Mercy Clinic Family Medicine

4331 South Fremont Avenue Springfield, MO 65804
InpatientOutpatient

About Mercy Clinic Family Medicine

Mercy Clinic Family Medicine is an addiction and mental health treatment facility that focuses on providing comprehensive medical care to residents in Springfield, Missouri. An agent can help you determine if your insurance covers your treatment. If not, then the clinic offers payment plans. Certain individuals might qualify for Mercy’s Financial Assistance programs.

Mercy Clinic Family Medicine offers behavioral and mental health care for patients struggling with anxiety disorders, mood disorders and substance abuse. Mercy staff work to create individualized plans for patients based on their unique needs. Treatment could involve inpatient services such as medication stabilization, close monitoring and aftercare.

Outpatient treatment is also available in the form of intensive outpatient programs, partial hospitalization programs, individual therapy, group therapy, family therapy, and medication management. One unique feature of this facility is that they offer ECT, electroconvulsive therapy, for serious conditions like schizophrenia and severe bipolar disorder.

Latest Reviews

Saige Adcock
2 months ago on Google
5
I have a really hard time going to the doctor. When I had been at cox I d come in with an issue and for a year I heard varying responses such as I m overweight (which for clarification I was and am still about 135 lbs, 5 7 and work out), I need to eat healthier, I m depressed, and so on. As it turned out my gallbladder was failing on me. I spent a year dealing with nurses and doctors who told me I was a liar and never took me seriously until one surgeon did. I d come to my old family doctor about my throat and they recommended I see a therapist for anxiety. As it turned out I had bronchitis. It s been two years and I needed to see the doctor again on account of some issues. My doctor Addison was so nice and so helpful. She took my concerns seriously and was very thorough. The staff is nothing but nice. It was easy to make an appointment. I had blood work done and the nurses were quick, efficient, and respectful. I just wanted to say something positive. 100% recommend
Response from the owner2 weeks ago
Hi Saige, thanks for sharing your feedback! -Mercy's Social Media Team
Karina Smeltz (M)
2 months ago on Google
1
They cancelled my appointment and never told me about it which I told them I m coming to my appointment! Communication needs to happen better. I normally love mercy but it s frustrating how they treat you. Terrible service. They also ignore all my messages that I ve sent in the mercy app. They ignore me
Response from the owner3 months ago
Karina, your feedback is important to us. Please share your experience by sending an email to socialmedia@mercy.net. Provide details and your contact info, and our team will reach out to you directly.
Ed & Alice Walton
11 months ago on Google
3
I have not been happy the last few months. The last two calls were about refilling my prescriptions. I go in twice a year for check ups and still can't get my scripts filled.It seems like I'm a bother to them.
Response from the owner8 months ago
Your feedback is important to us. Please share your experience by sending an email to socialmedia@mercy.net. Provide details and your contact info, and our team will reach out to you directly.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.7 / 10

Accepted Insurance

Mercy Clinic Family Medicine works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Mercy Care

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

employee-assistance iconEmployee Assistance Program

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
intensive-outpatient iconIntensive Outpatient
Their intermediate-level care program is designed to alleviate symptoms of mental illness, promote recovery and restore each individual's ability to function. The program can serve as an alternative to inpatient care for some patients, or as a stepdown for individuals coming from an inpatient psychiatric hospitalization. Patients receive intensive therapy each week during the day, Monday-Friday.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

To improve quality of life or treat a disorder, patients may need to make changes to their diet. As needed, your doctor may recommend that you see a Mercy dietitian for medical nutrition therapy (MNT). An expertly trained dietitian will assess your nutritional status and make recommendations on how you can achieve your goals through, for example, dietary changes, nutritional counseling and the use of supplements. Under the guidance of a dietitian, you can learn lifestyle changes to improve to your diet and your health. Access to excellent medical nutrition therapy is one more way your Mercy team helps you meet your health goals, so you can get the most out of your life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting
  • spa2 iconYoga Studio

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (417) 820-5015
Building icon

4331 South Fremont Avenue
Springfield, MO 65804

Fact checked and written by:
Jennifer Martin
Edited by:
Kerry Nenn, BSW

Reviews of Mercy Clinic Family Medicine

4.01/5 (17 reviews)
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Reviews

2.5

Since the beginning of my treatment in Mercy clinic, I felt very comfortable, the staff always has a smile, they strive to make feel the patients very important, the doctors and nurses are always there for you when you need them. All the medical staff goes the extra mile f ... Read More

