New Hanover Regional Medical Center

2131 South 17th street Wilmington, NC 28401
Inpatient
New Hanover Regional Medical Center NC 28401

About New Hanover Regional Medical Center

New Hanover Regional Medical Center, located in Wilmington, North Carolina is a public alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Specialty rehab programs at New Hanover Regional Medical Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-sensitive addiction treatment considering health and life-stage issues of older adults.

New Hanover Regional Medical Center has received accreditations from CARF.

Latest Reviews

Orson Horchler
6 days ago on Google
1
Our stay in short: getting tested without consent, privacy violations and being offered (illegal) drugs!My partner and I ended up at the ER on Christmas Eve due to what we thought was food poisoning. Once we got set up in some rooms, the staff began telling us about how two different kinds of people come to the ER on Christmas Eve - those who are sick and those who are seeking drugs. He then proceeded to tell us that he had just turned a patient away for begging for drugs. He continued to ask if I needed anything while winking. Pretty sure he thought my partner and I were withdrawing from a substance and looking for drugs. Was he trying to sell us drugs illegally? Was he trying to trick us into asking for drugs we didn t need so he could call police on us? Either way it was a horrible experience. They took a urine sample from my partner and conducted a pregnancy test without her permission! They drew blood and labs but never relayed any of our results to us. They didn t explain to us at all what they thought might be going on or how to proceed after leaving the hospital. They prescribed us both Azithromycin but never informed us that we needed antibiotics, and when we called to ask why this was prescribed, the person on the phone essentially advised us not to take the antibiotic.Almost the entire staff seemed completely oblivious to the discomfort and pain we were in. Laughing and sharing personal stories My partner could barely walk from stomach pain and dehydration and was forced out of her bed (when half the ER was empty!) and had to come into my room and lay at the foot of my cot Honestly we left feeling kind of violated: being tested without consent and knowing that if the staff told us private info about other patients who is to tell they will not talk to the next patients about us
Jennifer Renegar
1 week ago on Google
5
We have had a great experience here. Excellent staff.
Ken Watkins
1 week ago on Google
5
Hearing all the Negative reviews I was concerned about care there. However my son was there for 10 days, The care and staff were excellent!! From Nursing to housekeeping, physicians and transport.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.1 / 10

Location

Accepted Insurance

New Hanover Regional Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 23606

Contact Information

Phone icon (910) 343-7787
Building icon

2131 South 17th street
Wilmington, NC 28401

Reviews of New Hanover Regional Medical Center

3.1/5 (1027 reviews)
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Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (1027 reviews)
Orson Horchler
6 days ago
1

Our stay in short: getting tested without consent, privacy violations and being offered (illegal) drugs!My partner and I ended up at the ER on Christmas Eve due to what we thought was food poisoning. Once we got set up in some rooms, the staff began telling us about how two different kinds of people come to the ER on Christmas Eve - those who are sick and those who are seeking drugs. He then proceeded to tell us that he had just turned a patient away for begging for drugs. He continued to ask if I needed anything while winking. Pretty sure he thought my partner and I were withdrawing from a substance and looking for drugs. Was he trying to sell us drugs illegally? Was he trying to trick us into asking for drugs we didn t need so he could call police on us? Either way it was a horrible experience. They took a urine sample from my partner and conducted a pregnancy test without her permission! They drew blood and labs but never relayed any of our results to us. They didn t explain to us at all what they thought might be going on or how to proceed after leaving the hospital. They prescribed us both Azithromycin but never informed us that we needed antibiotics, and when we called to ask why this was prescribed, the person on the phone essentially advised us not to take the antibiotic.Almost the entire staff seemed completely oblivious to the discomfort and pain we were in. Laughing and sharing personal stories My partner could barely walk from stomach pain and dehydration and was forced out of her bed (when half the ER was empty!) and had to come into my room and lay at the foot of my cot Honestly we left feeling kind of violated: being tested without consent and knowing that if the staff told us private info about other patients who is to tell they will not talk to the next patients about us

george jones
6 days ago
1

Response from the owner5 days ago
Hello George, we're sorry to see this rating of Novant Health New Hanover Regional Medical Center and would appreciate the opportunity to learn more about your experience. Please let us know how we could improve by contacting the Novant Health feedback line at 1-910-667-6655 to share your experience with a member of our team. -Novant Health Social Response Team
Jennifer Renegar
1 week ago
5

We have had a great experience here. Excellent staff.

Ken Watkins
1 week ago
5

Hearing all the Negative reviews I was concerned about care there. However my son was there for 10 days, The care and staff were excellent!! From Nursing to housekeeping, physicians and transport.

