Northern Arizona VA Health Care System – Flagstaff CBOC

1300 West University Avenue
Suite 200
Flagstaff, AZ 86001

Northern Arizona VA Health Care System - Flagstaff CBOC AZ 86001

About Northern Arizona VA Health Care System – Flagstaff CBOC

Located in Flagstaff, Arizona, the Flagstaff VA Clinic provides several addiction treatment options for any veteran in the area seeking recovery from drug or alcohol misuse. Their outpatient services aren’t just limited to that, however. They also treat co-occurring mental health conditions, which include but are not limited to anxiety, depression, PTSD, bipolar disorder, and schizophrenia.

Veterans may experience large amounts of trauma during their time in the military, which is why it is extra important for these VA clinics to offer dual diagnosis care to ensure that their minds, bodies and spirits recover from the trauma they have endured.

It’s important to note that this is exclusively an outpatient center. This can be a good thing if you have responsibilities in the outside world that you need to tend to, but a negative thing if you have a severe addiction that requires constant, round-the-clock care by medical staff.

Alongside this, you may be able to get treated with medications such as Suboxone and Vivitrol, which have been known to help reduce potentially dangerous withdrawal symptoms and uncomfortable cravings. This process is called medication-assisted treatment, or MAT for short.

This service isn’t always required, but if a patient exhibits evidence that detoxing may become difficult or even dangerous to their health, these medications can help lower the chance of any adverse effects, making it a healthier, safer, and more comfortable recovery process.

This clinic also offers specialized care for female veterans. This includes women who may have been abused in the military, such as military sexual trauma. It also includes maternity care. Along with this, you’ll find health maintenance services and community support.

When it comes to their counseling services, this outpatient clinic offers individual therapy, group therapy, and marriage or relationship counseling. They also offer resources for anger management.

Latest Reviews

Dave Dotson
3 months ago on Google
2
This is ridiculous. Prescription denied because the VA wants me to try a medication that the VA already had me on in this process. When will the VA get their !*#% together??? When? Tomorrow? Next week? Next decade when the next wave retires? What in the heck? VA's motto "Defining excellence in the 21st century." Dont talk the talk unless you're going to walk the walk. Why even have a database?
RC Cristner
3 months ago on Google
5
Friendly staff
Danielle John
7 months ago on Google
1
They will give you the run arounds and never take accountability for their mistakes. I've been bringing my father and everytime he comes out, he always gets told, "it's processing" , "we don't have control". They marked my father as a female and it's taking 2 months to correct for his i.d. no accountability whatsoever. "I'm sorry you traveled so far, we made a mistake again" they will never say. Unbelievable.

Location

Accepted Insurance

Northern Arizona VA Health Care System – Flagstaff CBOC works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
heart-hands iconIntervention Services
If a person denies their substance abuse behavior when confronted one-on-one, a drug intervention in Arizona may be necessary. An intervention may be formally planned with intervention services from a professional who can guide loved ones through this process. The intervention involves confronting someone with how their drinking or drug use has affected themselves and everyone around them and encourages them to get treatment.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
24-hour icon24-Hour Clinical Care
The initial phase of recovery treatment typically includes 24-hour clinical care in Arizona. This constant supervision ensures a safe detox process, which helps the individual physically stabilize from substance use. Patients will receive medications to curb withdrawal symptoms and cravings, as well as other necessary medical treatment. This period typically lasts up to a week, then the individual will receive medical clearance to begin inpatient or outpatient rehab.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Postpartum Program
The postpartum period is a sensitive time, especially for women in addiction recovery. Rehabs with specialized programs for new mothers will offer compassionate, personalized care to meet each client's needs as they transition from pregnancy to this season of life. Care teams may include obstetricians, pediatricians, and social workers working collaboratively to give women, children, and families a healthy future.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Self expression through creative arts therapy in Arizona can allow individuals who have a hard time articulating their feelings to access their emotions. This approach to counseling taps into our desire to create and draws from a variety of formats such as music, drama, sculpting, and painting.

Amenities

  • home-setting iconResidential Setting
  • desert iconDesert Setting
  • recreation iconRecreation Room
  • weight iconGym
  • art iconArt Activities
  • music2 iconMusic Room

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 248720

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2158

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (928) 226-1056
Building icon

1300 West University Avenue
Suite 200
Flagstaff, AZ 86001

Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Reviews of Northern Arizona VA Health Care System – Flagstaff CBOC

2.35/5 (28 reviews)
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16

Reviews

1

I met someone who was there, he told that cost him to attend and they do not cover some of the needs that he ask.

