New Roads Behavioral Health Provo

Provo, Utah

1530 South 500 West
Provo UT, 84601

About New Roads Behavioral Health Provo

New Roads Treatment Center is a residential rehab for drug and alcohol addiction in Provo, Utah. They divide their residential care into two programs. The NRTH Program is for male presenting or AMAB clients. The other program is the WRTH Program for female presenting or AFAB clients or those who are genderqueer.

Both programs have the expertise and techniques to help people who are struggling with not only addiction but also serious mental illnesses. This varied program combines many different therapies to help you become your best self and reach recovery. They have group meetings that follow a 12 step curriculum and other group therapy sessions. They also have individual therapy and family therapy. You’ll learn relapse prevention strategies as well.

But your life isn’t all about treatment when you’re at this rehab. There are plenty of activities for you to enjoy while you bond with your peers. Enjoy recreation like hiking and skiing, to name a few.

When your treatment is ending, you won’t be on your own. This rehab also has a transitional program where you’ll live in what is basically a sober living home. You still have accountability and peer support, but you have more freedom to start developing your life as a healthy and sober person like getting a job and getting involved in the community.

Payment Options

Private insurance
Self-pay options
Medicare
Military insurance
Military Insurance

Levels of Care

Inpatient Rehab

Addiction treatment at an inpatient rehab center is significantly more intensive than outpatient and community-based care. Clients remain at the facility for the duration of their program, though many centers offer supervised group excursions. Inpatient treatment typically consists of extensive psychotherapy, often including group and family counseling. Many programs also prioritize addiction education and recovery-focused life skills training. Holistic therapies, such as yoga, art therapy, EMDR, and meditation, are commonly available as well.

12-Step

The 12-Step process has been in use for decades by Alcoholics Anonymous and other addiction recovery programs. These meetings offer clients the chance to commit to sobriety together, share experiences and struggles, and begin to develop a healthier mindset and lifestyle.

Aftercare

Clients receiving services in a rehab aftercare program have generally been stable and sober for a period of weeks and months and no longer require high intensity treatment. Many have stepped down from inpatient rehab to outpatient treatment. Others have been discharged from formal treatment but need support in maintaining their sobriety. Clients typically work with their case manager and care team to develop a long-term care plan that aligns with their unique needs and goals.

Partial Hospitalization Program

A partial hospitalization program (PHP) offers intensive treatment to those with moderate to severe addictions while allowing them to return home. It is often an alternative to inpatient hospitalization and a "step-down" option from residential programs. PHP treatment is tailored to your needs and lasts an average of 90 days. Weekly sessions are up to 8 hours for 5 days a week and can include relapse prevention, medication management, and behavioral therapy services. The cost of PHP treatment varies but is often fully or partially covered by providers.

24-Hour Clinical Care

At certain points in the recovery process, it’s important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand. In case of emergency, personal crisis, or any other need, their clients are able to contact staff members at any time, day or night.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

Adult program

Program for men

Program for women

Young adult program

Children program

HIV/AIDS program

LGBTQ program

Military program

Settings & Amenities

Basketball court
Recreation room
Gym
Art activities
Yoga studio
Meditation room
Swimming pool
Residential setting
Private rooms
Hiking
Mountain Views

Insurance

Our Policy: New Roads Behavioral Health Provo works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Blue Cross Blue Shield

Cigna

SelectHealth

UnitedHealth Group

Treatment

Alcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug Addiction

When you enter a drug rehab in Utah, the process usually involves four stages: treatment initiation, early abstinence, maintaining abstinence, and advanced recovery. Treatment methods can rely on medications, counseling, or both, in either an outpatient or inpatient setting.

Dual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Clinical Services

Cognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members. These group therapy meetings typically focus on one aspect of treatment at a time, allowing clients to come together to practice their recovery skills. Topics include DBT, cognitive behavior, life skills training, and more.

Individual Therapy

It is important for all their clients to have a safe space to talk to a knowledgeable, caring professional. One-on-one time with a therapist allows them to share their thoughts, feelings, and concerns without fear of judgement, and helps us determine how best to support their recovery.

Motivational Interviewing

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Family Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. As family members, their support is crucial to their loved one’s healing process. If someone is unable to attend in-person, these meetings can take place over the phone, or through Skype.

Life Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Recreational Therapy

Recreational therapy helps you in your addiction recovery program by improving your overall well being. Activities can include sports, music, and nature excursions that give you positive experiences, reduce your cravings, and offer the opportunity to reduce your stress. These aid in your addiction recovery.

