Ideal Option

Spokane, Washington

208 East Francis Avenue
Spokane, WA 99208

(877) 522-1275
3.95 (62 reviews)

About Ideal Option

Ideal Option is accredited by The Joint Commission and has many locations across nine states. One location is on East Francis Avenue in Spokane, Washington. The Francis Ave location is an outpatient clinic for substance use disorder. They don’t offer therapy for co-occurring disorders at that location, but they can offer a referral to behavioral services in the community.

The Francis Ave clinic accepts most private insurance. They also take Medicare and Medicaid. If you’re uninsured, they offer payment plans and financial assistance. Most patients can get treatment within three days after contacting the center.

Their outpatient treatment includes treatment for opioids, alcohol and methamphetamines. You’ll go through three stages of treatment at the clinic. It’s important to note that you can’t begin any medication until you’ve been off opioids for 24 to 36 hours. Some medications can’t be started until you’ve been off opioids for 14 days depending on the type of opioid. If your substance of abuse is alcohol, Vivitrol is effective even if you’re not already in withdrawal.

The first stage of the program is initiation. It lasts about one or two weeks and includes the management of withdrawal in the home setting. You’ll use the provided medications to transition from substance use to medication treatment. A nurse checks on you at home daily. You’ll also go to the clinic a couple of times a week.

Stage two is stabilization. This takes about four to six weeks. During this time you’ll transition off substances completely. Once stable, you’ll drop down to weekly or every other week visits to the clinic.

The third stage is maintenance. At this stage, you’re making consistent progress, and you’ll see your provider monthly. The provider ensures your medication is still working and that your physical and behavioral health needs are addressed. Although they don’t offer behavioral health treatment at the East Francis location, your provider can connect you with the help you need for co-occurring disorders.

The clinic gets high reviews from former clients. Several mentioned that the staff are amazing and professional and that the facility is very clean.

Dollar icon Payment Options

  • shield-cross iconPrivate Insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • medicare iconMedicare
  • military iconMilitary insurance
  • medicaid iconMedicaid
  • medicare iconMedicare

Medical briefcase icon Levels of Care

check iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

check iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

check iconAftercare

Rehab aftercare programs support clients as they focus on maintaining their sobriety after intensive (often inpatient) treatment. These programs adhere to a model of life-long recovery, addressing addiction disease as a chronic, relapsing condition. Rehab aftercare services vary widely based on the specific and evolving needs of the client, but often include peer coaching, relapse prevention support, and 12 step program induction. Clients, case managers, and care teams typically collaborate on long-term care plans.

check iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

User icon Programs

check iconAdult program

check iconProgram for men

check iconProgram for women

check iconYoung adult program

check iconHearing impaired program

House check icon Settings & Amenities

  • car iconPrivate transportation

Shield icon Insurance

Our Policy: Ideal Option works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

check iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

check iconDrug Addiction

Effective drug rehab in Washington integrates care for the whole person, offering comprehensive solutions to addiction. Treatment methods address mental, physical, and relational aspects of substance abuse.

check iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

check iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Often, substance use disorder originates with negative thinking patterns. Cognitive behavioral therapy in Washington is designed to help individuals change these patterns of thought, which leads to changes in behavior and freedom from addiction.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

desert iconMotivational Interviewing

Clinicians who apply motivational interviewing techniques engage with their clients as equal partners. This method avoids warnings and confrontation and instead allows clients to analyze their situation and explore their options. This technique is often used when the client feels unsure about their ability or desire to change.

house-medical iconTrauma Therapy

The goal of trauma therapy is to help you heal from the aftereffects of a traumatic experience. Your therapist will provide you with a safe and supportive space to process these trauma memories and develop better coping strategies that enhance your emotional resilience.

family iconFamily Therapy

One goal of family therapy is to provide a platform where members have a safe place to talk about the challenges that addiction has created in their lives. Using guided sessions, therapists help individual family members develop healthy communication skills and address unresolved issues between themselves to support their loved one's sobriety.

Check icon Accreditations

SAMHSA

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State License

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Washington

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Phone icon Contact

Phone icon (877) 522-1275
Building icon

208 East Francis Avenue
Spokane, WA 99208

Call Now - Help is Available
Get Help Now - 509-289-4284
Question iconSponsored
Edited by:
Kerry Nenn, BSW

Reviews

3.95 (62 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (61)
Accomodations & Amenities
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Meals & Nutrition
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Staff & Friendliness
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Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

This place is the WORST! They treat you like you're an animal and pretend that it's okay!

Reviewed on 2/15/2019
Overall Experience
Date Submitted

Google Rating

Amber Rusho-Sitter
1 month ago
5

Great staff and doctors who actually care about you not the $ would highly recommend to anyone who needs this type of services! Thank you for being awesome makes me happy to come to my appointments!

Response from the owner1 month ago
Amber - Thank you for your kind words and for taking the time to share your feedback! We are thrilled to hear about your positive experience and that you are receiving the care and support you deserve. We will be sure to let the staff know how appreciated they are!
Cindy Kohlieber
2 months ago
5

Very sweet personal! They take very good care of you! Better than my doctor!

