San Antonio Behavioral Healthcare Hospital

8550 Huebne Rd San Antonio, TX 78240
InpatientOutpatient
San Antonio Behavioral Healthcare Hospital TX 78240

About San Antonio Behavioral Healthcare Hospital

San Antonio Behavioral Healthcare Hospital is a mental healthcare facility for children, adolescents and adults in San Antonio, Texas. They offer age specific inpatient and outpatient treatments, including special programs for veterans and active duty military. They also have a dedicated substance abuse program for adults struggling with chemical dependency. They accept self pay and private insurance.

Their addiction program includes both inpatient and outpatient tracks. If you need round the clock monitoring and immediate stabilization, you’ll start out in inpatient treatment. While you stay on site, your care team can help you detox and start your road to recovery. If you’re stable enough to live at home while you attend treatment, they offer partial hospitalization and intensive outpatient programs.

All of their programs include individual and group counseling sessions. During each session, you’ll talk with your therapist about the underlying issues and behaviors that contribute to your substance abuse. They’ll help you work through those challenges and teach you healthy ways to manage stress.

A unique feature of this facility is that they offer lots of holistic healing options at their inpatient center. In addition to therapy, medication management, and life skills training, you can participate in other services such as yoga, tai chi, art therapy, music therapy and meditation.

While some past clients report positive experiences here, it’s important to mention that others have had difficult interactions with the staff members. A lack of respect, poor communication, and an unprofessional approach are some of the commonly repeated complaints.

Latest Reviews

Rebecca Elder
1 month ago on Google
1
Terrible experience with outpatient services admission. They told me to come here early to fill out paperwork, I arrived an hour early and filled out a huge packet, which took the whole hour. Only AFTER I completed that packet did they tell me that I had to fill out even more paperwork at the business office, and I had to wait for a business advisor to even meet with me. No one told me about this additional paperwork and the front desk person was extremely rude and dismissive about my concerns. This whole thing could have been a phone call and it made me extremely late to work. Staff needs to understand that caregivers have jobs that they need to do to pay for the services they are providing to the kids that go there and should be more considerate and mindful of scheduling and letting people know about the time that it will take to complete these bureaucratic things.
Response from the owner1 month ago
Hi Rebecca Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your visit. We understand how important your time is, and we ve listened to your concerns about the paperwork and customer service. We want to assure you that we have taken steps to address the issues you raised. In response to your feedback, we are now offering electronic paperwork for patients to pre-fill before their appointment. This should help expedite the check-in process and reduce the amount of time spent on paperwork when you arrive. Additionally, we are working on improving our communication to ensure that all required forms are clearly outlined, so there are no surprises at the business office. We also recognize the importance of respectful and helpful interactions, and we are addressing your concerns with our team to ensure that our staff is more considerate and mindful of our patients' time. Your feedback is invaluable to us as we continue to improve our services, and We truly appreciate your input. Without it, we wouldn't know exactly how to ensure that we are providing the best patient experience. We hope you ll give us another opportunity to provide you with a smoother experience next time.
Gabby Roman
1 month ago on Google
1
i was there october 27th till the 4th of november during my stay at sabh there was no ac at all and they was fights after fights had someone do self harm and the staff didn t help her till she was blue and they gived only one bath cloth to share with roommate they didn t have conditioner so they had us use lotion for our hair when i didn t feel comfortable at all with the bath situation walls were teared up rude staff i had bad stomach pain from the eggs there bc they had fake eggs and they took an hour or so just for a heath dr to see me they had a 12 year old who was lying saying she was pregnant and homeless who would sa all the girls and lay on the girl i felt uncomfortable with this lil girl n with the night shift who works for bb2 on sundays and mondays coming in my room braking n stuff i think if you or your kids our having mental health not to go to sabh
Response from the owner1 month ago
Dear Gabby, Thank you for taking the time to share your experience during your stay at our hospital. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We sincerely apologize for the issues you encountered, particularly regarding the air conditioning. We understand how uncomfortable that can be, especially in a healthcare setting, and we want you to know that this matter has been addressed and corrected. Our top priority is the safety and well-being of our patients, and we are committed to providing a comfortable environment for everyone. We are also sorry to hear about the challenges you faced with staff support during critical moments. This is not reflective of our standards, and we will be addressing this with our team to ensure that every patient receives the care and attention they deserve at all times. We regret that your experience with the hygiene supplies and meal options did not meet your expectations. We take feedback like yours seriously and will review our practices to ensure that we are providing adequate resources for all patients. Your safety and comfort are paramount to us, and we are constantly working to improve our services. Please feel free to reach out to us directly if you would like to discuss your experience further. I can be reached at 210-591-7357. Thank you once again for your honest feedback, and we hope to have the opportunity to serve you better in the future.
Jesus Loves You
1 month ago on Google
1
My son was here simce Oct.27 til this morning. I told them my son wasn't ready to come home.I pushed to transfer him elsewhere for longer care they refused!! If something happens to my son I will find a lawyer cause my son is gone again and can't be found!!! Last time the owner or CEO called me saying they would fix the phone calls and still noone ever answers the phones. Right now my concern is will my son be alive tomorrow.I made a cry for help that my son needed bigger help and they didn't listen to me!!!
Response from the owner3 weeks ago
Thank you for taking the time to share your feedback with us. I m deeply sorry to hear about the difficulties you and your son have experienced during his stay with us. We strive to provide the highest quality of care and communication, and it s clear we fell short in several areas. First and foremost, I want to address your concerns about communication. We understand how important it is for families to stay informed about their loved one s care. We are currently reviewing our phone response protocols to ensure that calls are answered promptly and that families can reach us more easily. Additionally, we will be clarifying roles within our treatment team so that you know exactly who to contact for updates. Regarding your concerns about safety and bullying, please rest assured that we take these issues very seriously. We actively address these concerns with our team to ensure everyone's safety and well-being. I appreciate your patience and understanding as we work to improve our services. If you have any further concerns or if there s anything else we can do to support you and your son, please don t hesitate to reach out directly. Thank you again for your feedback, and for giving us the opportunity to address these issues.
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Rehab Score

