Valley Health Care and Rehabilitation Center

My mother was placed here for rehabilitation services after a fall.Nurses would average 5 to 15 minutes between a call. The facilities are old and run down. The physical therapy people were good, but my mother needed more than 1 hour a day of physical therapy. All in all, it was a terrible experience. You know, you're in trouble when they bring the beverage cart before lunch and dinner. And your choice is ice tea, water or Kool aid.....

The staff are friendly and helpful when I need something...

Therapy does not happen on a regular basis! In fact, my friend has had only 1 visit from any kind of therapist. Even as a fall risk, she is expected to walk the hall by herself!! She s still not comfortable getting out of bed by herself. She still experiencing weakness in her legs and doesn t trust herself to get to the toilet which is shared by her roommate and the people next door,. The only way to know if someone is using it is to check to see if the door is locked from their side. And, they sometimes forget to unlock the door so no one can get in without alerting someone to assist. The other "resident" is not necessarily capable of correcting the situation.Attempting to alert the staff is difficult at best. Because of the lack of response to the light/buzzer , I have encouraged my friend and her roommate to try and get a response by using both their little red buttons simultaneously. There is no intercom so they must wait until someone eventually arrives to ask for anything. Essentially the patient resident is on her own.This not the level of care or therapy expected or sought for $7000 (yes, seven thousand dollars) a month!!!!I do not recommend trying this establishment for even basic, remedial care!!!!! They do deliver the prescribed medications and 3 meals a day ..linen changes and 2 showers a week. All that for only $7000 a month. Besides harassing the "resident" for payment, they also expect to be paid $10,000 in advance ($10,000!!!!) There is no contract and no specific things (therapy) they have done nor any they re expected to do. I have read the stack of paper copies they left in the top drawer where her chargers, connections and cords are attached for her tv, phone and computer .none of which she uses. Well, they told her the tv was broken and stuck the remote on top. She can t reach the drawers. It took me a month to accidentally find them.Do NOT put anyone you care about in this facility!!!!!!! I can t be more emphatic. I believe this may not only a safety issue but LIFE and DEATH decision!!!!! Please do NOT place anyone here!!!!!!!!!!