Lakeside Behavioral Health System

2911 Brunswick Road
Memphis, TN 38133

The Oaks at Lakeside

About Lakeside Behavioral Health System

Lakeside Behavioral Health System - The Oaks of Lakeside is a private outpatient rehab in Memphis, Tennessee. They offer specialized programs for working adults who are battling addiction and mental health conditions. You'll benefit from care that meets you where you are in recovery. Along with addiction their programs treat a variety of challenges including depression, stress, anxiety and trauma.

This facility is nestled in a secluded area of Memphis that offers a tranquil environment where you can focus solely on recovery. Their intensive day program provides tools to reach your recovery goals. It is suitable whether you’re stepping down from residential rehab or starting your recovery journey.

Their multifaceted team offers a customized treatment plan to meet your specific needs. You’ll participate in various proven and holistic approaches to get to the root of the underlying causes of addiction. Private and group therapy sessions focused on psychoeducation, trauma, recreation, family and peer support are available.

One wonderful feature that caught my eye was their Women’s Virtual Intensive Outpatient Program. Women often juggle multiple duties including maintaining a household, work and child care. This tailored program allows you to attend treatment from the comfort of your home. This lets you get the help you need without feeling overwhelmed by attending treatment in person while trying to tend to other responsibilities.

Another standout feature I noticed was their First Responders Program. This program provides targeted care for firefighters, paramedics, emergency medical technicians, police officers and dispatchers. They understand that these career paths often come with distressing and life threatening experiences that can contribute to addiction and mental health conditions. You’ll benefit from specialized care that addresses dual diagnosis disorders and helps you gain essential coping skills to sustain recovery.

Once you complete one of their programs you may receive aftercare. These services provide ongoing support for long term recovery. They may include continued counseling, support groups and referrals to community resources.

Latest Reviews

sky skanders
1 month ago on Google
3
stayed here for a week in recovery unit , food was HORRIBLE . it was very ghetto and it felt like a prison. i felt more depressed in my room then i was at home. whatever you do DO NOT send any of your kids here. please send them to group therapy or to a therapist. please know it helps way better than being locked up as a prisoner. it s like you re being punished for being mental. i will say one positive worker here is mrs. patrice in the recovery unit. she is the only worker who cares for her kids. along with mrs. jessica. they both care so much for us all it gave me some sort of hope. these two ladies are one of the reasons i made it out of there. sadly the environment wasn t the best but some of the staff were very nice and i will always remember them. although i now have severe trauma from the place and i still have nightmares about the place , it was still some sort of helpful.
Response from the owner2 weeks ago
Hi, Sky. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visitinghttp://www.lakesidebhs.com/contact-us. We hope to hear from you soon.
Roseanne Ballin Goodman
1 month ago on Google
1
Response from the owner2 weeks ago
Hello, Roseanne. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.lakesidebhs.com/contact-us at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Arabella Shelton
1 month ago on Google
1
Unprofessional. Disgusting. Lack of communication. Profanity towards children. Mice and roaches everywhere. Would not recommend.
Response from the owner3 weeks ago
Hello, Arabella. Thank you for your feedback. We would appreciate the opportunity to speak with you further about some of the concerns you've mentioned. At your convenience, please provide us with your contact information by visiting https://lakesidebhs.com/contact/. We hope to hear from you soon. Thank you again.

Location

Accepted Insurance

Lakeside Behavioral Health System works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Clients in intensive outpatient programs (IOP) receive robust, personalized care to support their reintegration into their community. Clients stepping down from inpatient treatment frequently enroll in IOP before entering standard outpatient care or community-based recovery programs, such as AA. Intensive outpatient treatment generally involves between nine and 20 therapeutic hours weekly, with the frequency and duration of sessions decreasing as clients stabilize. IOP services commonly include counseling, recovery education, holistic therapies, and medication assisted treatment (MAT).
aftercare iconAftercare
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
A sober living home in Tennessee, also known as a halfway house, refers to a group residence for men or women who are recovering from addiction. These are usually privately owned homes or houses owned by a nonprofit or business. Most are located in quiet residential areas. Residents have their own rooms or share a room with one roommate, and they share common areas. Each resident pays rent and helps with household maintenance.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one’s body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. Detox at La Paloma takes place in a comfortable, residential setting. Clients who participate in detox are usually able to participate in counseling and enjoy the company of other residents.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CMT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse. While CBT provided in a one-on-one setting can be powerful, it’s also a useful intervention to provide in a group setting. When several people come together to work on a similar issue, they’re often adept at spotting moments of misinformation and lies. They have an insider’s perspective on the issue at hand, and they may be able to provide insights that a therapist just can’t see. Peers might also be helpful in role-play sessions, allowing a person to really reenact a particular moment that causes distress.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder. DBT utilizes a hierarchy in order to determine the most effective path of treatment. First, any and all self-injurious or life-threatening behaviors are addressed and redirected. DBT’s primary function is to reduce suicidal thoughts, tendencies, and behaviors. Next, DBT focuses on any behaviors that may get in the way or interfere with its effectiveness, such as missing sessions or showing up late. Collaboration is vital during DBT, and all parties need to be on the same page.