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7.4 / 10

Location

Other Forms of Payment

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (210) 541-5300
Building icon

8550 Huebne Rd
San Antonio, TX 78240

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Reviews of San Antonio Behavioral Healthcare Hospital

2.4/5 (421 reviews)
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Google Reviews

2.4 (421 reviews)
Rebecca Elder
1 month ago
1

Terrible experience with outpatient services admission. They told me to come here early to fill out paperwork, I arrived an hour early and filled out a huge packet, which took the whole hour. Only AFTER I completed that packet did they tell me that I had to fill out even more paperwork at the business office, and I had to wait for a business advisor to even meet with me. No one told me about this additional paperwork and the front desk person was extremely rude and dismissive about my concerns. This whole thing could have been a phone call and it made me extremely late to work. Staff needs to understand that caregivers have jobs that they need to do to pay for the services they are providing to the kids that go there and should be more considerate and mindful of scheduling and letting people know about the time that it will take to complete these bureaucratic things.

Response from the owner1 month ago
Hi Rebecca Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your visit. We understand how important your time is, and we ve listened to your concerns about the paperwork and customer service. We want to assure you that we have taken steps to address the issues you raised. In response to your feedback, we are now offering electronic paperwork for patients to pre-fill before their appointment. This should help expedite the check-in process and reduce the amount of time spent on paperwork when you arrive. Additionally, we are working on improving our communication to ensure that all required forms are clearly outlined, so there are no surprises at the business office. We also recognize the importance of respectful and helpful interactions, and we are addressing your concerns with our team to ensure that our staff is more considerate and mindful of our patients' time. Your feedback is invaluable to us as we continue to improve our services, and We truly appreciate your input. Without it, we wouldn't know exactly how to ensure that we are providing the best patient experience. We hope you ll give us another opportunity to provide you with a smoother experience next time.
Gabby Roman
1 month ago
1

