Triad Psychiatric & Counseling Center

603 Dolley Madison Rd, Ste #100 Greensboro, NC 27410
Outpatient
The facilities at Triad Psychiatric & Counseling Center - TPCC in Greensboro, NC 5

About Triad Psychiatric & Counseling Center

Services for substance abuse treatment are provided by Triad Psychiatric and Counseling Center in Greensboro, North Carolina. Their patient centered approach places a strong emphasis on treating co-occurring depression, anxiety and many other mental health conditions to the highest standards possible. They collaborate with you to customize your treatment based on your diagnosis and needs.

They employ addiction counselors and clinical therapists who have board certification. Staff provide treatment for all age groups including children, teenagers, adults and seniors. They treat patients battling depression associated with substance abuse who have not responded to conventional medications. They aim to make the process as painless as possible whether you require medication management or one on one counseling.
They use modalities such as transcranial magnetic stimulation (TMS) and SPRAVATO for this purpose. TMS is a non drug, noninvasive, and non sedative treatment for treatment resistant depression. SPRAVATO is a new treatment that is used in combination with an oral antidepressant drug.

In this clinic, patients take medications on their own while being watched over by their healthcare provider. A friend or relative drives you home after you’ve been under supervision for two hours.

They are covered by major insurance including Medicare and Medicaid. After taking your insurance details and registering you over the phone, they will pair you with a provider they believe will be a good fit. Any additional information such as a copy of your insurance card and any unpaid copays or coinsurance will be gathered at your initial appointment. Eligibility will be checked by their billing staff prior to your initial appointment. If you need specific information it’s best to call your insurance provider because insurance plans vary.

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Rehab Score

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6.3 / 10

Location

Accepted Insurance

Triad Psychiatric & Counseling Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Clients who are exiting detox or stepping down from intensive inpatient care typically transition directly into outpatient treatment. Outpatient programs are designed to allow clients to either re-enter or remain in their communities while receiving robust, personalized care. Many facilities offer evening, night, or weekend services to accommodate clients' home and work schedules. The most common outpatient treatment modalities include psychotherapy, recovery-focused life skills training, and medication assisted treatment (MAT).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Contact Information

Phone icon (336) 632-3505
Building icon

603 Dolley Madison Rd
Ste #100
Greensboro, NC 27410

Fact checked and written by:
Sehar Uddin
Edited by:
Kerry Nenn, BSW

Reviews of Triad Psychiatric & Counseling Center

2.6/5 (99 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.6 (99 reviews)
Sheresha Russell
1 month ago
5

They have very good counselors

Melissa Mason
2 months ago
5

It took me 2yrs to find a therapist to help me with my eating disorders. Gwenn Auel found time for me in her full schedule because I needed her experience and expertise. She is very intuitive and compassionate, but holds you accountable. The office runs very smoothly and everyone is friendly and efficient.

Devin Collins
2 months ago
1

I would give 0 stars if I could. I strongly advise choosing another office. I tried switching over to this one from my previous, and it was the worst mistake I ve ever made. This practice has unfair policies and truly only cares about your money and not your mental health. The nurses and customer service were nothing but rude and provided no help. They gave no alternatives to my problem and if anything, they just made things worse. I spent months of trying to get in and see a provider, including my first visit being cancelled the day before it was scheduled, because the doctor was not in office. Then, I missed an appointment due to family matters and was charged a large no show fee AND on top of that they told me I am not allowed to come to the practice due to multiple missed appointments. It s extremely unfair they can cancel on me when their doctors are not available, but I am punished for having family and personal matters on my end. I told the lady about how I ve been trying to get in to their practice for months now to see a new provider and how this was completely leaving me out to dry, and her response was nothing. Once again, clearly proving all they care for is your money, and not your mental health. I don t understand how you just tell someone with a mental health issue who has seeking and trying for your help for months, that you can not help them because they missed an appointment. That is a concept and policy that is unethical and immoral in my opinion. Save yourself the time and try a different office!

