New Hanover Regional Medical Center

2131 South 17th street
Wilmington, NC 28401

New Hanover Regional Medical Center NC 28401
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About New Hanover Regional Medical Center

New Hanover Regional Medical Center, located in Wilmington, North Carolina is a public alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Specialty rehab programs at New Hanover Regional Medical Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-sensitive addiction treatment considering health and life-stage issues of older adults.

New Hanover Regional Medical Center has received accreditations from CARF.

Latest Reviews

Evan
3 weeks ago on Google
1
My mom just spent 4 days in their ER vomiting with abdominal pain. They discovered she's riddled with cancer. They said a bed might open up eventually but it never did. Eventually we gave up and took her home after several days. No medical advice. No plan going forward. They said the best they could do was set her up with a specialist in a few weeks. She needs care now. These symptoms have been ongoing for a long time. We are completely in the wind right now. Where can we go if the hospital won't help us? We are terrified and don't know what to do next. I know ER's are not pleasant places just given their nature but that's not what my gripe is about. My mom is dying and needs some kind of relatively timely care. If anyone in control over there sees this, please for the love of God, help!
Susan Stephens
3 weeks ago on Google
5
Mom was admitted for excess fluid due to congestive heart failure. She spent several days in the cardiac unit. Cannot say enough about the hospital staff!!! Everyone we encountered was pleasant, patient, competent and encouraging. Dr Rommel is the best! The hospital itself is clean and nice. I'm so pleased with the level of care she received at Novant Hospital - cardiac unit.
Dawn Dale
3 weeks ago on Google
5
I had a baby 7 weeks ago and he was transferred to the NICU at Novant health and I just wanted to say those folks in the NICU are awesome they do a great job. They took great care of my little one. They kept me informed on everything. They worked together to make sure he was getting the best around the clock care. I was very satisfied with the level of care my baby received.

Location

Accepted Insurance

New Hanover Regional Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 23606

Contact Information

Phone icon (910) 343-7787
Building icon

2131 South 17th street
Wilmington, NC 28401

Reviews of New Hanover Regional Medical Center

3.2/5 (967 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

3.2 (967 reviews)
Evan
3 weeks ago
1

My mom just spent 4 days in their ER vomiting with abdominal pain. They discovered she's riddled with cancer. They said a bed might open up eventually but it never did. Eventually we gave up and took her home after several days. No medical advice. No plan going forward. They said the best they could do was set her up with a specialist in a few weeks. She needs care now. These symptoms have been ongoing for a long time. We are completely in the wind right now. Where can we go if the hospital won't help us? We are terrified and don't know what to do next. I know ER's are not pleasant places just given their nature but that's not what my gripe is about. My mom is dying and needs some kind of relatively timely care. If anyone in control over there sees this, please for the love of God, help!

Susan Stephens
3 weeks ago
5

Mom was admitted for excess fluid due to congestive heart failure. She spent several days in the cardiac unit. Cannot say enough about the hospital staff!!! Everyone we encountered was pleasant, patient, competent and encouraging. Dr Rommel is the best! The hospital itself is clean and nice. I'm so pleased with the level of care she received at Novant Hospital - cardiac unit.

Dawn Dale
3 weeks ago
5

I had a baby 7 weeks ago and he was transferred to the NICU at Novant health and I just wanted to say those folks in the NICU are awesome they do a great job. They took great care of my little one. They kept me informed on everything. They worked together to make sure he was getting the best around the clock care. I was very satisfied with the level of care my baby received.

Ron Wacik
3 weeks ago
1

My wife and I have been patients at this hospital. All we can say is "never again."There are not enough skilled nurses on staff. They rely heavily on 'traveling nurses' to avoid paying for employee benefits.I had a serious spine surgery here. Fortunately the surgery went well. But the care I received post surgery was abysmal. I spent my entire post surgery time in the recovery area and was never given a room.Nurses kept telling me they had other patients to care for an left me without any care in the recovery area for 11 hours.It actually got much worse after that but I don't have the time or inclination to include the long list of issues that occurred after that.I am filing grievances with Medicare and the hospital and in the am in process of locating a medical malpractice attorney.I suggest that you and your loved ones avoid treatment at this hospital if at all possible.

