VA Medical Center-Fayetteville

1100 North College Avenue
Fayetteville, AR 72703

Veterans Health Care System of the Ozarks AR 72703

About VA Medical Center-Fayetteville

Veterans Health Care System in Fayetteville, Arizona is a behavioral health treatment center for Veterans with mental health concerns. Their treatment programming is provided on an outpatient basis. If addiction is the primary diagnosis, clients may need to seek help at a drug and rehab center.

Veterans Health Care System provides comprehensive behavioral and mental health treatment for those who serve, or who have served, in the military. Services include:

This program focuses on helping clients who are experiencing mental and behavioral health challenges, but who are able to live off-site and benefit from treatment. If necessary, a referral to inpatient treatment may need to take place. Clients are able to participate in individual therapy, group therapy, family therapy, and if appropriate, couples counseling. Clients are encouraged to receive PTSD and trauma therapy if necessary. Medical care is also available. Those who are suffering from addiction may receive treatment along with mental health treatment. Individuals with dual diagnosis are welcome.

Latest Reviews

Will J
1 month ago on Google
1
This is probably gonna be the most scathing review I ve ever written Y all are horrible like I cannot stand you any other VA has been willing to help me with anything I needed. The ER staff are extremely rude and abrasive over the phone.I very well may have an incurable disease that could either make my life difficult to live or end it. All I wanted was some peace of mind bc I have been panicking for days nonstop bc I ve heard nothing. I know the test take time and I am scared. Absolutely no compassion at all. I am a nurse and I would never raise my voice to a patient.That is not my job and it s not yours either. I just wanted help and I am scared to ever come back or ask you guys for help again. I literally want to switch to a VA 5 1/2 hrs away bc of how I was treated. Do better. To the nurse that yelled at me I hope you have the day you deserve. I hope no compassion is brought to your doorstep in ur time of need. Honestly I don t even think you should be a healthcare professional. honestly see a therapist. I was audibly terrified over the phone you have no critical thinking skills whatsoever. Idk if you remember but critical thinking is imperative to nursing. Because I was an inconvenience to the er you dismissed me you are sick. I sit here panicking in my car bc of you crying and balling my eyes out. In the words that you yelled at me sir this is the ER your PA is gonna have to call you tomorrow well I hope he does and I hope you know you caused and soul misery and fear. The opposite of medicine and nursing. And don t say you couldn t of helped me. I know you could of you just didn t want to bc you are lazy. I m not stupid and don t forget I m a healthcare professional too who has worked in an er and another nurse helped me with the same request I gave you the day before. If they wasn t suppose to then why is your department breaking VA regulations and policies? If there is no policy then why did you lie to me? Do you think you can do what you want? As far as I m aware that s how people die. Judging from many of the other reviews I ve seen it looks like some people have died for that exact reason. Have a bad day I hope bedbugs infect your home
John Wilbanks
1 month ago on Google
5
They get a 5Star from myself also today, and to add on it +10, always a fabulous staff, dental appointment, ! another vet also, I sit down beside the Director of Fayetteville VA Hospital, 21 yr USA, outstanding very professional.I want to, First of All Thank GOD. and All Administrate personal and hospital staff and volunteers and the Director.Thank You AllUSN
Kimberly McLaughlin
1 month ago on Google
5
My son came back from Afghanistan and he was just different. So different that love, care, rest and understanding could not fix his issues. They have been there for us in ways I did not know I needed. He has been to rehab a plethora of times. Every time he is a little more stable. We have been encouraged by the staff, we have been educated by the staff. They support the family as well as the veteran. The ER services are so quick, I could not believe. He is always treated with so much understanding and respect that he does NOT get in regular civilian life. He suffers from mental illness (PTSD) and often that makes life harder.

Location

Accepted Insurance

VA Medical Center-Fayetteville works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient Rehab
aftercare iconAftercare
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

The goal of drug rehab in Arkansas is to help individuals stop using addictive substances and learn healthy ways to remain clean long-term. Participants learn vital skills to cope with cravings and manage stress, to prevent relapse.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

If you use substances heavily, this can interfere with your body's ability to absorb and use nutrients. This results in malnutrition and other health problems. Nutrition therapy addresses these deficiencies to support healing and recovery.

Amenities

  • car iconPrivate Transportation
  • acupuncture iconAcupuncture Room
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 242394

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 8637

Contact Information

Phone icon (479) 443-4301
Building icon

1100 North College Avenue
Fayetteville, AR 72703

Edited by:
Quentin Blount

Reviews of VA Medical Center-Fayetteville

3.9/5 (194 reviews)
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Reviews

4

Really has changed my mind about the care of patients. My husband has received great care.

