Southwest Behavioral Health Services – Flagstaff Outpatient

1515 East Cedar Avenue
Suite B-2
Flagstaff AZ, 86004

Southwest Behavioral Health Services - Flagstaff Outpatient AZ 86004

About Southwest Behavioral Health Services – Flagstaff Outpatient

Southwest Behavioral Health Services is headquartered in Flagstaff, Arizona. It has a range of care and treatment options to men, women, and families navigating behavioral health struggles or drug addictions.

You’ll have access to care at several facilities throughout the area, one of which is the Flagstaff Outpatient facility. At Flagstaff Outpatient, you’ll find services including psychiatric care and medication services to manage your particular struggles.

You’ll work with trained professionals to find the right treatment plan for your recovery. For some, this may mean the use of peer support and counseling. For others, this may be more structured care through case management.

As part of your treatment, you’ll be encouraged to plan for the future through available skills training and the job training provided here. Along with independent treatment, families are also supported through programs including domestic violence education and family counseling.

Latest Reviews

Brianna Gothe
1 month ago on Google
1
Response from the owner2 weeks ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Jenny Keng
2 months ago on Google
2
People don't get sick from nothing. It's either an unhealthy environment or unduly stress. When someone gets sick, they should just rest and let the body heal itself. Caring for the sick is what makes a difference, not pills and shots.Psychiatric nurse Rachel disrespects me by giving me no alternatives but to take the drugs. Drug pushers.
Response from the owner2 years ago
Hi, we have sent your review to the appropriate management staff overseeing that clinic. If you'd like, you can email your contact information to info@sbhservices.org, and we can have someone contact you directly as well.
Marie M Lowe
4 months ago on Google
1
This clinic is by far the worst Matt clinic in the US. I've been on clinic all over US. They could care less about your state of mind, or your recovery. They go out of their way to stress you out. I can honestly say I suffer severe PTSD from the treatment I received at Southwest Behavioral. Nothing is random at Southwest. The dosing nurse has no mental health or drug rehab training. She enjoys making your life miserable. And then she only records in the records what she chooses. No explanations, just accusations. 2 years without a problem . Then all the sudden records were changed. Management had no idea. And even retrained her, because of my grievance. My counselor knew what was happening but he wouldn't say a word. He went along with whatever she did. He should have spoken up. The provider just mimicking whatever she said. I complained and found out he had been on suspension. The state licensing agency said they are very very familiar with Southwest and had many complaints against Southwest Behavioral Services.CMS, Prescott Valley literally saved my life. They are what every Matt clinic should be. I was so stressed by Southwest Behavioral Services.I can now breathe and be treated with respect. I must travel 4 hours a day but there is simply no comparison, CMS is hands down the better clinic. The counselors there are wonderful. You want to do good. You do good because you feel good.Southwest has done in many many people seeking help. They turn away 4 or 5 people a day. They have no right treating anyone.I'm writing to Flagstaff officials and hope more people go to chamber of Commerce.
Response from the owner3 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.

Location

Accepted Insurance

Southwest Behavioral Health Services – Flagstaff Outpatient works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

CareFirst
AHCCCS
Health Choice
Mercy Care

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
intensive-outpatient iconIntensive Outpatient
Intensive inpatient programs (IOP) offer high-level support for clients in early recovery, those exiting detox or inpatient rehabs, and those at an elevated risk of relapse. Intensive outpatient treatment typically includes rigorous individual, group, and family counseling. Evidence-based complementary therapies, such as acupuncture and massage, are widely available. Medication assisted treatment (MAT) may be provided. Clients in IOP receive a minimum of nine hours of treatment per week but may engage in up to 20 treatment hours weekly.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

The goal of motivational interviewing in Arizona is to enhance your confidence in your ability to make changes in your life. It encourages you to commit to change and plan for the process of making those changes that will allow you to reach your goals.

Amenities

  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (928) 779-4550
Building icon

1515 East Cedar Avenue
Suite B-2
Flagstaff AZ, 86004

Fact checked and written by:
Nadia El-Yaouti, M.Ed.
Edited by:
Peter Lee, PhD

Reviews of Southwest Behavioral Health Services – Flagstaff Outpatient

2.8/5 (60 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (60 reviews)
Brianna Gothe
1 month ago
1

Response from the owner1 month ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Jenny Keng
2 months ago
2

People don't get sick from nothing. It's either an unhealthy environment or unduly stress. When someone gets sick, they should just rest and let the body heal itself. Caring for the sick is what makes a difference, not pills and shots.Psychiatric nurse Rachel disrespects me by giving me no alternatives but to take the drugs. Drug pushers.