INGRID LARSEN
3 weeks ago
1

Yesterday was not only terrifying for my due to a severe mouth infection with cyst I had to endure complete 100% disrespect as a client and patient. I arrived at around 8am. I was put in a holding area approximately 4x5 area that had a recliner and 1 sitting chair for my daughter. Iv was put in that transported Clindamycin and 4mg of morphine for pain. I then awaited a CT scan with contrast which took a few hours to process along with blood work that showed elevated WBC. AFTER HOURS OF SITTING I wanted to go outside . I was going crazy just sitting in that corner with Noone giving me a straight answer as to when I would be admitted into a hospital room. I broke down crying because I felt bullied when I was told I could not go outside as long as I had a iv line. I explained my anxiety level due to clostrophobia and that I'm a smoker. Yes the judgement was apparent and clearly noted. I was already scared from the fear of what was happening with my body. After speaking to the PA (which was noted by a coworker RN isn't a doctor per se) she allowed me to step outside as long as i put on a sweater covering my IV as long as I agreed to have a smokers patch put on. There is a lot more that went on til 4pm while I continued to pace the halls watching the disfunction and clear message that there was no leader on this run away train. I forgot to put my sweater on so when I attempted to walk outside for fresh air I was treated like a convict, I was treated like an errant child instead of a educated 56 year old woman with no prior history of legal issues. The way I was spoken to by the RN was so disgusting. This RN called 5 security officers because wanted the Iv removed and I wanted to leave . Five security officers and approximately 50 onlookers staring at my tear stained face from embarrassment...and pain. I had been there 8hours. After signing my documents to leave as the Rn continued to verbally berate me loudly so everyone could hear I was denied documentation for the bloodwork i had done as well as the cT scan or any notes made during those 8 hours. I made sure before i got in my truck to drive home that i was not under any current mind altering drugs. Its 5am now and im still crying from the trauma . I will be filing a report with the medical board. I am very much looking forward to seeing my dentist today at 2pm . I pray that i will be treated with the respect ALLL human beings should receive. REMEMBER FIRST DO NO HARM ITS A OATH , ONE MANY DONT ADHERE TO SAFLY

Response from the owner3 weeks ago
Ingrid, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we did not meet that standard. When you get a chance, please contact our Novant Health feedback line at 1-910-667-6655 to speak with a team member. -Novant Health Social Response Team
Drew G (DG)
3 weeks ago
1

If I could give zero stars for patient care I would the worst hospital I've ever been to didn't listen to a single word I said and sat there for 4 hrs to be seen but not 5 minutes after sitting down they send someone from billing to get all the info they need after asking multiple people how much longer to see someone they didnt ask and didnt know. Then they forgot i was there and didn't know I didn't receive any help and then proceeded to send someone from Radiology, which i said i had an x-ray before, and they didn't find anything. Not from NC either, so I expected the biggest hospital in wilmington to be better than this. I also worked for them too and the amount of unprofessional behavior I've seen is outrageous from talking about patients to coworkers in other departments and trash talking patients, making fun of patients among other supposed things they shouldn't be doing accordingly to policy. I also left before receiving any treatment, and I am still in considerable pain. Yes, I understand that was my decision, but the lack of professionalism and urgency is astounding. I also had a worker in the er laugh when I asked if I'm going to be billed for this and that I wasn't listened to about the previous treatment and want to leave.

Response from the owner3 weeks ago
Drew, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we did not meet that standard. When you get a chance, please contact our Novant Health feedback line at 1-910-667-6655 to speak with a team member. -Novant Health Social Response Team
Laura Dingman
3 weeks ago
1

On the anniversary of my father's passing after having a surgery at NHRMC, I again am reposting this review. If you like being alive, then do not go here. If your loved ones need care and you want to keep them around, then find another place for them to go to.It took me almost a year to post this but feel that it is important to warn people to stay away from this hospital at all costs. My father went in for a surgery and the care was so substandard that we almost called 911 to get him out. After this major surgery, his IV came out and he was without pain medications for hours as no one on the staff could reinsert an IV or find another course of action. He was in excruciating pain and we were begging for assistance. He never recovered from the strain placed on his body. His pulse was hitting 176 and we were being told to wait. The surgical residents were clueless - they told him to get up and walk. Within minutes of their crack advice, he was in the ICU. Some of the nurses were caring, but most I wish complete Karma on. When it came time to move him to hospice, the hospital dragged its feet and the palliative staff left for the day. The nursing staff removed his nutrient bag and IV and he was without these for an entire night. If your loved one is someone you want to keep around, please find another option. To add further insult, even his death certificate was inaccurate. They listed his cause of death as a condition he had not had in over three years.

