Southwest Behavioral & Health Services Mesa Outpatient

1255 W Baseline Rd
UNIT 138
Mesa AZ, 85202

Southwest Behavioral and Health Services - Mesa Outpatient AZ 85202

About Southwest Behavioral & Health Services Mesa Outpatient

Southwest Behavioral & Health Services Mesa Outpatient, located in Mesa, Arizona is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Southwest Behavioral & Health Services Mesa Outpatient include age-appropriate treatment for teens addressing adolescent-specific issues and age-sensitive addiction treatment considering health and life-stage issues of older adults.

Patients at Southwest Behavioral & Health Services Mesa Outpatient will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers.

Latest Reviews

Tara Leather
2 weeks ago on Google
1
Not happy at all. My son is diagnosed level 2 autistic. Had a therapist come and do an evaluation for ABA therapy but told he dont meet the criteria but that I can attend classes on how to help him. Then I thought I will give this place another try and hopefully get him some kind of services. I was told now that they dont have any ABA services due to staffing. So why make me go thru this long process and hour long intakes only to be told this. I could have gone somewhere else and not been fed BS. I love the generic response to a bad review when they are called out on their less than satisfactory services.
Response from the owner1 week ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Juanita Chavez
3 months ago on Google
1
They took 45 days to return my call about insurance verification. Then they scheduled the wrong type of appointment. The doctor told me he was confused as to why I was even there. He wasn't even the doctor I was referred to. But they still billed my insurance for $500 for the few minutes he spent explaining the confusion and error of my appointment. That is fraud.
Response from the owner2 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. To file a formal complaint, please send your contact information to info@sbhservices.org. A staff member from SB&H Risk/Quality Management Department will contact you to ensure your concerns are addressed appropriately.
Dreams 2024
7 months ago on Google
1
Saraha behavioral health is the place for medication. This place just prescribes you unnecessary drugs!!!!!
Response from the owner6 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.

Location

Accepted Insurance

Southwest Behavioral & Health Services Mesa Outpatient works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

CareFirst
AHCCCS
Banner University Health Plans
Health Choice
Mercy Care

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab is designed primarily for persons in early recovery and those who are exiting detox programs. It's ideal for clients in crisis or at an elevated risk of relapse. Inpatient treatment centers provide housing and meals, allowing clients to focus on their recovery away from distractions and addiction triggers. Clients engage in intensive psychotherapy, and many inpatient programs feature recovery-focused life skills training and/or complementary therapies like meditation, creative arts therapy, and other holistic treatments.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Amenities

  • private iconPrivate Setting
  • home-setting iconResidential Setting

Contact Information

Phone icon (480) 820-5422
Building icon

1255 W Baseline Rd
UNIT 138
Mesa AZ, 85202

Fact checked and written by:
Jason Collins

Reviews of Southwest Behavioral & Health Services Mesa Outpatient

3.55/5 (55 reviews)
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Reviews

1

If you are in need of mental health services, don't go to Southwest Behavioral and Health Services. They never answer the phone which is very annoying for me, what if would be an emergency? The counselors don't do anything to help the patients, they just will give you basic ... Read More

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.6 (54 reviews)
Tara Leather
2 weeks ago
1

Not happy at all. My son is diagnosed level 2 autistic. Had a therapist come and do an evaluation for ABA therapy but told he dont meet the criteria but that I can attend classes on how to help him. Then I thought I will give this place another try and hopefully get him some kind of services. I was told now that they dont have any ABA services due to staffing. So why make me go thru this long process and hour long intakes only to be told this. I could have gone somewhere else and not been fed BS. I love the generic response to a bad review when they are called out on their less than satisfactory services.

Response from the owner2 weeks ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Juanita Chavez
3 months ago
1

They took 45 days to return my call about insurance verification. Then they scheduled the wrong type of appointment. The doctor told me he was confused as to why I was even there. He wasn't even the doctor I was referred to. But they still billed my insurance for $500 for the few minutes he spent explaining the confusion and error of my appointment. That is fraud.

Response from the owner3 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff. To file a formal complaint, please send your contact information to info@sbhservices.org. A staff member from SB&H Risk/Quality Management Department will contact you to ensure your concerns are addressed appropriately.
Dreams 2024
7 months ago
1

Saraha behavioral health is the place for medication. This place just prescribes you unnecessary drugs!!!!!

Response from the owner7 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Stubbs
7 months ago
3

This is primarily a medicaid service facility; and as such, you'll get what you expect. And with the amount of repetitive paperwork and meetings, they might as well be the DMV.

