Niagara Falls Memorial Medical Center – Behavioral Health

621 10th Street Niagara Falls, NY 14301
InpatientOutpatient
Niagara Falls Memorial Medical Center - Behavioral Health NY 14301

About Niagara Falls Memorial Medical Center – Behavioral Health

Niagara Falls Memorial Medical Center - Behavioral Health, located in Niagara Falls, New York, is the arm of the medical facility that supports individuals navigating challenging medical situations and life challenges.

Niagara Falls Memorial Medical Center – Behavioral Health focuses on a comprehensive approach to mental health treatment. If addiction is the primary diagnosis, clients are encouraged to seek treatment at a drug rehab center. Programming at this location is offered on an outpatient basis.

Outpatient Treatment
The outpatient program offers individual therapy, group classes, psychiatric care, medication management, wellness education, community support, and physical fitness activities. Individual therapy is catered to the unique needs of each client.

Private Insurance
Niagara Falls Memorial Medical Center – Behavioral Health accepts most insurance plans including Aetna, Anthem, Magellan, and United Healthcare. Out of network benefits may vary, so it’s important to contact your insurance provider to learn more about treatment coverage.

Latest Reviews

Live Tv
1 month ago on Google
1
Very bed service. Worse experience. I never wish to go there anymore
P T
1 month ago on Google
1
My family member was in the manic phase of Biploar Disorder. We took him to the Behavioral Health ER thinking they would admit him. They released him in that state of mind. Unbelievable. If something happens l hope they are READY! This isn't the first time this has happened .Again a second time in 2 weeks. We had no choice where he went. The EMT's have to take him to the nearest hospital. If I could rate this place a zero I would.P.S. They need to have a team of doctors decide admission like ECMC does. Bring back S-5 so there are more beds available. This Behavioral Health Unit needs a total overhaul. Maybe the State should come and investigate.
Janelle
1 month ago on Google
1
Refuses to admit patients when they're in psychosis and in very desperate need of psychiatric help.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Accepted Insurance

Niagara Falls Memorial Medical Center – Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
partial-hospitalization iconPartial Hospitalization Program
The partial hospitalization program (PHP) level of care offers short-term, intensive rehab for individuals with acute symptoms that require focused management but don't require 24/7 care. PHP treatment provides structured programming (i.e. individual and group therapy) and allows you to return home in the evening. PHP treatment typically meets weekly for a minimum of 20 hours with the duration typically averaging 90 days. While PHP treatment cost can vary, it is often covered by most providers.
24-hour icon24-Hour Clinical Care
For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

In addiction treatment, recreational therapy focuses on engaging you in healthy activities to help reduce your cravings and improve your mental well being. You might engage in activities like cooking classes, hiking, group sports, or swimming as a constructive outlet for stress and emotions that help your recovery.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine is an addictive substance found in cigarettes. When you stop smoking, your body experiences withdrawal from this substance. Nicotine replacement therapy lets you slowly reduce your nicotine intake so you experience minimal withdrawal symptoms. Eventually you'll be down to zero.

Staff

James C. Roscetti

Chair, BOD

Margaret M. Toohey

Secretary, BOD

Cynthia A. Bianco

Vice Chair, BOD

Charles G. Rader, PhD

Treasurer, BOD

Rajinder P.S. Bajwa, MD, FIDSA

Chief of Infectious Disease divsion, Memorial Medical Center

Vijay Bojedla, MD

VP & Chief Medical Officer Memorial Medical Center

Joseph A. Ruffolo

President & CEO Memorial Medical Center

Judith A. Nolan Powell

BOD

Contact Information

Phone icon (716) 278-4000
Building icon

621 10th Street
Niagara Falls, NY 14301

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Reviews of Niagara Falls Memorial Medical Center – Behavioral Health

2.3/5 (239 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (239 reviews)
Live Tv
1 month ago
1

Very bed service. Worse experience. I never wish to go there anymore

P T
1 month ago
1

My family member was in the manic phase of Biploar Disorder. We took him to the Behavioral Health ER thinking they would admit him. They released him in that state of mind. Unbelievable. If something happens l hope they are READY! This isn't the first time this has happened .Again a second time in 2 weeks. We had no choice where he went. The EMT's have to take him to the nearest hospital. If I could rate this place a zero I would.P.S. They need to have a team of doctors decide admission like ECMC does. Bring back S-5 so there are more beds available. This Behavioral Health Unit needs a total overhaul. Maybe the State should come and investigate.