John Stuebe
1 week ago
3

The hospital staff provided great medical care. They deserve 5 stars. The Novant billing department needs some help. I made the mistake of paying pre-surgery and ended up making an overpayment and Novant did not want to return the overpayment. My insurance wasn t able to help because they had already paid their portion. I was only asking that they roll it to another bill from the same hospital but they kept giving me different excuses on why they couldn t do this each time I called and that it was not their policy. They even told me I wasn t required to pre-pay which did not seem the case when they called the evening before the surgery. Thankfully, after several months, I was able to negotiate a deal to get the money rolled over to my other bill by telling them I would pay-off that small balance that was on a payment plan if they would apply the overpayment to that bill so that we could all walk away from the table clear. It almost felt like the billing staff worked on commission. Again, the medical staff and service were great. I would definitely use Novant NHRMC again, I just wouldn t pay before services are rendered or I would pay much less than they requested.Edit: Novant responded with a phone number to call to get things cleared up. It is the same number I have been calling for months to clear things up.

Response from the owner1 week ago
John, we're so sorry to hear that! Will you please call 1-844-266-8268 or email customerfeedback@novanthealth.org? They will be able to help clear things up. -Novant Health Social Response Team
yvonne brathwaiteybrathwaite
1 week ago
5

When my sister visited from out of state and had a medical emergency, the staff at NHRMC were phenomenal, from the ER staff, the surgeons, doctors to the 7th floor and 4th floor staff. I would especially like to thank the case manager Koneisha for taking care of coordinating with my sisters health insurance company to make sure she would be covered for all her after treatment which is necessary for her full recovery I would highly recommend this hospital for your medical needs. This is when it was still New Hanover Medical Center

Response from the owner5 years ago
Thank you for your kind review. We are glad that your sister received excellent care with us and hope that she is feeling better. We wish you and your family the best.
goov47
1 week ago
1

Ever since Novant took over, things have gone downhill. Their new billing system is a joke. I'll be leaving Novant soon and switching to a better medical facility.

Response from the owner1 week ago
We're so sorry to hear that! Will you please call 1-844-266-8268 or email customerfeedback@novanthealth.org? They will be able to help clear things up. -Novant Health Social Response Team
Karen Chavira de la rosa
1 week ago
1

If I could give this place a 0 star I would my brother is missing and he has a mental status he was last seen here I made a missing person report. I get thrown around to different people and rude on top of that. They need a better communication system people don t seem to know there jobs or WHO s job is it. When your trying to talk they talk over you they don t even let you get time to explain anything.

Response from the owner1 week ago
Karen, we would like to learn more about your experience at Novant Health New Hanover Regional Medical Center. When you get a chance, please contact the Novant Health feedback line at 1-910-667-6655 to speak with a member of our team. -Novant Health Social Response Team
Jennifer Hitchings
1 week ago
5

I've been sick all.of my life so I've been to all typrs of medical facilities in the US. The staff here is so welcoming. They treat you like your a person, not just one on paper. Several times I was referred to the right clinic.

Isaac & Tory
1 week ago
1

after many excellent experiences there in prior years, i had the sad opportunity to be there twice recently (2023, 2024) for 2 family and friend procedures. doctors and nurses that have not quit are obviously trying as hard as they can, but the hospital is way understaffed, short on supplies and over-scheduled. patients lining the halls. patients waiting hours and hours for simple procedures. looks like a WW2 mash unit. total dumpster fire. I hope Novant is making money, so this is not a disaster for someone.

Response from the owner1 week ago
Isaac, we re sorry to hear you're disappointed with your experience at Novant Health New Hanover Regional Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
Gloria Jackson
2 weeks ago
1

My sister was taken to this hospital a couple of weeks ago because she had a stroke. The staff on the 5th floor was great, very attentive and seem to care about the patients. My sister has now been moved to the 3rd floor and the staff is terrible. No one seem to know anything and patient care is ridiculous. My brother went to see my sister today and called to say my sister was lying in bed in waste. The room smelled because of it which tells me no one is checking on her. The staff just shuts the door and if they think the patient isn't getting visitors often, they neglect them. We try to rotate visitation so someone is with her each day. If you have a love one in this hospital, please check on them. Once they leave the 5th floor, they are in trouble. I will be following up with someone about the care my sister is receiving.

Response from the owner1 week ago
Gloria, we re sorry to hear you're disappointed with your experience at Novant Health New Hanover Regional Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
Brianna Meadows
2 weeks ago
1

My mother was airlifted here and I tried to call and reach out to see what was going on and the workers are so rude everytime I called do not recommend this hospital they need better workers who don t lack empathy or consideration of others feelings

Response from the owner1 week ago
Brianna, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we did not meet that standard. When you get a chance, please contact our Novant Health feedback line at 1-910-667-6655 to speak with a team member. -Novant Health Social Response Team
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