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (27 reviews)
Dave Dotson
3 months ago
2

This is ridiculous. Prescription denied because the VA wants me to try a medication that the VA already had me on in this process. When will the VA get their !*#% together??? When? Tomorrow? Next week? Next decade when the next wave retires? What in the heck? VA's motto "Defining excellence in the 21st century." Dont talk the talk unless you're going to walk the walk. Why even have a database?

RC Cristner
3 months ago
5

Friendly staff

Danielle John
7 months ago
1

They will give you the run arounds and never take accountability for their mistakes. I've been bringing my father and everytime he comes out, he always gets told, "it's processing" , "we don't have control". They marked my father as a female and it's taking 2 months to correct for his i.d. no accountability whatsoever. "I'm sorry you traveled so far, we made a mistake again" they will never say. Unbelievable.

David King
9 months ago
5

A great staff. Always friendly & helpful. No long waits. One of the nicer VA Clinics.

Rick
1 year ago
1

Im still staggered by the inhumane, ugly treatment I recieved there. Pam Bahler is the most horrible, hateful so called doctor I could ever possibly imagine in or out of the v.a. system. Her assistant enters outright lies on your permanent record. She let me rot from dec. 20th to Jan. 11th in the worst pain Ive ever been in. I found out that she only went off 3 of 6 mri images as I was in too much pain to lay still and 3 images did not expose. I asked for a 2nd mri and she was going to have me drive 100 miles each way to the Prescott hotdog facility which is almost as bad as opposed to that facilty I went to 10 minutes away. Theres much more but I have never witnessed such a seething hatred for us veterans with lies and false prognoses on your record. As long as I live I will NEVER forgive those horrible people. GO TO FREEDOM OF INFORMATION AND SEE WHAT THEY ARE SAYING ABOUT YOU AS IT WILL NEGATIVELY EFFECT THE STATE OF YOUR FUTURE HEALTHCARE. Be advised.

Darrie Mendoza
1 year ago
4

I read the reviews, do you at the VA read them??? There are hundreds of FREE seminars, classes, Programs etc on improving relationships and treatment of patients. Clients, customers, whatever the term you choose to use. Our veterans deserve your respect and care of the highest quality. This goes for everyone working there..re evaluate your selves with the goal of improvement of care. Efficiency etc. False information entered into records is UNACCEPTABLE.. trust is essential to any success. Please use this opportunity to address the issues presented in your reviews...lives are at stake...being kind costs nothing..being truthful, efficient tales moments..

Darron Sanderson
1 year ago
5

Northern Arizona best care for Veterans. You folks saved me after my bowel obstruction surgery! Thank you and God bless you, all Veterans and the USA.

Roscoe Cornbread
2 years ago
1

Worst health care ever! 3 times I've called over a week and have yet to get a call back even to be triaged over the phone. I hate getting my health care through the VA! Want to feel marginalized? Do a tour of duty and then be offered healthcare through the VA.

Bri C
3 years ago
1

This place has been absolutely horrible since we moved out here. No one answers the phone and it s been almost A MONTH since we got a call back from community care and Flagstaff Northern VA. I can t even count how many voicemails have been left. We don t know what else to do. We are having serious health issues and can not find ANY solutions. We are feeling hopeless. We aren t getting help while this health situation and the neurological issues continue to get worse. No one will help us.

Jake Moeller
4 years ago
5

Recently signed up with this clinic and have had positive dealings each time. Sara Heitzinger has answered my emails in a timely manner, she has provided prescriptions and appointments when needed/requested. The front desk personnel have answered my questions to my satisfaction. A big "thank you" to the entire staff!

MrA10com
4 years ago
2

The Medical Staff is very nice and work to well to address your needs. Appointments are hard to get so waiting time is long. Crystal who answers the phone needs an attitude check. The way she treats people is unacceptable, always stand off, and always looking to argue. She needs to learn how to talk to people. Get rid of her and you ll get 5 stars.

Kathy Robertson-Carter
4 years ago
5

My husband, who is the Veteran, has been treated with nothing but kindness and quick assistance. The nurse has always made a point of calling me back with answers to questions, need for medications. On a whole, I have had no issue with the front desk, I feel they are all doing their best.

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