Accreditations

LegitScript Certified

LegitScript has reviewed New Roads Behavioral Health Provo as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact

(801) 669-5888

Website

1530 South 500 West
Provo UT, 84601

Call Now - Help is Available

Get Help Now - 385-390-3465

Pinnacle Recovery Center – Utah Drug Rehab

Pinnacle Recovery is Utah's best inpatient rehab for true healing, from the ... read more.

Salt Lake City, UT (385) 313-0055

Red Willow Counseling & Recovery

Red Willow Counseling & Recovery offers outpatient treatment for individuals... read more.

Sandy, UT (801) 576-0745

Turning Point Centers

Turning Point Centers - Bell Canyon Turning Point Centers is a non-12-step b... read more.

Reviews

3.94 (50 reviews)

Rehab.com (5)

Google (45)

Google Rating

4 (45 reviews)

Bere Chirinos

3 months ago

The program and staff were outstanding, they were exceptionally caring, patient, and understanding. Their dedication truly made a difference in our lives. A heartfelt thank you to the entire team for helping our family member make such remarkable progress. I wholeheartedly endorse New Roads Behavioral. Your loved ones will receive exceptional care and gain valuable skills that will enhance their lives. It's a challenging journey, but one that yields priceless rewards.

Response from the owner2 months ago

Thank you so much for your heartfelt review! We're incredibly grateful for your kind words and are thrilled to hear that our team made such a positive impact on your family's journey. It s our mission to provide compassionate, patient, and understanding care, and knowing that we ve helped your loved one make remarkable progress means the world to us. We truly appreciate your endorsement of New Roads Behavioral, and we remain committed to supporting families like yours every step of the way. Thank you for trusting us with your loved one s care!

ritu dabas

Nice app

SWARNADIP DEY ROLL-52 CLASS-9 SEC-A

4 months ago

Good

Molly Drake

The receptionist, Michelle, was rude and hung up just for asking clarifying questions on visiting policy.

Response from the owner4 months ago

Thank you for bringing this to our attention Molly. We sincerely apologise for the negative experience you had over the phone. At New Roads we are hyper vigilant about protecting our patients. When a patient enters our facility, they fill out a release of information form (ROI). Anyone who is not on that form will not be given any information about our patients under any circumstances. When a patient is under our care we are focused 100% on them getting better while following all laws and regulations regarding HIPAA compliance. The patient and therapist work as a team (not the receptionist), to determine which visitors will best support the patient's healing journey. We hope this clarification is helpful.

Chris Denis

saved my life twice, new roads provided me an environment to WORK my program. staff is amazing and understanding. it only works if you put in the WORK. new roads gave me that opportunity.

Thank you for sharing your experience! It's incredible to hear how New Roads has made such a positive impact on your life. It's clear that the supportive and understanding staff, along with the environment they provide, have played a crucial role in your journey. Your emphasis on the importance of putting in the work is so true recovery truly is a partnership between the individual and the program. Congratulations on your progress and thank you for inspiring others with your story!

Ashley Lisonbee

7 months ago

My wife was wrongfully diagnosed and abused at this facility. Family involvement and education was also poorly managed. Many times I could not connect with my wife when needed and was not notified promptly when she was taken to the ER, because of medical staff neglect of her need for Salts prescribed by her cardiologist because of her Potts diagnosis. There are several other dishonest, abusive, poor practices,staff protection and organization at this facility. Would not recommend taking your loved one here.