i was there october 27th till the 4th of november during my stay at sabh there was no ac at all and they was fights after fights had someone do self harm and the staff didn t help her till she was blue and they gived only one bath cloth to share with roommate they didn t have conditioner so they had us use lotion for our hair when i didn t feel comfortable at all with the bath situation walls were teared up rude staff i had bad stomach pain from the eggs there bc they had fake eggs and they took an hour or so just for a heath dr to see me they had a 12 year old who was lying saying she was pregnant and homeless who would sa all the girls and lay on the girl i felt uncomfortable with this lil girl n with the night shift who works for bb2 on sundays and mondays coming in my room braking n stuff i think if you or your kids our having mental health not to go to sabh

Response from the owner1 month ago
Dear Gabby, Thank you for taking the time to share your experience during your stay at our hospital. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We sincerely apologize for the issues you encountered, particularly regarding the air conditioning. We understand how uncomfortable that can be, especially in a healthcare setting, and we want you to know that this matter has been addressed and corrected. Our top priority is the safety and well-being of our patients, and we are committed to providing a comfortable environment for everyone. We are also sorry to hear about the challenges you faced with staff support during critical moments. This is not reflective of our standards, and we will be addressing this with our team to ensure that every patient receives the care and attention they deserve at all times. We regret that your experience with the hygiene supplies and meal options did not meet your expectations. We take feedback like yours seriously and will review our practices to ensure that we are providing adequate resources for all patients. Your safety and comfort are paramount to us, and we are constantly working to improve our services. Please feel free to reach out to us directly if you would like to discuss your experience further. I can be reached at 210-591-7357. Thank you once again for your honest feedback, and we hope to have the opportunity to serve you better in the future.
Jesus Loves You
1 month ago
1

My son was here simce Oct.27 til this morning. I told them my son wasn't ready to come home.I pushed to transfer him elsewhere for longer care they refused!! If something happens to my son I will find a lawyer cause my son is gone again and can't be found!!! Last time the owner or CEO called me saying they would fix the phone calls and still noone ever answers the phones. Right now my concern is will my son be alive tomorrow.I made a cry for help that my son needed bigger help and they didn't listen to me!!!

Response from the owner3 months ago
Thank you for taking the time to share your feedback with us. I m deeply sorry to hear about the difficulties you and your son have experienced during his stay with us. We strive to provide the highest quality of care and communication, and it s clear we fell short in several areas. First and foremost, I want to address your concerns about communication. We understand how important it is for families to stay informed about their loved one s care. We are currently reviewing our phone response protocols to ensure that calls are answered promptly and that families can reach us more easily. Additionally, we will be clarifying roles within our treatment team so that you know exactly who to contact for updates. Regarding your concerns about safety and bullying, please rest assured that we take these issues very seriously. We actively address these concerns with our team to ensure everyone's safety and well-being. I appreciate your patience and understanding as we work to improve our services. If you have any further concerns or if there s anything else we can do to support you and your son, please don t hesitate to reach out directly. Thank you again for your feedback, and for giving us the opportunity to address these issues.
Blakely Bee Heuser
1 month ago
1

I ve been trying to reach someone in one of the units all day now. The nurse, Mark from unit A, in the morning told me that I m not aloud to speak with the patient until I confirm a 4 digit code that NO ONE gave me, and the last two times I ve called the phone just rings and rings. It s been five minutes since I ve been listening to the ringing. I m about to call a different unit to complain that no one picks up and the landline hangs up after five minutes.

