Northwest Hospital

On December 21, 2024, I took my husband to Northwest Hospital ER as he was having difficulty breathing. He was diagnosed by a PA with liquid in his lungs and possible heart issues. Sounds like an emergency right? Not at Northmess.We spent 4+ hours in the ER being shuffled from one filthy area to another each nastier than the last. Obvious dirt stains on the floor along with trash, dust, paper, cups and full trash cans. The restroom had urine on the floor and toilet seat and no paper towels to wipe the seat or ones' hands. I was given a tube the size of a quarter in which to deposit urine, did I mention I too was sick.We spent more than 2 hours in a nasty smelly area waiting for a room with other patients who were suffering from we-don t-know-what ailments, during a time when COVID and flu are spreading. I finally I had the temerity to ask when my husband was going to be taken to the room. A nursing assistant (one step up from emptying bedpans is my guess) in addition to letting us know we were in her dirty, smelly office; told me she was not talking to me but to my husband. She then informed me that I was old enough to be her great-grandmother, no she corrected herself, her great-great-grandmother. Tells me a lot about her family and its' values as she looks to be 60+ herself.Minutes later, the ER room assignment nurse, LA-KEISHA, came down from her throne to tell us nobody had the right to say the room was available that s HER job! She summarily demanded I get my hand out of her face when I raised it and insisted she tone down her voice and manner while talking to me. I guess she thinks old people are all deaf and afraid of her awesome authority. On what street corner do they find these folks?The staff evidently hasn t been informed that patients are their customers. Our insurance, wages and taxes pay their salaries. No matter ones station in life respect is due. If customers stop coming, they don t have jobs!Did I mention how dirty the place was, after I complained suddenly there was cleaning staff all over the place? I had had enough, I went to the front desk and told them I was taking my husband home. I turned around and there were three (3) security guards surrounding me saying I needed to see a nurse before leaving. There was not a nurse in the area where we sat. One nurse, was speed racing in and out more out than in! Fortunately, there was a white, male nurse who was kind, courteous and removed the IV before we left.My husband is a disabled Vietnam veteran. We are both Black Americans and we pay lots for health insurance Today, I took my husband to the Green Street VA hospital and within 2 hours, he was diagnosed, placed on an IV and taken to a room on a hospital floor .When we, the community, continue to accept mediocre to poor service from care providers and other businesses, we will continue to get mediocricy. Don t try calling or expecting a call back from Guest Relations they must all be off for the holiday. The text they sent me asking for feedback did not allow me to SUBMIT. A big waste of my time filling it out!

Worst hospital everrrrr

The medical professionals here are truly remarkable!I had surgery on December 12th, and from the moment I entered the hospital, everything was in order. The staff was incredibly professional and positive, and I felt right at ease. The next person I met was Miss Fanny, who was incredibly friendly and sweet. She managed to get my IV inserted on the first try and was very attentive to my needs.My nurse in the PACU was Christina, who was very warm and welcoming. She helped me prepare for my surgery and eased my nervousness by talking to me, making jokes, and distracting me during the procedure, such as the IV insertion.After Khristina, I met Dr. Nikki, my anesthesiologist. She was very friendly and listened to my concerns from my previous anesthesia experience. She explained what could have happened and reassured me. She quickly completed her assessment.Next, I met Miss Rhonda, my OR nurse. She was also very comforting and reassuring. She explained what she would be doing and assured me that she would be back in 20-30 minutes, which she was. I got into the wheelchair and she spoke to my husband, giving him a heads up about what to expect.I was wheeled to the OR and was guided to the table. Despite wearing masks, I could still sense the friendly and caring nature of the staff. As I prepared to go under anesthesia, they were all around me, wishing me luck, telling me they had my best interests at heart, and promising to take great care of me. They even said sweet dreams.After the anesthesia, I can t remember exactly where I was. I think I was in my room, where I met my first nurse, but I can t recall her name. Regardless, they were incredibly attentive and caring. The technology was right there, and I was amazed by how easy it was. They had to do a blood draw, but the tech was so skilled that she made it seem effortless. I was impressed and felt a sense of relief. She only needed to do one stick, and it didn t hurt at all. Another nurse highlight is Elieen; she is very patient and kind. She was so attentive.I had Nico as my nurse, and he was incredible. He was easygoing and made me feel comfortable. He didn t mind me asking for things, which made me feel more at ease. He was truly amazing.This evening, I had Jem as my nurse, and he was just as wonderful. He went above and beyond by bringing me everything I needed, including water and pain medication. He even reminded me that it was time for my pain medication and encouraged me to take it. His kindness and attentiveness were truly remarkable.Today, I had Yasmeen as my nurse, and she was fantastic. My tech was Natasha, and she was also amazing. They ve all been incredible so far.Overall, this hospital has a fantastic team of professionals who are outwardly facing and dedicated to the community. Everyone here seems to have an amazing camaraderie and genuinely wants to provide the best care possible. They treat you with respect and kindness, which is rare in today s climate. I m so grateful to have encountered such a caring group of people.The hospital is conveniently located in my neighborhood, and I appreciate the high-quality service I ve received. They treat me as if I m one of their own, and I still feel that sense of care and support. I encourage them to keep up the excellent work.