Southwest Behavioral Health – Broadway Outpatient

4420 South 32nd street
Phoenix, AZ 85040

Southwest Behavioral Health - Broadway Outpatient AZ 85040

About Southwest Behavioral Health – Broadway Outpatient

Southwest Behavioral Health - Broadway Outpatient is located in Phoenix, Arizona. Their outpatient program offers primary care treatment, medication review and management, psychiatric care, skills training, case management services, individual therapy, group therapy, and family therapy. They accept most major insurance plans.

During treatment you’ll work closely with your mental health practitioner to focus on learning new skills and resolving issues from the past. Once you complete treatment you may receive aftercare services. These are designed to help you with long term success. They may include continued counseling or referrals to community resources.

Latest Reviews

elizabeth leon
1 month ago on Google
5
I just want to say that I really enjoy going to Southwest Behavioral it really helps me with my depression and speaking with my counselor is a really big help I would refer you guys to anyone that really needs it you are so awesome and I want to thank everyone there for the help that they give me when I need it everyone there is very polite helpful understanding I would rate them a 10
Response from the owner2 weeks ago
Thank you for your review. We are happy to know you had such a positive experience and we wish you the best on your journey. Your review has been shared with the appropriate management staff overseeing that clinic. If you'd like, you can email your contact information to info@sbhservices.org, and we can have someone contact you directly as well.
Mary C
1 month ago on Google
5
OMG!!! I just want to say how professional the MA is. she calls back when she says she is, always has a solution to my problems . The Front office is the best always friendly they treat you like family. Everyone there is Fabulous.
Response from the owner2 weeks ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Munda Asante
4 months ago on Google
4
Response from the owner3 months ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.

Location

Accepted Insurance

Southwest Behavioral Health – Broadway Outpatient works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

CareFirst
AHCCCS
Banner University Health Plans
Health Choice
Mercy Care

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (602) 268-8748
Building icon

4420 South 32nd street
Phoenix, AZ 85040

Fact checked and written by:
Jenise Alvarez
Edited by:
Kerry Nenn, BSW

Reviews of Southwest Behavioral Health – Broadway Outpatient

4.31/5 (36 reviews)
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Reviews

4.5

Great individualized programs, they gave me the hope I was looking for. You won't regret it, everyone cares for each other so you will never feel alone through the process.

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.3 (35 reviews)
elizabeth leon
1 month ago
5

I just want to say that I really enjoy going to Southwest Behavioral it really helps me with my depression and speaking with my counselor is a really big help I would refer you guys to anyone that really needs it you are so awesome and I want to thank everyone there for the help that they give me when I need it everyone there is very polite helpful understanding I would rate them a 10

Response from the owner1 year ago
Thank you for your review. We are happy to know you had such a positive experience and we wish you the best on your journey. Your review has been shared with the appropriate management staff overseeing that clinic. If you'd like, you can email your contact information to info@sbhservices.org, and we can have someone contact you directly as well.
Mary C
1 month ago
5

OMG!!! I just want to say how professional the MA is. she calls back when she says she is, always has a solution to my problems . The Front office is the best always friendly they treat you like family. Everyone there is Fabulous.

Response from the owner1 month ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Munda Asante
4 months ago
4

Response from the owner4 months ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Derek Semenchuk
5 months ago
1

I Cannot fully explain how terrible my year and a half were at this location, and I'm worse off than when I started. If you have to go, for the love of God avoid Sotoyia Fairley at all costs. She is not just a terrible "care provider", but also a vindictive and evil person. And I say evil because anyone who lets another human being suffer for months on end without listening and trying to offer a solution is truly evil. I even tried to move to a different care provider due to her negligence, and they scheduled me with her again without my knowledge or consent. She refuses to listen when I tell her the diagnosis is wrong, she treats me like a junkie just trying to score drugs (even though I'm sober), I have to repeat myself constantly, and we stayed on the same course and diagnosis trying medication after medication that wouldn't help at all. She aparently knew me and what I was feeling better than I did, and after months and months of trying her way she still would not listen. They put me through hoop after hoop just trying to get a simple ADHD diagnosis, and dropped the ball time and time again where I no longer had any patience for their negligence. They even gave me a referral for a psychiatric specialist (for a ADHD diagnosis!) and after 2 months of waiting they finally had me call to check up on it, and they had no record of the referral and said they would have to send it again. They scheduled me talk therapy with a intern because they don't take mental health seriously apparently, and I had to take a month off of work (costing me thousands of dollars) because I had a severe breakdown due to my symptoms getting worse, not better. They still didn't even lift a finger to help me until months later and I had no choice but to return to work and suffer through it. Truly one of the worst experiences of my life, and no person should ever have to feel hopeless and ignored by their care provider. If I can help just one person avoid this place and the nightmare I had to endure then this review will be worth it, please do yourself a favor and avoid this inhumane establishment at all costs, you do not matter to them.

Response from the owner5 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
amie willis
6 months ago
5

As someone with severe anxiety and coming to this place for the first time I actually really enjoyed coming here and not sure why anyone would rate this place less than five stars. The lady at the front desk was very kind and I look forward to seeing my counselor. I was worried I'd feel judged but here it seems like they really care about your well being and I probably won't have anxiety coming back just because of how welcoming it felt.

Response from the owner6 months ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Domonique Romero
8 months ago
4

Wish I could give this place a full 5 stars. But front desk clerks are so rude and unprofessional. I have friends and colleagues complaining about a woman named Alma and I had my own rude encounter with her as well. What a shame.

Response from the owner8 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback or would like to be outreached, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Rosa Flores
9 months ago
5

My children go to therapy and it is very nice to see how their progress is going. Ilda is very kind and an excellent therapist.

Response from the owner9 months ago
Thanks for your review. We are always looking for ways to improve the patient experience and your feedback has been forwarded to the appropriate administrative staff who oversee the clinic. If you have any additional comments, please email your contact information to info@sbhservices.org and someone will contact you directly. Gracias por tu rese�a. Siempre estamos buscando formas de mejorar la experiencia del paciente y sus comentarios se han enviado al personal administrativo correspondiente que supervisa la cl�nica. Si tiene alg�n comentario adicional, env�e su informaci�n de contacto por correo electr�nico a info@sbhservices.org y alguien se comunicar� con usted directamente.
Eric Piedra
1 year ago
5

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Najah M
1 year ago
1

Office Staff is very friendly however the attendance of the therapists are terrible in the year and a half I've gone more than 7 times they've canceled on me the day of or the night before at 8am appointment.... Oh yeah and if you're trying to go get therapy around any type of holiday good luck because all the employees are taking the time off. I literally feel like I just wasted a year and a half of my time. oh the building and decor are from 1994

Response from the owner1 year ago
Thank you for your review. We are sorry to hear about your experience and would like the opportunity to further investigate the feedback you have given us. Your review has been sent to the appropriate management staff at this clinic. If possible, please email your contact information to info@sbhservices.org and someone from our team will contact you directly.
R A T
1 year ago
5

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Vera Larez
1 year ago
5

Very caring people

Response from the owner1 year ago
Thank you for your review. We are happy to know you had such a positive experience and we wish you the best on your journey. Your review has been shared with the appropriate management staff overseeing that clinic. If you'd like, you can email your contact information to info@sbhservices.org, and we can have someone contact you directly as well.
Maureen Z Dourlaris
1 year ago
5

Response from the owner1 year ago
Thank you for your review. We are happy to know you had such a positive experience and we wish you the best on your journey. Your review has been shared with the appropriate management staff overseeing that clinic. If you'd like, you can email your contact information to info@sbhservices.org, and we can have someone contact you directly as well.
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