800-784-1361
La Hacienda Treatment Center - Community Outreach Center
3
Top 10 Rehab In San Antonio
About San Antonio Behavioral Healthcare Hospital
Their addiction program includes both inpatient and outpatient tracks. If you need round the clock monitoring and immediate stabilization, you’ll start out in inpatient treatment. While you stay on site, your care team can help you detox and start your road to recovery. If you’re stable enough to live at home while you attend treatment, they offer partial hospitalization and intensive outpatient programs.
All of their programs include individual and group counseling sessions. During each session, you’ll talk with your therapist about the underlying issues and behaviors that contribute to your substance abuse. They’ll help you work through those challenges and teach you healthy ways to manage stress.
A unique feature of this facility is that they offer lots of holistic healing options at their inpatient center. In addition to therapy, medication management, and life skills training, you can participate in other services such as yoga, tai chi, art therapy, music therapy and meditation.
While some past clients report positive experiences here, it’s important to mention that others have had difficult interactions with the staff members. A lack of respect, poor communication, and an unprofessional approach are some of the commonly repeated complaints.
Facility Overview
198 Number of Available Beds
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Latest Reviews
I completed treatment at San Antonio Behavioral Health (Victory Program).
The chemical dependency groups were the only useful part of my stay. Most other groups were repetitive, irrelevant, or constantly derailed by patients yelling or getting aggressive. The unit feels more like summer camp mixed with prison—phones limited, doors locked, and rules changing day to day. The food was terrible, the cleanliness left a lot to be desired, and overall it felt demoralizing. Some staff even came off passive-aggressive, telling us how “lucky” we were to have phones or order out—when Victory patients are the biggest money-makers for the hospital, paying around $2,200 a day for 28+ days. The reality is that many of us are active duty, often forced or “voluntold” to be here with our careers at stake, so yes—we do deserve those basic privileges.
On top of that, the refrigerator and microwave were removed from patient use without explanation and are now kept behind the nurses’ station. We can no longer store leftovers or keep cold drinks, and it seems like this was done more for staff convenience than patient care. For a program funded by the military/Tricare, it’s unacceptable that the hospital keeps cutting back on the very benefits and promises advertised on their website or previously offered.
The only saving grace was being allowed to order DoorDash or Uber Eats.
Also, the Victory unit, meant for active duty/veterans, often housed civilian overflow patients. This took away beds from service members in crisis. Overall, my experience was poor, and I strongly believe the military/Tricare should reconsider using this facility—especially since it’s the one most active duty members are sent to, even from overseas.
We understand that the treatment environment can sometimes feel restrictive, especially given the focus on safety and maintaining a secure setting for all patients. Our primary goal is to ensure a safe, structured environment that supports recovery, which can involve certain rules and limitations. That said, we also recognize the importance of respecting patient dignity and providing privileges that support comfort and morale.
Your comments about the group sessions, food, cleanliness, and communication are valuable, and we will be passing these concerns along to the appropriate teams for review. We also appreciate your perspective on the use of shared resources like the refrigerator and microwave, and your point about the housing of civilian overflow patients is noted.
We are committed to providing quality care and a respectful environment for our service members and all patients. Your feedback will help us work towards balancing safety with comfort and dignity. If you’re open to it, we’d welcome the opportunity to discuss your experience further and see how we can better serve those in our care. You can reach me at 210-792-7357.
Thank you again for taking the time to share your thoughts.
Response from the owner4 weeks ago
Thank you for sharing your detailed feedback about your experience at San Antonio Behavioral Health (Victory Program). We genuinely appreciate hearing from those who have firsthand experience, as it helps us identify areas for improvement.We understand that the treatment environment can sometimes feel restrictive, especially given the focus on safety and maintaining a secure setting for all patients. Our primary goal is to ensure a safe, structured environment that supports recovery, which can involve certain rules and limitations. That said, we also recognize the importance of respecting patient dignity and providing privileges that support comfort and morale.
Your comments about the group sessions, food, cleanliness, and communication are valuable, and we will be passing these concerns along to the appropriate teams for review. We also appreciate your perspective on the use of shared resources like the refrigerator and microwave, and your point about the housing of civilian overflow patients is noted.