Aimee Layne
2 months ago
1

I highly recommend NOT using this practice if you value your mental health. Their policies are ridiculous.I had a doctor that I had an appointment with actually leave for the day while I was in the waiting room. I sat there for 20 minutes before I was informed and I was told someone would call me to reschedule and no one ever did.The appointment reminder texts are sent two days in advance of your appointment instead of the morning of. This makes it much harder to remember if you ve got a lot going on. The charge for a missed appointment is $130 that you are forced to pay if you would want to make another appointment. They will not waive this fee, even if you ve never missed an appointment before. They won t even call or email you back if you ve asked.All in all, I have finally realized that they do not care about your mental health - only money. Save yourself some grief and go somewhere else. Absolutely terrible.

Lyndsay Fulcher
3 months ago
5

Absolutely wonderful staff! I see the comments about the front desk staff and I can honestly say I have never had a problem. They are all kind and courteous. They are also very diligent. Brittany Mitchell is a very special provider. She listens and actually cares. When I send her a message she is quick to respond and always has a helpful idea. I would give it ten stars if I could.

Akhenyah Forde
3 months ago
2

Made an appointment almost a month ago. I show up and nothing is labeled so of course I can t find the office. I tried calling multiple times but their phones were turned off??? After 15 minutes of driving around, thinking I went to the wrong place I had to bother another office about their location. I am let in by them, I go in and reception tells me the doctor left and I have to reschedule. I am throughly annoyed because, as a new patient I probably shouldn t be scheduled during unreachable hours or just maybe some instructions sent via text/email? But the receptionist was very professional and tried to help. I will try some place else

Natalie Rios
4 months ago
1

Paul Gourley
4 months ago
1

My wife having severe episodes shows up to an appointment needing different meds to stop thinking everyone is trying to kill her while Lisa poulos stands in the reception area looking at my wife for 20 minutes and we get told we have to reschedule because the check in didn't go through. Meanwhile my wife has been manic and without sleep for 7 days straight.

Denise Porter
5 months ago
1

Very unprofessional, disrespectful and unorganized.

Susan Babii Girl McCall
7 months ago
5

I have been a patient of Dr.Reddy for MANY years. I know there has been a lot of times where he s late for his appointments, Dr.Reddy doesn t do this on purpose showing up late it s just he has patients all over, he has more than 1 practice besides Dolly Madison Rd. He enjoys what he does - he has patients in VA & NC - If you happen to see him , then just be prepared to wait an hour or longer- I see him once every 6 months- if you give him your time & tell him what is going on - then he will help you in every way possible- - If he gives you medicine that doesn t help- tell him & he ll make sure he try s everything ; just to help you & your problems you are having- - I know it can get irritating waiting on your doctor to show up ,after 1/2/3 hours of waiting- Remember, Dr.Reddy is the type of doctor that wants to help everyone- with his patients at the hospital in VA, then other places in vA & 2/3 practices he has in Greensboro- He is a busy doctor but he will take care of you & your needs- He does care about all his patients, I know he might have a hard way of showing it - but he s really understanding everything you are saying & what meds are helping & the ones that are not. You just have to give him a Chance .

Amanda H
8 months ago
5

This place has been amazing to me. I moved to NC and could only have 3 months of my prescription from my former out of state doctor. I scheduled with another place who said they could handle psychiatrists, but didn t.Long story short- I was in crunch time to find a new provider within a month. I was given a referral by another doctor who didn t take my insurance, and he directed me to the perfect place.The lady on the phone was so understanding and helpful for booking me an appointment upon short notice. The office is a friendly environment.& my doctor, May Coleman, is truly a delight to see. She is super sweet, smart, amazing at listening and advice, and takes health seriously. She is able to book my next appointment while I m in the office with her, which saves me time at the end of my appointment. There is also an app where you can track your health.10/10 recommend!

Carla Farrington
10 months ago
1

If I could give no stars I would. I was referred over a year ago to this practice. I didn't receive a call until 2 weeks ago and was told it was there fault for not calling me sooner. I'm sick with bronchitis and I called to reschedule my appointment and was told that I couldn't because of my insurance. This is one of the reasons people don't go to therapy. I'm highly disgusted. Where is the policy for having circumstances for this type of issue?? I'm definitely not going to seek help from this place ever again. They dropped the ball but I'm being punished for being sick. Definitely a NO review!!!!

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