Janelle
1 month ago
1

Refuses to admit patients when they're in psychosis and in very desperate need of psychiatric help.

Kim Munoz
2 months ago
5

The nurses and doctors on the ICU floor were so amazing to my brother and took such good care of him. When he got there he was in bad shape and the whole ICU team stepped up and took care of him. I can not thank them enough and my family and myself can t thank them enough. I am forever grateful to this hospital.

Howard H
2 months ago
1

PJ Printup
2 months ago
1

Sat in the hospital for 3 hrs nothing was done on top of that I was sitting in a hospital bed that was all pissy.Very pore service.. the remote didn't work to call for help.. I couldn't even asked the nurse anything I ended up having them discharged me better yet I waited for them to pull out my IV so the nice security guard could walk me out.. even so they didn't want to treat me then.

christina norris
2 months ago
1

Was brought here for trying to kill myself and severely suicidal and manic and the emergency pysch room let me go. That chinese Dr who barely spoke English said il just write you scripts and send you home. I was discharged 12 hrs after arriving. I'm still extremely suicidal and need help and they refused to help me. Should be ashamed of themselves. My death is on them!

Angel Del Valle
2 months ago
1

We arrived at 12:40 pm My son had broken two fingers on his hand playing at home, he complained of a lot of pain, I had to go out to buy his pain at the pharmacy and return to the hospital, he is only 9 years old It's 8:00 am: 45pm To tell us that they don't have the services to care for him that we would have to take him to the Buffalo hospital something is not right here I think any parent would be offended by this, I pay contributions I pay everything I have to pay in this city to receive this, I think something is not right in this city

Johnathon Beckley
2 months ago
4

My first visit was iffy . But since then the doctors have actually been really nice to me. They deal with a lot of bullshit crap here so I think there decent

Anthony Cunningham
3 months ago
1

spent six days in the A3 behavioral mental health unit - Technicians are underqualified, inattentive, disrespectful to patients with special needs and handicapped elderly, and emotionally abusive. I woke up one morning to two technicians standing over my bed in the dark, who rushed out before I could turn over and see their faces. Not to mention some patients are being placed and held under the wrong type of medical care and mishandled, offered no accommodation for disabilities, fall risk patients are not monitored or checked in on by staff regularly. Special needs patients are pervertedly punished and disregarded. Staff were found on multiple occasions slacking off on their phone and ignoring patient's questions, concerns or needs. The environment is visually disturbing and nasty in most areas, including showers that were not cleaned, mold on bathroom walls, live mice, dead and live bugs, dirty windows, air conditioning that stinks of skunk, mysterious aged stains in multiple places on the floors and walls, writing barely painted over on nearly every wall, cabinets drilled shut with contractor screws, broken windows at the nurses station, dirty floors that we were forced to walk barefoot when socks weren't made available, etc, etc. It almost seemed as if they mocked an abandoned wing to be a psychiatric unit in less than a day. Only one very small television was functional, very few recreational activities available, group therapy was cancelled three days in a row, as well as visiting hours being cancelled multiple times with no warning to patients or visitors, snack handouts between meals forgotten multiple times, the day-to-day itinerary handed out to patients at the beginning of visits is blatantly disregarded overall. Meals were over an hour late sometimes. I could go on, it only gets more disturbing. Do not send or bring your loved one here, if you have loved ones here, get them transferred to a different facility asap. Do not allow this place any more funding unless it's for the direct cause of replacing all the medical staff and upgrading facilities to proper, healthy standards, where you can trust your loved ones to have their mental health cared for properly. This is NOT one of those places.

Halloweengirl
4 months ago
1

I will never come here for medical care ever again. It s sad that I came in with an infected cat bite and I was treated horribly. I was told if it worsens I have to follow up my primary care doctor because that s a primary care doctor issue not ER issue so the fact that if my infection worsens and I get blood poisoning which is deadly, I m not allowed to go to the ER to get help for that. I have to contact my primary doctor. Healthcare system is failing and that s sad

Cindy Smith
4 months ago
1

I went into the emergency room. They didn't give me a blanket or any water. I was very dehydrated. I had to stay over night against my will because they psychiatrist went home. My saline bag came out and they didn't bother to put it back in. They didn't offer anything for pain. I was in a group room where I felt very unsafe. I was cold. There was nothing to do during the night and I was awake the whole time. It was a very stressful experience. I couldn't sleep. I would never go there for help again.

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