In Step Behavioral Health

1024 W Main St Geneva, IL 60174
DetoxOutpatient
The facilities at In Step Behavioral Health in Geneva, IL 1

About In Step Behavioral Health

In Step Behavioral Health, located in Geneva, Illinois is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include relapse prevention and 12-step therapy.

Specialty rehab programs at In Step Behavioral Health include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

For recreation, patients can use the meditation room to promote mindfulness during recovery.

In Step Behavioral Health has received accreditations from The Joint Commission.

Latest Reviews

Kellie Hardin
3 months ago on Google
1
The staff is disrespectful and dishonest.
Response from the owner1 month ago
We read all reviews and take them seriously. We encourage clients to raise concerns and complaints with In Step management by text, phone or in person at the earliest opportunity. Specific instructions can be accessed from our website Home page by clicking on the Quality Commitment button. Due to Health Information Portability and Accountability Act (HIPAA) best practices, we are unable to respond to reviews on an individual basis.
Tracy Whiteside Photography
5 months ago on Google
1
I DO NOT recommend this business. I will not go into details here, but anyone can find my contact information on the internet. Feel free to contact me and I will tell you my experience.Update: I had tried to reach the practice manager about my situation prior to posting this bad review. My call to her was not returned, and my many month-long previous attempts to resolve were ignored until they saw this post. Then the practice manager finally called and wanted me to come in to discuss with Dr Rao. I passed.
Response from the owner4 months ago
We read all reviews and take them seriously. We encourage clients to raise concerns and complaints with In Step management by text, phone or in person at the earliest opportunity. Specific instructions can be accessed from our website Home page by clicking on the Quality Commitment button. Due to Health Information Portability and Accountability Act (HIPAA) best practices, we are unable to respond to reviews on an individual basis.
Debbie Weiss
5 months ago on Google
1
I was a patient of Amy & Nancy. They were awful. They were so terrible that after my last session, I was crying my eyes out and not because of some magical breakthrough. I was shamed for my cannabis usage by both psychiatrist and therapist. Nancy has shamed me using the horrible misogynist phrase, why buy the milk when you get the cow for free. Red. Flags. Amy, Nancy, if you re out there please know that I hate you both
Response from the owner4 months ago
We read all reviews and take them seriously. We encourage clients to raise concerns and complaints with In Step management by text, phone or in person at the earliest opportunity. Specific instructions can be accessed from our website Home page by clicking on the Quality Commitment button. Due to Health Information Portability and Accountability Act (HIPAA) best practices, we are unable to respond to reviews on an individual basis.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.8 / 10

Location

Accepted Insurance

In Step Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Rehab aftercare programs provide a full continuum of care for clients who are exiting inpatient treatment. Though outpatient care is often considered an element of drug rehab aftercare, services typically continue for the remainder of the clients' life and long after formal treatment is completed. Clients work with their case managers and care team to formulate a customized portfolio of medical, mental health, and social service resources designed to evolve as the client's needs change.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
medically-assisted-detox iconMedically Assisted Detox
During the medically supervised detox process, licensed medical professionals monitor your vitals and administer medications meant to help alleviate the physical symptoms of withdrawal. The process can take between five and seven days, although the actual length depends on your individual needs. In most cases, medically assisted detox is partially, if not fully, covered by insurance.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (630) 262-2640
Building icon

1024 W Main St
St. Charles, IL 60174

Reviews of In Step Behavioral Health

2.8/5 (50 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (50 reviews)
Kellie Hardin
3 months ago
1

The staff is disrespectful and dishonest.

Response from the owner2 months ago
We read all reviews and take them seriously. We encourage clients to raise concerns and complaints with In Step management by text, phone or in person at the earliest opportunity. Specific instructions can be accessed from our website Home page by clicking on the Quality Commitment button. Due to Health Information Portability and Accountability Act (HIPAA) best practices, we are unable to respond to reviews on an individual basis.
Tracy Whiteside Photography
5 months ago
1

I DO NOT recommend this business. I will not go into details here, but anyone can find my contact information on the internet. Feel free to contact me and I will tell you my experience.Update: I had tried to reach the practice manager about my situation prior to posting this bad review. My call to her was not returned, and my many month-long previous attempts to resolve were ignored until they saw this post. Then the practice manager finally called and wanted me to come in to discuss with Dr Rao. I passed.

