Outreach Management Services

830 Summit Crossing Place
Gastonia, NC 28054

About Outreach Management Services

Outreach Management Services – Summit Crossing is a mental health treatment facility for children, youth and adults in Gastonia, North Carolina. They offer partial hospitalization, intensive outpatient and general outpatient services for different mental and behavioral health conditions. They also help adults overcome substance use disorders.

You can visit here to attend therapy in an individual or group setting. During each session you’ll meet with one of their licensed counselors to talk about the issues you’re experiencing and learn healthy life skills. They also offer medication management to help control the symptoms and side effects of your condition so you can focus on your recovery.

Something I appreciate about this facility is that they specialize in tailored care management. In addition to helping you overcome your addiction or mental health disorder they’ll make sure you’re also connected to primary care providers, social services agencies and other community resources. They’ll work with you to set your goals and develop your custom treatment plan before moving forward.

One former client says it’s obvious that her counselor loved her job and was in the right role. Another says the program gave her the tools she needed to change her life and find hope again.

Latest Reviews

It s all about the voice
1 month ago on Google
1
Do not join the out reach team one of my close friends told me they were very unprofessional and that the leader and site coordinator is very demanding and rude and has no respect for there canvassers and they will talk behind your back but won t say it to your face so I repeat DO NOT!! apply for the outreach team in Gastonia nc
Canena Benjamin
3 months ago on Google
5
My case worker is Sarah James Saunders. It is a pleasure having her as my case worker. Mrs. Sarah goes above and beyond to answer my questions and give me all the resources that I need. Mrs. Sarah calls every few weeks to make sure I am doing okay and to find out if there is anything that I need. I really enjoy her as my case worker, she does a great job
Dom
3 months ago on Google
5
I m really appreciative of all of the care received here, 3 years running and no disappointments. Thank you personally to Miss Sarah and my care management team to make sure I m always doing well!

Location

Accepted Insurance

Outreach Management Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). This program is offered at least 3 hours per day at least three days per week, with no more than two consecutive days between offered services.
aftercare iconAftercare Support
Rehab aftercare programs offer a complete continuum of care for clients in the maintenance phase of recovery and are predicated on the idea that addiction disease is a chronic condition prone to relapse and warranting continuing care. Clients collaborate with their care team and case manager to access the specific rehab aftercare services they need to promote their sustained sobriety. Peer coaching, relapse prevention services, career counseling, and 12 step program induction are common in these programs.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
heart-hands iconIntervention Services
Intervention services can provide customized interventions tailored to the needs of the individual and family. An intervention specialist can design and conduct a drug intervention in North Carolina that encourages the individual to enter treatment in a non-coercive manner. The specialist will meet with the family to plan the intervention, then provide expert insights to guide the process and appropriate follow-up care.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Men and women enjoy a supportive environment within group therapy sessions for drug and alcohol addiction treatment. You can share your experiences and build connections with your peers while receiving encouragement from individuals who have faced similar challenges.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

If you're struggling with insecurity about your ability to make changes in your life, motivational interviewing in North Carolina could be a good solution. This type of therapy offers support and empowerment to help you explore your options and decide how to move forward with positive changes.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (704) 917-7610
Building icon

830 Summit Crossing Place
Gastonia, NC 28054

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Reviews of Outreach Management Services

3.96/5 (67 reviews)
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Reviews

1

They treat peoplevery incaringly. Unprofessional

Reviewed on 12/16/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

It s all about the voice
1 month ago
1

Do not join the out reach team one of my close friends told me they were very unprofessional and that the leader and site coordinator is very demanding and rude and has no respect for there canvassers and they will talk behind your back but won t say it to your face so I repeat DO NOT!! apply for the outreach team in Gastonia nc

Canena Benjamin
3 months ago
5

My case worker is Sarah James Saunders. It is a pleasure having her as my case worker. Mrs. Sarah goes above and beyond to answer my questions and give me all the resources that I need. Mrs. Sarah calls every few weeks to make sure I am doing okay and to find out if there is anything that I need. I really enjoy her as my case worker, she does a great job

Dom
3 months ago
5

I m really appreciative of all of the care received here, 3 years running and no disappointments. Thank you personally to Miss Sarah and my care management team to make sure I m always doing well!

marquita wilson
5 months ago
5

I love Megan F. She's very caring and helpful with community outreach the best worker I have ever met everyone else needs to be like her and love their job and do what they're supposed to do.

Tonya Wilson
7 months ago
1

These people has to be the most unprofessional people I have ever met in my life. They will not return phone calls ever. At all cost find people that are responsible in regards to your care.

Fly Mulatto
8 months ago
5

Great experience, Damyah, and Yoselin, was absolutely amazing!

donald morrow
11 months ago
5

This is a very important place to receive the best mental health care.the staff is very caring and professional. Damyah is the group therapist she is awesome love her.

Melony Polson
11 months ago
5

I love this facility! It has changed my Life! It has given me the tools to not, only hopeful but FULL of Hope!The staff has been nothing but, kind, supportive, and so gentle spirited!They are doing God s work PS this not a religious place- but a place to express that if you choose! xoxo

Andrew Moody
1 year ago
5

This place is very well run. All the counselors, psychiatrist, and therapists are very professional. The staff is very nice. If you don't have a car, they will pick you up. If you need intensive therapy I would highly recommend them.

JKenn_35
1 year ago
5

This was my first time ever going to a therapy class and at Outreach Management they helped me develop and regain myself day after day of attending. They help out with positive outcomes that I can put into daily use. Outstanding.

Response from the owner1 year ago
We love to hear reports like this! We are so happy you were able to take what you learned and apply it to your life. Thank you for taking the time to let us know and leave us a great review.
Michael&Emily
1 year ago
5

Came in to the office today, and noticed there was only one receptionist. With a line of patients. I immediately got worried that i would be there forever. But Marrisa, the only receptionist, busted through every patient and even checked all of their vitals. I was in and out really fast. So props to Marrisa, you're super friendly, and you're great at what you do

Response from the owner1 year ago
Hi, thanks for acknowledging Marisa's hard work! We think she does a great job too! We are happy she was able to assist you so efficiently :)
Jeremy Davenport
1 year ago
5

This is a really great place with awesome people who are here genuinely to help I have appreciated everything they have done for me and they have gave me hope and a start to life again big shout out to everyone who works there thank you from the bottom of my heart for everything you have done for me God bless

Response from the owner1 year ago
Thank you for leaving us a great review! We are happy to be of service to you and to hear about your success. Thank you for allowing us the opportunity to treat you!
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