Response from the owner1 month ago
Dear Blakely, Thank you for bringing your experience to our attention. We deeply regret the frustration and inconvenience you encountered while trying to reach someone in Unit A. We understand how important communication is during a loved one s stay, and it s disheartening to hear that you faced difficulties in this regard. We apologize for the confusion surrounding the 4-digit code and for any lack of clarity in our communication. Your feedback highlights an area where we can improve our protocols to ensure that family members have the information they need to connect with their loved ones. Additionally, we are very sorry for the challenges you faced with reaching our staff by phone. We strive to maintain open lines of communication, and we recognize how crucial this is for our patients and their families. We will investigate the situation to ensure our phone systems are functioning properly and that our staff is accessible to those who need them, and we are actively addressing these issues through modification of our phone tree and website, thanks to feedback like yours! Thank you once again for your valuable feedback. We are committed to improving our services and appreciate your understanding as we work to enhance the experience for all of our patients and their families. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to reach out to us directly. I can be reached at 210-591-7357.
Sam Wilson
1 month ago
1

Response from the owner1 month ago
Thank you for your review. Your input is invaluable to us as we strive to improve our services. Please feel free to reach out directly if you would like to discuss your experience further. I can be reached at 210-591-7357.
Jenna Hernandez
1 month ago
3

Upon arriving to the facility, I was brought to the intake office at around 4AM by ambulance on 10/25/24 which is in the back of the building and definitely not as inviting as their front offices.I was made to strip for search, given scrubs and then left alone. No one told me what was going on, what to do, where to go. I sat in an empty room I found and an hour later was brought paperwork to fill out. The halls, the tables, the walls were filthy.I cried the whole first two hours I was isolated and was just told to be quiet and fill out the paperwork by a black male who spoke with an accent. I finally asked for the phone and I called my husband to tell him what was going on.At around 8AM a nurse finally came in and I had asked about being released since I had not yet signed anything or been told anything about my treatment or where I'd be staying.I was already furious with the lack of communication, and even furthermore when she told me "if you're going to make this difficult I can place you in a unit with all the serious criminals and make sure your stay isn't easy.They then offered me a hard bed on the floor to lie on, which, I told them I could not get on or up from on my own as I use a walker and wheelchair at home and the ambulance had not brought it with me to the facility. I had also explained my various medical conditions which explained my needs for my mobility aids.At 9 AM they planned to move me and refused to help me walk to the unit or provide me an aid to do so and also said "you can walk fine on your own you don't need it".I am appalled at the behavior of these staff members and would never wish anyone this kind of treatment. However, I've come to find they are very able ist and also took a walker from an elderly woman that was admitted after me and would not allow her access til she also got to my unit and told the staff.These people working in admissions need to be trained to deal with intake better, how to explain and comfort new patients and definitely sensitivity training when it comes to the disabled.Once I got to my unit, called "enchanted rock" my experience drastically changed. The nurses and staff here are very caring and helpful and I'd like to thank every single one of them.

Response from the owner1 month ago
Thank you for sharing your detailed experience with us. We are truly sorry for the distress and lack of communication you encountered upon arrival. The admissions process should always ensure that each person feels informed, safe, and supported, especially at such a vulnerable time, and we regret that this was not your experience. After investigating your feedback, we are retraining our admissions team to enhance their skills in customer service, disability sensitivity, and clear, compassionate communication. Every patient deserves to feel respected and cared for from the very start, and we re committed to making sure this happens consistently. We are heartened to know that your experience improved once you were in the care of the Enchanted Rock team. It s our goal that all of our staff embody the same level of care and empathy, and we appreciate your kind words recognizing them. Thank you again for bringing this to our attention, as it allows us to grow and better serve our patients. Your feedback matters and we are thankful that you took the time to share your experience.
A Google User
1 month ago
3

tbh i never really leave reviews but anyways.i was admitted and drove here by the school cops last month and stayed for 8 days.came for attempted suicide, and in my opinion this place was okay! the tecs were fine. the food also. althou the room can be a little cold but anyways.the thing i didn t really like was the lack of hygiene products they give you. i hated the deodorant. it smelled nasty and was super sticky. not only that the deodorant would burn my underarms. another thing that sucked was the lack of calls. i understand there s only certain times the patient can call but personally thought it was stupid. i noticed some girls got extra calls while others didn t.i also hated the scrubs they would give when you first arrive. they rip apart easily and sometimes be too big or too tight.a few fights here and there but for a person who had barely any entertainment besides coloring it was so interesting to watch. lol