Response from the owner3 years ago
Hi, we have sent your review to the appropriate management staff overseeing that clinic. If you'd like, you can email your contact information to info@sbhservices.org, and we can have someone contact you directly as well.
Marie M Lowe
4 months ago
1

This clinic is by far the worst Matt clinic in the US. I've been on clinic all over US. They could care less about your state of mind, or your recovery. They go out of their way to stress you out. I can honestly say I suffer severe PTSD from the treatment I received at Southwest Behavioral. Nothing is random at Southwest. The dosing nurse has no mental health or drug rehab training. She enjoys making your life miserable. And then she only records in the records what she chooses. No explanations, just accusations. 2 years without a problem . Then all the sudden records were changed. Management had no idea. And even retrained her, because of my grievance. My counselor knew what was happening but he wouldn't say a word. He went along with whatever she did. He should have spoken up. The provider just mimicking whatever she said. I complained and found out he had been on suspension. The state licensing agency said they are very very familiar with Southwest and had many complaints against Southwest Behavioral Services.CMS, Prescott Valley literally saved my life. They are what every Matt clinic should be. I was so stressed by Southwest Behavioral Services.I can now breathe and be treated with respect. I must travel 4 hours a day but there is simply no comparison, CMS is hands down the better clinic. The counselors there are wonderful. You want to do good. You do good because you feel good.Southwest has done in many many people seeking help. They turn away 4 or 5 people a day. They have no right treating anyone.I'm writing to Flagstaff officials and hope more people go to chamber of Commerce.

Response from the owner4 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Douglas Temple
5 months ago
5

HELPING ME TO STAY SOBER AND HAPPINESS IN MY LIFE. 21 YEARS. ON JULY 4TH..

Response from the owner4 months ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
B B
6 months ago
1

Company and management definitely need to do better. Not following through with your responsibilities as a company literally hurts peoples lives.

Response from the owner6 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Chanelle Eversole
6 months ago
1

I am soo sorry for people up north Struggling with opiates. There are places that care to help you , even though walking through the doors at southwest Flagstaff you will feel judged and like no one is there to help you!! They are there for a job not cause they understand. DO NOT GIVE UP!! Methadone will help as long as you are in it for the right reasons!!! Good Luck!!! :)

Response from the owner6 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Lori Anderson
11 months ago
5

I've experienced the loss of paperwork that affected me medically in a way where I had seizures and it was the scariest 30 days of my life when they finally found my paperwork everything was in order I don't think they do things on purpose I think they're just very busy One Bad Apple doesn't ruin the bunch there's a lot of good people there that want to help people that want help I know I'm not the easiest person to deal with but it's a kind of get what you give I think they treat you how you treat them and I've seen a lot I don't need to mention I'd like to believe we do the best we can what we have grateful for the help at Southwest behavioral health services Lori Anderson

Response from the owner11 months ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Hailey Eaton
1 year ago
5

I've been here going three years now. All the negative reviews are sad. Every time I come here I feel like I'm visiting family. Both my therapist and psychiatrist communicate about important things, always include me in everything discussed before and after. When I call the front desk, if there is any complications It only takes a few minutes to explain if I need an emergency meeting. Every staff member is amazing and sweet. I've only had one complication, within a week I told my therapist and he had it sorted out. I love this place.

Response from the owner1 year ago
Thank you for your review. We are happy to know you had such a positive experience and we wish you the best on your journey. Your review has been shared with the appropriate management staff overseeing that clinic. If you'd like, you can email your contact information to info@sbhservices.org, and we can have someone contact you directly as well.
Staci Godoy
1 year ago
2

Front desk woman was very rude with no compassion to me when I was late 5 minutes to my appointment with my psychiatrist. She was short, un helpful, and was unpleasant. I was very upset sibs this appointment was to discuss my medication dosages because I had stopped taking the correct amount. She made me leave and said doctor would not see me. I doubt she even tried. Working in a mental health facility, you d think the employees would be more careful about how they treat their patients! She should not be working there.

Response from the owner1 year ago
Thank you for your review. We are sorry to hear about your experience and would like the opportunity to further investigate the feedback you have given us. Your review has been sent to the appropriate management staff at this clinic. If possible, please email your contact information to info@sbhservices.org and someone from our team will contact you directly.
Thomas Holtje
1 year ago
5

Response from the owner1 year ago
Thank you for your review. We are happy to know you had such a positive experience and we wish you the best on your journey. Your review has been shared with the appropriate management staff overseeing that clinic. If you'd like, you can email your contact information to info@sbhservices.org, and we can have someone contact you directly as well.
Destini De palma
1 year ago
5

They always are amazing

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Heidii Ash
1 year ago
5

Gavin is amazing as well as their counselors! I have had Gavin for years and he is incredibly knowledgeable and smart in his medical decisions!

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
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