We are committed to providing quality care and a respectful environment for our service members and all patients. Your feedback will help us work towards balancing safety with comfort and dignity. If you’re open to it, we’d welcome the opportunity to discuss your experience further and see how we can better serve those in our care. You can reach me at 210-792-7357.
Thank you again for taking the time to share your thoughts.
I was in the PHP program, and it was quite beneficial. Ms. Janet and Ms. Shay were fantastic; they were very caring and wanted to provide the finest care they could.
Response from the owner4 weeks ago
Thank you so much for your kind words and for sharing your positive experience with our PHP program. We're delighted to hear that Ms. Janet and Ms. Shay made a meaningful impact through their caring and dedicated approach. Providing the best care possible is our top priority, and it's wonderful to know that our team was able to support you effectively. We truly appreciate your five-star review and wish you all the best on your continued journey.
How they say they are 24/7 if you call and the line is busy for an hour. My son been here twice. They don't call you and update you. You need to be persistent and and call for an update. My son been there since Friday. I the one been calling every day for an update.
We sincerely apologize for the challenges you've experienced in obtaining timely updates regarding your son's care. We understand how important clear communication is, especially in situations like this.
Our team has taken immediate steps to improve our communication process, including updating contact information and ensuring that family members receive regular updates moving forward. We value your persistence and are committed to providing better service and support.
Please don’t hesitate to reach out directly if you have any further concerns or need additional assistance. Your son’s well-being is our top priority, and we’re grateful for the opportunity to address this. You can reach me at 210-792-7357.
Response from the owner4 weeks ago
Thank you for speaking with us yesterday when we contacted you to discuss your concerns and for your understanding and flexibility during this time. We truly appreciate your patience and willingness to work with us as we address the situation. We sincerely apologize for the challenges you've experienced in obtaining timely updates regarding your son's care. We understand how important clear communication is, especially in situations like this.
Our team has taken immediate steps to improve our communication process, including updating contact information and ensuring that family members receive regular updates moving forward. We value your persistence and are committed to providing better service and support.
Please don’t hesitate to reach out directly if you have any further concerns or need additional assistance. Your son’s well-being is our top priority, and we’re grateful for the opportunity to address this. You can reach me at 210-792-7357.
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
7.4 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Addiction Treatments
Levels of Care
Outpatient
After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).
Inpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Partial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
Intensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
24-Hour Clinical Care
24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.
Opioid AddictionTexas's specialized dual-diagnosis addiction treatment programs prioritize comprehensive care for individuals with co-occurring substance use disorders and mental health conditions. These programs offer diverse levels of care, including outpatient, inpatient, and partial hospitalization options. Evidence-based therapies, trauma-informed care, group work, and educational workshops help treat both conditions at the same time and give you the tools to sustain mental health and sobriety.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Clinical Services
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
The goal of cognitive behavioral therapy (CBT) in Texas is to change thought patterns, which leads to changes in behavior. Specific techniques during CBT can include self talk, SMART goals, journaling, and positive activities.
Treatment that takes a dialectical behavior therapy approach focuses on four strategies. Distress tolerance will help you accept and tolerate intense emotions. Emotional regulation will teach you to manage those emotions. Mindfulness will keep you in the present moment instead of regret or worry. Interpersonal effectiveness will teach you to manage your relationships.
Amenities
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Residential Setting -
Private Rooms -
Gym -
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Meditation Room
Staff & Accreditations
Staff
Camillia Mckinney
CEO
Claudelle Cummings, MSRN
Chief Nursing Officer
Cristina Scarborough
CFO
Joseph M. Hernandez III, MD
Chief Medical Officer
Barbara T. Hundley
Director of Social Services and Victory Unit
Valeria Lerma
Director of Strategic Business Initiatives
Soad L. Michelson, MD
Medical Director of Outpatient Services
Mark Ledesma
Director of Human Resources
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Texas
Contact Information
8550 Huebne Rd
San Antonio, TX 78240
Get Help Now - 210-890-5212
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Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW
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