Southwest Behavioral & Health Services Metro Outpatient

Phoenix, Arizona

11221 North 28th Drive
Phoenix, AZ 85029

(602) 997-2233
3.12 (88 reviews)

About Southwest Behavioral & Health Services Metro Outpatient

Southwest Behavioral and Health Services offers mental and behavioral health programs for people of all ages. They have facilities throughout Arizona, including their Metro Outpatient location in Phoenix. Here, you can receive primary care and counseling services. They’re in network with most private insurance plans and also accept self pay.

I like that their facility combines primary care with behavioral care. This way, you only have to go to one location to get the comprehensive care you need to stay healthy. If you’re struggling with a behavioral health concern like addiction, they also offer outpatient counseling services, life skills training and case management. During your counseling sessions, you’ll learn more about the disease of addiction and identify your triggers. That way, you’ll learn how to cope with stress in a healthier way. You can go by yourself, with a partner or with your family.

Often, addictions are a result of underlying mental health conditions, such as anxiety or depression. If you need help treating a co-occurring disorder, they can do that here. The team offers psychiatric services and medication management to help you control your symptoms and begin recovery.

Many clients have had good experiences here, especially when they’ve found therapists they truly connect with. However, others have mentioned issues with scheduling and communication.

Dollar icon Payment Options

  • shield-cross iconPrivate Insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • medicaid iconMedicaid

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

heart-hands iconIntervention Services

If a person denies their substance abuse behavior when confronted one-on-one, a drug intervention in Arizona may be necessary. An intervention may be formally planned with intervention services from a professional who can guide loved ones through this process. The intervention involves confronting someone with how their drinking or drug use has affected themselves and everyone around them and encourages them to get treatment.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult Program

military-hat iconMilitary program

House check icon Settings & Amenities

  • private iconPrivate setting

Shield icon Insurance

Our Policy: Southwest Behavioral & Health Services Metro Outpatient works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

CareFirst
Molina Healthcare
AHCCCS
Banner University Health Plans
Health Choice
Mercy Care
UnitedHealth Group

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

dialectical iconDialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

desert iconMotivational Interviewing

The goal of motivational interviewing in Arizona is to enhance your confidence in your ability to make changes in your life. It encourages you to commit to change and plan for the process of making those changes that will allow you to reach your goals.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

nicotine iconNicotine Replacement Therapy

Some nicotine replacement therapy options are available over the counter. Others require a prescription from your doctor. Common forms in Arizona include nicotine patches, gum, and lozenges. Quit smoking medications are also available.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Phone icon Contact

Phone icon (602) 997-2233
Building icon

11221 North 28th Drive
Phoenix, AZ 85029

Call Now - Help is Available
Get Help Now - 602-834-1056
Question iconSponsored
Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Reviews

3.12 (88 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (87)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
4.5

I went there for a while is a place that worth the staff and the programs that they offered the only problem is the waiting time when making a call for an appointment.

Reviewed on 2/19/2019
Overall Experience
Date Submitted

Google Rating

3.1 (87 reviews)
Pallavi Phalke
6 months ago
5

Response from the owner6 months ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Sara M
7 months ago
1

Please protect your mental health by NOT coming here. I called in advance to see if they took my insurance. I let them know I didnt want meds, just therapy. They confirmed they did and what the co pay was. I came in and paid for intake. They let me know they would call to set up an appt that day. They didnt. So I called the next day for them to inform me NONE of their therpaist accept commercial insurance. I thought I called and verified that you took it and SOMEHOW yall ran my insurance and could accept it for intake? But when it came down to it suddently you dont accept it. The therapist kept emailing me and telling me she would find someone within their system. Guess what never happened? Them finding me anyone. Now I am getting letters in the mail that I have been considered a no show for not coming to my appt? YOU NEVER SET AN APPT WITH ME. You told me you would get back after finding someone who took my insurance though we covered that before I came in AND during intake. What a joke.