Reviewed on 3/8/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.9 (193 reviews)
Will J
1 month ago
1

This is probably gonna be the most scathing review I ve ever written Y all are horrible like I cannot stand you any other VA has been willing to help me with anything I needed. The ER staff are extremely rude and abrasive over the phone.I very well may have an incurable disease that could either make my life difficult to live or end it. All I wanted was some peace of mind bc I have been panicking for days nonstop bc I ve heard nothing. I know the test take time and I am scared. Absolutely no compassion at all. I am a nurse and I would never raise my voice to a patient.That is not my job and it s not yours either. I just wanted help and I am scared to ever come back or ask you guys for help again. I literally want to switch to a VA 5 1/2 hrs away bc of how I was treated. Do better. To the nurse that yelled at me I hope you have the day you deserve. I hope no compassion is brought to your doorstep in ur time of need. Honestly I don t even think you should be a healthcare professional. honestly see a therapist. I was audibly terrified over the phone you have no critical thinking skills whatsoever. Idk if you remember but critical thinking is imperative to nursing. Because I was an inconvenience to the er you dismissed me you are sick. I sit here panicking in my car bc of you crying and balling my eyes out. In the words that you yelled at me sir this is the ER your PA is gonna have to call you tomorrow well I hope he does and I hope you know you caused and soul misery and fear. The opposite of medicine and nursing. And don t say you couldn t of helped me. I know you could of you just didn t want to bc you are lazy. I m not stupid and don t forget I m a healthcare professional too who has worked in an er and another nurse helped me with the same request I gave you the day before. If they wasn t suppose to then why is your department breaking VA regulations and policies? If there is no policy then why did you lie to me? Do you think you can do what you want? As far as I m aware that s how people die. Judging from many of the other reviews I ve seen it looks like some people have died for that exact reason. Have a bad day I hope bedbugs infect your home

John Wilbanks
1 month ago
5

They get a 5Star from myself also today, and to add on it +10, always a fabulous staff, dental appointment, ! another vet also, I sit down beside the Director of Fayetteville VA Hospital, 21 yr USA, outstanding very professional.I want to, First of All Thank GOD. and All Administrate personal and hospital staff and volunteers and the Director.Thank You AllUSN

Kimberly McLaughlin
1 month ago
5

My son came back from Afghanistan and he was just different. So different that love, care, rest and understanding could not fix his issues. They have been there for us in ways I did not know I needed. He has been to rehab a plethora of times. Every time he is a little more stable. We have been encouraged by the staff, we have been educated by the staff. They support the family as well as the veteran. The ER services are so quick, I could not believe. He is always treated with so much understanding and respect that he does NOT get in regular civilian life. He suffers from mental illness (PTSD) and often that makes life harder.

Misty Daniels Dragon
1 month ago
5

Very helpful & such a beautiful medical center.

Carl Reiher
2 months ago
1

Amber Shipwash
2 months ago
5

I ve belonged to three different VA systems with one being on the east coast. I ve also visited three others. The Fayetteville VA Center is hands down the best I have been to. The complex is very nice and updated. The people are just so helpful, friendly, and amazing. They really go above and beyond to take care of our needs as veterans. Glad they are my team!!

Don Van Campen
3 months ago
1

This is one of the most incompetent, disorganized VA facilities I have ever had to deal with. There is a nurse on one of your teams that the VA has stopped all opiate prescriptions. NOT TRUE! This same narcissistic soul also told me I could drive 46 miles in less than thirty minutes. Of course this is not true! And just yesterday, they forced me into the long drive for a blood pressure check. When quizzed, about what the appointment was for, they lied and was very vague. This kind of treatment is uncalled for. !

Kenny R.
3 months ago
5

C Bell
4 months ago
5

As a veterans wife I've been coming here with him for 24 years. Twice they have kept me from losing him due to his lung health. There have only been 3 not so great experiences in all this time and those were individual people not the VA Hospital or system. So yes I give this place 5 stars and thank them for all they have done for our family.

semperfi30132
4 months ago
1

Just give up. This place is absolutely horrible.

Obscure Mars
5 months ago
5

Good va

Angela Pfluger
6 months ago
2

The dental hygienist, Mallory, got mad about me not flossing and she proceeded to clean my teeth so roughly that she introduced bacteria into my bloodstream that is causing medical problems. The patient advocate, Jesse, did not even call me when I reached out to him with my complaint. It s been a week and I still haven t heard from him. In the meantime I ve been getting sicker, now with a fever and tachycardia. Oh, the nurse said I don t have tachycardia because my heart rate is 99 and the criteria is over 100, so my heart rate is normal . Yeah, not for me! When I reached out to advocate Brenda she was sarcastic and unempathetic, repeating that she didn t know what I wanted her to do. How are these people advocates?? And how is someone who assaults patients out of anger working at the VA?! Do not go to the VA unless you have no other option! You will get worse over time.

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