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals. Trauma can affect anyone. At The Oaks, they know the importance of resolving the effects of trauma, which often contribute to substance use and mental health issues. They utilize a number of effective modalties to help patients process pain, negative thoughts, depression and anxiety. Healing from trauma paves the path to long-lasting recovery.

While engaged in couples therapy in Tennessee, you'll learn how to trust, communicate, forgive, and manage emotions. Developing these skills can be beneficial at any time during the relationship, but they are particularly crucial when facing life challenges.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist’s finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed. As a Dual Diagnosis facility, The Oaks at La Paloma specializes in assisting people who have both addictions and mental illnesses. EMDR is a big part of the work provided in their trauma resolution program, but they also offer wraparound talk therapy and support group work, so people can really process the pain and move forward into a healthier, happier life.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. . During sessions targeted specifically for family members, individuals learn that addiction and dual disorders do not occur in a vacuum. The family dynamics that contribute to dysfunction and addiction are explained, and family members are given the tools to step out of negative roles that perpetuate the problem. Families are also taught methods of conflict resolution that let everyone win.

Life skills training teaches you how to cope with challenging situations in non destructive ways. This crucial piece of drug rehab in Tennessee gives you tools for decision making, relationship building, and self care.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy supports addiction recovery by giving you structured activities that promote physical and mental health. These help build a supportive network of your peers that promotes sobriety. Activities can include sports, creative arts, and outdoor adventures that help you reduce cravings, manage stress, and give you an emotional outlet.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself. At The Oaks, methods may include collage, painting, drawing and other forms of art, each of which can help teach different lessons and enhance different areas of creativity.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • basketball iconBasketball Court
  • recreation iconRecreation Room
  • weight iconGym
  • art iconArt Activities
  • spa2 iconYoga Studio
  • meditation iconMeditation Room
  • massage iconMassage Room
  • acupuncture iconAcupuncture Room
  • luxury iconLuxury Accommodations
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • music2 iconMusic Room
  • building1 iconDay School
  • lotus iconGardens
  • hiking-poles iconWalking Trails

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Tennessee
License Number: L000000023481

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 547456

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes
Member ID: 10739

Contact Information

Phone icon (901) 377-4700
Building icon

2911 Brunswick Road
Memphis, TN 38133

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Kerry Nenn, BSW

Reviews of Lakeside Behavioral Health System

2.09/5 (337 reviews)
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Reviews

1

Would give this place a 0 out of 5 stars if that was possible. The facility was dirty and not well kept up at all. The staff that I encountered were there to clock in and clock out. If you needed to get anything done or handled you had to ask several staff members several ti ... Read More

Reviewed on 8/20/2019
1

The worst decision I have ever made in my life was to visit this place, if you are looking for help for substance abuse don't go to this place. The treatment wasn't useful and some employees treat the patients disrespectfully, try to shame them publicly. The facilities are d ... Read More

Reviewed on 1/7/2019
1

Terrible place to send anyone you love. The company that runs La Paloma, UHS, is only concerned with keeping the money flowing, or essentially, profit over people. While my family member was there, a person committed suicide in the room next to him. He said it was a horrible ... Read More

Reviewed on 11/17/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (334 reviews)
sky skanders
4 weeks ago
3

stayed here for a week in recovery unit , food was HORRIBLE . it was very ghetto and it felt like a prison. i felt more depressed in my room then i was at home. whatever you do DO NOT send any of your kids here. please send them to group therapy or to a therapist. please know it helps way better than being locked up as a prisoner. it s like you re being punished for being mental. i will say one positive worker here is mrs. patrice in the recovery unit. she is the only worker who cares for her kids. along with mrs. jessica. they both care so much for us all it gave me some sort of hope. these two ladies are one of the reasons i made it out of there. sadly the environment wasn t the best but some of the staff were very nice and i will always remember them. although i now have severe trauma from the place and i still have nightmares about the place , it was still some sort of helpful.

Response from the owner4 weeks ago
Hi, Sky. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visitinghttp://www.lakesidebhs.com/contact-us. We hope to hear from you soon.
Roseanne Ballin Goodman
1 month ago
1

Response from the owner4 weeks ago
Hello, Roseanne. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.lakesidebhs.com/contact-us at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Arabella Shelton
1 month ago
1

Unprofessional. Disgusting. Lack of communication. Profanity towards children. Mice and roaches everywhere. Would not recommend.