Response from the owner5 months ago
We read all reviews and take them seriously. We encourage clients to raise concerns and complaints with In Step management by text, phone or in person at the earliest opportunity. Specific instructions can be accessed from our website Home page by clicking on the Quality Commitment button. Due to Health Information Portability and Accountability Act (HIPAA) best practices, we are unable to respond to reviews on an individual basis.
Debbie Weiss
5 months ago
1

I was a patient of Amy & Nancy. They were awful. They were so terrible that after my last session, I was crying my eyes out and not because of some magical breakthrough. I was shamed for my cannabis usage by both psychiatrist and therapist. Nancy has shamed me using the horrible misogynist phrase, why buy the milk when you get the cow for free. Red. Flags. Amy, Nancy, if you re out there please know that I hate you both

Response from the owner5 months ago
We read all reviews and take them seriously. We encourage clients to raise concerns and complaints with In Step management by text, phone or in person at the earliest opportunity. Specific instructions can be accessed from our website Home page by clicking on the Quality Commitment button. Due to Health Information Portability and Accountability Act (HIPAA) best practices, we are unable to respond to reviews on an individual basis.
David L
8 months ago
5

Dr. Rao has been a colleague for many years, and I refer to her whenever patients are looking for treatment in the Geneva/St. Charles area. She is both skilled and caring, and I would trust her with my own family s care.

Savitha Susarla
9 months ago
5

In Step Behavioral Health is outstanding! I have my family and friends come to Dr Rao and her therapists. All have been very happy. Would highly recommend

Supreet Dhaliwal
9 months ago
5

The therapists and doctors here are so professional and take care of all your needs. Great place! Would highly recommend to family and friends!

kerry
9 months ago
1

Do not see amy. She does not listen to patients, she just shames them if they go against what she suggests. I was scolded for losing my medications ONCE in a hotel room for work. (They weren t controlled substances) and she rudely says you know if those were controlled substances you wouldn t be able to get a refill? Basically trying to say I was irresponsible. It happened one time. She had been condescending like this towards me before, but this was the moment I realized I need to look for someone else to trust my mental health with. Not someone who doesn t care about what their patients say, and just rolls the dice with medications.We tried so many different meds because what she was prescribing was not even what I was having symptoms of.I also agree with the other reviewer, cate. She tried telling me I could take Wellbutrin while pregnant. Um no. I m gonna go with what my OB suggests, not you.Wasted 7 months of my life with her as my psychiatrist. AVOID if you re a new mom or a mom in general.

Response from the owner10 months ago
We read all reviews and take them seriously. We encourage clients to raise concerns and complaints with In Step management by text, phone or in person at the earliest opportunity. Specific instructions can be accessed from our website Home page by clicking on the Quality Commitment button. Due to Health Information Portability and Accountability Act (HIPAA) best practices, we are unable to respond to reviews on an individual basis.
Sarah Baxter
11 months ago
5

I love this practice!! My provider is extremely helpful and always so kind to me at my appointments! The staff is amazing and very helpful as well! Every time I call I m always receiving amazing care and help from everyone! This place is lovely!!!

Ricci Finn
1 year ago
5

I have nothing but praise for this facility, I'm so glad I found them! The staff is friendly, warm, and caring and quick to respond or reach out if needed, especially Kathy. I always feel welcome and seen as a person. Pollyanna has been absolutely wonderful in her support, her suggestions, and her availability. I honestly couldn't be happier with the care InStep provides!

The Captain
1 year ago
1

Stay away from this place! Far from professional,condescending rhetoric and abusive treatment of patients. Fraudulent billing practices.yes sue me I would love the opportunity to expose this den of malpractice

Response from the owner1 year ago
We read all reviews and take them seriously. We encourage clients to raise concerns and complaints with In Step management by text, phone or in person at the earliest opportunity. Specific instructions can be accessed from our website Home page by clicking on the Quality Commitment button. Due to Health Information Portability and Accountability Act (HIPAA) best practices, we are unable to respond to reviews on an individual basis.
maria c
1 year ago
1

Response from the owner1 year ago
We read all reviews and take them seriously. We encourage clients to raise concerns and complaints with In Step management by text, phone or in person at the earliest opportunity. Specific instructions can be accessed from our website Home page by clicking on the Quality Commitment button. Due to Health Information Portability and Accountability Act (HIPAA) best practices, we are unable to respond to reviews on an individual basis.
Kathy ross
1 year ago
1

I wish I could rate with zero stars! Save your time, money and go elsewhere.

Response from the owner1 year ago
We read all reviews and take them seriously. We encourage clients to raise concerns and complaints with In Step management by text, phone or in person at the earliest opportunity. Specific instructions can be accessed from our website Home page by clicking on the Quality Commitment button. Due to Health Information Portability and Accountability Act (HIPAA) best practices, we are unable to respond to reviews on an individual basis.
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