Hope Community Services Wellness and Recovery

If you are ever in need of the services offered here, don't delay. These people are amazing!

I have been going to Hope Community Services (wellness and recovery) FOR MONTHS NOW. WITH NO LUCK!!! They are a joke. They schedule you with a case manager, who then schedules you with a different case manager, who then schedules you with someone else. I HAVE BEEN GOING IN CIRCLES FOR MONTHS. Then I was told a Recovery Support Specialist will be contacting me turns out he was still an active user and quit and dropped the ball thank god I dodged that bullet, then since they knowingly knew he had done quit and his clients needed to be informed or at least set up with yet another damn appointment, NOBODY CONTACTED ME. I had to find out by someone else telling me outside of the office. Then a therapist is supposed to be calling WELL HERE IT IS 3 MONTHS LATER AND NO PHONE CALLS. NO HELP. NO PROGRESS.... NOTHING BUT A WASTE OF TIME. I have called and called and called. Today October 30, 2024 I called and asked to speak to the Supervisor. Well what do you know, yep another damn voicemail. I was transferred and yet again not helped in any way. I left a voicemail with whom they say is the supervisor "Trast Coker" he then calls and let's my phone ring half a ring I guess so they can say that they call but THEY NEVER TRY TO HELP. I have called back 3 times today alone and waited ALLLLLLLL day wasting more of my time. i HAVE HAD TO MISS WORK TO GO TO APPOINTMENTS JUST TO GET ANOTHER APPOINTMENT. THIS IS A JOKE PEOPLE. COME THE HELL ON. WHAT DOES SOMEONE HAVE TO DO TO GET SOME HELP???? Maybe try drug testing your employees and you would have some employees that are actually capable of helping those of us who really want the help. And there is an employee of yours that has the nerve to sit there and tell me I do not want help or I am not trying. ARE YOU KIDDING ME!!!! Hire better people and do a better job at helping people or get out of this line of work. No wonder the suicide is SKY ROCKETING to it's highest rate. BECAUSE PEOPLE LIKE YOU!

Went to hope for an overnight stay in Crisis. I tried to leave at first contact because the lady was so rude just opening the door. Sadly, I decided to keep going with the process. I told them upfront that I am highly allergic to bananas and BOTH meals I got had bananas on the plate. I told them I couldn t eat it, they got me something else. The next morning, breakfast comes with a banana on the plate. I just didn t eat at that point.I came in for medications and also a way to get care and insurance. I was given two benzo s that I ve never taken, along with one pill for sleep and one for allergies. I left the next day with no insurance, no medicine, no transportation, and nothing to help me survive when I was out. I do not have medical insurance nor a drivers license that s from this state. I still was never spoken to about insurance, housing, transportation, or any type of schedule to keep when I got out. There was no therapy involved and a nurse talked to me for maybe 5 minutes before shoving meds down my throat.I was told I could release myself from the facility when the morning came. So the moment they turned the lights on in the morning, I asked to discharge. Nobody got the memo so nobody was ready for me. I stayed waiting until I began to raise my voice at staff telling them I would not have enough time to walk 6 hours home.At this point, a worker named Josh, proceeded to tell me that is not what I said. Well Josh had been sleeping beside me in the middle of the unit for about a 1/2 hour. While he s clocked in, supposed to be treating us and making sure we are safe.After this, Angeline began to tell me that I need to settle down. I asked her if she would be comfortable walking through Del City, at night, alone. She stopped talking after that.After I had to raise my voice at the staff, I was released around 15-20 minutes later. They only started processing my discharge when I had to yell at them. I was not being held against my will but it sure felt like I was never getting out at the end.This place is SCARY when it comes to getting help.