Response from the owner6 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
L Sammie Mondschein (Sammie)
9 months ago
5

Response from the owner9 months ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Domma Black
9 months ago
2

Response from the owner9 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Jennifer Betts
1 year ago
3

Response from the owner1 year ago
Thank you for your review. We are happy to know you had such a positive experience and we wish you the best on your journey. Your review has been shared with the appropriate management staff overseeing that clinic. If you'd like, you can email your contact information to info@sbhservices.org, and we can have someone contact you directly as well.
LaChelle Tidwell
1 year ago
1

Update: The family health provider, Sherry is the worst person to deal with in this office. And that is saying a lot. She roadblocks & gate keeps everything. She is the opposite of helpful. I watched her berate a 12 year old while we waited. She ordered several unnecessary tests. She wanted her staff to take my son s blood while he got an EKG. Of course it was abnormal. Duh!!! She also yelled at her MA because he was taking too long . (He wasn t. He was new & no one was training him.) When I asked her about my son s paperwork, she wanted the office assistant to come back her up . All so she could yell at me more. We have also been waiting for their staff to transfer paperwork for 9 months. This has been an absolute nightmare at every turn. The only reason we have stayed was because of my son s therapist, Marty. He is wonderful. The rest of the staff is unbearable. I can t tell you to run faster than I am now. This place will give you more mental health issues than you might already suffer from. Don t waist your time here!I only gave two stars because we genuinely like my son s therapist, Marty. He s great. But the rest of the staff/phone system needs serious help. My son has had to go without his ADHD meds several times because they are absolutely delinquent. The phones never work. When I go into the office they tell me it should be fixed in the next couple of months. MONTHS!! He even had to take his end of year exams with them.I switched to the family doctor that they have so we would have all care in one place. We all had a bad case of covid. I got a hold of her MA & asked if she could call in a prescription. She said there was nothing they could do. After hounding her more, she got back to me THREE DAYS later & told me I would need to pick up the prescription from their pharmacy. At that point I was already in the hospital. After that I needed referrals for complications I had. They were never called in.If you re looking for consistency, go somewhere else. These people couldn t care less if your needs are being met as a patient.

Response from the owner2 years ago
Thank you for your review. We are sorry to hear about your experience and would like the opportunity to further investigate the feedback you have given us. Your review has been sent to the appropriate management staff at this clinic. If possible, please email your contact information to info@sbhservices.org and someone from our team will contact you directly.
Jennifer Mesa
1 year ago
3

I've had good experiences overall when I have long term providers in place for both therapy and medication maintenance. I give 5 stars for the therapy side. However, there have been prescriber changes for the medication maintenance which have created a lot of stress to sort through. And the last few months, I've no longer had the stability I did with my prior doctor. I am disabled �nd there �re significant complexities due to my chronic illnesses. My medications are a very important part of my overall treatment/condition. I understand there's a steep learning curve for a new prescriber and this is why I must find a stable replacement to manage my medications. In addition, if there's an issue in between visits which requires I contact my prescriber, the system in place is especially challenging to work through. �nd I'm not �ble to speak to my prescriber. Instead, the SBHS protocol requires the patient navigate through two to three steps in order to resolve the arising issue at hand through a random "on-call prescriber" who is not familiar with my chronic condition, and often it has to be explained to the "on-call prescriber" to the extent it may be relevant for the matter at hand. So that process creates a lot of stress. I'm hopeful that once I find the right Prescriber (a good fit) to manage my medications, we can reestablish the stability I appreciated before.

Response from the owner1 year ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Mayra Mendoza
1 year ago
5

Great

Response from the owner1 year ago
Thank you for your review. We are happy to know you had such a positive experience and we wish you the best on your journey. Your review has been shared with the appropriate management staff overseeing that clinic. If you'd like, you can email your contact information to info@sbhservices.org, and we can have someone contact you directly as well.
Rebecca Farr
1 year ago
2

I think it's ridiculous that I still don't have a psychiatrist after amendica left quite some time ago

Response from the owner1 year ago
Thank you for your review. We are sorry to hear about your experience and would like the opportunity to further investigate the feedback you have given us. Your review has been sent to the appropriate management staff at this clinic. If possible, please email your contact information to info@sbhservices.org and someone from our team will contact you directly.
Patricia McLain
1 year ago
5

Response from the owner1 year ago
Thank you for your review. We are happy to know you had such a positive experience and we wish you the best on your journey. Your review has been shared with the appropriate management staff overseeing that clinic. If you'd like, you can email your contact information to info@sbhservices.org, and we can have someone contact you directly as well.
Cynthia barrier
1 year ago
3

I've been with SWBH since 2003. They helped stay on track with my mental problems. Since Covid , everything has changed. It's hard to get an appt and refills. I don't know where I stand now.

Response from the owner1 year ago
Thank you for your review. We are always striving to provide the best service and improve on patient experience. That is why your feedback is so important to us. Your review has been sent to the appropriate management staff that oversees the clinic you visited. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Chere Ellis
1 year ago
5

I absolutely love the care that I m afforded at SWB. I ve never felt more heard in my life.

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
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