Southwest Behavioral Health – Broadway Outpatient

Phoenix, Arizona

4420 South 32nd street
Phoenix, AZ 85040

(602) 268-8748
4.31 (35 reviews)

About Southwest Behavioral Health – Broadway Outpatient

Southwest Behavioral Health - Broadway Outpatient is located in Phoenix, Arizona. Their outpatient program offers primary care treatment, medication review and management, psychiatric care, skills training, case management services, individual therapy, group therapy, and family therapy. They accept most major insurance plans.

During treatment you’ll work closely with your mental health practitioner to focus on learning new skills and resolving issues from the past. Once you complete treatment you may receive aftercare services. These are designed to help you with long term success. They may include continued counseling or referrals to community resources.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • self-pay iconSelf-pay options
  • medicare iconMedicare

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

elderly iconElderly program

hearing iconHearing impaired program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

Shield icon Insurance

Our Policy: Southwest Behavioral Health – Broadway Outpatient works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

CareFirst
Molina Healthcare
AHCCCS
Banner University Health Plans
Health Choice
Mercy Care
UnitedHealth Group

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Phone icon Contact

Phone icon (602) 268-8748
Building icon

4420 South 32nd street
Phoenix, AZ 85040

Call Now - Help is Available
Get Help Now - 602-834-1056
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Fact checked and written by:
Jenise Alvarez
Edited by:
Kerry Nenn, BSW

Reviews

4.31 (35 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (34)
Accomodations & Amenities
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Meals & Nutrition
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Treatment Effectiveness
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Admissions Process
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Staff & Friendliness
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Cleanliness
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Value for Cost
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Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
4.5

Great individualized programs, they gave me the hope I was looking for. You won't regret it, everyone cares for each other so you will never feel alone through the process.

Reviewed on 2/19/2019
Overall Experience
Date Submitted

Google Rating

4.3 (34 reviews)
Munda Asante
3 months ago
4

Response from the owner3 months ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Derek Semenchuk
4 months ago
1

I Cannot fully explain how terrible my year and a half were at this location, and I'm worse off than when I started. If you have to go, for the love of God avoid Sotoyia Fairley at all costs. She is not just a terrible "care provider", but also a vindictive and evil person. And I say evil because anyone who lets another human being suffer for months on end without listening and trying to offer a solution is truly evil. I even tried to move to a different care provider due to her negligence, and they scheduled me with her again without my knowledge or consent. She refuses to listen when I tell her the diagnosis is wrong, she treats me like a junkie just trying to score drugs (even though I'm sober), I have to repeat myself constantly, and we stayed on the same course and diagnosis trying medication after medication that wouldn't help at all. She aparently knew me and what I was feeling better than I did, and after months and months of trying her way she still would not listen. They put me through hoop after hoop just trying to get a simple ADHD diagnosis, and dropped the ball time and time again where I no longer had any patience for their negligence. They even gave me a referral for a psychiatric specialist (for a ADHD diagnosis!) and after 2 months of waiting they finally had me call to check up on it, and they had no record of the referral and said they would have to send it again. They scheduled me talk therapy with a intern because they don't take mental health seriously apparently, and I had to take a month off of work (costing me thousands of dollars) because I had a severe breakdown due to my symptoms getting worse, not better. They still didn't even lift a finger to help me until months later and I had no choice but to return to work and suffer through it. Truly one of the worst experiences of my life, and no person should ever have to feel hopeless and ignored by their care provider. If I can help just one person avoid this place and the nightmare I had to endure then this review will be worth it, please do yourself a favor and avoid this inhumane establishment at all costs, you do not matter to them.

Response from the owner4 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
amie willis
6 months ago
5

As someone with severe anxiety and coming to this place for the first time I actually really enjoyed coming here and not sure why anyone would rate this place less than five stars. The lady at the front desk was very kind and I look forward to seeing my counselor. I was worried I'd feel judged but here it seems like they really care about your well being and I probably won't have anxiety coming back just because of how welcoming it felt.

Response from the owner5 months ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Domonique Romero
7 months ago
4

Wish I could give this place a full 5 stars. But front desk clerks are so rude and unprofessional. I have friends and colleagues complaining about a woman named Alma and I had my own rude encounter with her as well. What a shame.

Response from the owner7 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback or would like to be outreached, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Rosa Flores
8 months ago
5

My children go to therapy and it is very nice to see how their progress is going. Ilda is very kind and an excellent therapist.

Response from the owner8 months ago
Thanks for your review. We are always looking for ways to improve the patient experience and your feedback has been forwarded to the appropriate administrative staff who oversee the clinic. If you have any additional comments, please email your contact information to info@sbhservices.org and someone will contact you directly. Gracias por tu rese�a. Siempre estamos buscando formas de mejorar la experiencia del paciente y sus comentarios se han enviado al personal administrativo correspondiente que supervisa la cl�nica. Si tiene alg�n comentario adicional, env�e su informaci�n de contacto por correo electr�nico a info@sbhservices.org y alguien se comunicar� con usted directamente.
Gigi DeCore
1 year ago
5

My partner and I have both had counseling from here and it has been the most wonderful experience. My therapist Vanessa has already helped me so much get back in tune with myself, everytime I leave I feel a weight has been lifted off my shoulders. Her kindness and interest to understand what I'm going through has help me tremendously! I'm so grateful to Southwest for providing the amazing services they do!

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
KJ Johnson
1 year ago
5

Ms Rochelle was awesome got me through elementary would love to get her email 2 talk again

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Diana Rodriguez
1 year ago
5

They help you work on yourself with kindness and no judgment. Everyday just wake up and keep doing the work.

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Latoya Henderson
1 year ago
4

My counselor is the best. I have over come a lot in the short time I have been working with her. It's been a life change for me.

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
samantha Ruzol
1 year ago
5

Faith has helped me so much. I honestly look forward to speaking to her every week. She has been such a blessing to my life. Thank you for having amazing people like her on your staff!

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Char Hodges
1 year ago
5

It feels like home when I go there.I know I am safe.The Doctors and secretaries treat me like family, sometimes, even better than family.I hope to be able to continue to be a part of them.

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Kamie James
1 year ago
5

I have a good experience every time I visit the office.

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
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