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Northern Arizona VA Health Care System – Flagstaff CBOC

1300 West University Avenue, Suite 200 Flagstaff, AZ 86001
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Northern Arizona VA Health Care System - Flagstaff CBOC AZ 86001

About Northern Arizona VA Health Care System – Flagstaff CBOC

Located in Flagstaff, Arizona, the Flagstaff VA Clinic provides several addiction treatment options for any veteran in the area seeking recovery from drug or alcohol misuse. Their outpatient services aren’t just limited to that, however. They also treat co-occurring mental health conditions, which include but are not limited to anxiety, depression, PTSD, bipolar disorder, and schizophrenia.

Veterans may experience large amounts of trauma during their time in the military, which is why it is extra important for these VA clinics to offer dual diagnosis care to ensure that their minds, bodies and spirits recover from the trauma they have endured.

It’s important to note that this is exclusively an outpatient center. This can be a good thing if you have responsibilities in the outside world that you need to tend to, but a negative thing if you have a severe addiction that requires constant, round-the-clock care by medical staff.

Alongside this, you may be able to get treated with medications such as Suboxone and Vivitrol, which have been known to help reduce potentially dangerous withdrawal symptoms and uncomfortable cravings. This process is called medication-assisted treatment, or MAT for short.

This service isn’t always required, but if a patient exhibits evidence that detoxing may become difficult or even dangerous to their health, these medications can help lower the chance of any adverse effects, making it a healthier, safer, and more comfortable recovery process.

This clinic also offers specialized care for female veterans. This includes women who may have been abused in the military, such as military sexual trauma. It also includes maternity care. Along with this, you’ll find health maintenance services and community support.

When it comes to their counseling services, this outpatient clinic offers individual therapy, group therapy, and marriage or relationship counseling. They also offer resources for anger management.

Latest Reviews

Dave Dotson
11 months ago on Google
2
This is ridiculous. Prescription denied because the VA wants me to try a medication that the VA already had me on in this process. When will the VA get their !*#% together??? When? Tomorrow? Next week? Next decade when the next wave retires? What in the heck? VA's motto "Defining excellence in the 21st century." Dont talk the talk unless you're going to walk the walk. Why even have a database?
RC Cristner
11 months ago on Google
5
Friendly staff
David King
1 year ago on Google
5
A great staff. Always friendly & helpful. No long waits. One of the nicer VA Clinics.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
heart-hands iconIntervention Services
If a person denies their substance abuse behavior when confronted one-on-one, a drug intervention in Arizona may be necessary. An intervention may be formally planned with intervention services from a professional who can guide loved ones through this process. The intervention involves confronting someone with how their drinking or drug use has affected themselves and everyone around them and encourages them to get treatment.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
24-hour icon24-Hour Clinical Care
The initial phase of recovery treatment typically includes 24-hour clinical care in Arizona. This constant supervision ensures a safe detox process, which helps the individual physically stabilize from substance use. Patients will receive medications to curb withdrawal symptoms and cravings, as well as other necessary medical treatment. This period typically lasts up to a week, then the individual will receive medical clearance to begin inpatient or outpatient rehab.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Self expression through creative arts therapy in Arizona can allow individuals who have a hard time articulating their feelings to access their emotions. This approach to counseling taps into our desire to create and draws from a variety of formats such as music, drama, sculpting, and painting.

Amenities

  • home-setting iconResidential Setting
  • weight iconGym

Staff & Accreditations

Staff

Steve Sample, MS,CHC,VHA-CM

Medical Center Director

Paul Hassett, MD

Deputy Chief of Staff

Rita Hess, M.ED.BSN,RN,NE-BC

Associate Director for Patient Care Services

Susan Yu, MCS,MSIE,CSSMBB

Associate Director

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 248720

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2158

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Building icon

1300 West University Avenue
Suite 200
Flagstaff, AZ 86001

Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Rehab in Cities Near Flagstaff

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Reviews of Northern Arizona VA Health Care System – Flagstaff CBOC

2.46/5 (36 reviews)
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Reviews

1

I met someone who was there, he told that cost him to attend and they do not cover some of the needs that he ask.

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (35 reviews)
Bill Andersen
4 months ago
5

Since starting with the VA a year ago I have had nothing but good experiences at the Flagstaff clinic. The staff are all attentive and very professional.

Michael Trujillo
5 months ago
5

This place is amazing everyone is helpful and the atmosphere is great I really like the Flagstaff area one

Jacob Newton
8 months ago
5

I've used three different VA Healthcare facilities and Flagstaff/Northern arizona is by far the best.

Peter
9 months ago
1

They never answer the phone and call back only when it's convenient for them. Super annoying

Mark Burt
9 months ago
1

If it were not for the nursing and front desk staff. I would have nothing to do with this place. I have been in beyond asparin pain for over a year. I still cannot get real pain relievers. I had to continue taking Kratom OTC. That became its own issue. I finally got off Kratom for the pain. They still will not give me proper pain care. Find a way to get a real doctors care or suffer like i am.

Dave Dotson
10 months ago
2

This is ridiculous. Prescription denied because the VA wants me to try a medication that the VA already had me on in this process. When will the VA get their !*#% together??? When? Tomorrow? Next week? Next decade when the next wave retires? What in the heck? VA's motto "Defining excellence in the 21st century." Dont talk the talk unless you're going to walk the walk. Why even have a database?

RC Cristner
11 months ago
5

Friendly staff

Danielle John
1 year ago
1

They will give you the run arounds and never take accountability for their mistakes. I've been bringing my father and everytime he comes out, he always gets told, "it's processing" , "we don't have control". They marked my father as a female and it's taking 2 months to correct for his i.d. no accountability whatsoever. "I'm sorry you traveled so far, we made a mistake again" they will never say. Unbelievable.

MICRO SOFT
1 year ago
5

David King
1 year ago
5

A great staff. Always friendly & helpful. No long waits. One of the nicer VA Clinics.

Darron Sanderson
1 year ago
5

Northern Arizona best care for Veterans. You folks saved me after my bowel obstruction surgery! Thank you and God bless you, all Veterans and the USA.

Rick
2 years ago
1

Im still staggered by the inhumane, ugly treatment I recieved there. Pam Bahler is the most horrible, hateful so called doctor I could ever possibly imagine in or out of the v.a. system. Her assistant enters outright lies on your permanent record. She let me rot from dec. 20th to Jan. 11th in the worst pain Ive ever been in. I found out that she only went off 3 of 6 mri images as I was in too much pain to lay still and 3 images did not expose. I asked for a 2nd mri and she was going to have me drive 100 miles each way to the Prescott hotdog facility which is almost as bad as opposed to that facilty I went to 10 minutes away. Theres much more but I have never witnessed such a seething hatred for us veterans with lies and false prognoses on your record. As long as I live I will NEVER forgive those horrible people. GO TO FREEDOM OF INFORMATION AND SEE WHAT THEY ARE SAYING ABOUT YOU AS IT WILL NEGATIVELY EFFECT THE STATE OF YOUR FUTURE HEALTHCARE. Be advised.

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