Compass Intervention Center

7900 Lowrance Road
Memphis, TN 38125

Compass Intervention Center TN 38125

About Compass Intervention Center

Compass Intervention Center is a drug and alcohol rehab center located in Memphis, TN. They provide substance abuse treatment and psychiatric care for children and teens.

Addiction-related services at this facility include inpatient addiction treatment, outpatient and intensive outpatient addiction treatment.

Inpatient addiction treatment
This program is for teens struggling with substance abuse and focuses on validating a history of trauma, building safe and healthy relationships, and navigating unhealthy coping mechanisms like addiction. Individuals learn to recognize the needs that are being met through drug use, the harm it’s causing, and how to live a drug-free lifestyle using The Seven Challenges method.

Outpatient addiction treatment
This is a partial hospitalization program (PHP) and is for teens who are able to live at home during treatment. The program includes scholastic classroom hours, psychoeducation and process groups, family and group therapy, and medication management if needed.

Intensive outpatient treatment
This program is for individuals who require less home and family disruption, and have a desire to receive intensive, therapeutic services while maintaining a normal routine. IOP is offered Monday through Friday from 12:30 p.m. to 4:30 p.m and includes a detailed individualized recovery plan.

Latest Reviews

Katie Dixon
3 weeks ago on Google
1
Response from the owner3 weeks ago
Hello, Katie. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.compassinterventioncenter.net/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Maria Azer
1 month ago on Google
1
Response from the owner2 weeks ago
Hello, Maria. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.compassinterventioncenter.net/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Elizabeth Cruz
1 month ago on Google
3
It s ok I mean some staff don t treat you right, or seem to care why you are in the hospital in the first place.
Response from the owner3 weeks ago
Hello, Elizabeth. We appreciate your feedback. We would like to get more details about this; please visit https://compassinterventioncenter.net/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.

Location

Accepted Insurance

Compass Intervention Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Children's Health Insurance Program (CHIP)
TennCare

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
aftercare iconAftercare Support
Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.
12-step icon12-Step
When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.
sober-living iconSober Living Homes
A sober living home in Tennessee, also known as a halfway house, refers to a group residence for men or women who are recovering from addiction. These are usually privately owned homes or houses owned by a nonprofit or business. Most are located in quiet residential areas. Residents have their own rooms or share a room with one roommate, and they share common areas. Each resident pays rent and helps with household maintenance.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is an intensive outpatient option for those with moderate to severe addictions, allowing you to return home at the end of the day. It can be an alternative to hospitalization or used as a step-down option. PHP treatment requires a minimum of 20 hours of treatment per week for an average of 90 days. Depending on your needs, PHP treatment includes relapse prevention, medication management, and behavioral therapy services. PHP treatment is often covered by providers.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Contact Information

Phone icon (888) 266-7279
Building icon

7900 Lowrance Road
Memphis, TN 38125

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Nikki Seay

Reviews of Compass Intervention Center

2.58/5 (123 reviews)
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Reviews

2

I have been leaving voice mails. No return phone call as of today no return return phone call. When I have miss a call from my granddaughter there and try to return the phone call. No one pick up the line. The communication at this facility is not good. Please explain why ... Read More

Reviewed on 3/14/2023
1

The staff is horrible, my daughter hates it there, and it hasn't helped her improve in any way!

Reviewed on 1/7/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (121 reviews)
Katie Dixon
3 weeks ago
1

Response from the owner3 weeks ago
Hello, Katie. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.compassinterventioncenter.net/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Maria Azer
1 month ago
1

Response from the owner4 weeks ago
Hello, Maria. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.compassinterventioncenter.net/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Elizabeth Cruz
1 month ago
3

It s ok I mean some staff don t treat you right, or seem to care why you are in the hospital in the first place.

Response from the owner1 month ago
Hello, Elizabeth. We appreciate your feedback. We would like to get more details about this; please visit https://compassinterventioncenter.net/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Starkessia Sherley
1 month ago
5

My experiences was horrific! Thanks to the staff for their exceptional services; my daughter is getting ready to graduate High School with honors. Mrs. Kay and staff was absolutely the best! I would never forget you all kind acts in our time of need. My daughter attended the out patient program and yes she was a little behind when she returned to regular school but she attended summer school that year and was promoted to her next grade level. Anywho she is making better decisions with her life and I am proud of her!