Response from the owner7 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Jonny V
8 months ago
1

Have tried contacting multiple times immediately at 8am to schedule appointments. Even when I dial IMMEDIATELY RIGHT AT 8AM INTERNET-SYNCHED TIME, I still end up sitting for several minutes hearing a ring-tone after I finish the wait queue, whereupon I receive a "leave a message the operator is out". So I'm forced to call back because leaving a message won't get me an appointment. Then I call back again and someone magically picks up sooner and says "whoopsies the last appointment JUST filled up." Like what the hell is your guys' problem? There's very few places that do adult autism testing in phoenix that take AHCCCS for whatever reason. I'm doing exactly as you say and it feels like you're trying to avoid getting me scheduled. Please get a better scheduling service or get your phone lines fixed. Why is it such a lottery every morning to try and get scheduled? I just want to get my testing done because I have no one to help me in life and need testing to see if I can get help from a caretaker. But at this rate it could take the whole YEAR as it's a total crapshoot even if you call immediately, because of the aforementioned reasons.If you have other options for testing please pick somewhere else so the rest of us, who have no other options, can get an appointment scheduled! Please! Also fix your phone system so it doesn't send us to a voice mail when we KNOW you're open and taking calls! I could've gotten scheduled if you hadn't dropped me like that.

Response from the owner8 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Norma Martinez
8 months ago
1

I wouldn t give it any stars I had a call yesterday s from Elizabeth stating that there was no therapist available for my son I literally called on 2/22 set up an appt for the 29th I let them know my sons situation they said they were able to help I went to the intake took to a little more than 2 hours I wasted my time being there ..the intake person should of known supposibly there was no therapist and even set a psychological evaluation for the 11am and for them to call me yesterday 3/5 to tell me there weren t going to be any sessions for my son this company is a freaking fake trying to make ACCCHS pay for the intake but I AM GOING TO FILE A COMPLAINT NONE OF THIS IS RIGHT! They should have said something before making kind of appts I wasted every minute when I was able to look for another place for my son this is no company they don t help they are scams!!!!

Response from the owner8 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Christine Gomez
9 months ago
1

They do not care about their patients. Receptionist was not very compassionate and very dull. Called to get a new patient appointment and they only have so many so you have to call in and try to get an appointment before they fill up. I called got the last appointment however when they went to run my insurance their system was down so she said they couldn t hold the spot I have to just hang up and try again . It s a ridiculous system they have .

Response from the owner9 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
T S
10 months ago
3

Just a bit of advice when trying to be seen here: If you have extenuating circumstances, ask to speak to a supervisor or manager. I spent weeks/months trying to get my dad, who has late stage Lewy Body dementia an appointment. They have bizarre rules, and I had to overcome hurdle after hurdle trying to get him an appointment. I got so frustrated that I gave up and finally asked for a supervisor. I had to wait ~30 minutes on hold, but she was able to help once I fully explained the situation.

Response from the owner10 months ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Jordan Ewert
1 year ago
1

This place has never once reached back out to me. I have reached out numerous times. Just shows where we are with mental health in this world $$$$$$$$

Response from the owner1 year ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
Alissa Loya
1 year ago
3

The front desk office ladies do not know how to talk to patients. They literally told me they don t call to confirm appointments so therefore it wasn t them that I made an appointment with, and I was just talking to somebody else entirely .just say you made a mistake or don t know how to find an appointment on the computer.

Response from the owner1 year ago
Thank you for your review. We are always looking for ways to improve on patient experience and your feedback has been sent to the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
William Huff
1 year ago
2

good place to get therapy but turnover on therapist is very high.. also they never seem to answer the phone when needing to change appointments which is getting really frustrationUpdate : as of 8/4/2023 still cant pick up the phones

Response from the owner1 year ago
Thank you for your review. We are sorry to hear about your experience and would like the opportunity to further investigate the feedback you have given us. Your review has been sent to the appropriate management staff at this clinic. If possible, please email your contact information to info@sbhservices.org and someone from our team will contact you directly.
richard potter
1 year ago
5

My experience with Southwest behavioral health has been very very good. All of their employees I have interacted with I was totally satisfied with their professionalism and courtesy. I would recommend Southwest Behavioral Health.

Response from the owner1 year ago
Thank you for your review! We greatly value your feedback and look forward to seeing you again. Your review has been shared with the appropriate management staff overseeing the clinic. If you have any additional feedback, please email your contact information to info@sbhservices.org, and we will have someone contact you directly.
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