Pathways of Helio Health Inpatient Rehabilitation Center

1850 Brighton Henrietta Town Line Rd Rochester, NY 14623
DetoxInpatientOutpatient
Rochester Inpatient Detoxification NY 14607

About Pathways of Helio Health Inpatient Rehabilitation Center

Syracuse Behavioral Healthcare - Inpatient Detoxification offers medical supervision for withdrawal symptoms from alcohol and other drugs. Services also include individual and group therapy. Syracuse Behavioral Healthcare - Inpatient Detoxification is located at Rochester, New York.

This facility offers inpatient medical detox services for adults with substance use disorders.

This withdrawal and stabilization program lasts between three and five days based on the needs of each individual. This program has 24-hour medical monitoring for individuals with mild to moderate withdrawal symptoms in a structured setting. Treatment includes individual and group counseling, crisis support, bed rest, medical care, and connecting to peer support in the community. Medication management and discharge planning are also a part of this short-term treatment program.

Helio Health works with a variety of insurance plans including Aetna, BCBSWNY, Beacon, CDPHP, Cigna, Excellus, Fidelis, Indian Health Services, Lifetime Benefit Solutions, and Molina. Verify your coverage and out-of-network benefits directly with your provider.

Latest Reviews

Jason Elliott
2 weeks ago on Google
5
Cleanest detox I ve ever been to and they always make sure you re good and they have some good meals. They care here. I needed to go and I m greatful I did.
stargirl
3 months ago on Google
1
Disappointed. Pathways needs to educate their staff and hire non-judgmental people who are compassionate and care for others, especially those in an a potentially fatal state. If I could give less than one star I would. I called about detox services and when they asked which substance, a specific opiate quite popular these days, they literally laughed at me on the phone and said no we don t offer detox for that, only certain substances.. that is fine, except addiction is no laughing matter and if someone is struggling and is courageous enough to reach out for help, please do not laugh at them. Judgment and shame have no place in any healthcare facility, especially addiction services
Pedro Bermudez
5 months ago on Google
5
I BRING A FRIEND TO HILIO , TO DETOX, AND HE GET INPRETIONATE, WITH THE FACILITY,, AN SERVICE , THEY PROBATE,, REAL PROFETIONAL,,, 100/100,,,,!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.1 / 10

Location

Accepted Insurance

Pathways of Helio Health Inpatient Rehabilitation Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Excellus Health
CDPHP
Fidelis Care
Indian Health Services (IHS)

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs offer an intermediate level of care for clients who do not require the kind of intensive supervision and support an inpatient program typically provides. Many clients transition into outpatient care immediately after exiting inpatient treatment. Others enter outpatient programs upon completing detox. Some facilities offer ambulatory medical detox for clients who do not require hospitalization. Most outpatient rehabs offer a combination of services, including addiction counseling, life skills training, and medication assisted treatment (MAT).
inpatient iconInpatient
Inpatient rehabs provide a space for clients to focus exclusively on their recovery while receiving intensive supervision and support. Inpatient treatment centers provide housing and food and most offer round-the-clock clinical care. Their primary treatment modalities typically consist of addiction counseling using various psychotherapeutic methods, including CBT, DBT, RBT, and motivational interviewing. Many rehabs also provide specialized services for clients with co-occurring addiction and mental illness. Recovery-focused life skills training and holistic therapies are other common services.
aftercare iconAftercare Support
Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.
24-hour icon24-Hour Clinical Care
For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Family therapy helps individual members of the family unit navigate the complexities of addiction. Therapists provide you with the tools you need to improve communication skills and conflict resolution. When families work together, they can support their loved one's recovery and help to restore balance and harmony within the household.