Response from the owner2 months ago
Cindy, Thank you for your kind words and for taking the time to share your feedback! We are thrilled to hear about your positive experience and that you are receiving the care and support you deserve. We'll be sure to let the staff know how appreciated they are!
FuManChu509
5 months ago
5

The staff at this location are amazing! It s a great place to go if you want professional help. 10/10 recommend

Response from the owner5 months ago
We are thrilled to hear this! Thank you so much for taking the time to leave a review. :)
Danielle L
7 months ago
1

Stopped coming here after walking in to check in and the young adults sitting at the front desk started laughing hysterically in my face. When I asked if they were ok they just continued laughing. Very unprofessional, especially in a medical setting

Response from the owner6 months ago
Danielle, I am so sorry to hear this! We want to make sure that everyone feels comfortable and supported during every step of their care. We appreciate you bringing this to our attention and would love to connect you with one of our peer support specialists. Please send us a message here with more information: https://www.idealoption.com/contact-us and we can help!
Desiree Bugg
11 months ago
5

Absolutely love this place and the staff is amazing as compassionate as can be thank you for your support I recommend using this service to change your life.

Response from the owner11 months ago
Desiree- Thank you for taking the time to share your kind thoughts, this certainly made our day!
Dustin Sandlin
1 year ago
5

Great experience and prompt service.

Response from the owner1 year ago
Thank you for sharing!
Joshua Buckley
1 year ago
4

Great place, professional staff, clean facility and fast service .

Response from the owner1 year ago
Thank you! We appreciate your kind words!
Ray Patterson
1 year ago
5

I would like to commend the good people at Ideal Options for bringing brighter days back into patients lives! From the front desk to the doctor, they show they truly care! They treat you with dignity and morality. I would and have recommended them to loved ones! If you need a shoulder, get ahold of them!!!! GOD bless!!!!

Response from the owner1 year ago
Ray- We truly appreciate you taking the time to share your gratitude with us. This most certainly brightened our day! We wish you nothing but continued success during your journey.
Christopher Ruvo
2 years ago
5

Vern and Stephanie are the absolute best thay are so caring and accommodating I've been in the program for a few years and have been treated amazing the whole time I can't say how thankful I am for them and their help I would recommend this facility to anyone who is in need. I wish I could rate it 100 stars

Response from the owner2 years ago
Christopher- WOW! Thank you for sharing your amazing experience and for the 100 star review! We will make sure to pass your incredibly kind words along to Vern and Stephanie as well as leadership. We appreciate your gratitude and wish you all the best in your journey.
aunt jenifer
2 years ago
1

Frighteningly bad treatment from the so called providers, that change every visit so THEY don't know who you are. Really immature adult staff but there'sa couple really great humane staff.

Response from the owner2 years ago
I am so sorry to hear about your negative experience with us. I want to assure you we care deeply for each and every one of our patients and we prioritize providing quality treatment, as well as treating all patients with respect and kindness. We do utilize telemedicine, which allows us to provide care to many more patients each day than would be possible with onsite providers alone. This allows us to help as many people as possible and ensure that we never have wait lists. Telemedicine also allows Ideal Option to offer treatment in rural locations where having a permanent onsite provider may not be possible. We sincerely appreciate your taking the time to provide this feedback. I will definitely pass your concerns to our leadership and clinic operations teams. Ideal Option appreciates all patient feedback and actively makes changes based on feedback like yours to continuously improve patient experience so patients leave our clinics happy. Again, we are so sorry that you didn't have a positive experience with us.
Chelsey Gladhart
2 years ago
5

I ve been going to the Francis location in Spokane WA for a little over 3 years now. Everyone is always extremely friendly and welcoming. When I first started going here it did take a couple hours to be seen but now with the new way they do things I never have to wait any longer then 10-20 minutes then I m done. My doctor Staci is amazing and so caring. My only compliant would be I wish I could see her every time I come in especially while pregnant because she definitely understands my needs and helps out a lot. But overall I love this place and I wouldn t want to receive treatment anywhere else. Thank you so much for everything you have helped me through.

Response from the owner2 years ago
This is SO great to hear! Thanks for taking the time to leave a review!
Melissa Coxen
3 years ago
1

It's a very difficult program in terms of convenience. You never know when your prescription is going to be sent, and since they send them off in large batches instead of after each appointment (like every other Dr in existence does) the pharmacies get overloaded and either run out of meds or it just takes hours to get ready. If they run out of meds you now have to wait an extra day to get your meds or you have to call around to other pharmacies finding one that had the meds and then go through the hassle of calling the clinic to get it resent. A lot of people don't have cars, or are single parents relying on the bus. Why can't this process be more streamlined like every other clinic in the country? It's a great program in every other aspect except that one. If anything comes up in your life that affects your appointment it's a nightmare trying to get it all figured out. It's frustrating and really takes away from the good this program does for people

Response from the owner3 years ago
I am so sorry to hear about your negative experience with the prescription issues, Melissa. We process over 5,000 prescriptions per week so we do have a 24-hour prescription policy to make sure we get all patients prescriptions sent into their pharmacy safely, in compliance with federal laws, and as quickly and efficiently as possible. Even though we have a 24-hour policy, 80% of our prescriptions are sent in within 8 hours and 95% are sent in within 12 hours on the same day of the appt. Unfortunately, there are times when prescriptions may be delayed due to a variety of reasons but we work really hard to make sure this doesn't happen often. I am also sorry to hear that pharmacies can run our of medication, that is something that we personally do not have control over, but will help all patients get their prescriptions sent to another near pharmacy ASAP. If our patients want to check in on the status of their prescription and try to get it expedited, they can send us a message to info@idealoption.net, text us at 833-694-0368, or send us a contact form on our website: www.idealoption.com. We will make sure we look into it ASAP. Thank you so much for taking the time to send us this feedback. We will pass your concerns to our leadership team and our medical director so appropriate action is taken regarding your concerns. Ideal Option welcomes all patient feedback and uses feedback like this to continuously make improvements to provide the best patient experience and patient care as possible.
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