Response from the owner1 month ago
Thank you for your kind words, Starkessia! Shout-outs like this are so meaningful to our team and we will be sure to pass your comments along. Thank you again and take care!
Unique Brown
1 month ago
1

I ve reached out for help and it failed me my son was there for only a week they said they couldn t help him

Response from the owner1 month ago
Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.compassinterventioncenter.net/contact-us/. We hope to hear from you soon.
James Erfourth
2 months ago
5

So its a great place if your child is going to actually willing to work on the things and actually embrace what the staff is trying to hope you with I've been there 5 year's age i believe and I thought the stuff was awesome, helpful and fun. I have nothing but utmost respect for all the staff and therapist they embrace me and they help me in the long run.

Response from the owner2 months ago
Hi, James. It is very thoughtful of you to leave us such positive comments. Thank you for taking the time to share your feedback with us. We hope you are doing well!
kenzie roberts
2 months ago
1

hate this place

Response from the owner1 month ago
Hello, Kenzie. Can you please contact us at https://compassinterventioncenter.net/contact-us/ so we can learn more details about your concerns.
Chris Yarber
3 months ago
1

This place ruined my life when I was 12 years old in 2015 I was sent there by court system for a minor situation and stayed 5 months they denied me phone calls to my parents and put me on various medications that im still dealing with the effects from today. If you love your kid don't send them here.

Response from the owner3 months ago
Hi, Chris. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.compassinterventioncenter.net/contact-us/. Again, thank you.
Makala B
3 months ago
1

it s been almost 5 years(3/12/20-9/12/20) since i left this place and there isn t a day that goes by where i don t think about it in horror. you would think a place would change at least a little bit within that timeframe and i even considered that before writing this but by the RECENT reviews i have read i can clearly see that is unfortunately not the case. my sentence here was six months and about 4.5 of those were during the peak of covid resulting in even more stress on everyone. i was only able to have one visitation with my mother because of this which is obviously not their fault but the majority of us were limited to only ONE(1) five minute phone call a week even after the covid precautions started. we were able to earn up to three 10 minute phone calls a week by leveling up with good behavior however this was next to impossible because their documentation system was so insane. the pressure to be absolutely perfect here was so absolutely ridiculous. you had to practically kiss up to the staff to level up because you would get documented for absolutely ANYTHING. bite your nails out of boredom? documented for self harm. accidentally take over 10 minutes in the bathroom in the morning? documented for EXCESSIVE HYGIENE! the staff watching your group is in a bad mood and ONE(1) SINGULAR person makes them mad?? EVERYONE in the group is getting documented(this happened to me TWICE with TWO DIFFERENT STAFF!!! both times i was the highest level and BOTH times i was knocked down a level as a result)! out of the six months i was here i had three outbursts. two of which were because of my unfair documentations that led me to lose my phone calls and the other was because of a roommate that kept stealing my stuff! and you may be wondering, if this was a regular occurrence, why were you still put in a room with her? that is such a good question because i had put in MULTIPLE room change requests and nothing was done! and this wasn t the only time because i had previously had a roommate that was so disgusting that she PISSED( yes URINATED) on the floor causing me to STEP in it with my SOCKS on and was my room changed because of that????nope!! one time, when everyone (including myself) was sleeping, a group of girls decided to meet up in my room with my two other roommates and the staff woke ME up to kick ME out of the room. was my room changed after that?? no it wasn t! in fact one of the roommates caught covid causing both me and the other person in the room to catch it too! the only thing in this place that was slightly enjoyable was therapy. i LOVED my therapist and some of the other therapists were nice too. unfortunately we were only given ONE(1) therapy session a WEEK(if that!). the day that i was told i had the possibility of going home was the first time in my entire life that i had ever cried tears of joy. the things ive listed aren t even half of the traumatic practices or things that happened at this facility. i was court mandated to come here so that means i came from JUVENILE DETENTION to be here and this place traumatized me more than jail could have ever. please LISTEN to the reviews on here. ive read reviews from people that i stayed with. one in particular was actually admitted the same day as me and EVERYTHING she said was true! i ve read reviews on indeed from the staff point of view and even they agree that this place does not care about their patients OR their staff. if you actually care about your children and want them to get better, you wouldn t even consider this place. they don t see your children as anything more than a paycheck. kimberly jones and lisa smith you both have AWFUL souls!