Coping with day to day living is a challenge while in addiction recovery. Life skills training helps you learn how to manage daily tasks and deal with stress in healthy ways. This is key to long term recovery.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff & Accreditations

Staff

Kathleen Gaffney Babb

President & CEO

Lisa Mancini

Executive VP & COO

Ross Sullivan, DR

Executive Medical Director

Katie Weldon

Chief Clinical Officer

Kira Vasquez

Chief Compliance Officer

Jeffrey Justice

CFO

Colette Thompson

Chief Human Resource Officer

Corey Zeigler

CIO

Florence Dukes

CMO

Erica Rubiconti

Chief of Staff

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (585) 287-5622
Building icon

1850 Brighton Henrietta Town Line Rd
Rochester, NY 14623

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Miakayla Leaverson, BS

Reviews of Pathways of Helio Health Inpatient Rehabilitation Center

3.1/5 (41 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (41 reviews)
Jason Elliott
2 weeks ago
5

Cleanest detox I ve ever been to and they always make sure you re good and they have some good meals. They care here. I needed to go and I m greatful I did.

Fanny Ferreras
2 weeks ago
5

stargirl
3 months ago
1

Disappointed. Pathways needs to educate their staff and hire non-judgmental people who are compassionate and care for others, especially those in an a potentially fatal state. If I could give less than one star I would. I called about detox services and when they asked which substance, a specific opiate quite popular these days, they literally laughed at me on the phone and said no we don t offer detox for that, only certain substances.. that is fine, except addiction is no laughing matter and if someone is struggling and is courageous enough to reach out for help, please do not laugh at them. Judgment and shame have no place in any healthcare facility, especially addiction services

Pedro Bermudez
5 months ago
5

I BRING A FRIEND TO HILIO , TO DETOX, AND HE GET INPRETIONATE, WITH THE FACILITY,, AN SERVICE , THEY PROBATE,, REAL PROFETIONAL,,, 100/100,,,,!

Joe JoeJoeKeys Liedtke
5 months ago
1

Amanda Macaluso
1 year ago
5

I just left detox and am being transferred to one of their facilities early next week for impatient. The bad reviews are absolutely not true and appalling. Their food is good, especially their macadamia nut cookies. Everyone cares that works there. People have to want to work a program and get help. It is really that simple. You get your own personal TV, they encourage you to get well, and I thought the food was great. They even have a gym. My phone was completely dead and they searched for a charger that a staff member let the counselor borrow. They offer healthy choice snacks. The nurses are very kind. I just can't believe what people are saying about a place I literally just left 15 hours ago. They even went to cvs abs picked up my medication for me and got it in a couple of hours. Please do not believe all these negative reviews.On a side note when I was detoxing I thought I was dying. So maybe that is why people are so spiteful and do not follow through. Best of luck to anyone that needs help;)

Catheighm Rizzo
1 year ago
5

They were absolutely phenomenal!! Kind and compassionate!!!! Thank you so much

P M
1 year ago
5

good food. nice staff.

jennie Martin
1 year ago
1

Mika
1 year ago
2

Let my raging alcoholic mom discharge herself when we specifically called them asked them to make 100% sure she goes to a real rehab, don t listen to family at all, her counselor never returned calls and they let her walk out in Rochester NY on a cold night with no ride.

Danielle Pepper
2 years ago
2

The food is horrible and the do not have counseling for you. It's a sleep n wait thing.

Response from the owner2 years ago
Thank you for your review. Helio Health values your feedback. We strive to provide quality care and access to services. Please contact marketing@helio.health or contact our compliance hotline at 844-777-4728 to provide further information.
Aluch Lanipse
2 years ago
1

Worse place for a person to do detox the morning nurse is so rude they dont care about u at all bathroom n rooms r disgusting they have u suffer with the with drawls n if u dont get up to eat they wont wake u up u have to take ur own medicine cuz is not u out leaving tomorrow this place now i see y alot of PEOPLE DONT DO REHAB IN ROCHESTER CUZ THEY THE WORSE

Response from the owner2 years ago
Thank you for your review. Helio Health values your feedback. We strive to provide quality care and access to services. Please contact marketing@helio.health or contact our compliance hotline at 844-777-4728 to provide further information.
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