Response from the owner1 month ago
Thank you for taking the time to share your experience. We value your feedback as it helps us understand what aspects of care are working well and where we can improve to better serve our patients. We re glad to hear that your experience with the techs and food was positive and that you found the environment supportive overall. However, we re sorry that there were parts of your stay that didn t meet your expectations. We are actively working on ways to improve our product options to ensure they re comfortable for everyone. Your input on the deodorant and scrubs is very helpful, and we will look into alternative products that better meet our patients needs. Additionally, we understand that phone access and patient communication can feel limited. Our goal is to balance the therapeutic structure with connection to loved ones, and we ll review our policies to ensure we re meeting that balance fairly and consistently. Thank you again for your honest review. If there s anything you would like to discuss further, please feel free to reach out to us directly. Your experience matters to us, and we re committed to making improvements where needed. You can reach me at 210-591-7357.
Christy
2 months ago
2

My suicidal son was admitted here after a drug overdose. I'm grateful for them monitoring him after But the hospital isn't for everyone. He was supposed to stay a week. As parents we were fine with that because of the situation. He was fine with it at first. He ended calling me to pull him out ASAP. He mentioned gang activity, fights even a riot. My son isn't a bad kid he's just got a lot of childhood trauma to deal with. I felt this facility was an unsafe environment and creating more trauma rather than helping him. He said the counseling provided was mediocre as well. They have so many restrictions compared to the previous place he was at. I can understand that now knowing it's full of gang activity in there. It wasn't a good fit for my son unfortunately. I will avoid ever using their services again. We had no choice as they were the only facility with availability at the time we needed it If they had kept teens like my son(emotional/mentally unwell) separated from the teens with behavior issues it may have worked out. I am grateful they took him in when we needed them to for his safety , so I give them 2 stars.

Response from the owner1 month ago
Thank you for sharing your experience and for allowing us to care for your son during a difficult time. We are sorry to hear that the stay was not what you had hoped for and that concerns regarding the environment impacted your son s sense of safety and trust. Your feedback highlights the importance of specialized care approaches for adolescents with varying needs, and we understand how vital a calm and therapeutic environment is for teens navigating trauma. Please know that we are actively reviewing these concerns and are working to ensure the highest standards in safety and clinical support across our adolescent program. We are grateful for your appreciation of the care team s efforts and are always looking to improve our services, including trauma-informed counseling and protective measures. Your insight is invaluable to our mission of helping teens like your son heal in a setting that fosters stability and growth. Thank you again for your feedback, and we wish your family continued strength on this journey. If you have additional thoughts or would like to discuss your experience further, please feel free to reach out to us directly. I can be reached at 210-592-7357.
L Villalobos
2 months ago
1

My daughter s stay was back in Jan. I hadn t planned on writing a review of her stay but after all I ve encountered with this hospital it s time. She was hospitalized in Jan, during this time they had no heat for a good part of her hospital. She was forced to layer in clothing to keep warm. Phones were never answered and to get in contact with a Dr or Counselor was almost impossible. Nurses ignored her and were always on their phones. I was finally able to get her released and this is where my issues began. Shortly after her release I get a call wanting to settle the bill. My insurance took care of its part. I have a 2nd insurance that needed to process the remainder of the claim. To this day, 10 months later after several calls to my acct rep Jason and request for a Supv to call me back to get an itemized bill they refuse to send me one . I was told they will only file a claim with 1 insurance. They are the worse in customer care and the professionalism of their financial dept is horrible. I even went to the hospital with the hope I would get to speak to someone and I m still waiting for a call back. This is the worse experience I have ever had with a hospital facility. What hospital refuses to send an itemized bill to and insurance for payment? Good luck with this hospital.