Reviewed on 2/7/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.1 (16 reviews)
Saige Adcock
2 months ago
5

I have a really hard time going to the doctor. When I had been at cox I d come in with an issue and for a year I heard varying responses such as I m overweight (which for clarification I was and am still about 135 lbs, 5 7 and work out), I need to eat healthier, I m depressed, and so on. As it turned out my gallbladder was failing on me. I spent a year dealing with nurses and doctors who told me I was a liar and never took me seriously until one surgeon did. I d come to my old family doctor about my throat and they recommended I see a therapist for anxiety. As it turned out I had bronchitis. It s been two years and I needed to see the doctor again on account of some issues. My doctor Addison was so nice and so helpful. She took my concerns seriously and was very thorough. The staff is nothing but nice. It was easy to make an appointment. I had blood work done and the nurses were quick, efficient, and respectful. I just wanted to say something positive. 100% recommend

Response from the owner1 month ago
Hi Saige, thanks for sharing your feedback! -Mercy's Social Media Team
Karina Smeltz (M)
2 months ago
1

They cancelled my appointment and never told me about it which I told them I m coming to my appointment! Communication needs to happen better. I normally love mercy but it s frustrating how they treat you. Terrible service. They also ignore all my messages that I ve sent in the mercy app. They ignore me

Response from the owner6 months ago
Karina, your feedback is important to us. Please share your experience by sending an email to socialmedia@mercy.net. Provide details and your contact info, and our team will reach out to you directly.
Ed & Alice Walton
10 months ago
3

I have not been happy the last few months. The last two calls were about refilling my prescriptions. I go in twice a year for check ups and still can't get my scripts filled.It seems like I'm a bother to them.

Response from the owner11 months ago
Your feedback is important to us. Please share your experience by sending an email to socialmedia@mercy.net. Provide details and your contact info, and our team will reach out to you directly.
L P
1 year ago
5

The staff of this location is amazing. Everyone from the front desk all the way until check-out is friendly and kind. I can't believe how listened to I feel by my PA. I recommend them to everyone who needs new care or is dissatisfied with their current care.

Response from the owner1 year ago
Thanks for taking the time to share!
kassandra price
1 year ago
5

Megan is amazing. She very kind and considerate and really listens

Response from the owner1 year ago
Thanks for sharing, Kassandra!
Alex Kaatz
2 years ago
5

Update: The staff has largely changed since I wrote this review, making it out of date. I've seen three of the four physicians here, and they're all wonderful. The support staff is great, too.

Response from the owner2 years ago
Thank you for sharing your feedback, Alex.
Good Citizen
2 years ago
1

The incompetence shown by Dr. Bumberry & Allison Tucker is appalling. I went in on 12/29/21 to get renewed. On 12/30/21 I went to my CVS to pick up meds that help me sleep so I can perform at work. Meds weren't there. Of course the clinic was closed and stayed closed through the holiday weekend. So I called the emergency hot line and the nice gentleman couldn't find a thing. Here I am, 5 days later with NO meds. This morning the clinic advised me that the meds were sent to an odd location and they can't reverse it or it will take another 24 hours. Dr. Bumberry & Allison Tucker are unfit to do their job properly. 100% Fail

Response from the owner2 years ago
We'd like to learn more about your feedback. Please email us at socialmedia@mercy.net with any other details you wish to share and the best phone number to contact you.
The Way it is
4 years ago
2

Did not have a good experience. Called ahead and requested a blood test and was assured everything looks good for that appointment by staff.When I arrived for my appointment the staff had no concept of my reason for visiting and no staff to conduct my lab work and this led them to directing me elsewhere when I scheduled in advance with them, I trusted it would go well and it did not. No preparation and waste of time on my end. Clientele has become increasingly crowding which means longer waiting time and mishaps like this. Consider elsewhere at this point in time.

Response from the owner4 years ago
We're sorry to see this feedback. We'd like to learn more about your experience. Please reach out to us at socialmedia@mercy.net with details. We will have someone reach out to you.
Merilee Evans
4 years ago
5

Phenomenal doctor and staff. Love Dr. Bumberry.

David Sloop
5 years ago
4

christian Spencer
6 years ago
5

Brendan McClew
7 years ago
5

Overall Experience
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