Response from the owner1 month ago
Hello, Arabella. Thank you for your feedback. We would appreciate the opportunity to speak with you further about some of the concerns you've mentioned. At your convenience, please provide us with your contact information by visiting https://lakesidebhs.com/contact/. We hope to hear from you soon. Thank you again.
Laila Leggette
1 month ago
5

Hello LakeSide Behavioral Health and Wellness Center. I need your help continuing to override some of the local AI(R) intelligence with human efforts from time to time; my Revvl(R) android is without display as of now and I could use Geek Squad(R) support however I need the full fix and the guys to be stabilized for the repair. I think it affects my physical vision and thus my mental stabilization; I have been dealing quite well with this in mind lately and am learning to meditate again. I would like Lakeside to send a greeting card on my behalf ;Curel(R) to 88.5FM's Sunday night jazz ensemble; It really helped me unwind even tho...:)

Tetron
1 month ago
2

Ngl runs like how id imagine a jail is

Response from the owner1 month ago
Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.lakesidebhs.com/contact-us. Thank you again.
Maureen Ameen
1 month ago
2

Supposed to get therapy outpatient after inpatient stay. I have been ignored for over a week and don't know what to do. No one asks for PHP if they don't need it.

Response from the owner1 month ago
Hi, Maureen. Thank you for taking the time to review us. Please visit http://www.lakesidebhs.com/contact-us and provide your contact information at your convenience so we may discuss your review. We appreciate your time and hope to hear from you.
jwils3000
1 month ago
1

The east unit is terrible. The staff are all unprofessional. The doctors hold you there until you take what they want you to take. Especially if you have good insurance. Three weeks of my life wasted. Michelle is just awful. I saw her twice out of 21 days. tonie, Kim, Kim from West and Christina are cool.

Response from the owner1 month ago
Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting http://www.lakesidebhs.com/contact-us. Thank you again.
arbys has the best curly fries
1 month ago
1

What s so hard about telling a parent when their child is going to get discharged or if you can t give them care for a longer period of time, provide them with other places? Y all would really dump a mentally ill person on the street. Horrible staff and people who are there to collect a check

Response from the owner1 month ago
Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. However, due to federal patient privacy laws, we can only discuss care with a patient or their guardian; however, we encourage your child or their legal guardian to reach out to us directly by visiting https://lakesidebhs.com/contact/. Again, thank you.
Charm13
1 month ago
5

Where do I begin....this was the hardest thing I've ever been through to make a decision to leave my 10 year old daughter for treatment but I have no regrets and this is why. My child spent a total of 7 days at Lakeside in the child and adolescent dept. For suicidal thoughts I was BLESSED with Dr. Lucas Trautman as her physician his work is simply amazing. He is so dedicated to his patients and his passion for what he does is unmatched. The following day he called me from his personal cell phone number and reassured me everyday that she would be fine ,his treatment plans and any time I had questions or concerns I called texted which made this experience so much better because it was extremely hard going through this process after those 7 days under his treatment and Savanna along side of him also working with my child ,answering all questions and conducting family meetings when I picked my child up after those 7 days she told me she felt REFRESHED. IM SO GRATEFUL FOR THIS DOCTOR....I am also grateful for Savanna, the 2 nurses Jeremy and Timeka for making this experience for me and my child so refreshing. The doctor as well as Savanna gave my child tools to work with going through everyday life for that i'm forever grateful. Now ADMISSIONS they have a supervisor by the name of Cedric that could careless and when leadership doesn't care it leaks over to the employees started with front desk the lady with blond hair with low hair cut barely even looks up to acknowledge your standing there, when I spoke with Cedric it sound like he was reading directly from his employee hand book he has no empathy or care but there was an employee by the name of Natalee and Reggie that I met that was very knowledgeable kind and express genuine concern on the importance of transparency and made me understand exactly what was about to take place and one other guy bold with gray beard was great immediately began to talk with my child expressing care and why curtain steps have to be taken. Even with that experience in admissions I still give a 5 star because of Dr Trautman's work my child, she has did a 360 walked away with tools she can use everyday. So to any parent having to go through this with your child request this Doctor you want be disappointed he has even checked on my child after leaving to see how she is doing he was such a blessing to my baby and my family. This Man is truly gifted!

Response from the owner1 month ago
Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/Lakeside. Thank you again for sharing your thoughtful comments with us.
Summer Gallagher
1 month ago
1

Would you like to get assaulted by your roommate, be locked inside your room for 95% of the time, and never actually get any counseling, then come here.

Response from the owner1 month ago
Hello, Summer. We appreciate your feedback. We would like to get more details about this; please visit http://www.lakesidebhs.com/contact-us at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Lily Gailmard
1 month ago
5

I have nothing but positive things to say about one of their adolescent psychiatrists, Dr. Lucas Trautman. He is a kind and knowledgeable doctor that gives exceptional care to all his patients and their families. He genuinely cares about his patients and is invested in their future. I would highly recommend his services.

Response from the owner1 month ago
Your compliments and supportive comments are great to hear, Lily! Thank you for your kind words and we hope you are doing well. Take care!
Paris Rice
1 month ago
1

Response from the owner1 month ago
Hello, Paris. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.lakesidebhs.com/contact-us at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
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