 months ago
5

I was calling let them know I m be 10minutes late cause traffic but they at front text don t answer the phone when come in she was like you late but already had call told the lady but I m be seen today yess but the act like they too good to answer the phone just looking at it instead of answer it I m late because they be playing at the front task like it s ok it s not they seen you all the way back I say no to abuse from a worker so yes you don t do no it s not ok,you suppose to respond to your customers and clients

Response from the owner4 years ago
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Pompompurin
6 months ago
1

I have had an appt cancelled 3 times when I come in the door. I have still gotten a reminder about my appt a few days prior but when I walk in , the provider isn t there, transferred departments or can t take my insurance even though I already had an appt with them. It s so frustrating that I walk in unable to have an appt.

Response from the owner6 months ago
Thank you for taking the time to leave a review. Please feel free to reach out to us at Patient Relations: 731-541-6184, if you would like to share more details about your experience and we will do our best to resolve this with you.
Rebecca Gee
6 months ago
5

Was there for 4 weeks because I was homeless and they wanted to try and find a shelter for me. Unfortunately funding ran out and I had to leave. The whole team were super nice and friendly, and the councilors were top notch.

Response from the owner6 months ago
Thank you for taking the time to leave a review. We appreciate your positive feedback on your recent experience with us!
Shane Alberson
8 months ago
4

Staff is really caring. Very comfortable place to detox and get rest.They do your laundry for you and feed you 3 meals and 2 big snacks a day.

Response from the owner8 months ago
Thank you for taking the time to leave a review. We appreciate your feedback, and are happy to have provided you with such a positive experience!
Michael Murley
9 months ago
5

My name is Christine. And I have recently spent time here getting help. And I have to say they are amazing! I was made to feel welcome and I was very much involved in my treatment. Yall are what anyone would hope to have when they truly need it. Thank you!

Response from the owner9 months ago
Thank you for your kind words, Christine. We are glad to hear that you had a positive experience with us. We appreciate your feedback.
Odis Currie
1 year ago
1

If I could give them less of a mark I would. I believe that I Got a bad eval because I looked like someone that the counselor Mr Courtney had a personal intimate problem with. He was hostile with me from the moment I sat down. So I tried to calm the situation to no avail, because he kept a attacking and accusing tone. I find out towards the end, when he asked me " do I have a brother that has a BBQ joint", what his problem was with me. I felt that he took that tone with me, gave me a bad eval and stole my $75.00 because, I looked like someone that he had a bad relationship or encounter with. I tried to call someone that is in some authority over him but kept getting sent to a line that no one answered. Finally they gave me a patient advocates number . I left a message to give me a call. Several hours went by, I then called them back a few more times but still no answer. So I went on maps to see if they had a website and I see these reviews. I hope the proper sain people who run this place, take the proper actions, refund my money and or find me someone who is professional and qualified to evaluate me properly , discipline the so called counselor who I think was having personal issues on the job. I would like someone over him to pick up the phone, call me, because you all have, a need to be patient, running your facility. This is my life that he is playing with, and I will keep pursuing this til someone over him, makes contact with me and resolves this matter. He needs to be stopped. Mr Courtney cannot help anyone when he himself appears to have issues. I think you all need to screen your faculty a little better or give them random drug tests outside your facility, because he seemed to be high on something. He seemed to get off on me talking about my past drug use and upset when I have to think back to a point in my life when things occured, or if I try to get a understanding of his questions.

Response from the owner1 year ago
Thank you for taking the time to let us know about your recent visit. We regret to hear that it was negative, and we would like to have a better understanding of your experience. Please reach out to us at 731-541-6184 at your earliest convenience and we will do our best to resolve this with you.
mustang mann
1 year ago
1

I have been going to pathways for over 15 years now had a appointment in January pathways canceled it and I have been trying to get a new one form march until now August 8th they told me my doctor was not excepting new patients how am I a new patient when I have been seeing the same doctor for that long what a let down now I have no meds will be calling a lawyer at this point

Response from the owner1 year ago
Thank you for taking the time to let us know about your recent experience. We would like to have a better understanding of your experience. Please reach out to us at 731-541-6184 at your earliest convenience and we will do our best to resolve this with you.
Courtney
1 year ago
4

Amazing place to go for help! Caring and nurturing staff! Clean facility and the rooms are like mini hotel rooms(with out tvs and microwave), doctors go through the process with you, they have a heart to understand and listen to their patients problems. They provide extremely well rounded meals and snacks. Only downside of this facility if you have a mental illiness and pregnant your referrals to other treatment centers are limited and they don't keep you for more than few days.

Response from the owner1 year ago
Thank you for taking the time to leave a review. We appreciate your kind words about our staff and facility.
Michael Hensley
1 year ago
1

First time I walked into the office the lady at the desk immediately hollered at me that the doctor wasn't available. I wasn't even seeing that doctor she was talking about. They saw Me and sat me down at a computer to do a zoom meeting then scheduled me for a follow up in dyersburg to do another zoom meeting and I was told that I couldn't do it on my phone. I HAD to go to dyersburg for it. I had 3 follow follow up appointments with my doctor after that and since the last one I have t been able to get back into communication with them, despite leaving plenty of messages.

Response from the owner1 year ago
Michael, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at 731-541-6184 to discuss this further.
mikayla brooke
1 year ago
1

Tried to get treated for my mental illnesses that I ve been diagnosed with in the past and Malinda was no help

Response from the owner1 year ago
Mikayla, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at 731-541-6184 to discuss this further.
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