Response from the owner3 months ago
Hi, Makala. We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting http://www.compassinterventioncenter.net/contact-us/. Thank you for reaching out.
Annalyssa Ferrell
3 months ago
1

The staff was incredibly non helpful they didn t care if you were going thru a mental breakdown I didn t know that I had a therapist until two days before I left (I was there for ten days) the schooling was not educational at all you sat in one plain room basically all day I was only able to talk to my parents twice a week if that during intake I sat in a room in silence with nothing for SEVEN HOURS I personally do recommend compass to anyone

Response from the owner3 months ago
Hi, Annalyssa. Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please visit http://www.compassinterventioncenter.net/contact-us/ at your earliest convenience and provide us with your contact information? Thank you.
Georgia Nelson
4 months ago
1

If I could give this place 0 stars, I would. DO NOT SEND YOUR KID HERE!! I was admitted February 2023 and left AMA May 2023. Staff would be rude as hell, they gave every patient seroquel at a high dosage just to sedate them and drugged us heavily for behavior control. People would attack others and it was a lot of violence. My mother also pulled me out due to them not giving her any updates on me and never contacted her. So she came and got me. And if you ever mention wanting to go home, they won t let you speak to your parents. They will take your 5 minute phone time. And the therapists were horrible, and everyone was racially biased. When I was leaving, nurses and staff and my therapist personally told me I would not be successful in anything. All because my mom came and got me. This place gave he horrible PTSD and I have nightmares every night about this place. This place should be shut down. It s pretty much abusing the kids there.

Response from the owner3 months ago
Hi, Georgia. Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.compassinterventioncenter.net/contact-us/. Thank you again.
Reily Smith
5 months ago
1

My name is Reily, and I was in residential treatment at compass from march to April of 2024. My experience was horrible. Where do I even start? On my first day I had no idea I was being sent there, and when I was hyperventilating and crying staff ignored me with zero sympathy. Any nice/good staff we had either were let go or quit because of how bad they were being treated from other staff. I ve seen multiple staff being aggressive and violent with patients. There was this one lady named Mrs. Lea Lea who would show the girls things on her phone, she would call people on her phone while watching us she even took videos of herself to post on her Snapchat. Staff would often curse us out talk about inappropriate things to the girls. When you first arrive, you can t have shoes for 7 days, (They were often too lazy to get your shoes out of the closet so you didn t get them). They will wake you up at 5am every morning to take your meds, and if you don t get up you will be put on unit restriction (meaning you can t leave the unit). Which can set back your treatment. The girls were often very messy and violent. I watched a girl get dragged out of her bed in the morning and literally beat and choked to the point she had bruises on her neck. We stay in the day room ALL day and most of the time we weren t allowed to talk. The environment we had to live in was disgusting. My shower had black mold in it and our water was always freezing cold. The hygiene products they gave us made our hair fall out, especially the African American patients. They took away our toothpaste, our personal hygiene products and our leggings because they were too distracting . The medical neglect was absolutely outrageous. Doctors will put you on medicine without your permission and if you don t take the meds you will be documented which sets back your treatment. I ve watched more than half of my peers turn into zombies from the amount of sleep medication they were on. Dr. Cline did not listen to kids when they were having negative side effects, instead he upped to dosage. I twisted my ankle and nursing made fun of me and yelled at me when I couldn t walk. You could only talk to your doctor once a week and your parents for 5 MINUTES a week. Most kids didn t even have visitation. I probably saw my therapist maybe 4 times in my 2 month stay. I beg you to reconsider sending your child here unless you want them to live in a nasty unclean abusive environment! I am still dealing with the trauma I have from that place.

Response from the owner5 months ago
Hi, Reily. Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting http://www.compassinterventioncenter.net/contact-us/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
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