9 months ago

Would never recommend this facility to anyone looking to heal PTSD anxiety depression or abuse. The psych provider swore at me and did not feel safe, which is the first priority to have in a counselor. I tried to ask aka Dearman to o be placed with a different provider twice and they told me no, it was an exposure. So I played their game went to my appointments just to get out of the abusive situation . I ended up in the hospital ER because the med staff would not give me my salts/food needed to monitor my Potts diagnosis. They would not let me contact my family husband after this occured, and I had no idea if my family was notified. I saw clients being neglected and having seizures with no medical response. I saw a sweet autistic girl be bullied and run to her room telling I want to kill myself and no staff response. I was told I could not help her or even comfort her. The program DBT skills they teach thereI studied and began to use of which I'm grateful and it was great ly confusing to me when everyone there I clouding the director was saying use your skills and then after apnth my counselor said I could use no skills? I felt I needed a place for personal help,safety and healing and instead O was expected to help others heal which I love to do and the contrary was told dont rescue or aidtjose suffering. I also could only progress towards leaving based on the clients there of which they themselves were not in their righindor healed. I expected to e caredgir BTS professionals with professional care and compassion. My roommate had to have emergency care come in the middle of the night because she was diabetic and they wouldn't give her her insulin needs. We had to dearman for 10 min a day of exercise fresh air and sunshine in the morning. From the online pictures it is portrayed as a safe healing space and in reality it is run like a prison or what I imagine prison is like. In order for my insurance to cover I had to finish a program they developed which took me 3 months because I was in constant fight or flight with how I was treated and handled as well as how I saw other clients being treated..if I was to leave early AMA medical insurance would not cover. I suggest they find a more qualified professional medical staff. I've never been so poorly treated in my life and with 22 years with a medical condition, I've never been treated like I was there...little to no compassion except for the female psychologist and a few of the social workers there. I was put on more meds, because I believe I felt so unsafe my issues got worse when I was there. I was disturbed by a very unstable client one night that abused the night guard as I watched..I was able to calm down this client down and the next day with no sleep was told I could not have a nap time from medical staff. I will never recommend such a facility. I do feel compassion and sorry for some of the staff there as they are very good people with good intentions and hearts, however this facility needs to be audited and shut down. It is not a healing place, especially for those dealing with chronic illness and PTSD. I was wrongly diagnosed. I have a proper diagnosis now that I'm with I believe is a qualified psych Counselor who stated how they treated me was not ok.and they should be shut down. I am off all medication, have no sleep issues and have proper diagnosis cptsd of which this facility only compounded my struggle to heal. I will be forever grateful for my Savior that showed me how to heal and get home. I hope this helps others find other ways or a place that can help those who suffer with various medical mental and emotional imbalances. Thankyou to the dear kitchen staff my case manager and other workers there for trying to help me I hope in the future things can only improve these and other centers that are trying to help humanity heal.Blessings.

Response from the owner7 months ago

It is a challenge to respond to a review like this and adhere to HIPAA regulations. We cannot discuss specific details of individual cases in a public forum. Many disturbing and we believe erroneous accusations were made in this review, which feel a need to address. At New Roads Behavioral Health we teach our patients how to find a life worth living. Our patients may leave at any time and have the option to go to the hospital when requested. In the past 14 years New Roads has been able to help over 4,500 patients. We adhere to all State Licensing requirements and are proud to be certified by the Joint Commission. We meet every single month to review Performance Improvement, National Patient Safety Goals, and the Rights and Responsibilities of our Patients. Our patients are given ample time each day to be outside in the courtyard and during offsite recreation time. We provide our patients gym memberships for ski/snowboarding days, walks to the park and camp outs. Our staff not only take the time to understand our patients but they are continually being trained in the most successful evidence based treatment for suicide ideation, borderline personality, and other mental health disorders. I appreciate your shout out to our kitchen staff, line staff, therapists and a handful of other members of our team, all of whom we thoroughly train. They really are dedicated and wonderful and dedicated humans. We are fully aware of how lucky we are to have them.

Casey Jensen

10 months ago

I m really frustrated with this place. The family support wasn t what they said that was going to be. They didn t even have one family therapy session They messed up on meds at discharge when you try to solve a problem they just tell you to email someone else. I feel the communication structure is really poor. It wasn t all bad of course but I don t feel Like they care very much About finding answers and making communication manageable.

Response from the owner10 months ago

We re sorry to hear the communication didn t meet this reviewer s expectations. We will review our communication procedures to ascertain areas for improvement. While we cannot discuss particulars of each person s family due to privacy laws, we want to clarify how we manage individual family interventions. Because our clients are adults, we enter into a consultation to the patient agreement with each of them. This puts them in the driver s seat regarding communication to their community, including family members. Particularly, family communication without the patient present is very limited. That said, we do offer several robust programs to provide support for families. Every week, there is a CRAFT Connect group, which is designed to help families learn to navigate their loved one s behavioral health. Also weekly, is a Dialectical Behavioral Health skills group for family. Additionally, we offer two-day family workshops every six weeks. These are offered because we know this is a stressful time for families. We have received great feedback regarding these programs and hope each family avails themselves of them.

Katy Sanchez

11 months ago

Response from the owner11 months ago

Thank you so much, Katy, for taking the time to leave us a 5-star review.

Jess Webb

1 year ago

A great treatment center!

Response from the owner1 year ago

Thank you Jess for taking the time to leave us a review!

Ally Edmunds

I was at new roads two years ago and I haven t really spoken about my time there. The person over the women and the person directly under her were awful to me. Same with my therapist. After my first emdr session, she told me to call her if I was struggling. I called her that night with no answer. Staff told me I should keep trying until she picked up and use skills in between. When she came in after a few days she told me that I was losing my phone coaching privileges because I abused them. All I did was try to call her like she told me to. When I graduated, I ended up coming back after a week or so, and the same two supervisors were, again, absolutely awful to me. When I told one of them she intimidated me she yelled at me. One of them always called me willful ally because she said I didn t want to do the work. I decided to leave ama one night because I had had enough and they wouldn t give me my phone and wouldn t let me call my husband. I ended up on the streets of Provo late at night with my suitcase and no phone, not having a way to contact my husband. Little did I know they had called him and he came and picked me up. They didn t even give me the courtesy to tell me they d call him.