Response from the owner1 month ago
Thank you for taking the time to share your experience with us. We understand how important compassionate and responsive care is, both during your daughter's stay and throughout your interactions with our staff. We apologize for the challenges you encountered, including the difficulties in reaching team members, addressing the facility's heating issues, and your frustrations in obtaining the necessary billing documentation. Our business office has now addressed your concerns directly and clarified procedures to ensure smoother communication and greater accuracy going forward. We are actively following up on the submission to your secondary insurance to assist with any outstanding balances and, if applicable, will provide any refunds for covered out-of-pocket expenses. Thank you for graciously allowing us to correct these issues, and we are committed to improving the processes that impacted your experience. Please don t hesitate to reach out to us directly if you need any further assistance. I can be reached directly at 210-592-7357.
Darwin Vela
2 months ago
5

Everything was just so helpful all the staff were so kind to me especially house sup bar is ha I miss her so much many thanks from me Marcelline vela

Response from the owner2 months ago
Thank you so much for your heartfelt review! We re thrilled to hear that you found our staff helpful and kind during your stay. It s wonderful to know that our team, especially House Supervisor Bar, made a positive impact on your experience. We appreciate your kind words and will be sure to share them with the entire team. Wishing you all the best on your journey!!
Adrian Pena
2 months ago
5

I had a good experience with sabhh. Staff is caring and understanding. My therapist Janet gave me the tools I needed to cope with mental health needs. I am very appreciative of the support and encouragement I received. Thank you.

Response from the owner2 months ago
Thank you for sharing your positive experience with us! We re delighted to hear that our staff provided the caring and understanding support you needed. It's wonderful to know that Janet was able to equip you with valuable tools for coping with your mental health needs. Your appreciation means a lot to us, and we re here to support you every step of the way. Wishing you continued strength on your journey!
Keyanna Dennis
2 months ago
1

Subject: Formal Complaint Regarding Treatment at San Antonio Behavioral Health HospitalI am writing to formally express my concerns regarding my recent experience at this establishment. I believe it is important to bring this matter to your attention, as it raises significant issues related to the treatment of individuals seeking assistance.During my visit, I experienced what I perceive as retaliatory behavior stemming from my employment situation. I felt rushed, dismissed, and discouraged from seeking the help I needed. Additionally, I was alarmed by the decision to involve law enforcement at my residence, which added to my distress.I would like to emphasize that my experience has caused me considerable anxiety, and I believe it is crucial to address the manner in which clients are treated within your facility. I have documented evidence of the events that took place, and I am currently in consultation with my attorney regarding my options moving forward.It is disheartening to feel that reaching out for help can lead to such negative experiences, particularly when individuals are already vulnerable. I hope that my feedback can contribute to improvements in the way clients are treated at your establishment.Thank you for your attention to this matter. I look forward to your response.Sincerely,Keyanna

Response from the owner2 months ago
Dear Keyanna, Thank you for reaching out to share your experience. We take all feedback seriously and deeply regret that your visit to our facility caused you distress. Our goal is to provide compassionate and supportive care to all individuals seeking help, and we are truly sorry that we fell short of your expectations. I would like to address your concerns directly. From what I have gathered, it appears there was a misunderstanding in communication during your visit, and we sincerely apologize if you felt rushed or dismissed. We aim to create a welcoming environment for everyone, and I am sorry that your interaction with our staff did not reflect that. Regarding the involvement of law enforcement, I understand how this added to your anxiety. Please know that our primary concern in such situations is always the safety and well-being of our patients. Given your presentation, we felt it necessary to ensure your safety, but I regret that this decision contributed to your distress. We truly value your feedback, and we will use it to improve our processes, including how we communicate with and support individuals during their time of need. If you are open to further discussion, I would be happy to connect with you directly to better understand your experience and explore ways we can support you moving forward. You can reach me directly at 210-592-7357. Thank you again for bringing these matters to our attention. We remain committed to providing quality care to all who seek our services and hope we can work together to resolve your concerns.
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