Sara Benton
3 weeks ago
2

I brought my child here with really horrible tummy pain and them that her PA said few weeks back that he thought it was the easiest stage of appendicitis and to watch it and if things got worse to go to the ER. so here we are since 7:20 this morning was told at 9ish by the dr we should be out 12ish I said oh k good deal they didn't even come get here for her ultrasound untill 1230 and said everything was fine now we waiting for CT scan to be done that I was told would have been done no later 1. And what make it worse is we can hear the conversation of the nurses sitting hall talking about their life and bad mouthing their PT. To point I told my child to turn on the TV because I dknr care about what going qith the other PT or your life/ sex life. I had to get up and the 2 ladies who be helping us all ( who are the sweetest) either we get this ball on let go or I'm taken my child and we are walking in shouldn't be told to go to the ER for help to sit here for over 7 hrs and shit not getting done. The only good thing about today our the nurses we had they have been so sweet and understanding but damn if it is a appendicitis. L no one would care because again sitting for 7 hrs and she still in alot pain. This is not the old NHRMC I remember this is something different and I feel like no one seem to care just talk with buddies like we in high-school and we need to gossip. Do better. I'm typing while we are still here waiting.

Response from the owner3 weeks ago
Sara, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we did not meet that standard. When you get a chance, please contact our Novant Health feedback line at 1-910-667-6655 to speak with a team member. -Novant Health Social Response Team
Al Jenkins
1 month ago
1

Response from the owner3 weeks ago
Hi Al, we appreciate you taking the time to leave a rating and are sorry we did not meet your expectations at Novant Health New Hanover Regional Medical Center. Please help us understand what we can do to improve. If you would like to share your feedback with a member of our team, please contact the Novant Health feedback line at 1-910-667-6655. -Novant Health Social Response Team
David Marc
1 month ago
1

Dirty, disorganized mess.

Response from the owner3 weeks ago
David, we re sorry to hear you're disappointed with your experience at Novant Health New Hanover Regional Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
Slays Gaming
1 month ago
1

Doctor Gaylord is absolutely terrible and should be fired for his lack of work ethic and just all around knowledge. the staff seem to be pretty nice but this doctor is horrible! he left my mother in a hallway for a day after she came in to the E.R after fainting. She needed way more test done and instead he just let her sit in the hospital for days and did nothing. She now has to call her doctor and get a referral to get a colonoscopy from Duke. Please do not go here and Doctor Gaylord is rude, arrogant, and all around unpleasant to deal with. Avoid this place at all cost they do not care about you or your loved ones.

Kierra Peterson
1 month ago
1

very disappointed in this hospital. i ve had multiple family members DIE HERE or be hospitalized for WEEKS because the lack of urgency, lack of care AND knowledge. my personal experiences are terrible too. i went in for strep concerns and the nurse looked like she was still waking up and coughing everywhere herself and looked at me weird when i showed her the ulcer on my throat. took 2 hours just to get told they don t know what s wrong with me and not once was i checked on by anyone. i have a huge white blister or ulcer and neck and chest pain and they didn t do anything besides a strep swab and send me home without any explanation as what to do moving forward OR if it gets worse. no biopsy, no idea of what else it could be. they diagnosed me with tonsillitis but i had my tonsils and adenoids removed at 7 and nothing has grow back or anything. i waited two hours or someone to talk to me for barely five minutes. pathetic, waste of time, and waste of money!

Response from the owner1 month ago
Kierra, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we did not meet that standard. When you get a chance, please contact our Novant Health feedback line at 1-910-667-6655 to speak with a team member. -Novant Health Social Response Team
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