I am always crestfallen when someone reports a bad experience at New Roads, even when it was two years ago. For what it is worth, the directors from two years ago are no longer here. HIPAA disallows me from commenting on specific issues because it would share identifying information. However, I can speak generally. I discourage people from leaving against clinical/medical advice (AMA) because they do not get the full benefit of the program. That said, it s human nature to want to flee from something anxiety-evoking, which is amplified in the case of people with Borderline Personality Disorder (BPD), who have more sensitive brains. These sensitive brains decrease regulation, resulting in impulsivity, relationship discord, desires to harm one-self, etc. We encourage people to act opposite to the urge to leave because our data shows that those who complete the program experience significant mental health improvements. Most clients experience self-harm, hospitalization, suicide attempts, suicidal ideation, relationship stress, lack of work, etc. Those who complete the program report the following at one-year post-treatment: in the past six months 0% have attempted suicide; 0% have been hospitalized; 37% are enrolled in school; and 71% are employed. We have a very low AMA rate (less than 1%), but always strive to improve the patient experience.

A. C.

DO NOT attend this facility. I gained NEW TRAUMA here, rather than healing from old issues. Over the course of my two week stay here, I was lied to by staff members multiple times, had staff members make up and spread information about my situation that was not true, was belittled by one of the directors, etc. I ended up leaving against medical advice because my condition was only worsening while I was there. Upon my departure, I was explaining to my friends there that I had found a treatment center closer to home and would be continuing there, and the staff member that was seeing me out cut me off and rudely/harshly said "don't lie to them". It was not a lie. It was true.Staff members do not seem to care about the well-being of clients. One time, a girl was having a severe crisis and I tried to get a staff member to go help her. They refused, attempting to "challenge her" to make her way to their office, even though they could see her struggling on the cameras. I eventually helped her make it to the office, but they refused to come outside, even when the situation severely escalated. They only came out after I was pounding on the door and begging them to, as things outside had worsened. I will not go into details, but someone's life was in real danger. The staff could see the situation on the cameras, but did not come outside. The situation ended in them sending the girl off to her room and yelling at her for lashing out, even though she was in the midst of a crisis. I have more stories like this.During my stay here, there was also a significant issue with stealing. We did not have locks on our doors for obvious reasons, and sometimes people stayed behind while the rest of the group went on outings. People's food and possessions would go missing. Eventually, the staff, as well as other clients, found out who was doing it, yet there was not enough action taken to prevent this from continuing. It was a scary and unsafe environment to be in at times.In conclusion, this facility is one I suggest staying far away from. They refuse to deal with staff members' inappropriate behavior, make up stories about clients, and have no issue with belittling their clients in harmful ways. I had an awful experience and DEVELOPED NEW AND SIGNIFICANT TRAUMA FROM THIS PLACE that I have still not healed from, even over a full year later.

I am always saddened when someone reports a bad experience at New Roads, even when it was over a year ago. For what it is worth, the directors from a year ago are no longer here. As mentioned in previous responses, HIPAA disallows me from commenting on specific issues because it would share identifying information. However, I can speak generally. First, I am highly offended when someone alleges we don t care about our clients. Nothing is further from the truth. We provide ongoing training for our staff, spending over $30,000/year on training. We have retreats each year, devoted to helping staff conduct themselves according to our service standards, which includes caring. We provide many services, which are unique or rare. These include full-time psychiatry, case management, highly-trained staff, etc., all of which are costly. We specialize in treating people with severe and persistent mental health problems, including Borderline Personality Disorder (BPD), who have more sensitive brains. These sensitive brains decrease overall regulation, resulting in impulsivity, emotional hyper-reactivity, relationship discord, desires to harm one-self, and behavioral dysregulation. These behaviors, which include yelling, hitting, stealing, etc., at one point were experienced as solutions to problems. They seemed like they worked. People engage in these problematic behaviors because they believe they serve the functions of communication, self-soothing, distraction, avoidance, etc. In Dialectical Behavioral Therapy (DBT), which is the treatment of choice for BPD, we strive to replace these behaviors with healthier ones that serve the same function. This begins with us not reinforcing the above- mentioned maladaptive behaviors. I must assume the staff was resisting reinforcing one of these behaviors. Sometimes this is not pretty and it s effective. Our data shows that one-year post-treatment most clients are able to engage in healthy and adaptive behaviors, which are value-congruent and are helpful to achieve and maintain goals. We continue to strive to improve client experience at New Roads.

Load More Reviews